Voorkant van accommodatie

Beoordelingen van Best Western West Towne Suites

2.5 out of 5
Best Western West Towne Suites
650 Grand Canyon Dr, Madison, WI

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 545 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 288 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 88 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 46 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 1004 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean throughout, though the bathroom was dated.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Manager op 15 mei 2024
Hello Michael,We are thrilled to hear that you had a wonderful stay with us. We hope to welcome you back again soon for another fantastic experience!

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Decent place
1 nacht verbleven in mei 2024
Reactie van Manager op 14 mei 2024
Hello John,We appreciate your feedback on your recent stay. If there are any specific areas you would like us to improve, please reach out to our management team directly to discuss further.

8/10 – Goed

Barry

Zakenreiziger
Positief: Personeel en service
Hair dryer didn’t work and the shower sent half the water down the drain which resulted in a very weak stream at the shower head.
2 nachten verbleven in mei 2024
Reactie van Manager op 14 mei 2024
Hello Barry, We apologize for the inconvenience with the hair dryer and shower during your stay. Your feedback is valuable for our continuous improvement. We recommend contacting our management for further assistance with these concerns.

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pretty
1 nacht verbleven in april 2024
Reactie van Manager op 13 mei 2024
Hello Patricia,Thank you for sharing your feedback with us. We strive to offer a comfortable experience for all our guests. If you have any further comments or concerns, please feel free to reach out to our management team. We appreciate your support and hope to welcome you back in the future.

8/10 – Goed

Mary

Positief: Netheid, personeel en service
There was a tub in the bedroom, that makes the room dated. But the room was spotlessly clean. The staff was great and the breakfast was also very nice.
2 nachten verbleven in mei 2024
Reactie van Manager op 13 mei 2024
Hello Mary, We appreciate your feedback on our clean rooms, excellent staff, and nice breakfast! We strive to provide a comfortable experience for all our guests. Thank you for sharing your thoughts.

4/10 – Matig

Bruce

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Unable to get Expedia refund
1 nacht verbleven in mei 2024
Reactie van Manager op 10 mei 2024
Hello Bruce, We regret to hear of your experience with Expedia. Please reach out to their customer service directly for assistance with your refund request. We appreciate your feedback and hope to welcome you back in the future for a better stay.

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The made-to-order hot breakfasts included in the price of my room were amazingly delicious. Really a stand-out in hotel breakfasts!!
3 nachten verbleven in mei 2024
Reactie van Manager op 10 mei 2024
Hello Mary,We are thrilled to hear you enjoyed our made-to-order breakfasts during your stay! Our team takes pride in providing delicious meals for our guests to start their day off right. Your positive feedback is truly appreciated, and we hope to welcome you back for more delightful experiences in the future.

10/10 – Uitstekend

Sally

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and quiet. They serve order to make breakfast.
3 nachten verbleven in april 2024
Reactie van Manager op 4 mei 2024
Hello Sally,We appreciate your feedback on our clean and quiet environment, as well as our made-to-order breakfast service. Your satisfaction is important to us and we hope to welcome you back in the future.

6/10 – Redelijk

Dana, Bozeman

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Liked the idea of ordering breakfast to order, didn’t want the potatoes with eggs& bacon and asked for one pancake instead . Was told no with no reason . I can see why you want to control food not being wasted but I asked for one pancake then potatoes which your weren’t offering French toast that day.
1 nacht verbleven in april 2024
Reactie van Manager op 4 mei 2024
Hello Dana, We appreciate your feedback on our breakfast ordering system. Our aim is to ensure all guests receive the same standard options; however, we will share your suggestion with the team for future consideration. Thank you for bringing this to our attention.

8/10 – Goed

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Manager op 4 mei 2024
Hello Scott,We appreciate you choosing to stay with us. Feel free to contact us directly with any concerns you may have had during your visit. We hope to welcome you back in the future for an improved experience.

8/10 – Goed

Danny, Sturgeon Bay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quick stay
3 nachten verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello Danny, We appreciate you taking the time to share your experience with us. Should you have any further feedback or concerns, please feel free to reach out to our management team directly. Thank you for choosing our hotel for your stay.

8/10 – Goed

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Like the cooked breakfast. Didn’t like the bathtub floor - wobbly, felt like paddle boarding. Also, could hear every step and squeaky floor from the room above. No sound deadening?
2 nachten verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello Christine,We appreciate your feedback regarding our cooked breakfast. We apologize for any inconvenience you experienced with the bathtub and noise levels during your stay. Please reach out to management directly to address these concerns further.

