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Beoordelingen van Mara Serena Safari Lodge

5 out of 5
Mara Serena Safari Lodge
Maasai Mara Game Reserve, P.O. Box 48690 N, Maasai Mara

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 28 van 45 beoordelingen" "
Gastenscore: 8 - Goed. 11 van 45 beoordelingen" "
Gastenscore: 6 - Redelijk. 5 van 45 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 45 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 45 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

9,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

10/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

lucas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Buiten seizoen heerlijk rustig
Lekkere buffetten met veel vegetarische mogelijkheden (en India's eten)

10/10 – Uitstekend

MICKALON

Positief: Voorzieningen
Great experience and beautiful property
2 nachten verbleven in april 2024
Reactie van Kathuirma Mburugu op 29 apr 2024
Dear MickalonThank you very much for taking time to review share your experience during your stay with us.I am glad to note that you had a great experience at our beautiful property. I am happy our staff were able to take good care of you and create a memorable experience. Thank you once again for sharing and we look forward to hosting you again soon RegardsKathurima MburuguLodge Manager

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Heard of elephants, hippos can be seen from the pool area. Amazing views.
2 nachten verbleven in januari 2024
Reactie van Kathuirma Mburugu op 31 jan 2024
Dear JamesThank you for taking time to review and share your experience during your last stay with us.I am glad to note that you enjoyed your stay especially the game view and we look forward to hosting you again soonRegardsKathurima MburuguLodge Manager

10/10 – Uitstekend

IMDAD

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an excellent stay at Mara Serena Lodge in Masai Mara game reserve. Thoroughly enjoyed ourselves, from the staff to the game drives all were excellent Thank you to all the teams . Tha
2 nachten verbleven in december 2023
Reactie van Kathurima Mburugu op 3 jan 2024
Dear ImdadThank you for taking time to review and share with us on your stay at Mara SerenaI am glad to note that you enjoyed your stay from the game drives to our staff who took good care of you. I will definitely pass the compliments to themThank you once again for sharing and we look forward to hosting you again soonRegardsKathurima MburuguLodge Manager

10/10 – Uitstekend

Shay

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Kathurima Mburugu op 3 jan 2024
Dear ShayThank you for taking time to review and rate us on your stay with usI am glad you enjoyed your stay and we look forward to hosting you again soonRegardsKathurima MburuguLodge Manager

10/10 – Uitstekend

Albert, Tallahassee

Reisde met partner
Positief: Netheid, personeel en service
Outstanding lodge with the friendliest & most helpful staff. Room was comfortable and view from balcony is beautiful. Our 3rd year staying here & will always stay here if possible. Food is great, dining room folks are top notch. They pack an excellent breakfast/lunch for days you don’t want to dine in. An overall wonderful experience.
9 nachten verbleven in juni 2023
Reactie van Kathuirma Mburugu op 25 jun 2023
Thank you for taking time to review and share your wonderful experience during your stay with usI am glad you enjoyed your stay from the comfortable rooms, the great food, to the staff who made your stay a memorable one. I will definitely pass your compliments to the team.Thank you once again for sharing and we look forward to hosting you again soonRegardsKathurima MburuguLodge Manager

10/10 – Uitstekend

Mr matthew wiliam

1 nacht verbleven in april 2023
Reactie van Kathuirma Mburugu op 13 jun 2023
Dear MathewThank you very much for taking time to review and rate us on your experience during your stay with usFrom the rating, I am happy that you enjoyed your holiday and our staff were able to make your stay a memorable. Thank you once again for sharing and we look forward to hosting you again soon RegardsKathurima MburuguLodge Manager

10/10 – Uitstekend

Nickolaus

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay here and we would come back. First, a big thanks to Chef Kennedy for preparing meals for my wife Kathryn, who cannot eat gluten, dairy products, oil and red meat. Second, a big shoutout to William W who took care of us on safari! William is great and if we came back we’d request him to take us on safari again. We loved the location of the lodge. The game drives were great and the staff was so friendly. The Masaai warrior (I think his name was Julian) who greeted us was so nice. We enjoyed the view from the lodge and our room. Everyone was friendly and we hope to be back! Bring cash because there is no ATM at the lodge. We wish we brought cash so we could top William and the staff and purchase art during our trip to the village. Thank you all for making our stay pleasant! And thank you William for everything, including hanging out with us as we waited for the airplane. -Nick and Kathryn
3 nachten verbleven in september 2022
Reactie van Kathurima Mburugu op 8 okt 2022
Dear NickolausThank you very much for taking time to review and share your experience during your stay with usI am happy that you enjoyed and our staff were able to make your stay a memorable one not forgetting to mention Chef Kennedy who attended to your food requirements and William who took good care of your safari. I will definitely pass your compliments to them and the entire team Thank you once again for sharing and we look forward to hosting you again soon RegardsKathurima MburuguLodge Manager

