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Beoordelingen van Super 8 by Wyndham Shepherdsville / Louisville South I65

2 out of 5
Super 8 by Wyndham Shepherdsville / Louisville South I65
275 Keystone Crossroads, I-65 Ex 117 Hwy 44 W, Shepherdsville, KY

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 160 van 554 beoordelingen" "
Gastenscore: 8 - Goed. 174 van 554 beoordelingen" "
Gastenscore: 6 - Redelijk. 105 van 554 beoordelingen" "
Gastenscore: 4 - Matig. 73 van 554 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 42 van 554 beoordelingen" "

7,6/10

Netheid

7,8/10

Personeel en service

6,6/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Jeremiah

Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our room STANK of cigarettes. The tub was busted. The pool was FREEZING my 13 year old stated her skin felt nasty after getting in. Coffee was poop gas station coffee. And the morning"eggs" were over cooked hard boiled. Everything was empty it took staff forever to change stuff out. Apparently the yogurt was disgusting.
1 nacht verbleven in mei 2024
Reactie van JP op 13 mei 2024
We are sorry you didn't enjoy your stay :(

6/10 – Redelijk

Anthony

Negatief: Staat van de accommodatie en faciliteiten
Room smelled musty
3 nachten verbleven in mei 2024
Reactie van JP op 13 mei 2024
We're sorry about that :(

10/10 – Uitstekend

Cynthia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice standard hotel room with re frig. Everything worked
4 nachten verbleven in mei 2024
Reactie van JP op 6 mei 2024
Thank you :)

8/10 – Goed

Taylor

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pretty nice place since theyve remodeled. It is NOT pet friendly and it is NON-SMOKING. Unlike what expedia advertises that it is pet friendly and smoking..
1 nacht verbleven in april 2024
Reactie van JP op 28 apr 2024
Thank you for the kind review. I do apologize again for the misinformation. We have been assured they are working to fix the issue. Thank you for your business.

2/10 – Ontzettend slecht

Linda

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Whole property is showing its age.
1 nacht verbleven in maart 2024
Reactie van JP op 13 mei 2024
We're sorry about that, our building is 30 years old. We try our best to keep it up. With recent work such as painting we hope to better serve our guest.

4/10 – Matig

sarah

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The room wasn't clean, it smelled bad and the ac didn't work correctly
1 nacht verbleven in maart 2024
Reactie van JP op 26 mrt 2024
Hello, could you provide us with your stay information? I cannot find you in our system.

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van JP op 12 mrt 2024
Thank you for the positive feedback, Linda. We appreciate you staying with us!

10/10 – Uitstekend

Julie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and Quiet
Very clean and quiet. This is an older hotel, but, is nice and the staff were helpful. I will stay here again.
1 nacht verbleven in februari 2024
Reactie van JP op 15 feb 2024
Thank you so much!!! We appreciate the kind words, we hope to see you in the future!

6/10 – Redelijk

Constance

1 nacht verbleven in januari 2024
Reactie van JP op 24 jan 2024
Thank you.

2/10 – Ontzettend slecht

Shannon

Reisde met een groep
Negatief: Personeel en service, voorzieningen
2 nachten verbleven in januari 2024
Reactie van JP op 16 jan 2024
I'm sorry your stay wasn't great, if you wouldn't mind sharing a more detailed review it would help us better serve future guest.

6/10 – Redelijk

Bruce

Okay place.
It was ok. No coffeemaker in the room.
2 nachten verbleven in december 2023
Reactie van JP op 16 jan 2024
I'm sorry your stay didn't go as expected. We offer coffer 24/7 in our meeting room in the lobby.

8/10 – Goed

Cathy

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is close to my brothers home and very convenient to shopping and coffee shops
3 nachten verbleven in november 2023
Reactie van Noreen op 1 dec 2023
Thank you for your feedback. Hope you had a great time.

10/10 – Uitstekend

Ancil

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The check in was awesome the lady was super nice and very knowledgeable of the area she recommended the Cattleman restaurant for dinner and it never disappoints. The area was quiet and would definitely stay there again.
2 nachten verbleven in november 2023
Reactie van JP op 14 nov 2023
Thank you so much!!!

8/10 – Goed

Lealon

2 nachten verbleven in november 2023
Reactie van JP op 16 jan 2024
Thank you!

8/10 – Goed

Pamela

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Very quiet
1 nacht verbleven in oktober 2023
Reactie van JP op 18 okt 2023
Thank you! We appreciate the positive feed back!

8/10 – Goed

Latoya

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
3 nachten verbleven in oktober 2023
Reactie van JP op 16 okt 2023
Thank you! We appreciate your business!

