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Beoordelingen van Pullman Luang Prabang

5 out of 5
Pullman Luang Prabang
Ban Pong Wanh, Luang Prabang, Louangphabang

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 76 van 106 beoordelingen" "
Gastenscore: 8 - Goed. 18 van 106 beoordelingen" "
Gastenscore: 6 - Redelijk. 7 van 106 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 106 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 106 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,4/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

RJ

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het is een prachtige locatie voor gasten opzoek naar rust en een natuurlijke omgeving. De kamers zijn zeer sfeervol in gericht, de bedden en beddengoed zijn top kwaliteit! Douche water werd niet snel warm. Ontbijt zalig. Kortom een aanrader.
3 nachten verbleven in november 2019

10/10 – Uitstekend

Victor

Awesome stay in the pullman resort!
We had a wonderful stay in this amazing resort. The staff was so nice, the location is stunning, great views. The rooms are comfy and very luxurious, just what you want. Great bathroom, superb beds. All you wish for. The shuttle service is convenient, you need it, it is quite far of the center.
2 nachten verbleven in september 2018
Reactie van Denis Dupart General Manager op 19 sep 2018
Dear Victor, Sabaidee! Thank you for sharing your positive comments following your stay with us. We are delighted that you had an enjoyable stay and thank you for highlighting our room and shuttle service! We look forward to welcoming you again.

10/10 – Uitstekend

Esther vie nie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property’s landscape is extremely beautiful and the stay is very comfortable . The rooms are spacious and very clean. Futhermore the services from all the staff there is exceptional and very helpful especially front desk receptionist ms velra . We would definitely choose to stay here if we visit luang prabang again.
3 nachten verbleven in november 2023
Reactie van Pullman Luang Prabang op 21 nov 2023
Dear Esther vie nie,Thank you for your recent stay and we appreciate your feedback. We are truly grateful for your comments and glad to hear that our team is able to make such an impact on celebrating your birthday. Your compliment for Velra is highly appreciated, we will certainly pass it on to her.We hope for another chance to welcome you back. Warmly,Pullman Luang Prabang

8/10 – Goed

Chikako

1 nacht verbleven in september 2023
Reactie van Pullman Luang Prabang op 12 sep 2023
Dear Chikako,Thank you very much for taking the time to leave your feedback. We would like to extend our apologies that your check in did not meet your expectations. We indeed experienced internal miscommunication, which had led you to a challenging situation. It is important to us that every guest deserves our uninterrupted and undivided attention. We have reviewed this issue among the team for future improvement. We appreciate your comment and hope for the chance to welcome you back again. Warmly,Pullman Luang Prabang

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was beautiful and the staff was excellent. I will definitely stay at Pullman on my next visit to Luang Prabang.
2 nachten verbleven in juni 2023
Reactie van Pullman Luang Prabang op 1 jul 2023
Dear Nicholas,Thank you very much for the recent stay. It's indeed very encouraging to hear that you enjoyed the service and already think about your next visit with us. We sincerely look forward to your return.Warmly,Pullman Luang Prabang

10/10 – Uitstekend

Victor

2 nachten verbleven in juni 2023
Reactie van Pullman Luang Prabang op 20 jul 2023
Dear Victor,Thank you very much for choosing to stay with us and sharing such a great view here.We are glad to know that you have enjoyed the stay and we very much look forward to welcoming you back again.Kop chai lai lai.Warmly,Pullman Luang Prabang

10/10 – Uitstekend

Andrew

4 nachten verbleven in mei 2023
Reactie van Pullman Luang Prabang op 26 mei 2023
Dear Andrew,Thank you for the stay and for sharing your experience here with us.We are indeed very glad to hear that we provided the level of service that met your satisfaction. We sincerely look forward to your return. Warmly,Pullman Luang Prabang

6/10 – Redelijk

Chanvit

1 nacht verbleven in april 2023
Reactie van Pullman Luang Prabang op 16 apr 2023
Dear Chanvit,Thank you for having chosen to stay with us and sharing the feedback.Could you please let us know the areas that we could have improved? We'll certainly look into the issues that you experienced.We sincerely look forward to hearing from you.Warmly,The Pullman Luang Prabang

10/10 – Uitstekend

Chanvit

1 nacht verbleven in april 2023
Reactie van Pullman Luang Prabang op 16 apr 2023
Dear Chanvit,Thank you for your recent stay and sharing such a great feedback with us here.We sincerely look forward to your return.Warmly,The Pullman Luang Prabang

