Terras

Beoordelingen van Home2 Suites by Hilton Lubbock

3 out of 5
Home2 Suites by Hilton Lubbock
6004 Marsha Sharp Freeway, Lubbock, TX

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 303 van 540 beoordelingen" "
Gastenscore: 8 - Goed. 138 van 540 beoordelingen" "
Gastenscore: 6 - Redelijk. 55 van 540 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 540 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 540 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Karon, Mason

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We greatly appreciate the convenience and cleanliness of the Hilton property. We also like the extra kitchen/living area as well as bedroom.
2 nachten verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Karon,It was such a pleasure to welcome you to Home2 Suites by Hilton Lubbock! We work hard to meet expectations like yours, and we’re happy to hear our well-appointed suites and high standards of cleanliness hit the mark for you. Thank you for your perfect rating, and we hope you return soon!

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was excellent. Safe and quiet and next to grocery stores and places to eat.
2 nachten verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Nicole,Thank you for choosing Home2 Suites by Hilton Lubbock to host you during your stay. Our team will be delighted to hear your appreciation for their attentive service, and we're glad we were able to provide you with a peaceful and comfortable place to sleep. Thank you for your review, and we hope to welcome you back soon.

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Home 2 Suites op 15 mei 2024
Thank you Gary for the 5 out of 5 rating. We look forward to seeing you again on your next trip to Lubbock.

8/10 – Goed

Gary

2 nachten verbleven in april 2024
Reactie van Home 2 Suites op 9 mei 2024
Thank you for taking the time to do our survey. We look forward to seeing you on your next visit Lubbock.

10/10 – Uitstekend

PAVINA, Escondido

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful, clean and comfortable bed. The kitchen is well equipped. We had a comfortable stay overnight on our way to Dallas.
1 nacht verbleven in april 2024
Reactie van Home 2 Suites op 15 apr 2024
Thank you for the wonderful review. We are glad we were able to make your stay a enjoyable one as you were passing through Lubbock.

10/10 – Uitstekend

Tami

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly desk people!
1 nacht verbleven in april 2024
Reactie van Home 2 Suites op 8 apr 2024
Thank you for your wonderful feedback. We look forward to seeing you on your next visit to Lubbock.

8/10 – Goed

Yael

1 nacht verbleven in maart 2024
Reactie van Home 2 Suites op 22 apr 2024
Thank you for staying with us. We look forward to seeing you again on your next visit to Lubbock.

10/10 – Uitstekend

felicia

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
dog friendly! and very clean, comfortable rooms
1 nacht verbleven in maart 2024
Reactie van Home 2 Suites op 13 mrt 2024
Thank you for the wonderful review. We appreciate you taking the time to leave us a review. We look forward to seeing you on your next visit to Lubbock.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Every time I visit Lubbock, I stay here. I can’t complain about anything! Its a very nice stop.
8 nachten verbleven in maart 2024
Reactie van Home 2 Suites op 11 mrt 2024
Thank you for taking the time to take the survey. We appreciate the kind words. We look forward to seeing you again on your next visit to Lubbock.

10/10 – Uitstekend

John

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk was so kind and welcoming!
1 nacht verbleven in februari 2024
Reactie van Home 2 Suites op 20 feb 2024
Thank you for the feedback on your recent stay. We are glad that you had a wonderful experience during your stay. We look forward to seeing you again on your next visit to Lubbock.

10/10 – Uitstekend

Diane

1 nacht verbleven in februari 2024
Reactie van Home 2 Suites op 26 mrt 2024
Thank you for the 5 out of 5 rating. We look forward to seeing you on your next visit to Lubbock.

10/10 – Uitstekend

Kelley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Home 2 Suites op 14 feb 2024
Thank you for staying with you Lubbock Home 2 Suites we appreciate you and we look forward to seeing you again on your next visit to Lubbock

10/10 – Uitstekend

Brandon

1 nacht verbleven in februari 2024
Reactie van Home 2 Suites op 26 mrt 2024
Thank you for giving us a 5 out of 5 rating. We really appreciate you taking the time to take the survey.

