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Beoordelingen van Sofitel Luxembourg Le Grand Ducal

5 out of 5
Sofitel Luxembourg Le Grand Ducal
40 Bd D'avranches, Luxembourg City

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 580 van 764 beoordelingen" "
Gastenscore: 8 - Goed. 139 van 764 beoordelingen" "
Gastenscore: 6 - Redelijk. 28 van 764 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 764 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 764 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,2/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Arvind

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
P3rf3ct
BihMah IT Consultancy is een IT bedrijf
2 nachten verbleven in januari 2021
Reactie van Fernando López Lens General Manager op 1 feb 2021
Dear Guest, Thank you for your feedback. We are glad to see that your stay met your expectations and do hope to have the pleasure of welcoming you again in the near future. Best Regards, Fernando López Lens General Manager

8/10 – Goed

Jan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 klasse
top
2 nachten verbleven in september 2019
Reactie van Fernando Lopez Lens op 6 okt 2019
Dear Jan, Thank you for your review, we are glad to hear you enjoyed your stay with us. We hope to welcome you again in the near future. Best regards, Fernando Lopez Lens General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2019
Reactie van Fernando Lopez Lens op 10 sep 2019
Dear Guest, Thank you for your score following your experience to Sofitel Luxembourg Le Grand Ducal. We hope to have the pleasure of welcoming you back. Best Regards, Fernando Lopez Lens General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2019
Reactie van Fernando Lopez Lens General Manager op 6 mei 2019
Dear Guest, Thank you for your score following your experience at Sofitel Luxembourg Le Grand Ducal and Mu Luxembourg. We hope to have the pleasure of welcoming you again. Best Regards, Fernando Lopez Lens General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super hotel. De ligging en het uitzicht over de stad is fantastisch !!
1 nacht verbleven in april 2019
Reactie van Fernando Lopez Lens General Manager op 24 apr 2019
Dear Guest, Thank you for your excellent feedback following your experience at Sofitel Luxembourg Le Grand Ducal. We are thrilled to know that you enjoyed our unique panoramic views. We hope to welcome you again. Best Regards, Fernando Lopez Lens General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic! Very close to city center a lot of sights are within walking distance.
2 nachten verbleven in januari 2019
Reactie van Fernando Lopez Lens General Manager op 28 jan 2019
Dear guest, Thank you for your excellent review following your experience at Sofitel Luxembourg Le Grand Ducal. We are thrilled to receive such positive review and hope to have the pleasure of welcoming you again. Best regards, Fernando Lopez Lens General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Mooie grote kamer, zeer proper en goed afgewerkt.
1 nacht verbleven in november 2018
Reactie van Fernando Lopez Lens General Manager op 29 nov 2018
Dear Guest, Thank you for taking of your time to give us your feedback. We are delighted to know that your stay met your expectations and will share your review with our ambassadors. We hope to have the pleasure of welcoming you again in a near future. Best Regards, Fernando Lopez Lens General Manager

10/10 – Uitstekend

Chantal, Zeist

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hippe, mooie locatie
Aan de rand van het centrum, in een businesswijk. Super ontbijtbuffet, oog voor detail en trend
2 nachten verbleven in augustus 2018
Reactie van Fernando Lopez Lens General Manager op 16 aug 2018
Dear Chantal, Thank you for taking of your time to write us such a warm recommendation. We are happy to know that our services and facilities met your expectations and we do hope to have the pleasure of welcoming you again for another Magnifique experience. Best Regards, Fernando Lopez Lens General Manager

10/10 – Uitstekend

Arne, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good business hotel
Very good business hotel, good amenities, modern look and feel. Approx 10 mins walking distance from old town
Reactie van Fernando op 24 okt 2015
Thank you very much for your prompt reply and your positive feedback regarding our staff. I am sure they will appreciate. I am looking forward to welcome you again. Kind regards, Fernando Lopez Lens General Manager

