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Beoordelingen van Grange Moor Hotel

3 out of 5
Grange Moor Hotel
St Michaels Road, Maidstone, England

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 69 van 305 beoordelingen" "
Gastenscore: 8 - Goed. 121 van 305 beoordelingen" "
Gastenscore: 6 - Redelijk. 72 van 305 beoordelingen" "
Gastenscore: 4 - Matig. 30 van 305 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 305 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

6,6/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Gerrit Jan

Reisde met een groep
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Accommodation is in urgent need of a thorough makeover.
5 nachten verbleven in augustus 2023

8/10 – Goed

Rob

1 nacht verbleven in augustus 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Wat gedateerd hotel maar wel netjes. De kamer was erg warm en het bed keihard. De stoelen in het restaurant waren juist erg zacht. Hotel ligt toch wel een flinke wandeling van het centrum af.
1 nacht verbleven in juli 2019
Reactie van cc op 31 jul 2019
Dear Sir, Thank you for staying with us. it takes about 12 minutes to the town centre. We look forward to seeing you again. Kind regards Chantelle

10/10 – Uitstekend

ludc, amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
goed hotel goed geholpen door de jongen achter de
de jingen en de kok hebbben wat lekker speciaals te eten voor gemaakt kom zekker volgend jaar daar weer terug goed personeel en goede hulp
7 nachten verbleven in september 2018
Reactie van team op 8 mei 2019
Hi Ludc, Thank you very much for your wonderful feed back. Many apologies for the late response and look forward to welcoming you back. Best regards The team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Jammer dat dit onderdeel ingevuld moet worden. Daardoor halen veel mensen af bij het verzenden van een beoordeling

8/10 – Goed

Dany, Brasschaat

Positief: Netheid, personeel en service
Goed tussenstophotel
Parking was voor ons zeer belangrijk en dit hotel voldeed volledig. Ligt wel schuin tegenover een pittoreske kerk...met zeer actieve klokken voor de misvieringen Goed tussenstophotel met videobewaakte parking

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
uitstekend hotel
Op doorreis van Londen naar Nederland dit hotel online geboekt. Makkelijk bereikbaar vanaf de snelweg. Prima hotel, vriendelijke ontvangst; uitstekend ontbijt voor 5 GBP per persoon bijbetaling. Schone, voldoende ruime kamer met toilet, wastafel en douche. Aan rustige straat gelegen, ruime parkeerplaats. Zeker voor herhaling vatbaar!

4/10 – Matig

Kathleen

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I was kept up all night by people partying in the halls and having loud drunk sex till 12:30am. Felt unsafe to leave the hotel room to talk to staff, tried calling the desk 3 times but there was no pick up. Horrid experience.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Cathy

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very noisy party music . Rooms not soundproofed . Woken up by very loud neighbours having very loud sex - bathroom door doesn’t shut - no heating
1 nacht verbleven in februari 2024

6/10 – Redelijk

Stephanie

Reisde met een groep, Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
I definitely booked a room with a bath,which we were given after reminding at reception, there is no lift , so reception took our suitcases up for us,several flights of stairs and landings.They booked a taxi for us for next morning. Although the menu was limited my request for blue cheese sauce instead of peppercorn was forthcoming and the food was tasty. We were offered drinks on the house for our long wait.The whole area is being refurbished.Staff are helpful.Bed comfortable. The room we were in needs updating, broken bathroom door and toilet /toilet brush had not been checked before we went into the room. Not too noisy with doors like some hotels.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Dragos

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Yiwen

Zakenreiziger
The staff were very friendly and helpful in response to inquiries, although the room was small and not well-lit.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Andrea

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
On arrival there was no one at the reception and waited more than 10m for someone to come to us, the location does not have a lift, the room looked old, tv super small, and yhe worse part of our stay was that the RADIATOR was not working despite us calling them to tell this issue they did not fix it, the room was so cold and the customer service poor. It more an hostal than an hotel, we were coming late and as we did not have a key to enter the building we have to wait on the cold long for someone to let is in. Honestly the most horrible experience wont recommend this place to anyone, please go to a hotel an avoid this place at all cost
1 nacht verbleven in december 2023

