Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 357 van 1004 beoordelingen" "
10 - Uitstekend
357
Gastenscore: 8 - Goed. 339 van 1004 beoordelingen" "
8 - Goed
339
Gastenscore: 6 - Redelijk. 149 van 1004 beoordelingen" "
6 - Redelijk
149
Gastenscore: 4 - Matig. 79 van 1004 beoordelingen" "
4 - Matig
79
Gastenscore: 2 - Ontzettend slecht. 80 van 1004 beoordelingen" "
2 - Ontzettend slecht
80
8,0/10
Netheid
8,2/10
Personeel en service
7,6/10
Voorzieningen
7,6/10
Staat van de accommodatie en faciliteiten
7,4/10
Milieuvriendelijkheid
Beoordelingen
6/10 – Redelijk
Anja
Reisde met familie
21 apr 2024
Positief: Netheid
Slecht te vinden, beetje een achterbuurt gevoel, nogal wat zwervers, reed veel politie ‘s nachts veel sirenes. Ontbijt was nogal mager, werd slecht bijgevuld waardoor veel niet beschikbaar was
Anja
1 nacht verbleven in april 2024
Reactie van Reception Team op 21 apr 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
10/10 – Uitstekend
Hadine
Reisde met familie
1 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hôtel idéal pour un arrêt court. Prix qualité TOP ! Même le petit déjeuner, simple efficace et bon. Café nesspreso, thé, eau Bru dans la chambre etc.
Un grand merci à Thomas qui a 2h du matin est parti nous chercher (et rapidement) un lit bébé avec tout ce qu’il fallait. Je reviendrais.
Hadine
1 nacht verbleven in december 2023
Reactie van Reception op 7 jan 2024
Dear Hadine, Thank you for having taken the time to share this lovely review following your recent stay with us. I’m delighted you enjoyed your experience with us and would like to come back. I am pleased to know that our team looked after you so well during your stay And I am glad to hear you enjoyed the breakfast. We look forward to welcoming you back and providing you with another fantastic experience. Kind Regards,
6/10 – Redelijk
Jeffrey
26 nov 2023
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Goed genoeg
Jeffrey
2 nachten verbleven in november 2023
Reactie van Alexandra op 4 dec 2023
Dear Jeffrey, We sincerely appreciate you taking the time to share with us your experience at Thistle Express Luton. On behalf of our entire team, thank you for allowing us to serve you.Kind regards, Alexandra Reception Manager
8/10 – Goed
Elzbieta
9 sep 2023
Elzbieta
3 nachten verbleven in september 2023
Reactie van Mathieu op 2 okt 2023
Dear Elzbieta,Thank you for providing us with rating. I am glade to see that you enjoyed your stay and hope to welcome you back soon.
10/10 – Uitstekend
Suzanne
Reisde met partner
12 aug 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima plek voor een overnachting. Fijne kamer, goed bed. Fijne badkamer, met bad. Prima ontbijt. Parkeren voor de deur.
Hele goede kwaliteit-prijs verhouding.
Suzanne
1 nacht verbleven in augustus 2023
Reactie van Reception op 12 aug 2023
Dear Suzanna,Thank you for your amazing review, we are very happy that the hotel and staff met your expectations. We very much appreciate your review and look forward to welcoming you to the hotel again in the future.Kind Regards Reception
8/10 – Goed
Geverifieerde reiziger
Zakenreiziger
18 okt 2021
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Het hotel viel best mee voor de prijs.
In centrul van Luton naast de Mall.
Goed onthaal.
Geverifieerde reiziger
2 nachten verbleven in oktober 2021
Reactie van Mathieu op 8 nov 2021
Dear Guest,
Thank you for your recent stay and for taking the time to share your experience with us.
I am please to see that you enjoyed our central location and hope to welcome you back soon.
10/10 – Uitstekend
G A P
Zakenreiziger
5 jan 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great location for stopover at luton!
G A P
1 nacht verbleven in januari 2020
Reactie van Thistle Express Luton Team op 6 jan 2020
Dear Guest,
Thank you for your kind review and feedback. We are glad you enjoyed your stay with us. We hope to see you again soon.
Kind Regards,
8/10 – Goed
Geverifieerde reiziger
27 okt 2019
Positief: Netheid, voorzieningen
Geverifieerde reiziger
3 nachten verbleven in oktober 2019
Reactie van Thistle Express Luton Team op 27 okt 2019
Hello Anonymous,
Thanks for the review.. We appreciate your feedback. We hope to see you again soon.
