Bar (ter plaatse)

Beoordelingen van Protea Hotel by Marriott Lusaka

3 out of 5
Protea Hotel by Marriott Lusaka
Arcades Shopping and, Entertainment Complex, Lusaka

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 61 van 159 beoordelingen" "
Gastenscore: 8 - Goed. 68 van 159 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 159 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 159 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 159 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

9,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
prima hotel; ligt niet in het centrum of nabij centrum. Kwaliteit service is goed. Hotelkamer is netjes en schoon.

10/10 – Uitstekend

Magdalene

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service. Very attentive and responsive. The dining needs more options.
6 nachten verbleven in december 2023

6/10 – Redelijk

Afra, Harare

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed my stay
5 nachten verbleven in november 2023
Reactie van Marisa Sammut op 4 dec 2023
Dear Afra,Thank you for staying at Protea Hotel by Marriott Lusaka and for sharing a review. We appreciate the positive feedback. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Sincerely, Marisa SammutGeneral Manager

10/10 – Uitstekend

GEETABEN

2 nachten verbleven in september 2023
Reactie van Marisa Sammut op 4 dec 2023
Dear GeetabenThank you for staying at Protea Hotel by Marriott Lusaka and for sharing a review. We appreciate the positive feedback. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Sincerely, Marisa SammutGeneral Manager

8/10 – Goed

Mwakandipei

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and excellent staff service. Breakfast was good. The hotel is in a good location.
4 nachten verbleven in september 2023

10/10 – Uitstekend

NAOTAKE

3 nachten verbleven in juli 2023

10/10 – Uitstekend

Chewe

10/10 – Uitstekend

Ruan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
everything was pleasant
5 nachten verbleven in oktober 2022

10/10 – Uitstekend

Minha Shabnam

2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Danielle

2 nachten verbleven in juli 2022

8/10 – Goed

Molly

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
13 nachten verbleven in juni 2022

10/10 – Uitstekend

Chewe

2 nachten verbleven in juni 2022

8/10 – Goed

NAOTAKE

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
1) The quality of breakfast was excellent. 2) Room is quiet, the shower, air conditioner is OK 3) the surrounding hotel is OK for the noon, but we shall attention the night. 4) My room window did not work the lock.
4 nachten verbleven in mei 2022

10/10 – Uitstekend

Perttu M

1 nacht verbleven in mei 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2022

10/10 – Uitstekend

Bryan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The service was excellent. The cold water was off when I woke up because of a problem they were fixing. They fixed it and made sure everything was okay.
1 nacht verbleven in december 2021

4/10 – Matig

Yvonne

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great staff. Poor rooms
Every member of staff I met was friendly, helpful and efficient. A real credit to the hotel. Sadly I will not stay here again owing to the room. There were mosquitoes in the room meaning I had an incredibly uncomfortable night with little sleep. Presumably they knew about the problem and that’s what the can of doom next to the bed was for! The aircon was barely detectable and of the supposed range of channels on my one kids program and the news were working properly. You do not expect to encounter these kinds of problems in a Marriott hotel and at the price charged
1 nacht verbleven in december 2021

10/10 – Uitstekend

PH

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We always look forward to stay at Protea whenever we are in Lusaka. Excellent staff friendly to the kids and clean linen always
1 nacht verbleven in november 2021

8/10 – Goed

William

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021

8/10 – Goed

Jaxon

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good clean and friendly
1 nacht verbleven in augustus 2021

10/10 – Uitstekend

Astrid

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Quiet hotel, good breakfast with very good service-minded staff, the room was fine and was kept clean, good quality towels and bed linen. Meetings with colleague in the lobby at several of the floors with the possibility of having coffee/tea brought from the restaurant. The Protea Hotel next door had a great top-roof restaurant.
8 nachten verbleven in juni 2021
Reactie van H op 17 jul 2021
Dear Ms. Astrid, Thank you for your positive review. Kind Regards, Reservations.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super friendly staff. Everything went well.
4 nachten verbleven in mei 2021
Reactie van H op 17 jul 2021
Dear Sir/Madam, Thank you for your positive review. Kind regards, Reservations.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful and well priced. Excellent location near good shopping and restaurants
1 nacht verbleven in mei 2021
Reactie van RH op 17 mei 2021
Dear Anonymous hank you for choosing to stay at the Protea Hotel by Marriott Lusaka Tower and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place . Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. RH

10/10 – Uitstekend

simo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location and quality hotel
Good location next to eastpark mall. Hotel has nice rooftop bar where you can relax. Good breakfast and coffee was also quality coffee in breakfast
1 nacht verbleven in maart 2021
Reactie van RH op 17 mei 2021
Dear Simo, hank you for choosing to stay at the Protea Hotel by Marriott Lusaka Tower and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place . Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. RH

10/10 – Uitstekend

Seun

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2020

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in mei 2020
Reactie van RH op 1 jun 2020
Dear Anonymous, Thank you for staying at Protea Hotel by Marriott Lusaka and taking the time to share your experience with us. Thank you for the positive feedback. It was our pleasure to accommodate you and we look forward to welcoming you back again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were modern and spacious, Wi-Fi was good throughout the day and the breakfast buffet was excellent with ample variety. All staff I encountered were very attentive, polite, kind and went out of their way to ensure guests had an excellent experience. The hotel is currently undergoing renovations with construction happening during day time hours. This did not adversely affect the week I spent at the hotel. Once the renovations are complete, I anticipate the hotel will be even better.
6 nachten verbleven in februari 2020
Reactie van RH op 3 mrt 2020
Dear Anonymous We are delighted to have been your chosen hotel during your recent stay in Lusaka. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to GUESTS like you. Thank you for staying at the Protea Hotel by Marriott Lusaka and we hope you choose to create more memories with us whenever your travels bring you back to Lusaka.