10/10 – Uitstekend

Latonya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very nice and the breakfast was really good
2 nachten verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello Latonya,We are delighted to hear that you enjoyed your stay and found our breakfast to your liking. Your feedback is valuable to us, and we hope to welcome you back in the future.

10/10 – Uitstekend

Fernando

Non
1 nacht verbleven in april 2024
Reactie van Manager op 26 apr 2024
Hello Fernando,Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. We encourage you to reach out to our management team directly to further discuss any concerns you may have. Your insights are valuable to us as we strive to improve our guest experience.

10/10 – Uitstekend

Leannea

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Came down for horse fair and stayed here. Absolutely love the hotel and the staff they are all super nice and helpful. This is the second year in a row I stayed here and will continue staying at this property. Highly recommend. Always felt safe at this hotel inside and outside.
2 nachten verbleven in april 2024
Reactie van Manager op 23 apr 2024
Hello Leannea,We are thrilled to hear that you enjoyed your stay and that our staff met your expectations. It's fantastic to hear that you felt safe during your time with us both inside and outside the hotel premises. We appreciate your loyalty and look forward to welcoming you back on your next visit to the area.

10/10 – Uitstekend

marilyn

Reisde met een groep
Positief: Personeel en service
Had a very nice stay.
3 nachten verbleven in april 2024
Reactie van Manager op 23 apr 2024
Hello marilyn,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. Our team strives to provide exceptional experiences for all our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing our hotel for your visit.

8/10 – Goed

Mason

2 nachten verbleven in april 2024
Reactie van Manager op 13 mei 2024
Hello Mason, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 – Goed

Melanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Manager op 23 apr 2024
Hello Melanie, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 – Goed

Daniel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pleased with the hotel and the room except for the closeness of the towel rack to the toilet. A man has to pee side-saddle because straight on puts the towel rack into your shoulder. Nice TV, unfortunately, many of the channels on the listings in the room are no longer available. Updating is needed to the lists and lineup.
3 nachten verbleven in april 2024
Reactie van Manager op 20 apr 2024
Hello Daniel,We appreciate your feedback on the room amenities. Your comments will be forwarded to the relevant department for any necessary updates to enhance our guest experience. Thank you for bringing this to our attention.

10/10 – Uitstekend

Tenzin

1 nacht verbleven in april 2024
Reactie van Manager op 10 mei 2024
Hello Tenzin,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 – Goed

Patricia

2 nachten verbleven in april 2024
Reactie van Manager op 7 mei 2024
Hello Patricia, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Uitstekend

Dawn, Greenfield

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Large, clean room; comfortable king size bed; 2 large screen TVs that worked well, good breakfast included in the room rate; mini-fridg and microwave in the room; only suggestion would be to clean the exterior of the sofa and paint a few scrapes on the bathroom wall. All in all, an excellent stay for a reasonable price!
1 nacht verbleven in april 2024
Reactie van Manager op 15 apr 2024
Hello Dawn,Thank you for sharing your positive feedback on your recent stay with us! We're thrilled to hear that you enjoyed the spacious room, comfortable bed, in-room amenities, and breakfast. Your comments about the sofa and bathroom wall will be shared with our team for consideration. We hope to welcome you back soon for another great stay!

10/10 – Uitstekend

Bill

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unexpected outside construction happened and the staff moved me to another part of the bldg.
7 nachten verbleven in april 2024
Reactie van Manager op 13 apr 2024
Hello Bill,We apologize for any inconvenience caused by the construction. Our team always strives to ensure a comfortable stay for our guests and we're glad to hear we were able to accommodate you accordingly. Please feel free to reach out to our management team directly for any further assistance or feedback you may have. Thank you for choosing to stay with us.

10/10 – Uitstekend

Mike

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It had only two levels what is nice there where not a lot of stair. Plus there was a few entrances that opened with the room card.
2 nachten verbleven in april 2024
Reactie van Manager op 12 apr 2024
Hello Mike,We appreciate your positive feedback on the convenience of our hotel layout and room card access. Your comfort during your stay is important to us, and we strive to provide a hassle-free experience for all our guests. Thank you for sharing your experience with us.