Kind Regards,
8/10 – Goed
Geverifieerde reiziger
Reisde met familie
23 sep 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Luton zelf voelt niet fijn ! Alleen maar byitenlanders en crimineel, snachts onveilig gevoel
Hoo wel dat er voor het fijne hotel en personeel dat er mensen blijven komen , maar daar Zal vanuit gemeente meer gedaan moeten worden
Geverifieerde reiziger
2 nachten verbleven in september 2019
Reactie van Valentina op 24 sep 2019
Dear Guest,
Thank you for your review and we are pleased that you had a comfortable and enjoyable stay with us. Your feedback is motivational and drives the team to ensure we continue delivering upon our promises of creating a great hotel.
It would be great to have the opportunity of welcoming you back.
Best Regards,
Valentina Fratiloiu
10/10 – Uitstekend
Tony
Reisde met familie
22 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is excellent but we never feel safe in Luton lots of beggars and drunks and gangs of youths
Tony
2 nachten verbleven in mei 2024
Reactie van Reception Team op 22 mei 2024
Dear Tony,Thank you for taking the time to post a review. We appreciate your feedback! As you can hopefully understand, the surrounding area is out of our control, and although we wish we could change that, unfortunately there isn't much we can do at this time, that’s why we focus on delivering the best service we can and constantly invest in developing our product. Kind regards,
10/10 – Uitstekend
Meenakshi
Reisde met familie
22 mei 2024
Positief: Staat van de accommodatie en faciliteiten
Hotel is nice break fast is excellent however area around the hotel especially at night is not safe what I feel
Meenakshi
1 nacht verbleven in mei 2024
Reactie van Reception Team op 22 mei 2024
Dear Meenakshi,Thank you for reviewing your recent stay here with us. It's fantastic to hear that you enjoyed your stay and your breakfast. As you can hopefully understand, the surrounding area is out of our control, and although we wish we could change that, unfortunately there isn't much we can do at this time, that’s why we focus on delivering the best service we can and constantly invest in developing our product. Regards,
10/10 – Uitstekend
Simon
20 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Simon
5 nachten verbleven in mei 2024
Reactie van Khawar op 21 mei 2024
Dear Simon,Thank you for taking the time to share your perfect rating! We're thrilled to know that your experience at Thistle Express Luton was exceptional. Should you plan another visit to Luton, we look forward to welcoming you back for another memorable stay.Kind regards,Khawar.Reception ManagerThistle Express Luton
8/10 – Goed
Paolo
Reisde met familie
19 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bon petit déjeuner, belles chambres, personnel très agréable. Il faudrait sensibiliser les hôtes que quand on arrive à la chambre pendant la nuit il faudra éviter de parler forte dans les couloirs et de claquer les portes.
Paolo
1 nacht verbleven in mei 2024
Reactie van Khawar op 19 mei 2024
Dear Paolo,Thank you for your review and for your kind words about our breakfast, rooms, and staff.We understand the importance of a peaceful environment for our guests. Please know that our reception team is always available to address any noise disturbances. We also conduct regular floor walks, particularly during the quieter, late hours, to ensure a calm atmosphere. If you ever experience any issues, don't hesitate to inform reception, and we will take immediate action to remind guests to keep noise levels down.We appreciate your feedback and hope to welcome you back to Thistle Express Hotel soon.Kind regards, Khawar. Reception Manager Thistle Express Luton.
10/10 – Uitstekend
Salar
15 mei 2024
Friendly staff
Salar
1 nacht verbleven in mei 2024
Reactie van Reception Manager op 15 mei 2024
Dear Salar, Thank you for having taken the time to share this lovely review following your recent stay with us. I am glad to hear you had an enjoyable stay. I am glad our team proved to be helpful and friendly. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah
10/10 – Uitstekend
Bernadette
13 mei 2024
Positief: Voorzieningen
Very nice hotel. Clean, convenient to all amenities. Staff friendly, comfortable bed.food was great. Will stay there again. Only make ure you have booked your taxi before you leave the airport. Taxis prices outrages. Get the bus back to the airport or get the A bus outside the ibis hotel outside the airport to the main town bus station and walk through the shopping Mall Thistle express is a little way along on your right.