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Average
Overall the hotel was pretty average. I stayed in a single room for one night. The noise coming from the neighboring rooms was very audible, but, luckily, it did not extend to late hours. Bathroom door would get jammed mid way, so it was tricky to get that room closed.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Graham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and safe
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

peter

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very dated property that has not had a penny spent on it for 20 years ..Room was dirty bathroom mouldy and run down shower was blocked and bed was on its last legs as rocked when lying on it ...Do not stay here unless its £25 per night as thats all its worth
1 nacht verbleven in november 2023

8/10 – Goed

Chris

1 nacht verbleven in november 2023

8/10 – Goed

Andrew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The cooked breakfast was only adequate and significantly overpriced for £12. A £12 breakfast should include mushrooms, black pudding or a salmon option.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good value .Reception always open during normal hours .We enjoyed our stay
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Annette

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed my stay at the Grange Moor hotel. Lovely room to stay in. With all the facilities that I needed. Tv, tea and coffee, and lovely comfortable bed.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Roberto

Positief: Personeel en service
Luke very professional and helpful Great location Good food Reasonable prices Definitely coming Beck
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Chris

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff were very friendly and welcoming, however the propert itself could do with some general upgrades to the decor and bedrooms.
1 nacht verbleven in september 2023

4/10 – Matig

Timothy

Negatief: Personeel en service
Very unsettling.
The main reason for the poor review is the absence of any staff members at check in and checkout. We had to wait on arrival. Had drinks at the bar of the hotel, which were wrong and therefore almost undrinkable. On our return from our evening out we were greeted by a security guard. However, after several minutes of our arrival there was a huge violent confrontation in the room next door which spilled out onto the corridor and we feared for our own safety. We barely managed to get any sleep as the perpetrator returned some time later and that was capped off with an altercation in the car park, which we backed onto. I waited in the morning to feedback but there was nobody to help us.
1 nacht verbleven in september 2023

8/10 – Goed

Terry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel is an old tired building, but this was made up for by the excellent service. Breakfast was good. Ample parking.
1 nacht verbleven in september 2023

8/10 – Goed

Andrea

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Tired but Lovely Hotel.
A lovely looking Hotel, but the fixtures and fittings are tired. No shortage of cobwebs and dirty windows inside and out. Public areas Carpets were really dirty. Limited Menu but the food was really good. The Hotel has recently changed hands, so we expect the new owners will get to grips with these things. Otherwise comfortable and very friendly staff, nothing was too much trouble for them.
6 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Chun Sing

1 nacht verbleven in september 2023

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023

8/10 – Goed

Sean

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023

6/10 – Redelijk

Angela

Positief: Netheid, comfort kamer
Comfortable, clean and nice staff
The staff were very pleasant and helpful. The food I had was average but sufficient. I found the hotel clean comfortable but feel it could do with an update. Overall it was convenient and suited my needs.
2 nachten verbleven in september 2023

4/10 – Matig

Mike

Zakenreiziger
No Wi-Fi working in room also kettle broken
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Only if desperate
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Marius

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had an amazing stay, the gentleman at reception is very friendly and room was very comfortable
1 nacht verbleven in augustus 2023

8/10 – Goed

Anthony

Zakenreiziger
Positief: Netheid, personeel en service
Good Place to Stay
Quiet and adequate but paid more this week then last week for the single.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Serena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

8/10 – Goed

Anthony

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good place to stay
Quiet and pleasant
1 nacht verbleven in augustus 2023

6/10 – Redelijk

STEPHEN

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Great for small single people
Well it was clean ish, the service was just a tad above non existent. The room was super compact, think like a big lunch box, the carpark was full. Probably wouldn't stay here again , ever.
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Sue

Reisde met partner
Negatief: Voorzieningen
Room nothing like the pictures. Awful
1 nacht verbleven in juli 2023

6/10 – Redelijk

Brian

Zakenreiziger
Positief: Personeel en service, comfort kamer
Brief stay
The overall experience was good. The room we had, nr28, had a couple of issues. The toilet seat needed fixing and the shower drips constantly. The strip light in the bedroom isn’t particularly nice and the Tv remote refused to turn off the tv so had to switch it off at the wall. Apart from the above would book again if in the area. Hope this helps.
1 nacht verbleven in juli 2023

8/10 – Goed

Paul

Positief: Personeel en service
convenient little hotel for a short stay
1 nacht verbleven in juli 2023

10/10 – Uitstekend

ian

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 night business trip
4 night Business trip. Room comfortable food was very good staff were professional
4 nachten verbleven in juni 2023

