2/10 – Ontzettend slecht
Rafael, Grandville
Reisde met familie
21 jul 2025
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Out of our trip all over Michigan, this was the only huge disappointment. When we got to our building, there was a smell so pungent that it was hard not to gag. When asking the staff about it, they went and sprayed some febreze and said this was normal. The beach looked nothing like in the website pictures. It was all boulders and rocks and impossible to safely go in with a 4-year old. The rooms faced the beach and when the fire pits were going, smoke came right through the window AC and smelled up the rooms. In one of our rooms, the bathroom fan wasn't working at all. The bed covers were also dirty and had stains. When we tried to use the pool, it was covered in bugs and mosquitos. When trying the hot tub instead and turning on the jets, brown liquid shot out into the jacuzzi. Breakfast was supposed to start at 7am but at 705am there was already a long line of people waiting to get in and no one showed up till about 10 minutes later. There was also construction (not the hotel's fault) all over the area, making it hard to even get to the property and impossible to walk or run in the area. When we checked out, we asked for a partial refund since we couldn't use the pool or lake access at all. The lady at the desk said to talk to Expedia and we should get a partial refund for all our troubles. When I called Expedia and Expedia ended up calling the hotel staff, they lied to the Expedia rep saying that didn't have a single complaint and were beyond happy.
Please stay elsewhere!
Rafael
2 nachten verbleven in juni 2025