Bernadette
1 nacht verbleven in mei 2024
Reactie van Reception Team op 14 mei 2024
Dear Bernadette,Thank you for taking the time to share your feedback. We are so pleased to hear that you had an enjoyable stay at our hotel. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,
8/10 – Goed
Harriet Edinam
Reisde met een groep, Zakenreiziger
8 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was ok
Harriet Edinam
1 nacht verbleven in mei 2024
Reactie van Reception Team op 8 mei 2024
Dear Harriet,Thank you for taking the time to share your feedback. We are so pleased to hear that you had an enjoyable stay at our hotel. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,
10/10 – Uitstekend
Emily
3 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Some mud on the carpet in the room but otherwise clean
Emily
1 nacht verbleven in mei 2024
Reactie van Reception Team op 4 mei 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
8/10 – Goed
Lisa
Reisde met partner
1 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cheap stop off before the airport. Bit noisy at night. Cattle market for breakfast but ok
Lisa
1 nacht verbleven in april 2024
Reactie van Reception Team op 1 mei 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
8/10 – Goed
Sabrina
29 apr 2024
Sabrina
1 nacht verbleven in april 2024
Reactie van Khawar op 19 mei 2024
Dear Sabrina,Thank you for taking the time to share your experience with us and for awarding us a 4 out of 5 rating. We truly appreciate your feedback and are delighted to hear that you had a positive stay at Thistle Express Luton Hotel.If there are any specific areas where you feel we could improve to make your next stay even better, we would love to hear your thoughts. Our goal is always to provide an exceptional experience for all our guests, and your insights are invaluable in helping us achieve that.We look forward to welcoming you back to our hotel in the near future.Kind regards,Khawar.Reception Manager Thistle Express Luton.
8/10 – Goed
Katherine
25 apr 2024
Katherine
1 nacht verbleven in april 2024
Reactie van Giovanni reception Manager op 27 apr 2024
Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton.
2/10 – Ontzettend slecht
Rutendo
25 apr 2024
Rutendo
1 nacht verbleven in april 2024
Reactie van Reception Manager op 15 mei 2024
Dear rutendo, Thank you so much for your review. I am sorry to hear you had a disappointing stay.We would love to welcome you back and fully meet your expectations on this occasion.Kind Regards, leah
10/10 – Uitstekend
Angela
Reisde met partner
24 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very cosy room. Everything I needed. Bright. Comfortable bed.
Nice breakfast. Good coffee.
The staff were lovely and very helpful.
Angela
2 nachten verbleven in april 2024
Reactie van Reception Team op 24 apr 2024
Dear Angela , we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.
8/10 – Goed
Sam
24 apr 2024
Sam
1 nacht verbleven in april 2024
Reactie van Reception Team op 14 mei 2024
Dear Sam,Thank you for taking the time to share your feedback. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,
6/10 – Redelijk
Josh
24 apr 2024
Negatief: Personeel en service
Josh
1 nacht verbleven in april 2024
Reactie van Reception Team op 25 apr 2024
Dear Josh,Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton. Kind regards,
10/10 – Uitstekend
David
23 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was simple but comfortable and clean. The free breakfast was better than I expected and the staff were always helpful.
David
6 nachten verbleven in april 2024
Reactie van Sabia op 24 apr 2024
Dear David, We're thrilled to hear you enjoyed your stay with us! Providing a comfortable and clean environment, along with a satisfying breakfast, is our priority. Our team works hard to ensure every guest has a pleasant experience, and your kind words mean a lot to us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Warm Regards, Sabia Senior Reception Manager
10/10 – Uitstekend
Sabtain
Reisde met een groep, Zakenreiziger
20 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
i had to wait for parking because people who use the shopping center use this car par too.
Sabtain
3 nachten verbleven in april 2024
Reactie van Reception Team op 21 apr 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
8/10 – Goed
RAHMANPUR
Reisde met partner
20 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice and clean ,near to luton airport, easy tansportion to airport, near shoping center
RAHMANPUR
1 nacht verbleven in april 2024
Reactie van Reception Manager op 21 apr 2024
Dear Rahanpur, Thank you for your review and for choosing our hotel. I am glad to hear you had an enjoyable stay. I am happy to hear you found our hotel’s superb location so convenient. We hope to see you again soon.Kind Regards, Leah
6/10 – Redelijk
Aileen
Reisde met een groep
16 apr 2024
Positief: Netheid, personeel en service
Hotel and staff were great but found the area around a bit intimidating
Aileen
1 nacht verbleven in april 2024
Reactie van Giovanni reception Manager op 16 apr 2024
Dear Aileen,Thank you for your review, I am apologies you have found the area not safe. Kind Regard
10/10 – Uitstekend
georgios
Zakenreiziger
14 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and convenient. Value for money
georgios
2 nachten verbleven in april 2024
Reactie van Reception Manager op 15 apr 2024
Dear Georgios, Thank you so much for your review. I am delighted to hear you had a good stay with us. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah
8/10 – Goed
David, BALDOCK
Zakenreiziger
11 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good.