8/10 – Goed

Cindy

Reisde met familie
Positief: Netheid, personeel en service
The staffs are great and friendly. They are providing excellent services and we have a great time there. There is room for improvement on the mattresses and pillows and the patio’s furniture.
3 nachten verbleven in maart 2023
Reactie van Velra Zheng, Guest Experience Manager op 30 mrt 2023
Dear Cindy,Thank you very much for sharing your recent stay at Pullman Luang Prabang. We are glad to learn our team has done utmost to ensure you a comfortable stay. And certainly, the area of improvement that you mentioned will help us improve our service and experience for all our guests. We appreciate your comment and sincerely look forward to your next visit Cindy!With kind regards,

10/10 – Uitstekend

Cara

3 nachten verbleven in februari 2023
Reactie van Pullman Luang Prabang Team op 1 mrt 2023
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us.We look forward to welcoming you back soon.Sincerely,Pullman Luang Prabang Team

10/10 – Uitstekend

Jesse

2 nachten verbleven in februari 2023
Reactie van Pullman Luang Prabang Team op 1 mrt 2023
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us.We look forward to welcoming you back soon.Sincerely,Pullman Luang Prabang Team

10/10 – Uitstekend

Forest

10 nachten verbleven in januari 2023
Reactie van Pullman Luang Prabang Team op 1 mrt 2023
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us.We look forward to welcoming you back soon.Sincerely,Pullman Luang Prabang Team

2/10 – Ontzettend slecht

Hyung kun

1 nacht verbleven in februari 2023
Reactie van Pullman Luang Prabang Team op 1 mrt 2023
Thank you for rating your recent experience with us. We apologize for any inconveniences you may have had, Please do email us at H9112@accor.com so we can help you with anything you may require.Sincerely,Pullman Luang Prabang Team

10/10 – Uitstekend

nantiya

3 nachten verbleven in januari 2023
Reactie van Pullman Luang Prabang Team op 15 mrt 2023
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Sincerely, Pullman Luang Prabang Team

10/10 – Uitstekend

Tobias, Seattle

3 nachten verbleven in januari 2023
Reactie van Pullman Luang Prabang Tea op 15 mrt 2023
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Sincerely, Pullman Luang Prabang Team

10/10 – Uitstekend

Kevin

2 nachten verbleven in januari 2023
Reactie van Pullman Luang Prabang Team op 1 mrt 2023
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us.We look forward to welcoming you back soon.Sincerely,Pullman Luang Prabang Team

10/10 – Uitstekend

noy saetia

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful property and everyone was friendly and helpful.
Reactie van Pullman Luang Prabang Team op 1 mrt 2023
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us.We look forward to welcoming you back soon.Sincerely,Pullman Luang Prabang Team

10/10 – Uitstekend

YUKA

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
初めてのルアンパバーンでしたが、ホテルの方もきちんと対応してくださり施設もキレイでとても良かったです。

10/10 – Uitstekend

Soksan, Prior Lake

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is very clean quiet nice beautiful landscape. Staff is very friendly and helpful. Everything was great in this property.
2 nachten verbleven in november 2022

10/10 – Uitstekend

Jane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic location, 5km out of Luang Prabang centre but the free shuttle service made it really easy! Very friendly staff, nothing was too much trouble and they arranged all of our trips for us. Would definitely stay here again!!!
4 nachten verbleven in oktober 2022

8/10 – Goed

Anil

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2022

10/10 – Uitstekend

Elvin

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Amazing hotel and staff!! i stayed there for 5nights and was really really with the room and the staffs.
5 nachten verbleven in juni 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
모든것이 완벽한..
모든것이 완벽합니다 룸컨디션, 안내직원, 조식까지 뭐하나빠지지않고 완벽했습니다 기회가 된다면 다시 이용하고싶습니다
2 nachten verbleven in maart 2020

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ที่พักสะอาด สะดวก พนักงานน่ารักมากเป็นกันเอง บริการดียิ้มแย้ม
2 nachten verbleven in februari 2020
Reactie van Wing Ki and Team (Guest Experience Manager) op 13 mrt 2020
Thank you very much for your support!

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel elegante fuori dal centro di Luang Prabang. Buon rapporto qualità prezzo. Pulizia delle camere buona. Il personale della reception è super disponibile
3 nachten verbleven in februari 2020
Reactie van Pullman Team op 25 feb 2020
Thank you for staying with us!