10/10 – Uitstekend

H

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super hotel echt een aanrader
Een super hotel ,erg vriendelijk personeel dicht bij het centrum Het enige minpuntje is het parkeertarief
Reactie van Fernando op 21 aug 2015
A big thank you. We hope to see you again. Kind regards,

10/10 – Uitstekend

Marcel Schalken, 's-Hertogenbosch

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer goed hotel
Grote mooie kamer met idem grote en zeer comfortabele bedden. Uitzicht vanuit de bar op de 8e verdieping is heel mooi op het centrum van de hoofdstad Luxemburg gericht. De prijs viel me mee, misschien omdat ik in het weekend had geboekt.
Reactie van Jeff Dauphin op 9 jan 2016
Dear Marcel Schalken, Thank you very much for letting us know about your stay. We are happy to hear about your satisfaction. We look forward welcoming you again. Kind regards,

10/10 – Uitstekend

Guy, Gent

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
PERFECT
Reactie van Fernando op 24 okt 2015
Thank you very much for your positive feedback. I am looking forward to welcome you again. Please do not hesitate to contact me for any further assistance. Kind regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitstekend hotel, duur ontbijt
Perfect hotel op een perfecte lokatie. Het centrum ligt op 5 minuten loopafstand. Ontbijt is geweldig op de 8e verdieping van het hotel, met een prachtig uitzicht op de stad. Het ontbijt en parkeren waren wel wat aan de dure kant, verder geen negatieve dingen te melden.
Reactie van Jeff Dauphin op 9 jan 2016
Dear Guest, Thank you very much for letting us know about your stay. We are happy to hear about your satisfaction. We look forward welcoming you again. Kind regards,

10/10 – Uitstekend

Ann, Gent

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer mooi hotel, zeer goede service. Alleen maar positief
Reactie van Jeff Dauphin op 9 jan 2016
Dear Guest, We appreciate your excellent rating. Hopefully we will have the pleasure to welcome you again. Sincerely,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Jeff Dauphin op 16 jan 2016
Dear Guest, Thank you very much for your excellent rating. We are always pleased to receive such positive feedback. We look forward to your next visit. Sincerely,

10/10 – Uitstekend

Robert, NL-Maarssen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sofitel hotel midden in stad en toch rustig gelege
Mooi hotel voorzien van alle faciliteiten tegen een gunstige prijs. Gelegen midden in de stad maar toch rustig gelegen. Dichtbij bezienswaardigheden. Een aanrader.
Reactie van Jeff Dauphin op 9 jan 2016
Dear Guest, Thank you very much that you took the time to share your hotel experience with us. We are delighted about the positive rating and hope to have the opportunity to welcome you again. Sincerely,

10/10 – Uitstekend

Aline, Valkenburg

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel vlakbij centrum Luxemburg
Prima hotel in mooie stad. Vanuit het restaurant een prachtig uitzicht over de stad. De kamer was prettig, goeie bedden. Een gebruiksaanwijzing voor de airco en het koffiezetapparaat was wel handig geweest. Vriendelijk personeel.
Reactie van Jeff Dauphin op 9 jan 2016
Dear Guest, Thank you very much that you took the time to share your hotel experience with us. We are delighted about the positive rating and hope to have the opportunity to welcome you again. Sincerely,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top Hotel in zeer fraaie stad
Helemaal TOP! Alleen..... en dat was voor ons onbegrijpelijk...... Je gaat op de 8ste etage heerlijk eten. Helemaal af,....mag wat kosten,en dat zit er in de - door een hardglazen wand nauwelijks op geluid gescheiden - bar een mafketel van een DJ keiharde housemuziek te draaien voor zegge en schrijve 5 barklanten. Geen enkele afwisseling. In zo'n tophotel echt geheel onbegrijpelijk! Het personeel van het restaurant wist te vertellen, dat dit talent elke woensdag en vrijdag draait. Dan dus niet daar gaan eten! Behalve als je erg verknocht bent aan house....Voor de rest een gewldig Hotel.
Reactie van Jeff Dauphin op 9 jan 2016
Dear Guest, Thank you very much that you took the time to share your hotel experience with us. We are delighted about the positive rating and hope to have the opportunity to welcome you again. Sincerely,

