Luxe beddengoed, pillowtop-bedden, een minibar, een kluis op de kamer
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Beoordelingen van Sofitel Winter Palace Luxor

5 out of 5
Sofitel Winter Palace Luxor
Cornish El Nile St, Luxor

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 249 van 350 beoordelingen" "
Gastenscore: 8 - Goed. 64 van 350 beoordelingen" "
Gastenscore: 6 - Redelijk. 25 van 350 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 350 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 350 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

f

1 nacht verbleven in januari 2022
Reactie van Wessam op 24 jan 2022
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
top
1 nacht verbleven in februari 2021
Reactie van Wessam op 5 mrt 2021
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. With best regards, Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wederom een mooie upgrade van de geboekte kamer gekregen. Men kan nu 's avonds ook in de mooie tuin dineren, een aanrader! De waterdruk van de douche is wat aan de matige kant.
6 nachten verbleven in augustus 2019
Reactie van Wessam op 20 aug 2019
Dear valued Guest, Thank you for your interest and loyalty to Sofitel Winter Palace Luxor and we are delighted hosting you with us again.Thank you for appreciating the room upgrade and the historical charm of the great old palace and the unique premises Thank you so much for your valuable recommendation and we look forward to welcoming you back in the close future. Best regards, Wessam Farah Guest Experience

6/10 – Redelijk

Christophe

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Very classy, but maybe a too high desire to be so
Very beautifull location, an old classy building, with an Amazing garden. Somehow, on several points we had the idea that they were more busy with their reputation as a star hotel, than with the comfort of their guests. Disappointing for example, that in the 2 restaurants inside, you can not enter without long pants, despite the country temperature of 45 degrees. Your only option is to dine in the garden, or inside your room. We saw several guests with this problem.
1 nacht verbleven in juli 2019
Reactie van Wessam op 26 jul 2019
Dear Guest, Thank you for your review. Actually in the last three years, this is the first time that a guest comments on wearing a trouser in an indoor dining restaurant during dinner. Most of the hotels in Egypt requests trousers during dinner. Please note that in addition to the garden and room service, we have the terrace where guests can also dine. Thank you again for making us your choice hotel and we look forward to serving you again in the near future. Best regards, Wessam Farah Guest Experience

8/10 – Goed

Danny, Leusden

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Checkmark off of my bucketlist
Al jaren de wens gehad om in dit hotel te verblijven, gezien de historie. Prima ontvangst, luxe kamer. Mooie tuin met heerlijk zwembad. Een oase van rust, waren ook weinig gasten, wat voor mij juist helemaal geen probleem was. 6 dagen well spend. Het ontbijt was prima, ruime keuze. Avondeten schort nog wel wat aan. Eerste dag in het luxe restaurant gegeten, de kippensoep was heerlijk. het volgende kip gerecht was meer saus dan kip, ook stukjes pees in de kip. Dit zelfde issue had ik ook bij de 'bbq' in de tuin de avond erop. 2 keer zat ik wel heel alleen in of het restaurant of tuin. Dus de rest van de dagen op de kamer gegeten, iets meer keus, en heerlijk eten. (ben zelf ook niet de makkelijkste eter, dus beperkt pallet, dat toegegeven). Men zou zich er goed aan doen om wat meer variatie in de kaart, niet dat je elke dag de keuze hebt uit dezelfde gerechten. Wanneer je langer verblijft wordt je zo wel gedwongen om ergens in Luxor te gaan uit eten. Verder was het personeel zeer hulpvaardig. Wordt goed voorzien van flesjes water op de kamer. Spullen in de minibar gewoon zelfde prijs als overal, dus geen extra kosten mocht je daar iets uit halen. Al met al zou ik hier vaker kunnen komen, 's zomers met 41 graden is toch best wel warm.. misschien ook daadwerkelijk in de winter.. :)
6 nachten verbleven in juli 2018
Reactie van Wessam op 18 jul 2018
Dear valued Guest, Thank you for your loyalty and interest in Sofitel Winter Palace Luxor, we are delighted hosting you with us. We are indeed very pleased on the way you describe your luxury experience at the Hotel and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests.Thank you again for sharing your Luxury experience, and we hope your next visit will as pleasant as previous one. Warm Regards, Wessam FARAH Guest Experience

