Familiehotels in Lugo

"In hindsight, we would've booked another hotel for our stay in Ravenna. Unfortunately the quality of this hotel is quitte poor. Here are the things we didn't like during our stay: -Cleanliness of the room: the room didn't feel or look clean -Furniture in the room: outdated & didn't match, a door of a wardrobe was missing. Very little care has been put in the rooms. Really old rusty elevator as well. -Problems with airconditioning: during one night the airconditioning functioned really poorly and then shut off, we've heard other guests complain about this issue as well. When asking the staff next morning, we were informed that there was an issue with the airco and a repairmen was going to fix it. No apologies whatsoever. Later another member of the staff denied this and blamed us for not using the system correctly which we did. -Communication with the staff: as an English speaker it was hard to communicate with most of the staff. We've also saw miscommunication between staff. -Breakfast: nice that it was included but not a single fresh item displayed beside the fruit Plusside was the location of the hotel which is close to the station and city centre. However you can find hotels in this area that are far better than the Roma hotel. "