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were very friendly and went out of their way to make you feel welcome. Fantastic for safari viewing. Great food. All around, great experience.
4 nachten verbleven in september 2022
Reactie van Kathurima Mburugu op 24 sep 2022
Thank you for taking time to review and share your experience during your stay with usI am glad you found our staff helpful and were able to make your holiday a memorable one. I will definitely pass your compliments to the team. We look forward to hosting you again soonRegardsKathurima MburuguLodge Manager

10/10 – Uitstekend

CHARLES

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great rooms and service
2 nachten verbleven in juli 2022
Reactie van Kathurima Mburugu op 4 aug 2022
Dear Charles Thank you for taking time to review and share your wonderful experience during your stay We are glad to note that you enjoyed the great rooms and service during your holiday. We look forward to hosting you again soon Regards Kathurima Mburugu Lodge Manager

10/10 – Uitstekend

BRIAN

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Number one the pictures online do not do this place justice!!! it's simply an amazing place... from the views and rooms to the staff the food did I say views... from every place you sit, stand walk around the views are simply awesome!! This was my first time to the Mara however in talking to other guests some had told me that they have been to the Mara 8 times and this place was simply the best ever.. so for me I know know no better however I can't wait to get back to this place... I only stayed 2 days I really needed to stay 4.. and I will next time for sure!
2 nachten verbleven in juli 2022
Reactie van Kathurima Mburugu op 4 aug 2022
Dear Brian Thank you for taking time to review and share your wonderful experience during your stay with us We are glad to note that you enjoyed the amazing views, good rooms, food and staff who made your stay a memorable one. I will most definitely pass your compliments to the team. Thank you once again and we look forward to hosting you again soon Regards Kathurima Mburugu Lodge Manager

10/10 – Uitstekend

Damian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is absolutely unique and amazing, settled on a hill with panoramic views of the Maasai Mara plains, from each room. I was able to observe Elephant herds, Giraffes, Buffaloes, Warthogs from my room. What impressed me the most, was the frendliness and professionalism of the staff. They made me feel very welcome every minute of the stay. I approached the desk with a few requests (e.g. to change my room) and all of them were solved without hesitation to my full satisfaction.
4 nachten verbleven in september 2021
Reactie van K.M op 27 sep 2021
Dear Damian Thank you for taking time to review and share your experience during your stay with us We are glad to note that our friendly and professional staff welcomed you well and were ready to assist you making your stay a memorable one Thank you once again for taking time to share your experience with us and we hope to welcome you back soon Regards Kathurima Mburugu Lodge Manager

10/10 – Uitstekend

Donna

1 nacht verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We recently stayed for 11 nights at Mara Serena Lodge. My husband and I were self driving and did not have the benefit of a guide to help with things. Duncan, the manager, went above and beyond to assist with anything we needed. He worked tirelessly to help with internet issues, patiently answered all our questions, and was genuinely interested in making sure our stay was as pleasant and enjoyable as possible. The lodge was very clean and all staff wore masks, which we appreciated. Dining area was spotless and food was very good. Thanks to Bernard and Eric, our dining attendants, Michael, for his music and good humor, and every person there for their warmth and friendliness. We will definitely stay here again and highly recommend Mara Serena.
11 nachten verbleven in juni 2021

10/10 – Uitstekend

Arine

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Great hotel, amazing staff, epic game drives
We had a great time at the hotel. The rooms are very well maintained, the staff was extremely attentive and our game drives were GREAT! We couldn’t have asked for a better stay. Special thanks to Vivian and Benjamin to their amazing service!
2 nachten verbleven in juni 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Covid stay
Stayed in August after re-opening with covid. Masks must be worn at all times, food served to you from buffet, temperature checks when entering and hand washing facilities. Unfortunately some light fingered person(s) decided to ransack our car, they only took sweets but not pleasant to have your bags and clothes turned inside out.
7 nachten verbleven in augustus 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely location ad fantastic views. Welcoming staff.
2 nachten verbleven in februari 2020