8/10 – Goed

Bé, Zoetermeer

Positief: Netheid, personeel en service
Klassiek hotel met uitzicht op de Nijl
Goed hotel met de nodige historie. De badkamerverlichting is onvoldoende om je bijvoorbeeld te scheren.
10 nachten verbleven in maart 2018
Reactie van Wessam op 14 apr 2018
Dear Valued Guest, Greetings from the land of the Pharaohs! We very much appreciate your comments regarding your recent stay at the Sofitel Winter Palace Luxor. We surely appreciated that you took a few moments to leave us your feedback about your stay, please note that we are working now to enhance the bathroom lighting, next time when you visit the hotel you will see the change .Thank you again for sharing your experience, and we hope your next visit will as pleasant as previous one. Warm Regards, Wessam FARAH Guest Experience

10/10 – Uitstekend

Ancil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love the grandeur of the building
1 nacht verbleven in mei 2024
Reactie van wessam op 23 mei 2024
Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back shortly. Warmest regards, Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Carlos

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Immaculate service by the staff. The hotel itself is great but the crew are what make it unforgetable. All the employees we met were friendly and went out of their way to make sure we had a great stay.
2 nachten verbleven in april 2024
Reactie van wessam op 13 mei 2024
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities and services is a reward in itself. Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction. I do hope that we will have the opportunity once again to serve you in the very near future. Best regards, Wessam Farah Guest Experience Manager

6/10 – Redelijk

Kanae

Positief: Personeel en service
リバービューのお部屋はナイル川の美しい景色を満喫出来、ルクソール神殿にも近く、その周辺には飲食店もあり、立地は素晴らしいです。 チェックアウトが朝早かったのでブレックファーストボックスをお願いしたら快く用意してくださいました。 お庭やプールも綺麗で館内のインテリアも素敵です。 バスルームだけシャワーを使用すると洗面やトイレ部分の床がビチャビチャになります。2泊して2回目は工夫してみましたがやはりビチャビチャになり、水はけも悪く朝になっても乾いていませんでした。 それ以外は満足しています。
2 nachten verbleven in april 2024
Reactie van wessam op 13 mei 2024
Dear Valued Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We are glad to know that you enjoyed beautiful view of the Nile from your room also our unbeatable location to visit the wonders. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Warm regards, Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Jess

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sumptuous elegance and calm against the back drop of a chaotic city My mum and I spent a week here for her 80th b’day present. This is an oasis of calm compared to the chaos and hassle of Luxor. From the fact our room was upgraded by the lovely reception staff to have more space for the week we were there, to the soft and unbelievably comfy bed linen to the absolutely amazing staff who helped us, this is a wonderful Hotel. I can’t name them all as I’d be here all day, but stand outs were Ashraf, Khaled and Rashidy. And then the lovely receptionist, the brilliant door man who helped change my dollars on last day, to the lovely female cleaner. Mum had the best time and we ended up eating there every day as we liked the service so much.
7 nachten verbleven in maart 2024
Reactie van wessam op 8 apr 2024
Dear Valued Guest, We are delighted to read your review and thank you for taking the time to write such excellent feedback regarding your stay at The Sofitel Winter Palace Luxor. We, at The Sofitel Winter Palace Luxor ensure that all valued Guests received uninterrupted and impeccable service and attention throughout their stay. We likewise anticipate Guest's needs and create exceptional Luxury experience that gives lasting memories to our discerning Guests. Furthermore, it gives us great pride and joy that our guests leave the hotel with nothing but all praises about our hotel, overall facilities, comfortable and clean room, historical palace charm and an incomparable service and hospitality. Once again, thank you for your exceptional feedback and we look forward to welcoming you back in shortly. Warmest regards,Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Nigel

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Old School charm
A classic hotel in a stunning city!
1 nacht verbleven in februari 2024
Reactie van Wessam op 9 feb 2024
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Eiko

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
全てに満足。ゆっくり静養出来ました。
1 nacht verbleven in januari 2024
Reactie van wessam op 26 jan 2024
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

6/10 – Redelijk

Margoth

2 nachten verbleven in november 2023
Reactie van Wessam op 23 jan 2024
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back very soon. Warmest regards,Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Lawrence

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Old time ambiance and service. Relaxing garden with swimming pool. Great location overlooking the river.
2 nachten verbleven in oktober 2023
Reactie van Wessam op 18 okt 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Julie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a phenomenal property with the elegance of an Italian villa. It was five star stay for sure. It was more of an experience to eat out and use local taxis rather than stay in.
3 nachten verbleven in september 2023
Reactie van Wessam op 14 sep 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Koji