10/10 – Uitstekend

Randy D

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a convenient stop over for me to make connections the following morning at Milwaukee International Airport. Staff was friendly and helpful. Breakfast was cooked to order with additional items like yogurt, cereal, muffins, coffee and juice available at no charge. My room was clean and comfortable with a huge television for entertainment.
1 nacht verbleven in april 2024
Reactie van Manager op 11 apr 2024
Hello Randy D,Thank you for sharing your positive experience with us! We're thrilled to hear that our convenient location, friendly staff, and delicious complimentary breakfast met your expectations during your stay. We're glad you found your room clean, comfortable, and equipped with amenities like a large television. We hope to welcome you back for another enjoyable stay in the future.

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Manager op 11 apr 2024
Hello Patricia,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 – Uitstekend

Darlene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Manager op 9 apr 2024
Hello Darlene,We are thrilled to hear that you had a fantastic experience at our hotel! Please don't hesitate to reach out if you have any further comments or need assistance.

8/10 – Goed

Kevin

Reisde met huisdieren, Reisde met partner
We stay at this hotel every year on our way home from Florida. We always feel so welcome and comfortable staying here with our little dog. I really appreciate that we are not put in a “pet room.” Our room was very clean and comfortable. The bed was comfortable as well.
1 nacht verbleven in april 2024
Reactie van Manager op 5 apr 2024
Hello Kevin,We're delighted to hear that you enjoyed your stay with us again and felt welcome with your furry friend. Providing a clean and comfortable room is our top priority for all our guests, including those with pets. We're glad you found the bed comfortable and hope you had a restful stay.

10/10 – Uitstekend

Zindzi

1 nacht verbleven in maart 2024
Reactie van Manager op 20 apr 2024
Hello Zindzi,Thank you for choosing our hotel! We are delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back soon for another enjoyable stay!

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a room at the end of the hall on the second floor. Nice clean room but heard everyone opening the doors to the stairs. This started at 5:30 am
2 nachten verbleven in maart 2024
Reactie van Manager op 29 mrt 2024
Hello Michael,We are pleased to hear that you found your room clean. We apologize for any inconvenience the noise may have caused and recommend future stays on a different floor for a quieter experience. We appreciate your feedback and hope to welcome you back for an improved stay.

10/10 – Uitstekend

Vicki

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, quiet and reasonably price.
1 nacht verbleven in maart 2024
Reactie van Manager op 29 mrt 2024
Hello Vicki,We are thrilled to hear that you found our hotel clean, quiet, and reasonably priced. Your satisfaction is our top priority and we hope to welcome you back soon for another enjoyable stay.

2/10 – Ontzettend slecht

Dana

Reisde met een groep, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
John the manager was a racist and profiled me and kicked me out and would not return my money and tried to keep my $100 deposit but I called in a community leader in to assist me. He returned my $100, but I heard he has been profiling a lot of black folks and keeping their money. I feel he needs investigating, he is giving hotel a bad name. I'm finding a civil rights complaint and I'm demanding my room refund because he kicked me out. I'm not recommending this hotel to anyone and hope it goes out of business because of the racism thats there.
1 nacht verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Dana,We take all feedback seriously and regret to hear about your experience. We will ensure your concerns are addressed appropriately. Thank you for bringing this to our attention.

6/10 – Redelijk

Beth

Positief: Netheid
Location next to freeway
2 nachten verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Beth, We appreciate your feedback regarding our hotel's proximity to the freeway. We understand that noise levels can vary based on individual preferences. Your comments will be shared with the team for future considerations. Thank you for choosing to stay with us.

8/10 – Goed

Kenneth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cook-to-order breakfast. Large suites
1 nacht verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Kenneth,We are delighted that you enjoyed our cook-to-order breakfast and found our suites spacious. Your feedback is greatly appreciated. We strive to provide top-notch service to all our guests. Thank you for choosing to stay with us.

10/10 – Uitstekend

Julie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Affordable price and clean. Breakfast was good with decent options along with the hot breakfast.
1 nacht verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Hello Julie,We are delighted to hear you found our hotel to be affordable and clean, and that you enjoyed our breakfast offerings during your stay. We strive to provide our guests with great value and a pleasant experience. Should you have any future concerns or feedback, please do not hesitate to reach out to our management team for further assistance.

6/10 – Redelijk

Ed

Reisde met partner
Positief: Netheid, personeel en service
The bathroom was dated and shower hard to use. The TV was almost worthless it was so hard to figure out and no instructions Bed was comfortable and the accommodations were large.
1 nacht verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Hello Ed,We appreciate your feedback regarding the bathroom and TV usability. We're glad you found the bed comfortable and enjoyed the spacious accommodations. If you have any further comments or suggestions, please feel free to share them with us.

