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Beoordelingen van Madang Star International Hotel

3 out of 5
Madang Star International Hotel
Cnr Regina & Bauhinia Ave, Madang

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 9 van 22 beoordelingen" "
Gastenscore: 8 - Goed. 6 van 22 beoordelingen" "
Gastenscore: 6 - Redelijk. 3 van 22 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 22 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 22 beoordelingen" "

8,2/10

Netheid

8,0/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Gerrit

Reisde met partner
The staff was very friendly and helpful! We first had a smelly room and we got another. Then the ac did not work properly. After a hot night we got another room. The asian food was very nice; with a lovely merlot!
6 nachten verbleven in september 2023

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to CBD and friendly
1 nacht verbleven in november 2023

10/10 – Uitstekend

Kelly, Madang

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Security personnels should act professional and friendly towards clients, that should interconnect friendliness and helpfulness in promoting safe area, clients can walk freely, act sober and create positive response in getting services with high standards.
1 nacht verbleven in november 2023

4/10 – Matig

Ian

Zakenreiziger
Positief: Personeel en service, comfort kamer
No water - 2nd day
This was the 2nd day of my stay at the hotel. And still no water in the rooms due to the issues with the local water supplier (Water PNG). So no choice but to check out due to the water issues. No apologies and no compensation from the hotel. Staff were great, despite the issues
1 nacht verbleven in augustus 2023

4/10 – Matig

Ian

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing - but lovely staff
Took the hotel bus from the airport. Friendly and helpful driver. Check-in was easy with great service. Room was spacious which is a nice bonus. BUT room and bed sheet cleanliness was average. AND the hotel had no water in the rooms due to a lack of supply from the water authority. Seems the hotel has no backup water tanks on the premises - so no shower and toilet flush in these situations. Water is a basic reason to pay for a hotel, and cleanliness is a requirement, so disappointed!
1 nacht verbleven in augustus 2023
Reactie van MSIH Management op 6 sep 2023
Dear SirThank you for submitting your comments. We appreciate your feedback as this helps us to continue to improve our Hotel standard. Unfortunate that at the time of your stay , the whole province was faced with a water supply crisis which resulted in us searching through the town to source other alternatives. We are grateful for your patience as due to low water pressure our standby tanks were not filling up as quickly.Again we thank Sir for your comment and we sincerely do apologize for all inconveniences caused.We welcome you back to the Star anytime.Yours Faithfully,MADANG STAR RESERVATIONS

10/10 – Uitstekend

Gabriel

1 nacht verbleven in juli 2023

8/10 – Goed

Gabriel

1 nacht verbleven in mei 2023

8/10 – Goed

Ian

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Clean hotel, understaffed
Started off badly with a failure by the hotel to pick me up at the Madang airport and then no-one at reception to answer the phone when I tried to let them know I was waiting. Eventually got a lift to the hotel with a local who took pity on me. Gate security is good at the hotel, but it's not located in a good part of town, so just stay inside the grounds unless you have a car. Check-in process was easy and staff were all friendly. The rooms are on two levels, away from the reception hub and the general impression is that this is a conference hotel rather than for social or pleasure. Rooms were huge and clean. Air conditioning only worked if you were in the room with the key in and had switched on the electrical isolator (took me a while to realise the isolator was off), so there's a cool-down period every tiem you leave the room. Breakfast (included) was excellent. The pool was open, but unsuitable for swimming in (cloudy with algae). Generally, the decor is tired and fading. It needs reinvestment and more business to help pay the bills. Overall I felt safe, with good staff, quiet and clean, but tired and fading. There are better hotels in town for the money.
1 nacht verbleven in maart 2023
Reactie van GM- Madang Star op 1 mei 2023
Dear IanThanks and appreciate your comments which assist us to improve our standards. Sincere apologies for missing out on picking up from the airport.Have a blessed day

10/10 – Uitstekend

sun hun

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it's ok
2 nachten verbleven in maart 2023
Reactie van GM op 1 mei 2023
Appreciate your comments

10/10 – Uitstekend

Roland

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good price for value ... very friendly staff members ... highly recommendable ...
1 nacht verbleven in maart 2023
Reactie van GM op 1 mei 2023
Hi RollandAppreciate your comments

8/10 – Goed

sun hun

Zakenreiziger
Positief: Netheid, personeel en service
The receptionist didn't stay in reception. So i was waited them.
3 nachten verbleven in januari 2023

8/10 – Goed

KUEMLANGAN

3 nachten verbleven in november 2022
Reactie van MSIH TEAM op 5 jan 2023
Dear Sir/ MadamAppreciate your review of the Hotel services.We look forward to your next stay with us.Kind Regards

6/10 – Redelijk

snnhun

1 nacht verbleven in mei 2022

10/10 – Uitstekend

Avis

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are so spacious and affordable and staff are friendly, but also respectful of privacy.
2 nachten verbleven in mei 2022
Reactie van Reservations Team op 14 mei 2022
Dear Avis we appreciate your feedback and look forward to more visits in the near future. Best Regards

6/10 – Redelijk

kim

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2022
Reactie van Reservations Team op 6 apr 2022
Dear Kim Thank you for your review of our services. We strive always to ensure our guest are satisfied and that our services are of exceptional standard. We look forward to having you visit again. Please do not hesitate to voice your concerns/ requests at our reception. Kind Regards

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service
Very Disappointing Services
The reception of the hotel was disappointing. I sent emails, follow up emails and then phoned the Hotel and then follow up phone calls to have them confirm my Booking & Airport transfer for x3 days. No one bothered to return my calls or respond to my emails. I had to find my own way to the Hotel. When i queried at the reception of my ordeal , one of the staff at the reception said "He was busy". How unprofessional and rude to respond to a guest!
1 nacht verbleven in maart 2022
Reactie van Reservations Team op 6 apr 2022
Dear Sir/Madam, Sincere apologies for the experience you had during your visit. We aim always to ensure our guests are satisfied and that our services are exceptional. Should you find yourself back at Madang Star , please do not hesitate to speak with the Personal Assistant. Kind Regards Reservations Team

10/10 – Uitstekend

sunhun

1 nacht verbleven in maart 2022
Reactie van Reservations Team op 23 mrt 2022
Dear Sir We appreciate your review and rating of our Hotel Services. We look forward to having you as our guest on further future travels into Madang. Best Regards

8/10 – Goed

Winifred

Reisde met familie
Positief: Personeel en service
Located at a Convinient location, closer to Madang town which is a walking distance.
7 nachten verbleven in februari 2022
Reactie van Reservations Team op 23 mrt 2022
Dear Madam, We appreciate your review and rating of our Hotel and services. We look forward to having you as our guest on further future travels into Madang. Best Regards

10/10 – Uitstekend

Joel

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
1 nacht verbleven in december 2021
Reactie van Roger Fragler -GM op 13 jan 2022
Thank you very much. Appreciate it. Printed out and displayed on the notice board. Stay safe

6/10 – Redelijk

Goran

Negatief: Personeel en service, comfort kamer
2 nachten verbleven in februari 2019