2/10 – Ontzettend slecht

Angel

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
NASTY
First room smelled of old urine second room had roaches.
3 nachten verbleven in september 2023
Reactie van JP op 11 okt 2023
I'm sorry you experienced issues with our hotel, please accept our apologizes.

10/10 – Uitstekend

Sherry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exceptional customer service!
My mom needed the handicap accessible room and it was perfect for her. John at the front desk was extremely friendly and helpful with all of our questions and needs. He was still there in the morning when we got up and he was still just as friendly and helpful as the day before. We will definitely stay again when we visit family!
1 nacht verbleven in oktober 2023
Reactie van JP op 10 okt 2023
Thank you :) I do my best!

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van JP op 10 okt 2023
Thank you!!!

10/10 – Uitstekend

Faye

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Stay
We were running really late to the hotel (well after 11pm) and they called to check on us. I'm not sure if they were wanting to give away the rooms, but I'm gonna believe it was because they were genuinely worried we were in trouble.
1 nacht verbleven in september 2023
Reactie van JP op 26 sep 2023
Thank you!!! We came far short of a sellout last night so I'm leaning towards the latter :)

10/10 – Uitstekend

Gary

4 nachten verbleven in september 2023
Reactie van JP op 16 okt 2023
Thank you!!!

10/10 – Uitstekend

James

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van JP op 30 okt 2023
Thank you!

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Plenty of places to eat right there at the door. Staff was nice and friendly.
1 nacht verbleven in augustus 2023
Reactie van JP op 6 sep 2023
Thank you :)

8/10 – Goed

Lindy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnight hiking trip w/ kids
Budget-friendly hotel just a few minutes from bernheim forest great location to restaurants and Walmart for essentials. Beds were comfortable breakfast was adequate the hotel looks like it's had some cosmetic updates great customer service in the evening and in the morning overall a pleasant stay.
1 nacht verbleven in september 2023
Reactie van JP op 6 sep 2023
Thank you so much!! We are happy you enjoyed your stay, thank you for taking the time to tell us :)

8/10 – Goed

Roger

Good. But coffee was AWFUL.
1 nacht verbleven in augustus 2023
Reactie van nf op 30 aug 2023
Thank you for your response we are looking into this issue.

10/10 – Uitstekend

Daniel

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The management was great. Would come back again.
1 nacht verbleven in augustus 2023
Reactie van JP op 24 aug 2023
Thank you so much!!

10/10 – Uitstekend

Cynthia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was great. They just need to do something about the bottom of the door, so the dogs can't see people passing by and barking all night.
1 nacht verbleven in augustus 2023
Reactie van nf op 19 aug 2023
Thank you

8/10 – Goed

Kathy

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff. A little outdated but clean.
3 nachten verbleven in juli 2023
Reactie van JP op 26 jul 2023
Thank you :)

10/10 – Uitstekend

Heather

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Nice, well-kept, and convenient stay in town. The property is located around several restaurants including panda express, white castle, and starbucks to name a few for dining options as well.
3 nachten verbleven in juli 2023
Reactie van JP op 25 jul 2023
Thank you so much for the kind words! We are glad you enjoyed your stay, safe travels :)

10/10 – Uitstekend

thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was kind of stale. A smoky smell. But overall fine
1 nacht verbleven in juli 2023
Reactie van JP op 25 jul 2023
Sorry about the smell! I'm glad the rest of your stay seems to have gone well. Thank you :)

8/10 – Goed

Tami

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Looks like remodeling was or is being done but our room had water dripping from the ceiling in the shower. Most likely a water leak from upstairs. Our sink didn't drain very fast every time it was used. Also the outside door got stuck when trying to get in and very hard to open.
1 nacht verbleven in juli 2023
Reactie van KG op 23 jul 2023
I want to apologize for these issues. When there is a water leak from up stairs sometimes its a shower head goes bad or customer leaves shower curtain open or they over fill the tub. when a issue occurs please don't hesitate to come tell use so we can get the problems fixed asap. Sometimes customers don't tell us and we have no Ideal it happened. Again i am very sorry this happened.

10/10 – Uitstekend

Bethany Lyn

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice for the price. We were just passing through, room was clean, bed was comfy, air worked nicely.
1 nacht verbleven in juli 2023
Reactie van noreen op 20 jul 2023
Thank you Hope to see you in the future.

8/10 – Goed

Marisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van JP op 18 jul 2023
Thank you!