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was excellent. Amenities great. The room could have been little better; NO AIR CONDITIONING, NO TV. NO SCREENS. Staff & services excellent
4 nachten verbleven in januari 2020

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best view in the world! Enjoy the vista, elephants, and giraffes from the pool or your hotel window. Staff couldn’t be more kind and accommodating. Safari wildlife is maybe best in the world. I’ve been twice now and both times managed to see the “big 5” plus many elephants, giraffes, and warthogs etc. I also recommend the village tour! Our guide John really showed us a good time while educating us about his family and culture. Food (considering the distance from a grocery store etc) is excellent! Plenty of fruits and vegetables- plus delicious carnivore options too. Love this place and can’t wait to visit again with my parents.
3 nachten verbleven in januari 2020

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I did not like the staff in the dining room ingroreing me on the last day at breakfast
4 nachten verbleven in november 2019

4/10 – Matig

David

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Do not go there
The lodge is in a desperate need of renovation.Filthy, paint chipped, hardware loose, appliances ancient, mosquito nets with holes. Our mattress had blood stains and no mattress pads. We got one pillow without pillow case. We wanted to check out immediately but there is nowhere to go at a short notice . For the price they charge they should be ashamed for the “luxury lodging” they provide. Food was terrible, could not cut any meats even with a stake knives. Salads limited to tomato and cucumber. We had to settle for rice. They nickele and dime you every step of the way: water, tea, coffee is an additional cost ( and this is a full board) Staff is overworked and probably greatly underpaid, everyone was waiting for a handout and this is with a service charge already included in the stay. Hotel caters to huge tour groups who descend upon it and make stay noisy and stressful
2 nachten verbleven in juli 2019

8/10 – Goed

runrun, tokyo

Reisde met partner
Positief: Netheid, personeel en service
静か、眺めが最高、スタッフ フレンドリー、 食事がイマイチ、 お土産ショップはおススメ。
2 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A fabulous stay right in the heart of the park. The staff and service were really excellent. They made it a real home from home. Highly recommended
3 nachten verbleven in november 2018

10/10 – Uitstekend

Chloe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
SIMPLY THE BEST
This was the best hotel EVER!!!! from the Safaris, to the food to the hospitality! The views, the beauty, the landscape. WE WILL BE BACK AND BRING FAMILY!! Thank you for looking after my Father in law so well. They loved their time.
4 nachten verbleven in november 2018

8/10 – Goed

acco, 東京

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
高級サファリリゾート
素敵な高級ロッジです。何よりも素晴らしいのは高台に建つロッジからの眺め！施設は綺麗で食事も美味しい、一つ挙げるなら部屋はちょっと狭い。エクスペディアに載っていた電話番号は繋がらない、メールの返事もないで不安でしたが、そこはケニア。行けば良いところでした。
3 nachten verbleven in april 2018

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2018

10/10 – Uitstekend

Tony, Sydney Australia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Safari Expetience
Price needs to be seen in conjunction with value. The whole safari experience is expensive in dollar terms - including getting to Nairobi and also the the reserve, park entrance, balloon flight etc. But all this must be weighed against the excellent game viewing, the clean, well run Hotel, excellent cruising and the amenities all of which are close at hand. Balloon flights can be reserved in the hotel itself which is very convenient. Overall the experience is well worth the investment and the hotel is highly recommended.
3 nachten verbleven in november 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great service and amazing view!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
高いがサファリに最適
ロケーションは抜群、眺めもとても良かった。 窓が引き戸タイプで隙間が出来てしまうため蚊が入って来る。 送迎片道４５ドル、２～３時間のゲームドライブ９１ドル／回、バルーンサファリ６００ドルと安くはないが、内容は満足行くものだった。

6/10 – Redelijk

Kato, 横浜市

Negatief: Comfort kamer
国立公園内ホテル
国立公園のホテル。部屋は狭い。２泊でいい。 パスタがあるのはいい。

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Visiting the Masai Mara
We spent a week in the Masai Mara. The Serena lodge is the heart of the Masai Mara conservancy which is the best kept part of the entire area. The roads are better, the animals are protected and it is the perfect destination for game drives. The Serena lodge is the only place to stay in the area and there really is no other place you would want to go. It is located a few km from the airstrip (yes you do want to fly in, don't drive from Nairobi) on top of a high mesa that looks out dozens of miles in all directions. The property is amazing with a pool, workout facilities and an excellent spa. The staff is exceptionally friendly and accommodating and you will want for nothing. Look out your window each morning and see everything from baboons to buffalo to antelope and giraffes. They have many Land Cruisers with pop tops for game drives and the animals really are incredible. Highly recommend the balloon ride. The master pilot, Dan, is incredible and the vistas are amazing. Not cheap but worth the adventure. On Wednesday night there is an excellent talk by local researchers from the Hyena study camp which is fascinating as well. I can't imagine wanting to stay anywhere else.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful hotel and setting
We enjoyed our stay at Mara Serena - the location is amazing and the staff is quite friendly.

