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Beoordelingen van Le Meridien Towers Makkah

5 out of 5
Le Meridien Towers Makkah
Kudai Road, Makkah

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 146 van 360 beoordelingen" "
Gastenscore: 8 - Goed. 114 van 360 beoordelingen" "
Gastenscore: 6 - Redelijk. 55 van 360 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 360 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 360 beoordelingen" "

8,2/10

Netheid

7,6/10

Personeel en service

7,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Nadeem

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Naila

2 nachten verbleven in maart 2024

8/10 – Goed

Muhammad

1 nacht verbleven in maart 2024

10/10 – Uitstekend

vikhar

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Mohammed

1 nacht verbleven in januari 2024

6/10 – Redelijk

Rasif

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen
We booked a royal suite. The actual accommodation was different than what was shown in the photos on expedia. The room was smelling bad when we checked in. The fittings inside needed a good repair. The carpet was dirty as well. One of the showers was broken, about which we complained but it was never attended to. I will not rate it really bad, rather would say it was an average stay. However, full credit to their shuttle service which never disappointed us.
8 nachten verbleven in december 2023

6/10 – Redelijk

Isa

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The Hotel itself is a complex of mutlfiple towers, which are just next to each other. The concept is totally fine. I was very disappointed by the room. Very old fashioned. Old carpet (don’t know when it was cleaned last time fully), shower was also very basic. Shower has was not working completely. Remote controller for tv was fixed with very amateur tape. All in all, very old room
1 nacht verbleven in december 2023

6/10 – Redelijk

Deeko

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Near haram
1 nacht verbleven in december 2023

8/10 – Goed

Emad

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The shuttle bus to the hotel was more than perfect around the clock and the destinations was not so far about 5 minutes away from the Haram staff are happy to serve all clients with care and love
2 nachten verbleven in november 2023

10/10 – Uitstekend

Obaid

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Access ro Haram. Dining and clean rooms. Good service
2 nachten verbleven in november 2023

10/10 – Uitstekend

Syed, Markham

Positief: Voorzieningen
Keep up the good work
2 nachten verbleven in november 2023
Reactie van Le Meridien Towers Makkah op 14 nov 2023
Dear Mr. Sayed,Greetings from Le Meridien Towers Makkah!At the outset it gives us great pleasure to earnestly show our gratitude for having chosen our hotel as the preferred venue for your stay during your visit to MakkahThank you for sharing your valuable feedback. We highly appreciate your recognition of our services. We look forward to your continued patronage.With Best RegardsLe Meridien Towers Makkah

10/10 – Uitstekend

Asif Ahmed saeed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Le Meridien Towers Makkah op 14 nov 2023
Dear Mr. Asif,Greetings from Le Meridien Towers Makkah!At the outset it gives us great pleasure to earnestly show our gratitude for having chosen our hotel as the preferred venue for your stay during your visit to MakkahThank you for sharing your valuable feedback. We highly appreciate your recognition of our services. We look forward to your continued patronage.With Best RegardsLe Meridien Towers Makkah

10/10 – Uitstekend

mohammed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant Stay
I've stayed many times before at this propriety. Even during Ramadan. As always, i would say it's Money Well Spent. The shuttle service to Haram is unbeatable. 3 Minutes ride only and 24/H service. No one could beat that. The rooms are comfortable and clean. But the highlight that i noticed this last visit, is how everyone is striving and even competing to present you with the best service possible. It's unbelievable how everyone from the Room Service that checks on us all the time to ensure that we're not missing anything, and they're ready to do your room any time, to the crew in charge of the breakfast. Especially at the Khaleeji ( Gulf ) Restaurant. While, the breakfast could definitely be better and perhaps this is one thing that hasn't changed or improved much in years. However, it's really not much compared to the welcoming smiles that you get and the immediate attention from the minute you step in to the restaurant. I would like to mention Mr. Saud Syed Kareem. He's very welcoming and always makes sure to go above and beyond for our comfort and with all the guests. Thank you Sir. Overall, i will highly recommend Le Meridien Towers. And, i can't wait to go back.
3 nachten verbleven in september 2023
Reactie van Le Meridien Towers Makkah op 23 okt 2023
Dear Mr. Mohammed,Thank you for staying with us and providing your valuable feedback. We highly appreciate your recognition of our overall efforts and services. We look forward to welcome you again.RegardsLe Meridien Towers Makkah

