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Beoordelingen van Uno Hotel Thames

3 out of 5
Uno Hotel Thames
Ray Mead Road, Maidenhead, England

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 183 van 770 beoordelingen" "
Gastenscore: 8 - Goed. 316 van 770 beoordelingen" "
Gastenscore: 6 - Redelijk. 167 van 770 beoordelingen" "
Gastenscore: 4 - Matig. 70 van 770 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 770 beoordelingen" "

7,8/10

Netheid

8,4/10

Personeel en service

6,8/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Rick

Reisde met partner
Positief: Netheid, personeel en service
Goede prijs/kwaliteit verhouding. Erg vriendelijk personeel dat service gericht is. Hotel ligt mooi aan de thames, wel wat buiten het centrum. Leent zich prima voor verblijf met het oog op trips naar het westen van Engeland alsmede een bezoek aan Londen.
4 nachten verbleven in maart 2019
Reactie van Emily op 12 mrt 2019
Good Morning Thank you for taking the time to write a review I am glad to hear you enjoyed your stay and the team looked after you We will hopefully welcome you back to the Thames Hotel soon Kind Regards Emily

10/10 – Uitstekend

Elsie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank you, a great easy and quiet location for a stay in Taplow!
4 nachten verbleven in april 2024

8/10 – Goed

Elsie

Positief: Personeel en service
Easy, good two-night convenient stay in Taplow nextt to the river!
2 nachten verbleven in april 2024
Reactie van Conor op 3 apr 2024
Thank you for your kind review. We endeavour to do the best we can at all times. We look forward to welcoming you back to The Thames Hotel.Kind regards.ConorThe Thames Hotel Team.

8/10 – Goed

Neil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

6/10 – Redelijk

Nicholas

Positief: Personeel en service
The hotel could do with a lick of paint and new carpets. The bed was tipping to one side and generally the place felt as if the owners just didn't care about it. The staff were lovely, but you got the feeling they didn't really care either. I have known this hotel for over 45 years, and its never been or looked so unloved. There was no breakfasts available as before on our last stay, but the evening bar meals were adequate The crappy boat moored over the road needs to be got shot off as it's a complete eyesore, and it has funny smells eminating from it, which you can smell as you walk by. All in all our stay was ok, but this hotel could be made into a really beautiful place with a bit of love and a whole heap of cash thrown at it. Oh, and a lift would be a great addition for us oldies!
7 nachten verbleven in maart 2024

4/10 – Matig

sandra

Reisde met familie
Negatief: Netheid, voorzieningen
Overall fairly run down and needs a refit. Smelly in places. Dusty rooms. Shower doesn’t stay at a consistent temperature.
1 nacht verbleven in maart 2024

4/10 – Matig

Brian

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

6/10 – Redelijk

Sue

Noisy and basic, but a decent view.
Last minute booking for 1 night. Arrived (at around 7:30pm) and rang the reception bell twice. Then asked the bar staff if someone was available to check us in. Receptionist finally came and was attentive. Room was basic and dated and the spring mattress wasn’t the comfiest, but it was fine for 1 night. The worst part was the noise from the guy next door. There was the sound of an extractor fan all night and we were able to hear his full phone conversation. Not only that, but woken by all 4 of his visits to the loo throughout the night! Was also woken by people in the corridor talking loudly at around 3am, so a pretty disturbed night. The best part was the view of the river in the morning.
1 nacht verbleven in januari 2024

4/10 – Matig

Darren

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
A visit back to the 90s. Incredibly dated with a beer soaked carpet aroma throughout. There was no warm water for the shower in the morning. Was woken up at 1am with god knows who coming back and having their tv on too loud... the rooms are so close that you hear everything. The TV was relatively new and decent, and the bedding all clean. Had a peroni in the bar... people sat in silence with no background music, so i was kiterally listening to the old guy at the end of the bar sucking his false teeth around his mouth.
1 nacht verbleven in januari 2024
Reactie van Jennifer op 25 jan 2024
Hello,We are sorry that you feel your stay with us was not up to the standard we'd like to offer. We did indeed have a technical issue with our music system recently, but this was fixed on the day. Unfortunately it looks like it was fixed after you had left our bar.We would have been happy to move you to a different room if you were dissatisfied with the furnishings, though our rooms are refurbished regularly and have had no similar reports about your room.We would love to have a chance to show you the standards we hold ourselves to, should you wish to book with us again.

