Dear Guest We are sorry that your experience was not so good. The mattresses have recently been renovated and the hotel is usually very quiet. I don't know if the noise came from another customer. In that case, let us know and we will solve it. We hope you consider visiting us again.Sincerely.

Estimado Alberto.Gracias por su califiación, Esperamos volver a verle en HRC

Estimado Fausto.Siempre avisamos a nuestros clientes que la bajada al garaje para coches de 5m es complicada, aunque como vió, hay coches que lo bajan. Si lo metió en el garaje, es previo aviso , pues lo hacemos siempre y fue su decisión. Es un poco triste que su calificación sea de un 3 sobre 5 solo por el garaje. Gracias.

Dear Guest:Thank you very much for your good opinion about our Hotel. Indeed, we are right in the center, walking distance from all the nightlife atmosphere of Madrid, with restaurants and cafes. We hope to see you again at the Hotel.

Dear customer: It depends on what you expect from a three-star hotel.The hotel largely complies with the official standards of its category.Sincerely,

Dear Doug.Thank you very much for your calification.We expect to see you in your next visit to Madrid.

Thank you for your very favorable opinion. Our location is privileged. We regret the technical problem that we solved immediately.We look forward to seeing you again at HRC HOtel.

EStimado Giraldi.Muchas gracias por su calificación del hotel. Esperamos que su estancia fuese buena y trataremos de superarla en proximas visitas.Atentamente,

Thanks for your comments. Our location is one of HRC's strong points. We hope to see you again at our hotel.Sincerely,

Dear Mr. Ruben:The think is the weather, in March in Madrid, the usual is cold. This week, for example, temperatures have dropped 10 degrees Celsius and the hotel machines cannot be changing every week.We hope that the rest of the services were according to your needs.

Estimado HenryGracias por tu valoración.Y gracias por defender nuestra ubicación, y remarcarla.Atentamente,

stimado cliente.Lamentamos o que você nos contou, e embora o site forneça o horário que você pensa (14h00), trabalhamos com clientes que saem dos quartos para dar lugar a outros, com pessoas que precisam arrumar os quartos, e não Somos máquinas perfeitas. Provavelmente aconteceu que naquele momento havia o quarto que você queria (você estava procurando uma cama de casal e não duas camas).Pedimos desculpas se você percebeu falta de educação por parte da pessoa que o atendeu, mas normalmente não é o caso de nossas recepcionistas.Esperamos vê-lo novamente no hotel.Muito obrigado.

Gracias por sus comentarios.Atentamente,

Gracias por sus comentarios tan positivos y su máxima puntuación. Esperamos volver a verle en HRC Hotel.Gracias y Saludos.

Thanks for your comments.We have a breakfast restaurant, and given the bars, taverns, and "tapas" restaurants that surround the hotel, we decided not to have this service. You can enjoy it around the hotel.Thank you and we look forward to seeing you at our hotel.Sincerely,

Estimado Romualdo.Muchas gracias por su puntuación. Esperamos verle siempre que vuelva a Madrid en HRC Hotel.Atentamente,

Kära kund.Tack så mycket för utvärderingen av vår frukost. Vi hoppas att se dig igen på HRC Hotel.Vänliga hälsningar,

Estimada Claudia.Muchas gracias por sus comentarios.Atentamente,

Thank you for analyzing the weather, something that will surely help many travelers decide on our hotel. The area is very quiet.We are waiting for you at Hotel Reyes Católicos.

Gentile Cliente. Ci scusiamo per la mancanza di attenzione di uno dei nostri dipendenti. Infatti, se la camera è tripla, tutto deve essere previsto per tre persone. Vi preghiamo di perdonarci, anche se l'equivoco è stato risolto.Ci dispiace per l'inconvenienza.

Gracias por sus comentarios. Nuestra ubicación es muy centrica pero muy tranquila. Uno de los secretos del exito del HRC.Esperamos volver a verles por aquí.

Thank you for analyzing in so few words the essence of our Hotel.We hope to see you again at the Hotel Reyes Católicos.Sincerely,

Gracias por su visita.

Estimada Paula, Le agradecemos su comentario tan positivo del hotel. Lamentamos que no se haya sentido muy satisfecha con el desayuno. Se trata de un desayuno continental con barrita de pan y tomate, acompañada de jamón, jamón york o pavo, una pieza de fruta, cafe o infusión. Todo por 7.50 . Creemos que está mas que ajustado en precio, pero tal vez se refiera a un desayuno buffet, que no tenemos en el hotel.Gracias por su atención. Esperamos verle de nuevo en HRC

Gracias por su alta calificación

Dear Guest.We are sorry for your poor opinion. Fortunately it is not the opinion of the majority. We must evaluate other aspects such as location, treatment of the staff, etc... However, we regret not counting on your presence from now on.Thank you and we apologize.

Gracias por su valoración. Le esperamos en su proxima visita a Madrid.Saludos.

Dear Mr. William.Thank you for rating us so well. The location is very good, central but on a quiet street. Alejandra, our restaurant staff is a wonderful waitress. I will pass on your congratulations. The property is old but our guests appreciate that it is a small hotel. Thank you and we hope to see you again at Hotel Reyes Catolicos.

Dear GuestThank you for evaluating all aspects of our hotel. We have a faster taxi request system that comes to the hotel door. Also the street is very quietWe hope to see you again at the Reyes Catolicos hote