Dear Christina, Thank you for choosing us and sharing your feedback at Extended Stay America. We are glad to know you had a great time staying with us. It is our aim that every guest is provided with the best service and a pleasant experience, and we appreciate your feedback. We hope to host you again, and we will ensure an even better experience.Sincerely,Hotel Management

Shemika I apologize that your room was not up to your expectations! We are a smoke free property, unfortunately we have guest that do not honor the No Smoking Rule. Please know we try to enforce this rule. Again I do apologize !

Dear Shawn, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and condition of the room were not up to our expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. We hope to serve you again with a better experience! Sincerely,Hotel Management

Amanda Thank you for the survey. I do hope you enjoyed your stay and we see you back real soon

Dear Debbie, Thank you for your feedback. We regret any inconvenience you experienced regarding our breakfast service. We appreciate your valuable feedback, as we are dedicated to maintaining a high standard of service for our guests. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us whenever your travels bring you back!Sincerely,Hotel Management

I apologize the breakfast was disappointing, thank you for the nice compliment on the room. Look forward to seeing you back soon.

Thank you for the review. Hope your stay was great and we look forward to seeing you again real soon

I apologize for whatever your issues were during your stay. I hope you will give us another opportunity in the future for another stay.

Dear Devon, We appreciate your emphasis on safety during your stay at Extended Stay America. Providing a secure environment for our guests is a top priority. If you have any specific concerns or suggestions related to safety, please feel free to share them with our staff, as we continuously strive to enhance the well-being of our guests. Thank you for us, and we hope to welcome you back soon!Sincerely,Hotel Management

Dear Patrina, Thank you for taking a moment to recognize our staff at Extended Stay America. We're overjoyed to learn you had a positive experience during your check-in. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely, Hotel Management

Thank you for a great review! We look forward to seeing you again soon !

Dear Sandra, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear James, We appreciate your continued support and feedback and are pleased to know that you generally enjoy your time at our hotel, especially the spacious rooms. Your input is valuable, and we'll work on maintaining the property better to ensure a consistently great experience. We look forward to welcoming you back for another enjoyable stay. Thank you for choosing us!Sincerely,Hotel Management

Dear John, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. We want every guest to have an exceptional experience, and this is not the impression we wish for anyone. We have discussed your feedback to ensure cleanliness and safety and that such matters do not affect future guests. Although your experience is not typical, we have room to improve, and we assure you that we will. We hope to make it up to you on a future visit.Sincerely,Hotel Management

Thank you for the review! We will take these reviews and share with the team!

Thank you for the review! We will share with the team, it was a pleasure having you stay with us at the Extended Stay

Dear Becca, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure such matters do not affect future guests. Although your experience is not typical, we have room to improve, and we assure you that we will. We hope to have the chance to make it up to you on a future visit.Sincerely,Hotel Management

Thank you for the review. I apologize that we failed to make this your home away from home! Please know we will share this with the team. I hope you will give us another opportunity to make it Right

Dear Todd, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We understand your frustration and genuinely regret disappointing you and your family. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to host you again whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Gerri, Thank you for mentioning the warm welcome you received from our associate at the front desk! We are glad our staff is the highlight of your stay, and we'll be sure to share your comments with them. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit, and we're glad we could make that happen for you. We hope you will make Extended Stay America your home away from home whenever your travels bring you to our area.Sincerely,Hotel Management

Michael thank you for the review. I apologize about the Pot Smell, we are a non smoking hotel, if we can catch the guest smoking they are asked to leave and pay a 250.00 fee.

Thank you for the survey. We always strive to make our place your place away from home. Look forward to seeing you in the future !

Dear Betty, Thank you for reviewing our hotel. We appreciate you pointing out specific items that you loved and also areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Chad, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. Please know we have strict quality control standards to prevent a situation like yours. However, the cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with our housekeeping and maintenance team to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management