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Beoordelingen van Candlewood Suites Louisville North, an IHG Hotel

2.5 out of 5
Candlewood Suites Louisville North, an IHG Hotel
1419 Bales Lane, Clarksville, IN

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 158 van 329 beoordelingen" "
Gastenscore: 8 - Goed. 104 van 329 beoordelingen" "
Gastenscore: 6 - Redelijk. 41 van 329 beoordelingen" "
Gastenscore: 4 - Matig. 16 van 329 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 329 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff, friendly perfect for my dogs and I!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Terri, Spencer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a wonderful time
2 nachten verbleven in april 2024

10/10 – Uitstekend

Matt

2 nachten verbleven in april 2024

8/10 – Goed

Irvin

Positief: Netheid, personeel en service
Friendly staff
1 nacht verbleven in april 2024

4/10 – Matig

Acacia

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

8/10 – Goed

Taylor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Kayla

1 nacht verbleven in november 2023

8/10 – Goed

patrick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just stayed one night but was pleased with the staff. It is away from the highway so there is very little noise. The air conditioner fan was noisy so we didn't run it while sleeping.
1 nacht verbleven in november 2023

10/10 – Uitstekend

India

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and clean rooms
1 nacht verbleven in september 2023

10/10 – Uitstekend

Lila

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The management was amazing!!
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Henryetta

Reisde met partner
Staff was friendly and helpful. Room was clean and comfortable. Great location, quiet.
2 nachten verbleven in oktober 2023

8/10 – Goed

Melanie, Harrington

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was excellent and tried their best to accommodate Expedia’s overbooking mistake. The room was clean along with the facility. Just a shame we paid for what we didn’t receive however, the facility said this isn’t the first time Expedia has done this. Would stay at that facility again just wouldn’t use Expedia to book it.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Joshua

Reisde met familie
Staff was extremely friendly and helpful. Room could’ve been a little cleaner; walls, floors etc. Bathroom vent didn’t work. But overall worked for the quick trip.
1 nacht verbleven in oktober 2023

4/10 – Matig

Geverifieerde reiziger

1 nacht verbleven in oktober 2023

6/10 – Redelijk

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Closed pool
The pool was closed and I always base my stays on there being one available.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Paul

1 nacht verbleven in september 2023

6/10 – Redelijk

Joseph

Website advertised specific pet fee, but hotel charged twice advertised rate.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

June

1 nacht verbleven in juli 2023

8/10 – Goed

Sharon

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very convenient to highway, restaurants and shopping. Also free laundry, just bring detergent. Full size fridge, cooktop, microwave in room.
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Missy

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Thomas

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exceptional accommodations
Always stay here. Spacious and clean rooms.
1 nacht verbleven in mei 2023
Reactie van Supervisor op 29 mei 2023
Thank you for choosing CandlewoodSuites! We definitely appreciate the 10/10 review!! I will Definitely pass this on to the staff! We are glad you enjoyed your stay! Hope to see you soon!

6/10 – Redelijk

Richard G.

Reisde met familie
Negatief: Voorzieningen
it was okay
2 nachten verbleven in mei 2023
Reactie van Supervisor op 29 mei 2023
Thanks for staying with us here at the Candlewood Suites. If there is anything we can do to improve please let us know.

8/10 – Goed

Brock, Indianapolis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Supervisor op 29 mei 2023
Thank you for staying with us here at the Candlewood Suites. We hope to see you soon

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were super friendly and helpful!
1 nacht verbleven in mei 2023
Reactie van Supervisor op 7 mei 2023
Thank you for staying with us here at Candlewood Suit. Thank you for your kind word. Yes, we have a great staff, I will pass this review to the team!!! we hope you come back to visit us soon!!!

10/10 – Uitstekend

Gabriela

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved that they had a little area for snacks, frozen dinners, drinks, and candy that you could purchase on site
2 nachten verbleven in april 2023
Reactie van Jordan op 17 apr 2023
Well thank you Gabriela!!! We try to always have it stocked with all the guests' favorites. Thank you for staying with us, here at the candlewood suites. We hope to see you soon.

4/10 – Matig

Michael

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Our room had a strong chemical smell and the carpet was wet next to the HVAC unit on the exterior wall. It had rained hard the night we arrived. It took longer to get our keys when we arrived than it has ever taken at any hotel at which I have stayed. We were probably standing at the front desk for 25 minutes, and because of this we had a stressful rush to make our early dinner reservations. The whole hotel has a slapped-together feeling about it.
2 nachten verbleven in maart 2023
Reactie van Jon B op 29 mrt 2023
We appreciate your feedback. We at the Candlewood Suites are always striving to met our guests needs and your feedback helps us do that. We hope you'll give us another opportunity to host you in the future. Have a great day!

10/10 – Uitstekend

Candice

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023
Reactie van JB op 15 apr 2023
Thank you. We hope to see you again soon!