10/10 – Uitstekend

Flavia & Hans, Rotterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This is a very modern and luxury hotel. The service was very good and fast and the room was very comfortable. It was 5 minutes walking to the city center. It was in a very beautiful location. We just did not had breakfast there because it was very expensive.
Reactie van Jeff Dauphin op 9 jan 2016
Dear Guest, Thank you very much that you took the time to share your hotel experience with us. We are delighted about the positive rating and hope to have the opportunity to welcome you again. Sincerely,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
een goed mooi hotel
een goed en mooi verzorgd hotel, aanrader
Reactie van Jeff Dauphin op 8 nov 2015
Dear Guest, Thank you very much that you took the time to share your hotel experience with us. We are delighted about the positive rating and hope to have the opportunity to welcome you again. Sincerely,

10/10 – Uitstekend

R, Waspik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zoals een 5 sterren hotel behoord te zijn
Het hotel maakt de belofte van 5 sterren waar. De kamers zijn netjes en aan alle gemakken wordt gedacht. Alleen jammer van het restaurant op de 8e verdieping. Niet bijzonder genoeg voor dit type hotel, het eten was ok maar paste niet bij de rest van het verblijf en de service.
Reactie van Jeff Dauphin op 9 jan 2016
Dear Guest, Thank you very much that you took the time to share your hotel experience with us. We are delighted about the positive rating and hope to have the opportunity to welcome you again. Sincerely,

10/10 – Uitstekend

Kathleen

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone on the staff was extremely courteous and accommodating. I would stay there again in a heartbeat.
7 nachten verbleven in april 2024
Reactie van Fernando López Lens - General Manager op 23 apr 2024
Dear Kathleen,We would like to truly thank you for taking a moment out of your precious time to answer our survey. We are pleased to know that our staff have met your expectations.It was an absolute pleasure welcoming you in our hotel and we are looking forward to see you again in the near future. Sincerely, Fernando López Lens General Manager

10/10 – Uitstekend

Philip Alexander, Northwooid

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My wife and I loved our 4 night stay at the Sofitel Grand Ducal. The location of the hotel is almost directly in between uptown and downtown. A brilliant central location. The reception staff were really excellent. Very friendly, very helpful and always smiling!! A bit shout out to Kevin Kayir who stood out as one of the best receptionists I ever came across.... In fact all the staff at this hotel are brilliant, personable, friendly and professional. We received a free upgrade to a beautiful valley view and the included breakfast was great! Lovely fresh juices, a good assortment of breads, cheese, salmon, eggs etc etc and we never left the breakfast room hungry :) The restaurant menu was not really to our taste and the bar food was fairly limited so we tended to eat out for lunch and dinner, with lots of great restaurants within easy walking distance. The bedrooms were fabulous. My only comment would be the desk was a little 'tired' and storage space for clothes was lacking. I suggest moving the coffee machines to the desk area which I would replace with a dressing table integrated with drawers. Bathroom and shower were modern, clean with high quality Balmain soaps etc and the toilet was separate which was also nice. This was our first trip to Luxembourg and we would not hesitate to stay here again in the future. Highly recommend...
4 nachten verbleven in april 2024
Reactie van Fernando López Lens General Manager op 11 apr 2024
Dear Philip Alexander,We would like to truly thank you for taking a moment out of your precious time to answer our survey. We are pleased to know that the central location, the rooms, the breakfast and our staff have met your expectations. Thank you for your constructive feedback regarding the desk and storage space, we will definitely take it into account. It was an absolute pleasure welcoming you in our hotel and we are looking forward to see you again in the near future. Sincerely, Fernando López Lens General Manager