4/10 – Matig

Esteban

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No bueno
Room was not clean restroom door would not lock air conditioner not working properly sofa bed had trash
1 nacht verbleven in februari 2024
Reactie van Home 2 Suites op 5 feb 2024
Good morning Esteban I would like to take this time to thank you for your feedback on your recent stay. First I would like to apologize for the inconvenience caused to you by the standard of your room. I want to assure you that we do our best to make sure that all of our rooms are up to our guest standards but it looks like we failed you on your recent stay. I will address this with our housekeeping staff and again thank you for letting us know. If we don't know we can not fix the issue. I hope you give us another opportunity next time you visit Lubbock.

10/10 – Uitstekend

Russell, Cheney

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel.. Room was cold and took a while to heat but all else was great.
1 nacht verbleven in januari 2024
Reactie van Home 2 Suites op 31 jan 2024
We would like to thank you about your feedback. I do apologize for the heater taking a while to warm up we will get with housekeeping to make sure that we let them know to make sure the rooms are left with heaters on to make sure the rooms are comfortable for our guest checking in. Thank you again for letting us know we look forward to your next visit to Lubbock.

10/10 – Uitstekend

Teresa

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Home 2 Suites op 31 jan 2024
Thank you for staying with your Lubbock Home 2 Suites. We look forward to seeing you again on your next visit to Lubbock.

10/10 – Uitstekend

Katherine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dee was awesome! Just the staff in general was friendly and helpful.
1 nacht verbleven in december 2023
Reactie van Home 2 Suites op 1 jan 2024
Thank you Katherine for the wonderful feedback. Dee is amazing he always goes above and beyond for our guest. We look forward to seeing you on your next visit to Lubbock.

8/10 – Goed

Rasul A

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would consider for next time.
It was nice place, bathtubs could be cleaner overall though. It wasn’t bad experience would consider staying next time. The suite had good size refrigerator, microwave. No stove, nor safe was in the room.
1 nacht verbleven in december 2023
Reactie van Home 2 Suites op 1 jan 2024
Thank you for your feedback we appreciate you taking the time to let us know where we can improve. Our suites do not have stoves in them but we do have cook tops that can be checked out at the front desk. We hope you will give us another chance on your next visit to Lubbock.

10/10 – Uitstekend

Sissy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only complaint I have is that the bodywash container was empty. Other than that it was one of the best places I've stayed at.
1 nacht verbleven in december 2023
Reactie van Home 2 Suites op 31 jan 2024
We would like to thank you for the feedback about your recent stay with us. First and foremost, we would like to apologize for the inconvenience caused to you by not having the body wash fully stocked. I am glad that everything else was good with the rest of your stay. We look forward to seeing you on your next visit to Lubbock.

10/10 – Uitstekend

Jo

Reisde met familie
Rooms were clean, staff was very friendly
1 nacht verbleven in december 2023
Reactie van Home 2 Suites op 31 jan 2024
Thank you for staying with your Lubbock home 2 Suites we appreciate your for feedback. Our staff takes pride in making sure our guest rooms are up to the standard of our guest. Thank you again for staying with us.

10/10 – Uitstekend

Jourdan

1 nacht verbleven in december 2023
Reactie van Home 2 Suites op 31 jan 2024
Thank you for staying with your Lubbock Home 2 Suites. We look forward to seeing you again on your next visit to Lubbock.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a really good apartment style hotel room and for a fairly decent price! Already planning on another trip soon.
8 nachten verbleven in december 2023
Reactie van Home 2 Suites op 31 jan 2024
Thank you for your feedback about your recent stay. We are glad we were able to make your stay a pleasant one. we look forward to seeing you again on your next visit to Lubbock.

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Home 2 Suites op 31 jan 2024
Thank you for staying with your Lubbock Home 2 Suites. We look forward to seeing you again on your next visit to Lubbock.

8/10 – Goed

Kandice

1 nacht verbleven in december 2023
Reactie van Home 2 Suites op 5 dec 2023
Thank you for taking the time to do our survey we look forward to seeing you on your next trip to Lubbock and hopefully we can do a better job for you and get a 10 out of 10 rating. Thank you again for staying with your Lubbock Home 2 Suites

10/10 – Uitstekend

THOMAS

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Home 2 Suites op 21 nov 2023
Thank you for taking the time to respond to our survey we appreciate the high marks.