10/10 – Uitstekend

mad major, uk

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heart of the Mara - pumps to beat of migration
Wonderful Staff, wonderful animals, unbeatable location - so very sad to leave - next visit will be longer. Simply excellent.

8/10 – Goed

Marcelo, Amboseli

Positief: Netheid
great location
Although the rooms are not great and the service could be better, the locAtion of the hotel is great and we enjoyed very much listening to the birds and be surronded by nature.

10/10 – Uitstekend

Nicola, UK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The best place we have ever stayed
We stayed at a quiet time, so there were few people around, but nonetheless the way we were looked after was superb. Wonderful food, wonderful views, brilliant service, comfortable rooms, swimming pool. When you add in the location, on top of the hill looking out across the plains, this hotel is the best place we have ever stayed. Where else can you have a swim before breakfast, see a lion at lunch time, then elephants in the afternoon, before a delicious dinner and then fall into a comfortable bed? We will be back.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A Place You Must Have Visited Before You Die
Der Empfang war sehr aufmerksam und persönlich: die Papiere waren vorbereitet und man wurde erwartet. Das Zimmer im Bungalow auf hohem Niveau, Badezimmer modern und perfekt sauber. Die Küche ist vielfältig lokal und international. Die Lage der Hotelanlage ist hinreissend: Aussicht, Bäume, Pflanzen (bezeichnet), Brise weil auf Hügelkuppe. Die Anreise ist weit, die Zugangsstrassen für 4x4 Fahrzeuge knapp machbar, aber hier lohnt der weiteste Weg. A place you must have visited before you die!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A place to return to
The vistas of the wild bush are great and one can see a lot of wild animals from the comfort of one's room.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Fantastisk beliggenhet
Hotellet er litt nedslitt og maten er ikke allverden, men beliggenheten er unik og de ansatte er trivelige og imøtekommende.

10/10 – Uitstekend

Eugen und Sigi, Baden-Württemberg, Deutschland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Für eine Masai Mara-Erkundung vrzüglich geeignet!
Tolle Lage auf Hügelspitze-gute Rundumsicht auf Masai Mara; der Mara-River ist für Tierbeobachtung allerdings etwas zu weit entfernt. Das Hotel ist absolut zu empfehlen- das Preisniveau ist angemessen.

10/10 – Uitstekend

Dagmar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
everything perfekt

6/10 – Redelijk

Drew, Louisiana, USA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Expect to pay ALOT more
First off, the overall experience at the hotel was quite amazing, so if you don't care about all the extra fees than you'll love it. However, if you do care, prepare yourself. Right away there's a 70 dollar conservancy fee per person per night you have to pay. I don't hold this against them given that you pay it to the park and not the hotel, but warning would have been nice. Next, they charged us 80 dollars to bring us from the airstrip to the hotel, which is about a 4 minute ride. This was what outraged me the most. For the price you pay and how short the ride is this should ABSOLUTELY be free. Then, when we got there, it turned out the 'game drives' were another 80 dollars per person per drive, and while at least you're actually getting something for this 80, the description does not clearly specify that this is not included. So overall, it was a great experience, I just wish they were less crafty in letting me know what I paid for before I showed up.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
The location is the best for migration. The others are just so so.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

8/10 – Goed

Constantine, Athens, Greece

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Be aware with the extras
The place was nice, well kept and with nice amenities. However if you do not have a package they charge insainly high prices for absolutely everything! E.g.in March 2012 (I understand prices are changing frequently) transfers from the airstrip to the hotel and v.v. 40 USD pp per way(for a less than 2 miles distance!) 2 hours safari games: 80 USD pp. Also count on 70 USD pp per day for the mandatory Mara conservation fee. Food is relatively good and service is excellent. Wi fi internet is good you can also skype.Wi-fi costs 4 USD per hour or 20 USD per 24 hrs.