10/10 – Uitstekend

Anju

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is a reasonably modern hotel that is a short walk from the city centre and easy to get to by bus from the airport which made it very convenient to stay. We had a room with a city view which was really nice as you look out onto the old town.
3 nachten verbleven in maart 2024
Reactie van Fernando López Lens - General Manager op 4 apr 2024
Dear Anju, Thank you for your perfect rating following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 – Uitstekend

Iana

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is perfectly located near all the sights. It is a beautiful property too!
1 nacht verbleven in maart 2024
Reactie van Fernando López Lens - General Manager op 2 apr 2024
Dear Iana, Thank you for letting us such a perfect rating regarding your recent experience at Sofitel Luxembourg Le Grand Ducal.We are thrilled to know that everything met all of your expectations, from our prime location to the quality of service provided by our ambassadors. Looking forward to welcome you back in Luxembourg in the nearest future.Best regards,Fernando López Lens, General Manager

10/10 – Uitstekend

Val

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location and facility.
2 nachten verbleven in maart 2024
Reactie van Fernando López Lens General Manager op 30 mrt 2024
Dear Val, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We could not be happier to read such amazing comment. It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon. Sincerely,

10/10 – Uitstekend

Ali

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pricey but convenient and safe location.
1 nacht verbleven in maart 2024
Reactie van Fernando López Lens General Manager op 13 mrt 2024
Dear Ali,Thank you for sharing this positive review. It is a real pleasure for us to receive such a positive review, to learn that your stay with us was enjoyable, that you appreciate our good and safe location.We hope to have the pleasure of seeing you again in the near future. Kind regards,

10/10 – Uitstekend

Joao Pedro

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great view Great location Great staff
2 nachten verbleven in maart 2024
Reactie van Fernando López Lens - General Manager op 8 mrt 2024
Dear Jaoa Pedro,Thank you for letting us such a perfect rating regarding your recent experience at Sofitel Luxembourg Le Grand Ducal.We are thrilled to know that everything met all of your expectations, from our prime location to the quality of service provided by our ambassadors. Looking forward to welcome you back in Luxembourg in the nearest future,Best regards,Fernando López Lens, General Manager

10/10 – Uitstekend

WENHSIN

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
早餐非常棒，有美景欣賞員工素質很高服務很好。
1 nacht verbleven in februari 2024
Reactie van Fernando López Lens - General Manager op 12 feb 2024
Dear WENHSIN, Thank you for your perfect rating following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López Lens, General Manager

10/10 – Uitstekend

Max

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Praktisches Businesshotel an guter Lage!
Das Sofitel Luxembourg Le Grand Ducal ist ein praktisches Businesshotel an guter Lage. Sehr schöne Bar / Restaurant im 8. Stock mit wunderbarem Ausblick über die Stadt
3 nachten verbleven in januari 2024
Reactie van Fernando López Lens - General Manager op 30 jan 2024
Dear Max,Thank you for letting us such a perfect rating regarding your recent experience at Sofitel Luxembourg Le Grand Ducal.We are thrilled to know that everything met all of your expectations, from our prime location to the quality of service provided by our ambassadors. .Looking forward to welcome you back in Luxembourg in the nearest future,Best regards,Fernando López Lens, General Manager

10/10 – Uitstekend

ARMEN, Montebello

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff, location, service and food excellent
3 nachten verbleven in december 2023
Reactie van Engelbert op 16 jan 2024
Dear Armen,Thank you for letting us such a perfect rating regarding your recent experience at Sofitel Luxembourg Le Grand Ducal.We are thrilled to know that everything met all of your expectations, from our prime location to the quality of service provided by our ambassadors. Please rest assured that we will transfer them your kind review.Looking forward to welcome you back in Luxembourg in the nearest future,Best regards,Fernando López Lens, General Manager

10/10 – Uitstekend

Jennelle

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were so welcoming and hospital to my son and thought of every little thing you could image. Loved it would come back.
1 nacht verbleven in januari 2024
Reactie van Fernando López Lens - General Manager op 12 jan 2024
Dear Jennelle,Thank you so much for your kind words and positive feedback! We are delighted to hear that our staff provided a warm and hospitable experience for your son, and that you appreciated the attention to detail in our service. It's fantastic to know that you loved your stay, and we would be honored to welcome you back in the future. Looking forward to the pleasure of serving you again.Sincerely,Fernando López LensGeneral Manager