8/10 – Goed

Belinda

Reisde met partner
Positief: Netheid, personeel en service
Overall property was good a bit high priced for location and amenities. Front desk customer service was excellent both day and evening shifts. Beds slept great. Only real problem was the room had a very bad order but luckyly we had some extra car deoderizers! Overall would stay here again.
1 nacht verbleven in juli 2023
Reactie van JP op 18 jul 2023
As always pricing is determined by the market, however I apologize if you feel you didn't get value for your dollar. We appreciate the kind words :) I will share them with our staff!

10/10 – Uitstekend

Wayne

1 nacht verbleven in juli 2023
Reactie van JP op 6 aug 2023
Thank you :)

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Try for someplace better
One night stay. Checked in with staff whom we interrupted one of her many smoke breaks. The morning lady was delightful. Breakfast was basic. Location wasamazing. Fridge had a layer of dust as did the cabinits so they do a surface level clean at best.
1 nacht verbleven in juli 2023
Reactie van JP op 18 jul 2023
I'm sorry you experienced problems during your stay.

4/10 – Matig

Kevin

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I asked for a non smoking room and got a smoking room, there was a bug in the bathroom my husband seen. There was only 3 tables to set at for breakfast and the hotel was booked. We had to go find breakfast somewhere. I am very disappointed with this chain and I am not going to use them again.
2 nachten verbleven in juli 2023
Reactie van Noreen op 10 jul 2023
I want to apologize for the issues you encountered. I am very sorry for these issues. Sometimes when you book on a 3rd party you may not get what you booked. we have told people after booking please call hotel to double check. We had other tables but some got broke and we are looking into this issue. If the guest before you didn't tell us they seen a bug we can not address that issue and we could have called our bug people. Again I am very sorry this has happened to you.

10/10 – Uitstekend

Marissa

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location is a little dated but the beds were comfortable, linen was clean, room was clean minus the air being off when we arrived so the room was hot but it was alright! Staff was super nice and welcoming! Highly recommend and will be returning if in the area again.
1 nacht verbleven in juni 2023
Reactie van JP op 29 jun 2023
Thank you so much! I'm very happy you enjoyed you stay with us. See you again!

4/10 – Matig

Elwyn

Reisde met partner
Negatief: Netheid
I wouldn’t recommend this hotel to anyone. First the keys didn’t work. Second they moved us because we complained about the pot smoke Third the room that we moved into had a pill and food crumbs on the floor, poor housekeeping. We couldn’t leave soon enough.
1 nacht verbleven in juni 2023
Reactie van JP op 29 jun 2023
I'm sorry your stay with us didn't meet expectations. We have recently hired new housekeeping staff.

8/10 – Goed

Deborah

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The location was convenient, the rooms were clean and quiet.
2 nachten verbleven in juni 2023
Reactie van noreen op 25 jun 2023
Thank you for your review. Hope to see you in the future

2/10 – Ontzettend slecht

Sandra, Pittsburgh

Negatief: Personeel en service
1 nacht verbleven in juni 2023
Reactie van JP op 27 jun 2023
I'm sorry your stay wasn't up to standard.

10/10 – Uitstekend

Martin

1 nacht verbleven in juni 2023
Reactie van noreen op 25 jun 2023
Thank you

10/10 – Uitstekend

James

Positief: Netheid, personeel en service
1 nacht verbleven in juni 2023
Reactie van noreen op 25 jun 2023
Thank you

8/10 – Goed

Carolyn, Louisville

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in juni 2023
Reactie van noreen op 25 jun 2023
Thank you

8/10 – Goed

Carolyn, Louisville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van noreen op 25 jun 2023
thank you

10/10 – Uitstekend

luis

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
7 nachten verbleven in juni 2023
Reactie van noreen op 19 jun 2023
Thank you for your review . We are happy to hear you had a great stay. Hope to see you in the future.

8/10 – Goed

cynthia

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was by alot of restaurants and stores
2 nachten verbleven in juni 2023
Reactie van kg op 19 jun 2023
Thank you for your review. We are happy to hear you had a great stay.

4/10 – Matig

Mark

3 nachten verbleven in juni 2023
Reactie van JP op 5 jul 2023
We're sorry your stay with us wasn't all that great. What issues did you experience?

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The gentleman at the front desk was very friendly. Room was nice and clean. Breakfast was ok. Would stay there again.
1 nacht verbleven in juni 2023
Reactie van JP op 13 jun 2023
Thank you so much!!! We appreciate the kind words.

6/10 – Redelijk

Timothy

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, comfort kamer
Old fixtures and issues with the lights. The rooms could be cleaner. Service was very good.
1 nacht verbleven in juni 2023
Reactie van JP op 13 jun 2023
I'm sorry about the issue with the lights. We are trying to replace those as they go bad. Thank you for the compliment. Customer service is our top priority.