8/10 – Goed

Benediction

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in november 2019

8/10 – Goed

GUY

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our second stay. The staff is superb. Friendly. Personal attention. Showered us with romantic rose petals, candy, and wine for our wedding! Wonderful service at the breakfast buffet. Very clean rooms with plenty of parking water! Only complaints: room service is a little slow and the Internet isn’t very good.
1 nacht verbleven in september 2019
Reactie van RH op 10 sep 2019
We are delighted to have been your chosen hotel during your recent stay in Lusaka. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Dear Anonymous, Thank you for staying at the Protea Hotel by Marriott Lusaka and we hope you choose to create more memories with us whenever your travels bring you back to Lusaka.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff and helpful. Service was excellent and staff will do extra just to help Very comfortable king size bed. For 3* it felt like 4*
6 nachten verbleven in september 2019
Reactie van R.H op 10 sep 2019
Dear Anonymous, We are delighted to have been your chosen hotel during your recent stay in Lusaka. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Protea Hotel by Marriott Lusaka and we hope you choose to create more memories with us whenever your travels bring you back to Lusaka. Kind regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was extremely friendly and helpful. The breakfast that was included with the room was delicious and they had a variety of options. The hotel is walking distance from East Park Mall where you can find grocery stores and restaurants & bars. There is even an airport shuttle available at the hotel, and another reasonably priced airport shuttle at East Park Mall.
1 nacht verbleven in juli 2019
Reactie van RH op 19 jul 2019
Dear Anonymous, On behalf of the entire hotel TEAM, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Protea Hotel by Marriott Lusaka. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued GUESTS. Please note your feedback has been shared with the hotel TEAM as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel by Marriott Lusaka and we hope you choose to create more memories here whenever your travels bring you back to Lusaka. Kind regards

8/10 – Goed

Yvonne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel. Great staff
Kind and friendly staff. Room immaculately clean and convenient location. When you look closely some things look a little tired and for a generic hotel I think it’s a little overpriced. I didn’t like the fact that for the in-room tea and coffee making facilities there was a plastic straw instead of a spoon! Overall nice enough hotel with great staff so for the right price I would definitely use again
2 nachten verbleven in juni 2019
Reactie van RH op 9 jul 2019
Dear Yvonne ,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Protea Hotel by Marriott Lusaka. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued GUESTS. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel by Marriot Lusaka and we hope you choose to create more memories here whenever your travels bring you back to Lusaka.

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in juni 2019
Reactie van RH op 9 jul 2019
Dear Orbitz Thank you for choosing the Protea Hotel Lusaka for your recent travels to Lusaka. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have spent 1 week on Feb and 3 nights this time in this hotel, I feel very comfortable in my stay all the time. Specially, housekeepers are very friendly, polite and very kind, they made me intend to stay this hotel every time. Thanks for provided very nice hospitality.
3 nachten verbleven in mei 2019
Reactie van RH op 9 jul 2019
Dear Anonymous, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Protea Hotel by Marriott Lusaka. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued GUESTS. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel by Marriott Lusaka and we hope you choose to create more memories here whenever your travels bring you back to Lusaka.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Very kind and helpful staff, congratulations to all the team. The property is a bit old and need renovations on some parts of the building.
2 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in maart 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2018

6/10 – Redelijk

Geverifieerde reiziger

4 nachten verbleven in januari 2019

8/10 – Goed

Dieter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel ok, but
Nice Hotel But to expensive for the stay.
1 nacht verbleven in november 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
출장 중 숙박으로 적합합니다
2 nachten verbleven in november 2018

8/10 – Goed

Manickaraj

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2018

8/10 – Goed

Manickaraj

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2018

2/10 – Ontzettend slecht

aspi, Nairobi, Kenya

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
upkeep of hotel is poor. Used to be a good hotel but gone downhill fast. Breakfast is poor. Room is not clean.
2 nachten verbleven in oktober 2018

8/10 – Goed

Viola

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay
The staff are very friendly and helpful. The breakfast is lovely. The only down side is that internet is erratic.
3 nachten verbleven in september 2018

2/10 – Ontzettend slecht

JC

Negatief: Personeel en service, comfort kamer
Dont waste your time!
The Hotel, is so old. Its impossible to use the aircon as its idles at 300db so ypu have to chose between aircon or sleep and mosquito's. There is no water pressure, on my last trip when there was no water coming from the shower in my room I was advised to wash myself in the basin. And no internet, connection gets interrupted at least every minute so impossible to work. Staff was not willing to solve the internet. After 2 stays I will now only stay away from there.
2 nachten verbleven in september 2018

8/10 – Goed

john, uk

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok
The hotel was clean and pleasant in a busy area and reasonably good
1 nacht verbleven in augustus 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very pleasant staff and excellent breakfast. Near Sunday market
1 nacht verbleven in juli 2018