10/10 – Uitstekend

Matthew

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff of the hotel is exceptional and we had a great stay.
1 nacht verbleven in november 2023
Reactie van Home 2 Suites op 13 nov 2023
Thank you for the feedback on your recent stay with us. We appreciate you staying with us and we are glad we could provide you with a wonderful stay. We look forward to seeing you again on your next trip to Lubbock.

10/10 – Uitstekend

La Kenya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff is ver courteous and pleasant
1 nacht verbleven in oktober 2023
Reactie van Home 2 Suites op 25 okt 2023
Thank you for taking time out of your day to do the survey that was sent to you. We appreciate the kind feedback about our staff they pride themselves on making every guest feel like family

10/10 – Uitstekend

Lisa

4 nachten verbleven in oktober 2023
Reactie van Home 2 Suites op 24 okt 2023
Thank you for the feedback we appreciate you taking time out of your day to give us 5 out of 5 on the survey.

10/10 – Uitstekend

Savera

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Home 2 Suites op 18 okt 2023
Thank you for your recent stay with us. We look forward to seeing you again your next trip to Lubbock.

10/10 – Uitstekend

Angela

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were so friendly! Dee in particular was amazing. He remembered our names, the reason we were in town, and visited with us every time we went through the lobby. Super customer service!
1 nacht verbleven in oktober 2023
Reactie van Home 2 op 13 okt 2023
Thank you for taking our survey we appreciate your feedback. yes dee is amazing and a great asset to us and our guest.

10/10 – Uitstekend

George

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Home 2 op 13 okt 2023
Thank you for taking the time to do our survey we look forward to your next stay in Lubbock

10/10 – Uitstekend

Crystal

2 nachten verbleven in oktober 2023
Reactie van Home 2 Suites op 26 okt 2023
Thank you for the high marks about your recent stay. We look forward to your next visit in Lubbock.

10/10 – Uitstekend

Rob

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service, the room was clean and comfortable!
2 nachten verbleven in september 2023
Reactie van Home 2 op 27 sep 2023
Thank you Rob for your wonderful feedback. We thank you for the 5 out 5 on the survey. We look forward to seeing next time you are in Lubbock

10/10 – Uitstekend

Allison

2 nachten verbleven in september 2023
Reactie van Home 2 op 2 okt 2023
Thank you for taking the time to respond to our survey. We appreciate the high marks. Thank you for staying with us we look forward to your next visit to Lubbock.

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in augustus 2023
Reactie van Home 2 op 26 sep 2023
Thank you for taking the time to do this survey. We appreciate the 5 out of 5. We look forward to your next visit to Lubbock.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thanks it was nice
2 nachten verbleven in augustus 2023
Reactie van Home 2 op 23 aug 2023
Thank you Michael for the feedback. We are glad that we were able to provide you with a nice stay while you were in Lubbock.

4/10 – Matig

Dennis

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No ABC, NBC, CBS, golf etc TV channels. Ice machines didn’t work. Difficult to get internet. Etc, etc, etc.
1 nacht verbleven in augustus 2023
Reactie van Home 2 op 23 aug 2023
Good afternoon Dennis first I would like to apologize for the inconvenience you had during your stay. We are working to get the ice machines up and running but we have not be able to get the parts needed to get them running correctly. Some of the channels were not available due to their dispute with direct tv. I know that we strive to give our guest the best experience possible and we did not provide that for you. Again my apologies that we did not make your stay you have come accustomed to.

10/10 – Uitstekend

Iris

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will stay again.
The service was great. If we are ever in Lubbock again, we will stay at this property. The only downside was the AC was kind of loud.
1 nacht verbleven in augustus 2023
Reactie van Home 2 op 16 aug 2023
We appreciate the great feedback. I do apologize that the A/C was loud we will defiantly look into the issue with the noise. Again i do apologize for the inconvenience this may have caused

8/10 – Goed

Miguel

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was nice and helpful
11 nachten verbleven in juli 2023
Reactie van Home 2 op 16 aug 2023
Thank you for taking the time to take the survey we appreciate the high scores. We are glad our staff was able to make your stay a great one