10/10 – Uitstekend

Zandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enjoyed our stay.
Very friendly staff - very pleased with our stay. Good value for money - wonderful location. Will definitely revisit and recommend.
2 nachten verbleven in januari 2024
Reactie van Jennifer op 25 jan 2024
Thank you very much for your kind words, we certainly look forward to welcoming you again!

6/10 – Redelijk

Chris

Zakenreiziger
an Ok stay
very convenient location and good parking facilities, surprised there was no breakfast on offer. would have been nice to have some soap in the bathroom rathe than having to wash my hands with shower gel.
2 nachten verbleven in januari 2024
Reactie van Jennifer op 25 jan 2024
Thank you for your review.We have spoken to our housekeeping team regarding toiletries, thank you for highlighting this for us.Our breakfast offering needs to be booked at least the night before so our team has a chance to set it up in the morning, which is done based on demand.We look forward to welcoming you again, this time with breakfast :)

6/10 – Redelijk

Susan

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The hotel is in a perfect spot overlooking the Thames in Taplow. The staff were lovely and although we only had a drink in the bar and 1 overnight stay, they were very chatty and friendly. On entering the hotel it's a bit dated but the room was very spacious and clean. The only issue was the bed! The hardest mattress I've ever not slept on! A real shame as it's very convenient for where my daughter has moved to but wouldn't risk it again.
1 nacht verbleven in januari 2024
Reactie van Jennifer op 25 jan 2024
Thank you for your review.We are sorry to hear you did not find the level of comfort up to scratch, and would have been happy to move you to a room with a softer mattress.We would love the chance to show you the right level of comfort that we like to offer our guests, should you wish to book again.

6/10 – Redelijk

Dave

It is only alright
Dated hotel with parking, don't do a breakfast. Stairs are a killer if your on top floor. Girl on reception was very good. Bang average.
4 nachten verbleven in november 2023

8/10 – Goed

George

Positief: Personeel en service
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Phelix

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in november 2023

8/10 – Goed

Stuart

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Angela

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
DO NOT BOOK THIS HOTEL TOTALLY UNFIT FOR PURPOSE. Cold, damp, smelly, sticky menus, absent food from menu, uncaring staff and owner, the list goes on. We checked-out before we became sick from the cold rooms and damp conditions let alone the cold water from bathroom.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Linda

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good as always.
1 nacht verbleven in november 2023
Reactie van Conor op 5 nov 2023
Hello Linda.Thank you for your kind review.Yes I'm back. I look forward to seeing you again in the not too distant future.Kind regards.Conor.The Thames Hotel Team.

6/10 – Redelijk

Pauline

Reisde met partner
Positief: Personeel en service
Thé location was great but there wasn’t a lift and the TV was difficult to operate. Instructions would have been most welcome. .
1 nacht verbleven in oktober 2023

4/10 – Matig

richard

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The tired hotel
Hotel is old and looking tired. Needs a complete facelift. There was no hot food for breakfast, when I emailed the hotel to inquire about the price and time of breakfast I got no reply from them. Have stayed here a few times now but will not book again.
1 nacht verbleven in oktober 2023

8/10 – Goed

Jeremy

Positief: Netheid, personeel en service
No lift.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Ron

Reisde met familie
Positief: Netheid
Negatief: Comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Conor op 29 okt 2023
Thank you for your review.We endeavour to do the best we can at all times.We look forward to welcoming you back to The Thames Hotel.Kind regards.The Thames Hotel Team.

6/10 – Redelijk

Mary

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Little gem
Fantastic location, lovely view from balcony. Lots to walk to from hotel. Easy parking.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall, good stay
For first time visit review very nice place to stay for 3 star hotel with good parking and secure. Only thing I would change is give better quality thicker pillows for better night sleep. As the pillows I had were so thin, Some additional information could be provided in the rooms with what’s for breakfast et cetera and booking out times. As I found the booking information provided on the website and the email for a booking site was one hour difference, so I was confused when the booking out was available. Very nice and clean rooms and friendly staff while recommend a visit.
3 nachten verbleven in oktober 2023

6/10 – Redelijk

Ceri

The family room did the job for the 4 of us. It’s nothing grand. The room was at the top of the hotel there was no lift.Breakfast was extra which was disappointing but the town centre is walkable so we did that on both days. The whole place is a little tired appearance and furniture wise but it all did the job
2 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Roy

