Cher Mr Louis, Nous souhaitons avant tout vous remercier pour avoir choisi notre hôtel Sofitel Malabo Sipopo Le Golf pour votre séjour à Malabo ainsi que pour le temps que vous avez consacré à nous faire part de vos impressions. Merci pour vos aimables commentaires sur le cadre de l’hôtel. Nous sommes désolés de lire que le service de notre équipe de réception n'ait pas été à la hauteur de vos attentes car l'équipe s'efforce de maintenir les plus hauts standards de service afin que nos clients profitent pleinement de leurs vacances parmi nous. Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. Sincèrement Directeur Général

Dear Mr. Fikret, Thank you for reviewing your recent stay in our Sofitel Malabo Sipopo Le Golf. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Sincerely General Manager

Dear Mr/Ms Anonymous, Thank you for your feedback.!!! Regards

Dear Mr Ken Thank you for the time you spent to share your feedback on your recent stay at the Sofitel Malabo Sipopo le Golf, to be considered as one of the best hotels you stayed is certainly a high praise. We are glad that you've enjoyed the facilities and design. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Regards

Dear Mr Ken, Thank you for sharing your feedback on your recent holiday experience among us. We are glad to read that you had a great time at the Sofitel Malabo Sipopo. Our staff will appreciate greatly your compliments and thrive to aim higher for your satisfaction. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Regards

Mr. Ken, Thank you very much for the positive feedback. Best Regard

Mr Ken, We are glad that you have enjoyed your stay and visit the landscape the Sofitel Malabo Sipopo le Golf can offer. Thank you very much for charing your feedback and we hope that your next visit you will be able to discover more of the hotel. Until next time! Best regards

Dear Mr. Mitja, Thank you very much for taking the time to give us a feedback after your stay. We are glad that you've enjoyed your stay and appreciate the food and the hotel's facility. We are looking into the aspect of the service to improve as mentionned. Your appreciation will be transmitted to the staff who are continuously doing their best for the guest satisfaction. Hope we will have an apportunity to welcome in the future. Best regards

Dear Neil, Thank you for taking the time to tell us about your experience at the Sofitel Malabo Sipopo Le Golf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have retained all the positive reviews that will help us regain your satisfaction, we will discuss this with the staff to solve the issues that you´ve experienced. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Guest, Thank you very much for the comment . This is the greatest motivation and reward we can receive from you, i am sure that our team will be pleased. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Sincerly

Mr Ronald, Thank you for letting us know about your experience at the Sofitel Malabo Sipopo le Golf. We are glad that you've enjoyed the property and the friendliness of our staff. I am sure they will enjoy your comments and use it as motivation to aim for the excelence. Untill we welcome you again. Thank you for your appreciation. Best regard Front Office Manager