8/10 – Goed

Eryn, Irvine

Reisde met familie
Positief: Personeel en service, voorzieningen
John at the front was better than awesome! We had a family suite (room # 226) which had ample space for our family of 5! The breakfast in the morning had waffles and cereal plus a few other cold items which was simple but fine. Our only complaint would be that our kids were not able to swim in the pool bc it looked very cloudy and unclean. We would stay here again and thanks again to John and Naomi for your kindness❤️
3 nachten verbleven in augustus 2023
Reactie van Home 2 op 10 aug 2023
Good morning Eryn I would like to apologize for the inconvenience of our pool not being ready for your kids to go swimming. We are working with our maintenance team so they will be sure that our pool is up to the standards of our hotel and our valued guest. We look forward to seeing you next time you are in Lubbock.

10/10 – Uitstekend

Ke

1 nacht verbleven in juli 2023
Reactie van Home 2 op 8 aug 2023
Thank you for taking the time to do the survey that was sent to you we appreciate the high marks. Thank you again for staying with us.

10/10 – Uitstekend

Randy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The gentleman working behind the desk was incredibly helpful and friendly.
1 nacht verbleven in augustus 2023
Reactie van Home 2 op 10 aug 2023
Thank you for taking the time to take our survey we are glad that we were able to make your stay a 5 out of 5. We look forward to seeing you next time you are in Lubbock.

4/10 – Matig

Samuel

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Broken and noisy.
I flushed toilet once then didn’t work after that. It was fixed but water kept running slowly into seat making a low noise. Window blind kept vibrating and making noise every time ac unit will come on making it difficult to sleep.
2 nachten verbleven in juli 2023
Reactie van Home 2 op 1 aug 2023
First I would like to apologize for the inconvenience that we may have caused by not making sure your room was up to the standard you were expecting during your time in Lubbock. I will make sure to get with our staff and make sure that we do a better job in making sure we up hold the standards of Hilton and our valued guest.

10/10 – Uitstekend

Karen

1 nacht verbleven in juli 2023
Reactie van Home 2 op 1 aug 2023
Thank you for taking the time to take the survey. We appreciate you staying with us

10/10 – Uitstekend

Adan

1 nacht verbleven in juli 2023
Reactie van Edna M, Sales op 14 aug 2023
Adan, thank you for the review. We hope to see you back soon.

8/10 – Goed

Daniel, Jersey City

1 nacht verbleven in juli 2023
Reactie van Edna M, Sales op 14 aug 2023
Daniel, thank you for the review. We hope to see you back soon.

10/10 – Uitstekend

Concepcion

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Home 2 op 24 jul 2023
Thank you for staying with us and the great scores. We appreciate the feedback

10/10 – Uitstekend

Mario

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Home 2 op 24 jul 2023
Thank you for staying with us and the great scores. We appreciate the feedback

10/10 – Uitstekend

Joseph

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel. Our first visit to Lubbock. Prior to check out we took a quick drive to Texas Tech University for a walk throughout campus. We parked on the outskirts of this sprawling campus and managed to get lost. Called the front desk and informed the hotel we would not be back prior to the scheduled 12:00 checkout. John was extremely understanding and told us not to worry. Left the hotel at 1:30. Was very appreciative of the flexibility given our ‘Lost in Lubbock’ moment!
1 nacht verbleven in juli 2023
Reactie van Home 2 op 17 jul 2023
Thank you we appreciate the feedback about your current stay. I am glad John was able to accommodate your check out time. We totally understand how people can get lost at the Texas Tech campus it covers a lot of space but it is a beautiful campus to see. We hope to see you next time you are in Lubbock.

10/10 – Uitstekend

Amy, CASTLE ROCK

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a fantastic stay here! It is clean, quiet, and spacious. The staff are all so friendly - not a cranky employee in the bunch! They genuinely seem to like being there! The breakfast was convenient, plentiful, fast, and delicious. We didn't use the pool but it looked nice. My son used the gym and said it had everything he needed. I went down a rabbit hole of hotel reviews before changing my booking from another hotel to this one just a few days before our trip. I'm SO glad I switched. Home2Suites will be my new go-to mid-range hotel booking.
Reactie van Home 2 op 12 jul 2023
Good morning Amy we want to thank you for the great and wonderful feedback on your recent stay here at the Home 2 Suites here in Lubbock.