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Paul

1 nacht verbleven in oktober 2023

6/10 – Redelijk

Michael

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
Location by the River is great, But unfortunately hotel let itself down being dirty upstairs and down. Spiders were present in webs in top corner of bedroom, and others cobwebs in other corners
1 nacht verbleven in oktober 2023

8/10 – Goed

Mark

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
Does the job - 6/10
This hotel is old and the interior is tired, however is does the job. The bed was conformable, the room was quiet, got a good night sleep and the full sized bath was fantastic. 6/10
1 nacht verbleven in oktober 2023

8/10 – Goed

Sandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

4/10 – Matig

Helen

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

8/10 – Goed

Stephanie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great staff and lovely river views.
Pleasant and efficient staff. My room had a balcony, which was most appreciated during that week’s heatwave. Excellent private parking area with CCTV.
9 nachten verbleven in september 2023

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Neil

1 nacht verbleven in september 2023

8/10 – Goed

Sally

Positief: Netheid, personeel en service en comfort kamer
We had a room with a balcony overlooking the Thames which was lovely. The hotel was very clean but it is tired looking. The staff were lovely and very helpful. Great location
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

IPH Fire Solutions Ltd

1 nacht verbleven in augustus 2023

4/10 – Matig

Ant

Positief: Netheid, personeel en service
The staff were friendly and the hotel has character. I was given a second floor room which was in the roof space so the eves encroached on the limited head room in the small room appart from the window bay. No lift, no coat hangers, no bedside table and no hot water for a morning shower. Not impressed, a premium price for a mediocre stay,
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Gareth

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Julia

2 nachten verbleven in augustus 2023

6/10 – Redelijk

Nigel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

4/10 – Matig

Darren, Bristol

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
The hotel is dated, worn out, on entry to my room (205) the curtain is half hanging off, linen unclean, hair in the bath, the bed was too small and has seen better days, shower just about worked… Really disappointed as it’s a perfect location
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice night away.
Nice hotel in a good position overlooking the river. Good bar with terrace. Maybe the whole place could do with a decorative update, but no problem with the double room which was clean and comfortable. Definately would stay again.
1 nacht verbleven in juli 2023

8/10 – Goed

Jo

Zakenreiziger, Reisde met partner
.
1 nacht verbleven in juli 2023

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Very Disappointing hotel. Wouldn't recommend.
Booked a 2 night stay Sunday and Monday nights. There was no food on Sunday after 9 pm and the restaurant was closed Monday so we had to go out to eat. The web site didn't say there was no cooked breakfast available. The general hotel was tired and run down as was our bedroom. The bed was hard and pillows uncomfortable. The bar was empty with no atmosphere. The front of house member of staff was pleasant and helpful but the only one we spoke to. This seems to be a rep's hotel and therefore not busy at weekends. the standard of the hotel was very disappointing and not as described on your website. In fact we were so disappointed that we decided not to stay for the second night, at our cost, and went home. We wouldn't stay there again and wouldn't recommend the hotel. We intend to send a full report to Tesco Clubcard telling them to warn their customers.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Peter

1 nacht verbleven in juli 2023

4/10 – Matig

Rakesh

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Rooms are old and dated, shower room cubicle needed a full deep clean :(
1 nacht verbleven in juli 2023

4/10 – Matig

Amanda

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
This is not a 3 star property. When you walked in it had a horrible musty smell, carpets not clean. We had booked bed and full English breakfast, but were told breakfast was not included, to be fair when I showed them my confirmation with breakfast they did honour it but was only continental. The room was very outdated and in need of a good clean, the toilet was very stained not a good look, the bathroom door had a been battered and didn’t close properly. The carpet was all frayed, the main light in the room had no ceiling cover and bare wires were exposed. Thankfully the restaurant was closed and the only good thing was that the receptionist gave us good recommendations elsewhere for food.
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Alan

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrible bed
1 nacht verbleven in juni 2023

4/10 – Matig

Jennie

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Poor
Hotel needs a good spring clean through out Also requires refurbishing Unfortunately the restaurant was closed, we were able to food from the bar, which was poor and mostly uneatable Breakfast, advertised as cooked breakfast was continental style, not appetising Good points was the bedding was clean, although pillows not great Towels were good quality, clean and fluffy, bathroom needed a deep clean
1 nacht verbleven in juni 2023