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Beoordelingen van OYO Hotel Luling TX Downtown I-10/US-90

2.5 out of 5
OYO Hotel Luling TX Downtown I-10/US-90
100 S Mulberry St, Luling, TX

Beoordelingen

3,8
Gastenscore: 10 - Uitstekend. 4 van 56 beoordelingen" "
Gastenscore: 8 - Goed. 6 van 56 beoordelingen" "
Gastenscore: 6 - Redelijk. 5 van 56 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 56 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 40 van 56 beoordelingen" "

4,6/10

Netheid

4,6/10

Personeel en service

2,6/10

Voorzieningen

3,8/10

Staat van de accommodatie en faciliteiten

3,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Joselin

They didn’t give me my rooms
1 nacht verbleven in april 2024
Reactie van Barbara op 3 mei 2024
Hi, Joselin! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 – Ontzettend slecht

Geoffrey

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel had no record of payment and would not let me check in without proof. Offered transaction from my bank account, woman took phone photo. No receipt. Only one room left, TV did not work( deadbolt would not seat in doorframe, thus not secure. Will try to wedge chair under door knob. Property run down although room was clean. Real hassle with registration. Very bad experience so far.
1 nacht verbleven in april 2024
Reactie van Dewi op 3 mei 2024
We are sorry to have you disappointed, Geoffrey! Hoping to grab the missing stars by working on the feedback shared and ensure your future visits with us nothing less than perfect. Wish you a wonderful day ahead :) Regards, Dewi

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
The staff was really nice and helpful.
1 nacht verbleven in december 2023
Reactie van Tim op 23 jan 2024
We appreciate your positive rating, Hi! We take pride in providing our guests with a great experience. Regards, Tim

2/10 – Ontzettend slecht

Alicemarie, Morovis

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Barbara op 22 jan 2024
Hi, Alicemarie! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

2/10 – Ontzettend slecht

Tiffany

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible
DO NOT STAY HERE! HORRIBLE STAFF! BED BUGS EVERYWHERE! BEWARE NASTY PLACE! SAVE YOURSELF A BIG HEADACHE AND STAY SOMEWHERE FAR AWAY FROM THIS HELL HOLE!
3 nachten verbleven in oktober 2023
Reactie van Joey op 6 dec 2023
We are sorry to hear about your experience, Tiffany! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

2/10 – Ontzettend slecht

Aubrey

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I booked this hotel but when I arrived to check in there was nobody at the front desk.
1 nacht verbleven in oktober 2023
Reactie van Ava op 17 okt 2023
Hi, Aubrey! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava

2/10 – Ontzettend slecht

Caitlin

Zakenreiziger, Reisde met huisdieren
Negatief: Netheid, personeel en service en voorzieningen
It was not a safe area. The bed was dirty. The area was dirty. Gross.
6 nachten verbleven in september 2023
Reactie van Ava op 17 okt 2023
Hi, Caitlin! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

2/10 – Ontzettend slecht

Florentino

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the room smelled and the carpet was stained. towels were dirty and bugs were in the shower and on the walls. we wanted to get rest before heading to the city. but the were working on the room next to us. so we just got up and left. it was a below the asking price of what it cost to stay there. and wven it did move the rates down i would never stay there again. i dont see how a big name could tie themselves to a hotel like that
1 nacht verbleven in september 2023
Reactie van Ava op 17 okt 2023
Hi, Florentino! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

8/10 – Goed

Cristian a

Positief: Netheid, personeel en service
Good time
1 nacht verbleven in augustus 2023
Reactie van Noah op 12 sep 2023
Thank you for rating us with such awesome words, Cristian! We will strive to keep up with your expectations always. Regards, Noah

6/10 – Redelijk

Azmera

Reisde met familie
Negatief: Netheid
This hotel was very quiet and not busy at all, the property was very clean. My dislike was that everything was outdated or needed an upgrade. All though the staff was very friendly and helpful. There was left over trash in the room and the worst was the beds were so rikity and stuff I was sore for two days after. Other then those things I liked it. If I don't have to recover from sleeping on the beds I would stay again
1 nacht verbleven in mei 2023
Reactie van Ava op 7 jun 2023
Hi, Azmera! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

2/10 – Ontzettend slecht

Terry

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First of all the rooms didn't look like it did on the app. The app shows that it looks really nice but it didn't. That place needs alot of work to it. We had roaches, floor was all stained. The bathroom window had a stick as a lock. The pillows were flat. The tv had no remote or didn't sound loud. We had to ask for one and it wasn't programmed to the tv. It took 15 minutes for the attendant to help us. I was going to find another place but they were all booked. I wouldn't stay here again. Place really needs a makeover.
2 nachten verbleven in mei 2023
Reactie van Ava op 31 mei 2023
Hi, Terry! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa

2/10 – Ontzettend slecht

Shelby

1 nacht verbleven in mei 2023
Reactie van Ammy op 24 mei 2023
Hi, Shelby! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 – Ontzettend slecht

joe

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay sway location sucks.
They did not have my reservation.
1 nacht verbleven in maart 2023