10/10 – Uitstekend

MEIR

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
An amazing excellent hotel
One of the most beautiful hotels we have stayed in during our 40 years of travelling. There are rice fields and ponds in the hotel's area' lovely plantations and view. So quiet and tranquil. The hotel upgraded us and decorated our room due to our anniversary. They also welcomed us with cakes, fruits and flowers. The staff was helpful and their service was amazing.
3 nachten verbleven in februari 2020
Reactie van Pullman Team op 25 feb 2020
Thank you very much for such a wonderful review!

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing
Wonderful hotel and staff try their best even if they don’t always understand you.
3 nachten verbleven in februari 2020
Reactie van Pullman Team op 19 feb 2020
Thank you for your generous review!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2020
Reactie van Pullman Team op 19 feb 2020
Thank you for staying with us!

10/10 – Uitstekend

Ibis M.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing cozy resorts
E hotel is like 45m from the airport. The hotel is on the way to the falls.
1 nacht verbleven in februari 2020
Reactie van Pullman Team op 19 feb 2020
Thank you for your wonderful review!

10/10 – Uitstekend

Christopher

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay
1 nacht verbleven in februari 2020
Reactie van Pullman Team op 11 feb 2020
Thank you very much!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very spacious property although if you come in end of Jan or early Feb, local farmers might be burning their land to prepare for the next harvest and it could get smoggy, not the fault of the property though.
1 nacht verbleven in februari 2020
Reactie van Pullman Team op 10 feb 2020
Thank you for staying with us

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The environment is great. The room is wonderful. But, the hot water in shower room not working very well.
3 nachten verbleven in januari 2020
Reactie van Pullman Team op 10 feb 2020
Thank you very much for your feedback

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hôtel splendide vue extraordinaire depuis notre chambre sur les rizières et les montagnes Personnel extraordinairement gentils Merci à Dénis le manager Français pour sa délicate attention Ne cherchez pas un autre hôtel à Luang Prabang celui ci est plus-que-parfait un réel moment de bonheur Merci
3 nachten verbleven in januari 2020
Reactie van Pullman Team op 3 feb 2020
Thank you very much for your support!

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
terrible experience
Far location from center. No Enough much hot water, not stable wifi condition. Staff also not correct and careful. I booked 2 rooms but they didn’t confirm how many rooms and gave me only one room at first. They charged transportation fee which we didn’t use. The worst was house keeping. They didn’t clean espresso coffee next day. I really disappointed this hotel and think nothing worse for 250usd/nigt. I really want to refund.
2 nachten verbleven in januari 2020
Reactie van Wing Ki and Team (Guest Experience Manager) op 2 feb 2020
Dear Valued Guest, Sabaidee, thank you very much for staying with us and taking the time to leave us your feedback. Please accept my apologies for the inconvenience caused during your stay and please rest assured that we will forward your comments to our team and in the meantime, me and my team here hope to have the pleasure to welcoming you again in Luang Prabang.

6/10 – Redelijk

Eunyoung

Reisde met familie
시내에서 셔틀로 10분 거리에 위치해 있어서 다니기는 수월한 편이에요 수영장도 넓고 관리 잘되있구요 1월 날씨는 오전과 4시 이후 오후는 추워서 수영 못해요 조식도 다양하진 않지만 맛이 좋구요 단점은 프리미엄 디럭스 룸에 묵었는데 따뜻한 물이 제대로 안나와요 샤워실 물도 쫄쫄 나와서 샤워하기 힘들었네요 체크아웃하는 직원이 똘똘치 못해서 다파짓 요금 해결을 못해 30분이나 걸렸어요 다음에 가면 시내에 있는 호텔에 묵을 생각이에요
1 nacht verbleven in januari 2020
Reactie van Pullman Luang Prabang Team op 2 feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is very spacious. The grounds are impessive as are the rooms. The bed and pillows are luxerious, i only wish i had those pillows at home.
2 nachten verbleven in januari 2020
Reactie van Pullman Luang Prabang Team op 2 feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
บรรยากาศเงียบสงบ ร่มรื่นมาก ๆ ฟิตเนทเปิด 24 ช.ม พนักงานเป็นกันเอง
2 nachten verbleven in januari 2020
Reactie van Pullman Luang Prabang Team op 2 feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

4/10 – Matig

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Group cannot be trusted
Excellent aside from accounting which cheated me by refusing cancellation of 2 days This seems to be endemic & fault of the management Will never stay with them or any of their group again unless no other option
9 nachten verbleven in december 2019
Reactie van Wing Ki and Team (Guest Experience Manager) op 9 jan 2020
Dear David, Sabaidee, thank you very much for choosing our resort and sharing your experience. We understand your disappointment about the cancellation policy, the booking through Hotels.com is non-refundable and we have no option but to follow our agreement. Please accept my sincerest apologies that we failed to make a positive impression and did not meet your expectations. Thank you very much for your feedback and bringing this to our attention.

