8/10 – Goed
Michelle, Amsterdam
7 jul 2018
Positief: Comfort kamer
Negatief: Netheid, personeel en service
Comfortable hotel, but room lacks cleanliness
The hotel is situated in nice surroundings on the quieter end of Luang Prabang. The center of the town is a 10 minute walk away, but it is a beautiful stroll. The breakfast area overlooks the point where the Mekong and another river combine.
The check-in was quick and a staff member told me that I was upgraded to a Grand Deluxe room. Upon first entering the room, I was delighted. It was spacious and nicely decorated with everything one could wish for; a free mini bar, an electrically adjustable bed, soaps and lotion. However, when I started using the room, it was hard to miss the lack of cleanliness in certain areas. The sink counter in the bathroom had many dried water spots, the beauty mirror was covered in dust, a little spider was building a web on the light stand of the writing desk.
There was also a misunderstanding about the price of an excursion, which made me doubt the professionalism of the staff. The conversion of currency was wrong; I was told to pay more than the conversion rate and calculation required. And there seemed a few people involved in the setting of the price, which was odd to me. When I discussed the converversion error with them they replied that I had agreed on the price and became a bit distant.
I would recommend a stay at this hotel for the views, spacious rooms and amenities. But be aware that the room lacks cleanliness in certain areas, and that the hotel staff is overall friendly but not hospitable or professional in some cases
Michelle
3 nachten verbleven in juli 2018