David
1 nacht verbleven in april 2024
Reactie van Giovanni Reception Manager op 12 apr 2024
Dear David, we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.
8/10 – Goed
Marian
11 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close proximity to railway station and airport.
Marian
2 nachten verbleven in april 2024
Reactie van Reception team op 12 apr 2024
Hello Marian We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
8/10 – Goed
Julie
Reisde met familie
11 apr 2024
Hard to find but overall ok stay would use again
Julie
1 nacht verbleven in april 2024
Reactie van Reception team op 12 apr 2024
Hello Julie ! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
10/10 – Uitstekend
Anna
11 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I like short distance to shopping centre, reasonable prices
Anna
1 nacht verbleven in april 2024
Reactie van Reception team op 12 apr 2024
Thank you for your kind words, Anna. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
8/10 – Goed
Jon
9 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nicely remodeled inside. Cool reception and breakfast area with 24 hour tea and coffee. Very friendly reception staff. Excellent food at breakfast.
I recommend a Bolt, Uber or Taxi unless you know the way. Especially with luggage. Public transport option is awful. Infrequent bus to Rail junction bus terminal. Winding walk around a poorly lit series of underpasses and entrance is through the TK Maxx mall. Driving or taxi entrance up a ramp and very convenient by comparison. Desk appreciated as well as an extra hour for late check out. Thank you.
Jon
1 nacht verbleven in april 2024
Reactie van Reception team op 12 apr 2024
Dear John, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Thistle Express Luton. We sincerely thank you for taking the time to share your thoughts with us.
8/10 – Goed
Manuel
9 apr 2024
Positief: Personeel en service
Manuel
5 nachten verbleven in april 2024
Reactie van Reception team op 12 apr 2024
Hello Manuel! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
10/10 – Uitstekend
Nao
Reisde met familie en kleine kinderen
9 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed staying there. We could have meal and free coffee and tea in the dining space. There was a microwave and it was useful. We checked out the hotel at 4:30 am but got breakfast bags . All the staff were very nice.
Nao
1 nacht verbleven in april 2024
Reactie van Reception team op 12 apr 2024
Dear Nao, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Thistle Express Luton. We sincerely thank you for taking the time to share your thoughts with us.
8/10 – Goed
Rimsa
Reisde met een groep
9 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service, clean room, access to microwaves and drinks. But confusing to reach if arriving later in the evening.
Rimsa
1 nacht verbleven in maart 2024
Reactie van Reception team op 12 apr 2024
Hello Rimsa! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you.We are very sorry if the indication was not that great from the map.Have a wonderful day!
8/10 – Goed
Anastasia
Reisde met een groep
7 apr 2024
Positief: Netheid, personeel en service en voorzieningen
Die Unterkunft hatte alles was man braucht. Das Frühstück war für den britischen Standard besser als in anderen Hotels. Leider war das Hotel schlecht isoliert, sowohl die Lautstärke von draußen als auch von den Nachbarn hat man gehört.
Anastasia
2 nachten verbleven in april 2024
Reactie van Reception Manager op 7 apr 2024
Dear Anastasia, Thank you for having taken the time to share this lovely review following your recent stay with us. I am delighted to hear you had a good stay with us. I am glad to hear you enjoyed the breakfast. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah
10/10 – Uitstekend
Myriam
2 apr 2024
Positief: Netheid
Myriam
1 nacht verbleven in april 2024
Reactie van Reception Team op 3 apr 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
10/10 – Uitstekend
Rheana
Reisde met partner
1 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel. Well kept, modern and clean. The staff were friendly- asked for extra pillows and this was not an issue. Free hot drinks and cold drinks are a nice addition. The breakfast was tasty and everything was plentiful. It did get noisy during the night due to other guests but otherwise an excellent stay and i highly recommend
Rheana
1 nacht verbleven in maart 2024
Reactie van Alexandra op 1 apr 2024
Dear Rheana, Please let me thank you for such an amazing review. We are more than happy to hear that our hotel was, as you expected, clean, modern and comfortable. It is such an amazing opportunity to thank you and welcome you back many times from now on. Thank you for rating our staff so nicely and this is what we aim for, having the best customer service in Luton.We hope that you choose to stay with us again. Thank you for choosing the Thistle Express Luton.Kind regards, Alexandra Reception Manager
2/10 – Ontzettend slecht
Adriana
31 mrt 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Adriana
6 nachten verbleven in maart 2024
Reactie van Alexandra op 1 apr 2024
Dear Adriana, Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton. Kin regards, Alexandra Reception Manager
10/10 – Uitstekend
Syed
30 mrt 2024
Syed
1 nacht verbleven in maart 2024
Reactie van Khawar op 19 apr 2024
Dear Mr. Syed,Thank you for taking the time to leave us a 5-star review! We truly appreciate your feedback. While we're thrilled to hear about your positive experience, we also value your insights on how we can further improve. If you have any specific feedback or highlights about your stay that you'd like to share, we'd love to hear them! Your input helps us ensure that every guest has a memorable experience at Thistle Express Hotel. We eagerly await the opportunity to welcome you back soon.Kind regards,Khawar.Reception Manager
10/10 – Uitstekend
Daphne
Reisde met familie
29 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Located at a very convenient location, close to Luton Airport and the mall is just right beside the hotel. Free breakfast was provided and it was great. Guests also had free flow coffee, tea and hot chocolate which was a great addition! Would recommend!