10/10 – Uitstekend

KOHEI

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
最高の空間とおもてなし。
アジアの最後の秘境と言われるラオスの楽しみを倍増してくれたホテルです。空間、お部屋が素晴らしく、またスタッフの笑顔とおもてなしが印象的でした。強いていうなら、食事とスパがまだ世界レベルではありません。しかし、それをも超える体験は待っています。
2 nachten verbleven in december 2019
Reactie van Pullman Luang Prabang Team op 2 feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leisurely stay
Room was spacious and comfortable. Amazing view out to the rice paddies and mountains. Pools were spacious and well kept. Service was a bit lacking at the poolside bar, but otherwise fine. Breakfast bar selection was somewhst limited but adequate for the price range. Resort is overall spacious without being gigantic and hits a nice balance.
3 nachten verbleven in december 2019
Reactie van Pullman Luang Prabang Team op 2 feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2019
Reactie van Pullman Luang Prabang Team op 2 feb 2020
Thank you for staying with us!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would highly recommend this hotel. The food was excellent, the staff was very helpful, our rooms were huge and there was plenty to keep children entertained. If I have the opportunity to return to Luang Prabang I would stay at the PULLMAN.
4 nachten verbleven in december 2019
Reactie van Pullman Team op 2 feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

10/10 – Uitstekend

Tam

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A beautifully serene oasis outside the town with rice fields and mountain views. Extremely attentive, welcoming and accommodating staff. Shuttle service provided. Highly recommend this hotel.
1 nacht verbleven in december 2019
Reactie van Pullman Team op 2 feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

8/10 – Goed

Jimmy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hot water is a problem It takes over 10 minutes to get hot water Water pressure in shower too low Room was not adequately heated especially when the temp are low Staff could not help raising it Overall good Food good Prices reasonable
2 nachten verbleven in december 2019
Reactie van Pullman Team op 2 feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

6/10 – Redelijk

Ned

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
We chose this hotel based on the great reviews and paucity of alternatives in the town. It's a nice enough property for conventions or large groups, but for us and the other couple we were traveling with, it was too far from town - despite available free shuttles. The dining room was expensive for Laos ($12 for a nice buffet breakfast ). The rooms are quite beautiful, but the light switches are tough to figure out - we never really did over a 4 night stay - and the storage is a little funky. The staff is vey friendly and helpful, especially Mr. Thoney and Mr. Mook, but we heard "2 for 1 massage" at the Spa (which is lovely and staffed by capable masseuses) only to find later that there was no such generic deal. The manager ended up giving us a 25% discount, but I paid more here than anywhere else in SE Asia even after the discount.
4 nachten verbleven in november 2019
Reactie van Pullman Team op 2 feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

10/10 – Uitstekend

Phillip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Pullman LP Is awesome
I love this hotel. Excellently rooms. Friendly staff.
5 nachten verbleven in november 2019
Reactie van Pullman Team op 2 feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Setting worth being out of town
Beautiful setting. Willing staff but relatively low levels of comprehension. To be fair, this is Laos and anyway so much else at the hotel makes up for this. Breakfast and restaurant food are fine but nothing special. Room rates are very fair compared to equivalent hotels in town and I would be happy to pay +10-20% for enhanced breakfast offering and food at the restaurant. Not for you if being in town important but it’s an easy ride in and out and you get a serene environment you cannot get in town even at the smartest hotels at x2+ the price.
3 nachten verbleven in november 2019
Reactie van Pullman Team op 2 feb 2020
Thank you for choosing Pullman Luang Prabang!

10/10 – Uitstekend

Kham hou

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel if you are in the area
2 nachten verbleven in november 2019
Reactie van Pullman Team op 2 feb 2020
Thank you for choosing Pullman Luang Prabang!

8/10 – Goed

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was most enjoyable with the amazing mountain view. The hotel staff where exceptional. My only one comment is the hotel transport into town needs to be more frequent.
3 nachten verbleven in november 2019