6/10 – Redelijk

Khaled

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Shuttle is good but customer service is not
The best thing about the hotel is the shuttle to the Haram which takes 2 minutes. The customer service needs to improve and staff need to be trained in it, it seems some people are employed for the sake of it.
4 nachten verbleven in oktober 2023
Reactie van Le Meridien Towers Makkah op 23 okt 2023
Dear Mr. Khaled,Thank you for staying with us and providing your valuable feedback. Your feedback has been noted and we assure that we shall take suitable measures to meet your expectations. We look forward to welcome you again.RegardsLe Meridien Towers Makkah

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good but poor customer service
This is my third time staying in this hotel in the last 18 months. The best thing about this hotel is the shuttle to the Haram (literally outside), it takes less than 2 minutes to get to the clock tower from the hotel. The shuttle is around every 10 minutes (it's frequent). The housekeeping has improved however the check-in needs to be improved a lot particularly the staff, it's like some of them don't know what they're doing and were employed for the sake of it. They need to be trained better and provide better customer service as this affects your mood about the hotel.
2 nachten verbleven in oktober 2023
Reactie van Le Meridien Towers Makkah op 23 okt 2023
Dear Guest,Thank you for staying with us and providing your valuable feedback. Please accept our sincere apology for the inconvenience caused. We look forward to welcome you again.RegardsLe Meridien Towers Makkah

8/10 – Goed

anowar

Reisde met familie
Positief: Personeel en service
It’s not 5 star..but good for the price..the lobby where they have the coaches (waiting areas) need to be more clean and to much flies around.. Room are decent/air conditioner need new thermostat won’t work only on one speed .. The best thing I like about this hotel is the transportation from and to the haram masjid ..
4 nachten verbleven in september 2023
Reactie van Le Meridien Towers Makkah op 14 nov 2023
Dear Guest,Greetings from Le Meridien Towers Makkah!At the outset it gives us great pleasure to earnestly show our gratitude for having chosen our hotel as the preferred venue for your stay during your visit to MakkahThank you for sharing your valuable feedback. We highly appreciate your recognition of our services. While apologizing for the inconvenience caused to you, we would like to assure you that your observation has been discussed with our management team and suitable action initiated.Let us assure you that it is our constant endeavor to provide high standards of personalized service and efficiency and would request you to not to hold this particular incident as a reflection of our overall services. We look forward to your continued patronage.With Best RegardsLe Meridien Towers Makkah

10/10 – Uitstekend

Muhammad

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect for Umrah pilgrims with reasonable price. Special thanks to Bell Boy Shafi from Burma.
2 nachten verbleven in september 2023
Reactie van Le Meridien Towers Makkah op 14 nov 2023
Dear Mr. Muhammad,Greetings from Le Meridien Towers Makkah!At the outset it gives us great pleasure to earnestly show our gratitude for having chosen our hotel as the preferred venue for your stay during your visit to MakkahThank you for sharing your valuable feedback. We highly appreciate your recognition of our services. We look forward to your continued patronage.With Best RegardsLe Meridien Towers Makkah

10/10 – Uitstekend

Murtala Muqaddas

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen
Prompt response and good meal
10 nachten verbleven in september 2023
Reactie van Le Meridien Towers Makkah op 14 nov 2023
Dear Mr. Murtala,Greetings from Le Meridien Towers Makkah!At the outset it gives us great pleasure to earnestly show our gratitude for having chosen our hotel as the preferred venue for your stay during your visit to MakkahThank you for sharing your valuable feedback. We highly appreciate your recognition of our services. We look forward to your continued patronage.With Best RegardsLe Meridien Towers Makkah

10/10 – Uitstekend

Ahmed

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
12 nachten verbleven in september 2023
Reactie van Le Meridien Towers Makkah op 14 nov 2023
Dear Mr. Ahmed,Greetings from Le Meridien Towers Makkah!At the outset it gives us great pleasure to earnestly show our gratitude for having chosen our hotel as the preferred venue for your stay during your visit to MakkahThank you for sharing your valuable feedback. We highly appreciate your recognition of our services. We look forward to your continued patronage.With Best RegardsLe Meridien Towers Makkah

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
UMRAH LESSER HAJJ
Nice mee our accommodation requirements. Shuttle service to Haram was fantastic. Fellow shuttle service users need to learn to Queue
6 nachten verbleven in augustus 2023

10/10 – Uitstekend

Mohamed

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fast Jede 10 min Bus zur Haram, die Fahrt dauret nicht mehr 5 min .
14 nachten verbleven in juli 2023

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The service was terrible and this is not a 5* hotel
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Mohammed mohsin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

sumera

11 nachten verbleven in juli 2023

10/10 – Uitstekend

Ammar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would come back to this property without hesitation.
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Nofiu