4/10 – Matig

Marcela

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never again!!! But then again, you get what you pay for.
1 nacht verbleven in februari 2023
Reactie van Ava op 2 mrt 2023
Hi, Marcela! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

2/10 – Ontzettend slecht

David

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2023

2/10 – Ontzettend slecht

Marco Antonio

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
F
This hotel (or whatever it is) is located next to a train station and the noise is 24/7, it is located in a lonely/dark place and eveything in there seems to be taken out of a horror movie... PLEASE BE MY GUEST AND SEE FOR YOURSELF :)
2 nachten verbleven in december 2022
Reactie van Ammy op 27 dec 2022
Hi, Antonio! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

2/10 – Ontzettend slecht

Calvin

Reisde met familie
They said they didn’t have the room I booked and said I wouldn’t be charged. The next day a no show charge was accessed. Trying to get a refund now. Will never book with them again
2 nachten verbleven in december 2022
Reactie van Ava op 22 dec 2022
Sincere Apologies, Calvin! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava

2/10 – Ontzettend slecht

ANDRES

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2022

2/10 – Ontzettend slecht

Shawn

1 nacht verbleven in oktober 2022
Reactie van k op 20 okt 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Kate

2/10 – Ontzettend slecht

Ana

1 nacht verbleven in oktober 2022
Reactie van k op 20 okt 2022
Hi, Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Kate

2/10 – Ontzettend slecht

Zeke

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room smells like ceg smoke, bugs in the room no towels in the restroom
2 nachten verbleven in september 2022
Reactie van Greta op 19 sep 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

2/10 – Ontzettend slecht

Misty

Negatief: Staat van de accommodatie en faciliteiten
We had to arrive after midnight I called the hotel direct and told them and they were still closed up when we did arrive. Had to find other accommodations Thank God LaWuinta was still taking guest
1 nacht verbleven in augustus 2022
Reactie van k op 20 okt 2022
Hi, We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Kate

2/10 – Ontzettend slecht

Joshua

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was litteraly the most gross hotel I've ever stayed at. The "no smoking room" I got smelt like an ashtray. The floor was wet, and the sheets were covered in cigarette burns dirt. There was also a train that went by every 30 minutes or so blowing it's horn. To top it all off there was no hot water. You're better off just sleeping in your car.
1 nacht verbleven in augustus 2022
Reactie van jane op 23 aug 2022
Hi, Joshua! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

6/10 – Redelijk

Willie

Reisde met familie
Not good but not bad
It's an ok place to stay if you don't mind a few roaches crawling around or sketchy people hanging around outside all hours of the night
7 nachten verbleven in juli 2022
Reactie van Ammy op 27 jul 2022
Apologies for the problems you had faced, Willie! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

6/10 – Redelijk

Willie

Reisde met familie
Bring your own TP!!!
Well after a long day of packing and moving I made a reservation for my mother and I. When we arrived at the location at 9 pm we had to wait almost 30 minutes for the staff to clean the room and make up the beds. Once in the room I noticed there was no toilet paper so I went to the office and used the phone they have on the outside of the office to call after hours and no one answered so I left a message informing them of the lack of toilet paper and we never did get any brought to us and had to go to the nearest store and purchase some.
1 nacht verbleven in juli 2022
Reactie van Ammy op 21 jul 2022
Hi, Willie! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 – Ontzettend slecht

Elizabeth

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022
Reactie van Ammy op 24 jul 2022
Hi, Elizabeth! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 – Ontzettend slecht

Jessica

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was not what we expected by the pictures on website
1 nacht verbleven in juni 2022
Reactie van Simon op 10 jul 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 – Ontzettend slecht

Jason

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2022

2/10 – Ontzettend slecht

Mike

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst hotel ever
Manager seemed to be a practicing or recovering drug and or alcohol user. TV didn’t work, bathroom door was rotted at the bottom and wouldn’t close, soap in the shower was used, ( no new soap) when I asked about the TV, The manager said, “I don’t know what to tell you. Not my problem.” He did however tell me that he wasn’t going to argue with me about it when I ask for another room, and that I was welcome to stay somewhere else. (With no refund of course) Hotels.com needs to check out the hotels they book more carefully.
1 nacht verbleven in mei 2022
Reactie van Simon op 23 jun 2022
Hi, Mike! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

10/10 – Uitstekend

David

2 nachten verbleven in mei 2022
Reactie van Jane op 16 mei 2022
Hi, David! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

2/10 – Ontzettend slecht

Erika

1 nacht verbleven in april 2022
Reactie van Cheshta op 28 apr 2022
Hi, Erika! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

8/10 – Goed

Nancy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It's an older hotel, but the guy running it was very nice and accommodating and checked me in a little early. My bed was very comfortable. Only problem was all the trains going by in the middle of the night!!
3 nachten verbleven in april 2022
Reactie van Joey op 2 mei 2022
Thank you so much for the positive rating, Nancy! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Joey

6/10 – Redelijk

Juan

Positief: Personeel en service
1 nacht verbleven in februari 2022
Reactie van Jane op 6 mrt 2022
Hi, Juan! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

8/10 – Goed

Jacob

Zakenreiziger, Reisde met familie
Positief: Personeel en service, comfort kamer
Super cheap but decent room!
Small room but for the price very happy.
1 nacht verbleven in januari 2022
Reactie van Jane op 7 feb 2022
Thank you for rating us with such awesome words, Jacob! We will strive to keep up with your expectations every time. Regards, Jane!