10/10 – Uitstekend

Bruce

Reisde met een groep, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check-in - Very accommodating staff - Will return.
3 nachten verbleven in maart 2024
Reactie van Manager op 20 mrt 2024
Hello Bruce,We are pleased to hear that you had a smooth check-in experience and found our staff accommodating. We look forward to welcoming you back during your next visit.

2/10 – Ontzettend slecht

Tarri

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No phone service No WiFi Nobody at front desk Couldn’t wait to get out of there I want refund!
1 nacht verbleven in maart 2024
Reactie van Manager op 16 mrt 2024
Hello Tarri,We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Your concerns will be shared with the team for their awareness. For further assistance regarding a refund, please reach out to our management directly.

10/10 – Uitstekend

Hung

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
AC system is noisy when kicked on. Room is spacious and clean. Staff are friendly Breakfast is okay. Will comeback.
2 nachten verbleven in maart 2024
Reactie van Manager op 12 mrt 2024
Hello Hung,We appreciate your positive feedback on our spacious and clean rooms, friendly staff, and breakfast. We will address the AC noise concern to enhance your future stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back again.

2/10 – Ontzettend slecht

Amy

Reisde met familie
Positief: Netheid, voorzieningen
I left money in the room. Went to the Badger game. Money was gone.
1 nacht verbleven in maart 2024
Reactie van Manager op 9 mrt 2024
Hello Amy,We regret to hear about your experience and suggest reaching out to the hotel management directly to provide further details for review. We value all feedback to enhance security measures.

2/10 – Ontzettend slecht

Martine

Zakenreiziger
Positief: Personeel en service
Night manger super nice. I literally could hear the person in the next room snoring..ALL NIGHT!! Got no sleep. Room smelled mildewy. It was nice sized. Dont know how it got rated exceptional??! You could hear everything in every room. Breakfast was at 7am. Not good for those of us who work and need early breakfast.
2 nachten verbleven in maart 2024
Reactie van Manager op 6 mrt 2024
Hello Martine, We appreciate you sharing your experience with us. We regret to hear that you were disturbed by noise and the room condition. Your feedback is valuable for us to improve our services. We'll share your comments with the team for further evaluation. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

2/10 – Ontzettend slecht

Rachel

2 nachten verbleven in februari 2024
Reactie van Manager op 22 mrt 2024
Hello Rachel, We value your experience and would appreciate the opportunity to address any concerns you may have had during your stay. Please reach out to us so we can further discuss your feedback.

10/10 – Uitstekend

Crystal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Manager op 29 feb 2024
Hello Crystal,We're thrilled to hear you had a wonderful stay with us! If you have any further comments or suggestions, feel free to get in touch with us directly. Hope to welcome you back soon!

10/10 – Uitstekend

Pamela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast and very friendly staff.
1 nacht verbleven in februari 2024
Reactie van Manager op 29 feb 2024
Hello Pamela,We appreciate your positive feedback on our breakfast and staff. Your kind words motivate us to keep up the good work in serving our guests. Thank you for recognizing our efforts to make your stay enjoyable.

10/10 – Uitstekend

Alycia

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a nice stay
1 nacht verbleven in februari 2024
Reactie van Manager op 29 feb 2024
Hello Alycia,We are delighted to hear that you had a pleasant stay with us. Your feedback is greatly appreciated and we hope to welcome you back soon for another enjoyable experience.

6/10 – Redelijk

Amanda

3 nachten verbleven in februari 2024
Reactie van Manager op 22 mrt 2024
Hello Amanda,We appreciate you choosing our hotel for your stay. If there were any aspects of your experience that did not meet your expectations, please feel free to contact us directly so we can address them accordingly. We hope to welcome you back in the future for an improved stay.

10/10 – Uitstekend

Ginna

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really like how this is close enough to downtown, but far enough to avoid most of the traffic.
1 nacht verbleven in februari 2024
Reactie van Manager op 29 feb 2024
Hello Ginna,We appreciate your positive feedback on our convenient location relative to downtown and the traffic. We strive to offer a peaceful setting while still being easily accessible to key areas for our guests' convenience. Thank you for highlighting this aspect of your stay with us.

10/10 – Uitstekend

Valerie, Blair

1 nacht verbleven in februari 2024
Reactie van Manager op 22 mrt 2024
Hello Valerie,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean room. Even though it was busy it was quiet. Will be staying again
1 nacht verbleven in februari 2024
Reactie van Manager op 29 feb 2024
Hello Gary,We are delighted to hear that you enjoyed your stay with us and found our rooms to be clean and peaceful. We look forward to welcoming you back on your next visit.