Daphne
1 nacht verbleven in maart 2024
Reactie van Reception Manager op 29 mrt 2024
Dear Daphne, Thank you for taking the time to provide feedback regarding your recent stay with us. I am glad to hear you had an enjoyable stay. I am happy to hear you found our hotel’s superb location so convenient. We look forward to welcoming you back and providing you with another fantastic experience. Kind Regards, Leah
10/10 – Uitstekend
steve
Reisde met partner
25 mrt 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The beds and linen towels etc were clean. The buffet was good. The staff friendly enough. There are stains and some wear around the room but for the price I would stay here again.
steve
1 nacht verbleven in maart 2024
Reactie van Alexandra op 29 mrt 2024
Dear Steve, Thank you for reviewing your recent stay here with us. It's fantastic to hear that you enjoyed your stay and your early breakfast. We will take your comments on board regarding steps. We hope that you choose to stay here again soon. Thank you for choosing the Thistle Express Luton. Kind regards, AlexandraReception Manager
8/10 – Goed
Jocelyn
24 mrt 2024
Jocelyn
1 nacht verbleven in maart 2024
Reactie van Sabia op 14 apr 2024
Dear valued guest, Thank you for taking the time to leave a review of your recent stay with us. We greatly value your feedback as it helps us improve our services. We're pleased to hear that you had a positive experience overall during your time with us.If there are any specific areas where you feel we could have improved to earn that fifth star, please do let us know. Your insights are invaluable to us, and we're committed to continually enhancing our guests' experiences.We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay.Warm regards,Sabia Senior Reception Manager
6/10 – Redelijk
Igor
22 mrt 2024
Igor
1 nacht verbleven in maart 2024
Reactie van Reception team op 12 apr 2024
Hello Igor! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
10/10 – Uitstekend
Jennifer Gabriela
Reisde met familie en kleine kinderen
18 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quedamos a gusto, habitación, comida, limpieza muy bien todo, la vista que teníamos era espectacular
Jennifer Gabriela
2 nachten verbleven in maart 2024
Reactie van Sabia op 18 mrt 2024
Nos alegra mucho que hayan disfrutado su estancia con nosotros! Estamos encantados de saber que quedaron satisfechos con la habitación, la comida y la limpieza. Y qué bueno que les haya encantado la espectacular vista que ofrecemos. Esperamos darles la bienvenida de nuevo pronto para otra experiencia inolvidable!Saludos Sabia Gerente Senior de Recepción
10/10 – Uitstekend
samantha
11 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had to move from a different hotel to this one, I was unwhat to expect. I was pleasantly surprised, spotless clean room, bath, decent quality bedding and towels. Comfortable bed. Had a great nights sleep. The staff were very friendly and helpful.
samantha
1 nacht verbleven in maart 2024
Reactie van Reception Manager op 16 mrt 2024
Dear Samantha, Thank you for taking the time to provide feedback regarding your recent stay with us. I am glad to hear you had an enjoyable stay. I am glad our team proved to be helpful and friendly. We hope to see you again soon. Kind Regards, Leah
8/10 – Goed
Jinal
10 mrt 2024
Jinal
1 nacht verbleven in maart 2024
Reactie van Reception Manager op 30 mrt 2024
Dear Jinal, Thank you so much for your review. I am glad you enjoyed your stay. We hope to see you again soon. Kind Reagrds, Leah
8/10 – Goed
Estelle
9 mrt 2024
Estelle
1 nacht verbleven in maart 2024
Reactie van Reception Manager op 30 mrt 2024
Dear Estelle, Thank you so much for your review. I am delighted to hear you had a good stay with us. We hope to welcome you back soon. Kind Regards, Leah