2/10 – Ontzettend slecht

Lance

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very dirty and run down bugs in light fixtures and bed bugs. opened door and smelled very moldy and unclean . i will sleep in my car before i stay there again .
1 nacht verbleven in oktober 2021
Reactie van Cheshta op 29 okt 2021
Hi, Lance! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 – Goed

Luke

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
OYO Luling
Ok place to stay. Comfortable and was available as i was in town for the night. Only concern was the internet or lack there of. Also no signage showing this as an OYO n Hotel.
1 nacht verbleven in oktober 2021
Reactie van Cheshta op 22 okt 2021
Hi, Luke! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

2/10 – Ontzettend slecht

Solana

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
3 nachten verbleven in oktober 2021

8/10 – Goed

Emilia

Reisde met familie
Positief: Netheid, comfort kamer
It was o.k.
The bed was comfortable, it had a memory foam mattress. It could use new carpet and towels though, the towels had stains that couldn't be removed. The lady at the front desk was not in a good mood, not very nice.
1 nacht verbleven in oktober 2021
Reactie van Cheshta op 8 okt 2021
Hi, Emilia! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice people will stay again
1 nacht verbleven in augustus 2021
Reactie van Cheshta op 24 aug 2021
Hi, Brandon! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
No water pressure in the shower
2 nachten verbleven in juli 2021
Reactie van Mark op 24 jul 2021
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Mark

2/10 – Ontzettend slecht

Jacqueline

1 nacht verbleven in juli 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For starters, this property doesn't even have any OYO signage. This place is named the Luling Inn and it was horrible. I booked my (non-smoking) room in advance and once I got there, the only room they had available (according to the highly questionable attendant) was a smoking one. They complained about being over booked and not having any rooms available which was little comfort to me when all I wanted to do was check into my (already purchased) room and get some rest. Nevertheless that didn't happen. I ended up driving half the night to get back home. Then when calling Expedia to get some sort of resolution... after someone telling me they had to transfer me to another department that handles those kind of things. I waited on hold for 56 mins and 38 seconds only to be hung up on the moment someone finally answered the line. I was disappointed with the Luling Inn but even more disappointed with Expedia. Expedia really dropped the ball on this one BIGTIME!
1 nacht verbleven in juli 2021
Reactie van Noah op 21 jul 2021
Something like this should not have happened. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Noah

2/10 – Ontzettend slecht

Ricardo

We didn’t stay there wasn’t any rooms available
1 nacht verbleven in juli 2021
Reactie van Karen op 6 jul 2021
Hi, Ricardo. We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Karen

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid
Its a bed and shower. No more no less. Its not the ritz. But its cheap and gets the job done. Walking distance to restaurants. Kinda weird the front desk. Area. It was clean just out dated.
3 nachten verbleven in juni 2021
Reactie van Jon op 3 jul 2021
Hi, that is what we love to hear from our valued guests. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Jon

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in juni 2021
Reactie van Leo op 3 jul 2021
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Alex

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen
Front desk said they didn’t have my reservation or any rooms until I complained about driving 3 hours and having no place to sleep then she confessed her TVs just weren’t working and other rooms had plumbing problems
1 nacht verbleven in juni 2021
Reactie van Leo op 16 jun 2021
Hi, we never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Alex

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service
I booked and paid for a room through Expedia. I later called the property to clarify the check-in time and was told that they were overbooked and didn’t have a room for me. When I explained that I had already paid for the room she replied “Well get your money back from whoever you gave it to” I don’t exactly know where the fault lay. But I’ve been using Expedia for years and Ive never had a negative situation. I’ve never stayed at an OYO but I will certainly avoid OYOs from now on.
1 nacht verbleven in mei 2021
Reactie van Bella op 6 jun 2021
Hi, We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Bella!

2/10 – Ontzettend slecht

Geverifieerde reiziger

2 nachten verbleven in mei 2021
Reactie van Leo op 12 jun 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

2/10 – Ontzettend slecht

Geverifieerde reiziger

3 nachten verbleven in mei 2021
Reactie van Jeremy op 12 jun 2021
Hi, thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Jeremy

2/10 – Ontzettend slecht

Cristobal

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will not hold up your reservation
Did not hold up the reservation we had sleep in the car. Terrible
1 nacht verbleven in mei 2021
Reactie van Leo op 31 mei 2021
Hi, Cristobal! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Alex