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very near to Luxor temple. staff are all friendly . brekfast is available from AM5:30 in resterant It's convinient to start activity from early morning.
3 nachten verbleven in september 2023
Reactie van Wessam op 14 sep 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Ali

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay
Beautiful hotel. Everything was excellent. Highly recommend.
2 nachten verbleven in september 2023
Reactie van Wessam op 7 sep 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger

10/10 – Uitstekend

Philip

2 nachten verbleven in augustus 2023
Reactie van Wessam op 27 sep 2023
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

6/10 – Redelijk

Mustafa

Positief: Netheid
2 nachten verbleven in augustus 2023
Reactie van Wessam op 27 sep 2023
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Rosa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service! Everyone was willing to help. We will go back
2 nachten verbleven in augustus 2023
Reactie van Wessam op 7 sep 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger

10/10 – Uitstekend

Fay

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Wessam op 16 aug 2023
Dear Guest, Thank you for your feedback, and we look forward to welcoming you back. Best regards, Wessam Farah Guest Experience Manager

4/10 – Matig

mark

2 nachten verbleven in juli 2023
Reactie van Wessam op 29 jul 2023
Dear Guest, Thank you for your feedback, and we look forward to welcoming you back. Best regards, Wessam Farah Guest Experience Manager

4/10 – Matig

mark

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Very
8 nachten verbleven in juli 2023
Reactie van Wessam op 29 jul 2023
Dear Guest, Thank you for your feedback , and we look forward to welcoming you back . Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Jasmine

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great experience! Friendly staff and very clean rooms
1 nacht verbleven in juni 2023
Reactie van Wessam op 27 jun 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Wessam Farah Guest Experience Manager

6/10 – Redelijk

Jennifer

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
A historic hotel in a prime location with wonderful staff and lots of charm. The staff takes great pride in their jobs and work really hard to accommodate your every need and request. Rooms are nice and offer very comfortable beds. The bar/lounge by the lobby was excellent. Great staff, service and live piano during happy hour. The grounds are spacious and beautiful. The pool is large, but requires significantly more chlorine as it has algae throughout the grout, walls and filters. The food was ok. Absolutly nothing to reflect or rival a 5 star hotel. The breakfast was ok. The food at the pool was subpar. Dinner was ok. The stores connected to the hotel are a circus. Nobels Art Gallery and Nobels Jewelers are all owned by the same family and are a complete rip off. I purchased an 18k cartouche from Shady. I picked up my cartouche and went back to the hotel and realized the letters on my name were FAKE GOLD. I took it back to the store and informed him I knew it wasn’t real gold. He admitted it and refunded me. So disturbing. I made the hotel aware given the stores products are displayed throughout the hotel endorsing the stores. Overall, the hotel was ok. It is a historic hotel but absolutly not a five star hotel.
3 nachten verbleven in juni 2023
Reactie van Wessam op 27 jun 2023
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. we would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. Thank you for appreciating the historical charm of the great old palace and the unique premises. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. With Best Regards, Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Darlene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was one of my best experiences at a hotel. The Victorian ambience is charming. The service is absolutely phenomenal - the staff really take care of you and are super-friendly. The rosemary chicken at the restaurant was the best I have ever had.
2 nachten verbleven in mei 2023
Reactie van Wessam op 21 jun 2023
Dear Valued Guest, Thank you very much for your wonderful feedback, and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

8/10 – Goed

Riaz

3 nachten verbleven in mei 2023
Reactie van Wessam op 21 jun 2023
Dear Valued Guest,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam FarahGuest Experience Manager

10/10 – Uitstekend

Gloria, San Jose

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Grand old hotel. Beautiful gardens and wonderful breakfast.
Reactie van Wessam op 29 mei 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Luisa fernanda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Wessam op 29 mei 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Helene

2 nachten verbleven in mei 2023
Reactie van wessam op 22 mei 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Hrishikesh

2 nachten verbleven in maart 2023
Reactie van Wessam op 29 mei 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

8/10 – Goed

Ricky, Mid Levels

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2023
Reactie van Wessam op 26 apr 2023
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

6/10 – Redelijk

Adrian

1 nacht verbleven in april 2023
Reactie van wessam op 22 mei 2023
Dear Valued Guest,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