8/10 – Goed

Fred

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👌
1 nacht verbleven in maart 2023
Reactie van Jordan op 20 mrt 2023
Thanks for positive review and your loyalty to IHG. We hope to see you soon

8/10 – Goed

Sara

Reisde met familie
Positief: Netheid, personeel en service
Very nice rooms and hotel. Was disappointed the pool was put if order and my kids were very excited to swim.
1 nacht verbleven in maart 2023
Reactie van Jordan op 20 mrt 2023
Hello Sara! Thank you for your positive review! We appreciate your loyalty. Sorry to disappoint the kiddos! I do understand their frustration. But good new are pool will be ready SOON. Safe travels, we hope to see you and the kids soon. The pool will be ready for them.

10/10 – Uitstekend

Edward, Carstairs

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Did not like jack of restaurants nearby
5 nachten verbleven in februari 2023
Reactie van Supervisor op 17 mrt 2023
Hello EdwardThank you for staying with us here at the Candlewood Suites. We appreciate your loyalty. Sorry to hear the restaurant selection wasn't to your liking. Next time you come to visit, we can lead in the right direction of some taste cuisine.

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay was only one issue and that was the pool was closed due to an issue.
Reactie van Supervisor op 17 mrt 2023
Hello James. Thank you for staying with us, we do appreciate your loyalty to IHG. We do apologize for the pool not being open. Just a few minor touches and the pool will be back open. Safe travels, hope to see you soon.

6/10 – Redelijk

Bill

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We were not td that the pool was under renovation until we checked in.
1 nacht verbleven in januari 2023

8/10 – Goed

Staci

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff was absolutely amazing. Not fault of the staff, but it had snowed and sidewalks and parking lot were not cleared. That made it hard to push the luggage cart. We did bring our Schnauzer and everyone loved her. Which was very nice, as some places aren’t as welcoming. Once again not the staffs fault, but other guests did not clean up after their dogs in the lawn. Water pressure in the showers were amazing! I know that’s weird, but I loved it!
8 nachten verbleven in december 2022

4/10 – Matig

Elsiner

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First room they gave us was dirty. so we have to get transfer to another room

10/10 – Uitstekend

CAROL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

2/10 – Ontzettend slecht

Martin

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
No amenities,no pool,no gym,no laundry, having to enter and exit through construction zone and wet paint,sewer/marijuana smell I'm elevator,and hall. Ants in the room.
6 nachten verbleven in november 2022

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
On-going renovation contributed to poor check in
The check in at this hotel was really poor, in part because they are in the midst of renovation so are trying to do check in from their sales office. They put me in the wrong room twice before finally figuring it out. The halls were also very messy looking and the stairwell had all sorts of construction debris. The room itself was quite nice although the tub faucet dripped. But the beds were quite comfortable and the temperature well regulated, so overall a solid stay.
1 nacht verbleven in november 2022

10/10 – Uitstekend

Edelina

1 nacht verbleven in november 2022

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Allan

3 nachten verbleven in oktober 2022

6/10 – Redelijk

Jason

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Check in was super easy. Staff was more than helpful and very friendly. Room could have used some work for sure. Lights flickered on and off, hot water in the bathroom sink didn’t work, bath tub had hair in it, thermostat just changed whenever it wanted to. It was also very loud, but what would you expect next to an interstate? The train also ran all night long. However, with all that said, the bed was clean and very comfortable. I usually don’t complain, but for what we paid for two nights of sleep I most definitely expected better. May just pitch a tent next time. 😂
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Stephan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place
Very comfy bed and pillows. Room was clean and we elected to stay for a second night.
1 nacht verbleven in september 2022

4/10 – Matig

Tom

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The stay was good the issue was with payment although I pre booked through hotels.com the hotel proceeded to charge me again it took my stay to resolve this issue a little concerning if I did not happen to go to my online banking I would not have caught this for a period of time
2 nachten verbleven in september 2022

8/10 – Goed

June

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice facility
1 nacht verbleven in september 2022

10/10 – Uitstekend

Jack

3 nachten verbleven in augustus 2022

4/10 – Matig

Michael

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The hotel is close to the I-65 north of Louisville and the desk staff were friendly. However, the reason we would never return is the fact that the bedroom has no lights for reading and NO outlets or USB ports nearby for charging a phone and having it near. Also, the bathroom sink has no drain plunger, anything dropped would go down the drain and you couldn't get a sink of water. Also, beware that the nearby Bob Evans restaurant had very slow service and served cold food.
1 nacht verbleven in augustus 2022

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, comfort kamer
4 nachten verbleven in augustus 2022

10/10 – Uitstekend

Brett

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022

8/10 – Goed

Gary

Positief: Netheid, personeel en service
Needs cleaning or fixing or replacement in areas. Overall I would stay again. Staff was great.
1 nacht verbleven in augustus 2022