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When I arrived, the hotel upgraded me to a city view, I think in part due to my flight being cancelled and getting there about 7 hours later than expected. Really superb room and very clean. Bar on 8th floor was lovely, went there every night. Restaurant on 8th floor used for breakfast, and that was really good too. Good selection of continental things, and some eggs and sausages too but I had plenty with the breads, pastries, Yoghurt etc. Great hotel, service top notch and loved my room. Would definitely recommend and return.
3 nachten verbleven in december 2023
Reactie van Fernando López Lens - General Manager op 31 dec 2023
Dear Julie, Thank you for leaving such a great rating and review after your stay at Sofitel Luxembourg Le Grand Ducal. We could not be happier to read such amazing comment and that you really appreciated your stay with us. We will make sure to pass on your very kind words onto our Ambassadors.It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon.Sincerely,Fernando López LensGeneral Manager

10/10 – Uitstekend

Roberta

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful
2 nachten verbleven in december 2023
Reactie van Fernando López Lens, General Manager op 30 dec 2023
Dear Roberta,Thank you for taking the time to review our hotel Sofitel Le Grand Ducal.It is rewarding to know that your stay with us was enjoyable. We hope to have the pleasure of seeing you again in the near future.Sincerely,

10/10 – Uitstekend

Christian Kyeon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Fernando López Lens, General Manager op 30 dec 2023
Dear Christian Kyeon, Thank you for taking the time to rate your experience in our hotel. We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future.Sincerely,

10/10 – Uitstekend

Janne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and fresh Hotel with friendly and helpful personal. Fantastic view over the town and valley from the breakfast MY restaurant there you also can take a drink or eat later on the day.
3 nachten verbleven in december 2023
Reactie van Fernando López Lens - General Manager op 5 dec 2023
Dear Janne, Thank you for your perfect rating following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 – Uitstekend

Pierre-Laurent

2 nachten verbleven in december 2023
Reactie van Fernando López Lens - General Manager op 6 dec 2023
Cher Pierre-Laurent,Un grand merci pour votre note vers Sofitel Le Grand Ducal. Nous sommes ravis que vous avez passé un beau séjour parmi nous et nous sommes heureux de vous accueillir dans un futur proche. Chaleureusement,

10/10 – Uitstekend

Raquel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Fernando López Lens General Manager. op 12 nov 2023
Dear Raquel,Thank you for taking the time to rate your experience in our hotel.We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future. Sincerely,

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Top class hotel just outside centre of city but close enough to walk to most sights. Nice check in member of staff who showed me how to get to the sight i had booked for. Was given a bowl of fruit when i had got to my room. Restaurant and bar staff were friendly. Room was very spacious with comfortable bed , large tv screen and complimentary soft drinks in the mini bar. Lots of choice for breakfast including smoked salmon ! View from the 8th floor restaurant was fantastic looking over the city. I would stay at this hotel again when visiting Luxembourg.
5 nachten verbleven in oktober 2023
Reactie van Fernando López Lens - General Manager op 8 nov 2023
Dear Peter,Thank you for leaving such a great rating and review after your stay at Sofitel Luxembourg Le Grand Ducal. We could not be happier to read such amazing comment and that you really appreciated your stay with us. We will make sure to pass on your very kind words onto our Ambassadors.It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon.Sincerely,Fernando López LensGeneral Manager

10/10 – Uitstekend

Timo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent in every way
3 nachten verbleven in oktober 2023
Reactie van Fernando López Lens - General Manager op 31 okt 2023
Dear Timo,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

10/10 – Uitstekend

alexander, Norton

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful view from the 8th floor restaurant, very clean and modern rooms and an attentive lobby staff.
1 nacht verbleven in oktober 2023
Reactie van Fernando López Lens - General Manager op 17 okt 2023
Dear Alexander, Thank you for your perfect rating following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 – Uitstekend

Georgia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Transport close and walkable
2 nachten verbleven in oktober 2023
Reactie van Fernando López Lens - General Manager op 10 okt 2023
Dear Georgia,Thank you for taking the time to rate your experience in our hotel Sofitel Luxembourg le Grand Ducal. We are delighted to know that you appreciated our stay with us and we hope to have the pleasure of seeing you again in the future.Sincerely, Fernando López Lens,General Manager.

