Gianluca and his wife truly deserve a rating of 10 with many pluses added on. Gianluca
does the actual management of the apartment. He is animated, friendly, and dedicated to
making his guests comfortable and taking care of every need. He goes far beyond the norm
as a host and is extraordinarily prompt in responding to every question and need.
He is generous and compassionate. While staying in the apartment, I caught a virus and
was suffering from another ailment. I texted him at 10 pm to ask where I could find a pharmacy to buy medicine that my doctor in the U.S. had prescribed for me. He told me
that he would get it that evening. It was raining hard with extremely strong winds, and I told
him that it was too dangerous to go out then. He responded that it wasn’t a problem,
and less than an hour later he knocked on the door and handed me the medicine. When
my health issue continued, he consulted his doctor who gave him a recommendation
for a private pay doctor. Gianluca not only set up the appointment, but picked me up,
drove me there, stayed with me when I discussed my issue with the doctor, and drove me back to the apartment. Then he had to rush home to get something to eat and drive 40 minutes to
his full time job.
Gianluca and Isabella merit the highest ratings possible for hosts. The apartment is well located, comfortable, well appointed, and a great value while staying in splendid Lucca.