8/10 – Goed

Sanna

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful old hotel
First we had a small room without balcony although I had booked a Nile view room. But we got a huge room with a balcony overlooking the amazing garden. The hotel is a bit rundown but lovely. Breakfast was excellent. All in all wonderful three days
3 nachten verbleven in april 2023
Reactie van Wessam op 19 apr 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

8/10 – Goed

André

6 nachten verbleven in maart 2023
Reactie van wessam op 1 apr 2023
Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Dorothy

1 nacht verbleven in maart 2023
Reactie van Wessam op 19 apr 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Louie, Berwyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No upgrade, but great nevertheless.
2 nachten verbleven in maart 2023
Reactie van wessam op 1 apr 2023
Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

6/10 – Redelijk

Megan

1 nacht verbleven in februari 2023
Reactie van Wessam op 8 mrt 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

4/10 – Matig

ILARIA B., Scottsdale

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It's a beautiful hotel, in a beautiful location, in desperate need of a total renovation. Everything is either dirty, or outdated. From peeling paint to toilets not flushing properly, everything need a gut job. Our room had a stunning view, but heating, bidet and windows did not work properly. We were freezing because of the draft from the old windows that don't close properly. The entire hotel is falling apart, certainly not the luxury experience we were expecting. We could not wait to get out of there.
4 nachten verbleven in januari 2023
Reactie van Wessam op 20 feb 2023
Dear Valued Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Sofitel Winter Palace hotel. Kindly note that the hotel is planning to have a renovation to be in line with our Guest's expectations. Thank you again for your visit and constructive critics, our primary goal is to assure our guests feel comfortable and fully enjoy their visits, and we are eager to regain your confidence during another occasion if you gave us that chance.Best regards, Wessam Farah Guest Experience Manager

6/10 – Redelijk

Jörg

Negatief: Personeel en service
Beim Frühstück sehr schlechter Service, sonst o k
1 nacht verbleven in januari 2023
Reactie van Wessam op 3 feb 2023
Dear Valued Guest,Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We took good note of your remarks on the service you experienced at breakfast, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Wessam Farah Guest Experience Manager

8/10 – Goed

Irene

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was chosen because it is "historical" or nearly so. It is a little run down. But still the best in the area, apparently
2 nachten verbleven in december 2022
Reactie van Wessam op 3 feb 2023
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit.Kindly note that the hotel is planned to have a renovation to be in line with our Guest's expectations. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best regards, Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Ahmed

Reisde met een groep
Positief: Personeel en service
Negatief: Voorzieningen
This is a palace that was built in 1886. the space is truly palatial and unique. An upgrade or restoration of furniture, and bathroom amenities need to be done.
4 nachten verbleven in januari 2023
Reactie van Wessam op 3 feb 2023
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. Kindly note the hotel is planned to have a renovation to be in line with our Guest's expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Warm regards, Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Olivier

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing experience in a mythical hotel
Reactie van Wessam op 3 feb 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 – Uitstekend

EIKO

Reactie van Wessam op 8 mrt 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

8/10 – Goed

Frank

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2022
Reactie van Wessam op 3 feb 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Bence

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An old hotel with lots of character. Spacious. Beautiful garden. Good breakfast. High ceilings. We greatly enjoyed our stay.
Reactie van Wessam op 3 feb 2023
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guests is very gratifying and knowing that you enjoyed so much the facilities and services is a reward in itself. Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction. I do hope that we will have the opportunity once again to serve you in the very near future. Best regards,Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Karen

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Absolutely brilliant experience! Staff were so wonderful. Food amazing and the rooms just perfect! It is a wonderful hotel experience steeped in history and old world charm!
3 nachten verbleven in november 2022
Reactie van Wessam op 22 nov 2022
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Shahan Ara

1 nacht verbleven in november 2022
Reactie van Wessam op 24 feb 2023
Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

10/10 – Uitstekend

Karen

1 nacht verbleven in november 2022
Reactie van Wessam op 22 nov 2022
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam FarahGuest Experience Manager

2/10 – Ontzettend slecht

Duwayne

1 nacht verbleven in november 2022
Reactie van Wessam op 26 nov 2022
Dear Guest, We were very disappointed to read your experience during your stay in our Sofitel Winter Palace hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards, Wessam Farah Guest Experience Manager