10/10 – Uitstekend

Judith

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Could not have asked for more!
As a solo traveler, I was delighted with the service, style, comfort, location and staff at this exceptional hotel. When traveling for pleasure, I look also for restaurants and shopping nearby and safe surroundings. This Sofitel hotel has it all. Plus, Luxembourg is a lovely city.
1 nacht verbleven in oktober 2023
Reactie van Fernando López Lens - General Manager op 10 okt 2023
Dear Judith,It is a real pleasure for us to receive such a positive review, to learn that you appreciate our good location. Your mention of the room being comfortable is much appreciated and it makes us really glad to see a happy guest. We are definitely looking forward to seeing you again in the near future.Best Regards,Fernando López Lens General Manager

10/10 – Uitstekend

Kerill

1 nacht verbleven in september 2023
Reactie van Fernando López Lens - General Manager op 25 sep 2023
Dear Kerill,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

10/10 – Uitstekend

Sally

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely fantastic hotel within a few minutes walk of the old town. Rooms were spacious and the bed was comfortable. The 8th floor restaurant and bar was really good with an amazing view.
1 nacht verbleven in september 2023
Reactie van Fernando López Lens, General Manager op 23 sep 2023
Dear Sally,It is a real pleasure for us to receive such a positive review, to learn that you appreciate our good location and enjoyed our bar and restaurant view. Your mention of the room being comfortable along with the bed is much appreciated and it makes us really glad to see a happy guest. We are definitely looking forward to seeing you again in the near future.

4/10 – Matig

Gunnar

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
5 nachten verbleven in september 2023
Reactie van Fernando López Lens - General Manager op 18 sep 2023
Dear Gunnar, Thank you for taking the time to give us your feedback regarding your experience at Sofitel Luxembourg Le Grand Ducal. We deeply apologize to hear that our services facilities did not meet your expectations. Our team is committed to providing exceptional service, and we regret that we fell short of your expectations on this stay. We hope to have nevertheless serve you better in the near future and remain at your disposal, should you have any enquiries. Warm regards, Fernando López Lens General Manager

10/10 – Uitstekend

Raquel

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Fernando López Lens - General Manager op 18 sep 2023
Dear Raquel,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

8/10 – Goed

Arindam

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent property. But one problem is my room Wi-Fi hardly worked. I did not complain as I was making do with my mobile , bu this is a very big problem. Otherwise the property is excellent i every other way.
2 nachten verbleven in september 2023
Reactie van Sincerely, Fernando López Lens General Manager. op 13 sep 2023
Dear Arindam,Thank you for your warm feedback following your stay at Sofitel Luxembourg Le Grand Ducal. It is rewarding to know that your stay with us was enjoyable.Rest assured that we took good note regarding your comment about the wi-fi. This will be internally discussed for improvement.We are looking forward to welcoming you again in the near future.Sincerely, Fernando López Lens General Manager.

10/10 – Uitstekend

Paul

1 nacht verbleven in september 2023
Reactie van Fernando López Lens, General Manager op 4 okt 2023
Dear Paul,Thank you for taking the time to rate your experience in our hotel Sofitel Luxembourg le Grand Ducal. We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future.Sincerely, Fernando López Lens General Manager.

10/10 – Uitstekend

BEATA

1 nacht verbleven in augustus 2023
Reactie van Sincerely, Fernando López Lens General Manager. op 6 sep 2023
Dear Beata,Thank you for taking the time to rate your experience in our hotel. We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future.