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

sheerin

1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

sheerin

Negatief: Staat van de accommodatie en faciliteiten
The staff is very rude. Their behaviour is very bad. Besides, they torture even though the payment is done in advance. I hate the property.
1 nacht verbleven in juni 2023

8/10 – Goed

Razzak

Positief: Netheid, staat van de accommodatie en faciliteiten
Check-in is very slow and complex, with long queues forming as a result. Must have the booking reference ready. My booking could not be found, even with the reference number, as 'the system is updated only once a day'. Kept me waiting over 30 minutes for someone to check the booking, which was eventually found. The management need to improve their check-in process. The staff work hard and do their best
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Mohammad

2 nachten verbleven in mei 2023

10/10 – Uitstekend

WESSAMELDIN

The bus shuttles make it very close to haram
1 nacht verbleven in mei 2023

8/10 – Goed

Nabeel

3 nachten verbleven in mei 2023

8/10 – Goed

Badariah

6 nachten verbleven in april 2023

10/10 – Uitstekend

AbdulHafeedh

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best hotel
It was a beautiful hotel
4 nachten verbleven in april 2023

10/10 – Uitstekend

Sahar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bus shuttles were very easy to take and accessible at all times. Property was very clean, staff were very helpful and friendly. I checked in within minutes and same with checking out. Highly recommended
4 nachten verbleven in april 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Grrat hotel snd excellent shuttle service to Haram
The suite with kitchenette was very useful during our stay in Ramadan as we could just heat up our food. The reception and room service staff were friendly and accommodating. The free shuttle service to Haram was excellent which took few minutes and made the whole trip comfortable and easy. Jazakallah Meridian!
9 nachten verbleven in maart 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Every one is good except bus drivers they waited t
All is well i was staying more then 10yrs
2 nachten verbleven in januari 2023

4/10 – Matig

Jean Francois

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Apparts are not clean, carpets, table and counter, rest rooms moldy, carpet dirty and dusty
2 nachten verbleven in februari 2023

4/10 – Matig

AHMAD

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten

8/10 – Goed

Ashraf

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Satisfying
It was OK overall. The only drawback is the huge number of guests which made it difficult sometimes for the staff to do their duties perfectly. The breakfast wav varied and satisfying. It’s a nice place anyway.
4 nachten verbleven in februari 2023

8/10 – Goed

rehool

Reisde met een groep
Negatief: Voorzieningen
I loved the frequencies of shuttle services (24 hrs) to the Masjid al-Haram (the Great Mosque of Makkah).and the drop off and pick up location. One can easily find the way without getting lost. This was/is an A service. It takes less than 4 minutes to get there by the shuttle and 5 minutes walk to the Kaa'ba. What I didn't not like was that, the hotel does not have any newer plug points ( Electrical outlets) to plug in the USB for phone charging like all hotels do these days in the rooms. That's very old fashion and INCONVENIENCE!!! So be prepared if you are staying here. Apart from that, I would say, it served my purpose and I am happy for what I got for the price I paid. The rooms have a safe, small refrigerator and a kitchenette (no stove or microwave). It comes in handy if you are staying for few days to store fruits and non perishable food. I would recommend this hotel if you are not a picky person.
3 nachten verbleven in februari 2023

6/10 – Redelijk

Mariama

2 nachten verbleven in januari 2023

10/10 – Uitstekend

Naayef

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
The guys at the reception checking us in and out were amazing
1 nacht verbleven in januari 2023

10/10 – Uitstekend

Leena

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
The hotel was very close to Haram. the bus hotel bus to transfer is amazing and runs nearly every 5-10 minutes. the room was clean and spacious
5 nachten verbleven in januari 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect place and close to masjid
1 nacht verbleven in december 2022

8/10 – Goed

Abdelkader

3 nachten verbleven in december 2022

10/10 – Uitstekend

Tajudeen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My wife and I stay in wasn't bad. Good Overall
2 nachten verbleven in november 2022

6/10 – Redelijk

amtul

Positief: Comfort kamer
It was just ok stay.
Initially our stay at Tower 5 room was good but no view. We booked for City View and when we requested for city view room, we were given Room at Tower 8, which had several issues. It wasn't clean, overused furniture, bathroom was clogged water. Breakfast was good. Reception staff not experienced. Shuttle service is good.
4 nachten verbleven in augustus 2022

10/10 – Uitstekend

ASHRAF

6 nachten verbleven in augustus 2022

8/10 – Goed

Muhammad Raheel

1 nacht verbleven in januari 2022