8/10 – Goed

Hikmet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bedroom is small, but hotel is good
2 nachten verbleven in juni 2023

4/10 – Matig

Stephanie

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in juni 2023

6/10 – Redelijk

G

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023

6/10 – Redelijk

Katelyn

Reisde met partner
Positief: Netheid
Nice looking exterior, room was small and stuffy. Needed to air it out when I arrived. Asked for a bath and was told I’d have a room with one but ended up not being the case. Limited power points but the wifi was good. Room wasn’t cleaned during the day but we mustn’t have put the sign out in time (had it on the door at 11am when we went out).
2 nachten verbleven in mei 2023

4/10 – Matig

Chris

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very tired looking hotel, way over-priced.
This is possibly one of the worst, most depressing hotels I have had the Mis pleasure of staying in for quite some time. The hotel is not really a hotel (or not at least where we were housed) but a room in an old house opposite the hotel which is really just a HMO. The room was small, tired looking with 80’s furniture and decor. The mattress was old and needed replacing at the shower the size of a small telephone box. The hall to the room was also very dull and uninspiring which is the ‘hotel’ was priced at £40 for the room I wouldn’t be leaving this review but we paid £78 and that didn’t even include breakfast - which was a further £15 each per head or £12 if we paid upon arrival. The only appealing quality was its location and the fact it had a 24hr bar - which we didn’t use as it looked very uninspiring. The staff were all also slightly odd that we met when we arrived and another couple had an issue with their payment. Our payment also hasn’t been taken ahead at our booking the room stage with hotels.com which is odd for the website and just generally we felt that the ‘hotel’ was just a cash cow for the owners with no investment or though about the comfort of the guests. When we told local people we were staying at ‘that’ hotel they said it was the worse in town but when we looked on line, others nearby looked even more uninspiring so who knows what that says about Maidstone? This is a budget hotel which should be priced according!
1 nacht verbleven in april 2023
Reactie van Lawrence Gibbons op 4 mei 2023
Hi Chris,Sorry to hear that you were not happy with your stay. I was one of the three members of staff on reception that night that distinctly remembers you checking in. A little unkind to call us 'odd'. I think you were miffed that you thought you had paid for the room and seemed quite adamant, even though we told you with expedia bookings that the hotel collects money upon arrival. It even said so on your booking confirmation. We were full that night and endeavoured to get you sorted even though we were dealing with another couple before you, who you mentioned whose card had declined. They were very nice and were patient whilst we waited for the payment to go through. Despite being full you were the only one who complained about the room. I guess we can't win them all. You mention both the hallway and the bar were 'uninspiring', perhaps you could suggest what would be inspiring to you. We are always happy for suggestions. The breakfast is extra but fairly priced. Again it does say when you booked, it was room only. Thanks for your feedback!

8/10 – Goed

Marian

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023

10/10 – Uitstekend

Paul

1 nacht verbleven in april 2023

6/10 – Redelijk

Joanna

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Basic
Rooms are basic, in much need of a revamp and decorating. But room was clean and staff were friendly
1 nacht verbleven in april 2023

8/10 – Goed

Mark

1 nacht verbleven in april 2023

2/10 – Ontzettend slecht

Mike

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel looks nice in the pictures and I stayed for 1 night there as I was in the area. It was cheap in comparison to others but there are reasons for that. There was no one at reception when I arrived and the barman had to come across and check me in. The room was dreadful! It was about 130 sq ft which included the 'bathroom' with a full or single bed. The bed was very weird and was wobbling around. The mattress felt like it was about 50 years old and was sagging and very uncomfortable. There was obviously no room to move in the room with about 14" at one side to be able to access the bed and up against a wall on the other side. The 'bathroom' was dreadful as well although it had been tiled at some stage within the last 20 years I guess. The faucets on the basin were old, dirty and the basin looked old and grubby. The shower was almost impossible to use and was over a tub that is about 4' long. The faucets for the tub and shower were old, very grimy and looked like they are from the '60s. Hot water took a long while to come through and as there are faucets rather than a mixer almost impossible to get a decent temperature. Water pressure was practically none existent and after struggling with it I finally had to give up and not shower. Restaurant has an online menu which is nothing to do with what they actually had available. I had the roast lamb which in itself was OK but not great, and the vegetable were overcooked with soggy roast potatoes. All tasted microwaved. AVOID
1 nacht verbleven in maart 2023