We went on a family trip to Tuscany, and chose this hotel because of the wonderful scenery. Check. When we first arrived we heard or saw noone, and there wasn’t anyone in the reception, restaurant or bar. This was also the case many times we needed something. Seems there was only one person operating the reception/bar/hotel. Anyways, the hotel is an old monastery and would have been a clear 10/10 if they have had a decent restaurant. The breakfast was ok, at least there was some scrambled eggs and bacon, plus bread and cheese and some sweets. The waitress there never understood English, but it was manageable. The lunch/dinner menu was lacking hot food as for example pizza and pasta, and the dishes except the antipasti (different meat, cheese and a fantastic bruschetta) were terrible. Same menu all three days. The Wifi wasn’t working very well, slow and not existing in our room.. it also had an annoying habit of logging out so you have to have the code and pw ready at all times. It was at least good 4G reception outside (but not in the rooms). As I said the service wasn’t BAD, but it wasn’t especially good either. Don’t get me wrong, we got what we ordered when we found the waiter/reception guy/manager, and he was always polite and nice, but it felt like we had to run around to find him when we wanted something instead of he finding us. The pool area and scenery from the restaurant is fantastic!!