Geachte Johanna,Bedankt voor het delen van uw ervaring bij ons.Het spijt ons te horen dat u vond dat ons complex verouderd was en dat er sprake was van achterstallig onderhoud. We streven er voortdurend naar om onze accommodatie te verbeteren en uw opmerkingen zullen worden doorgegeven aan het managementteam voor verdere evaluatie.We begrijpen ook uw opmerking over het uitzicht op zee en zullen dit meenemen in onze overwegingen voor toekomstige verbeteringen.We waarderen uw eerlijke feedback en hopen dat we de kans krijgen om u in de toekomst een betere ervaring te bieden.Met vriendelijke groet,Het team van Roc Portonova

Hello Martin, First of all, thank you so much for choosing Roc Portonova for your holidays and for leaving your feedback. We will take note of your comment and we will do our best to improve. Nevertheless, we are happy to hear that you liked our location and cleanliness. We hope you visit us again in the future!

Cher Rodolphe,Merci beaucoup pour votre excellente évaluation ! Nous sommes ravis d'apprendre que vous avez apprécié l'ambiance et la piscine de notre hôtel.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une autre expérience mémorable.Cordialement,L'équipe du Roc Portonova

Cher Rodolphe,Merci beaucoup d'avoir partagé votre avis sur votre séjour au Roc Portonova. Nous sommes ravis d'apprendre que l'ambiance et la piscine vous ont particulièrement plu. Votre satisfaction est notre plus grande récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Cordialement,L'Équipe du Roc Portonova

Dear Joanne,Thank you for taking the time to share your detailed feedback following your recent stay with us. We're delighted to hear that you enjoyed our property's peaceful and scenic location, as well as the helpfulness of our reception staff.We appreciate your constructive comments regarding the dated corridors and some rooms, especially the kitchen area. Rest assured, we take guest feedback seriously and will consider ways to improve and modernize our facilities.Regarding your feedback on the breakfast experience, we apologize for any inconvenience caused by the outdoor dining arrangement. We'll certainly take your comments into consideration to ensure a more comfortable dining experience for our guests, especially during inclement weather.Your comments about the breakfast selection and the toaster have been duly noted, and we'll work on addressing these issues to enhance the overall guest experience.We're glad to hear that despite these concerns, you were satisfied with the value for money and would consider returning for another low-cost holiday or short break.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future.Best regards,The Management Team at Roc Portonova

Kære Allan,Tak for at dele din oplevelse med os.Det er beklageligt at høre, at du fandt vores hotel nedslidt, og at du havde problemer med at lukke skydedøren. Vi beklager eventuelle gener eller besvær dette måtte have forårsaget under dit ophold. Vi vil sikre os, at denne feedback videregives til vores vedligeholdelsesteam for yderligere undersøgelse og for at rette op på eventuelle problemer.Vi sætter pris på din feedback, da den hjælper os med at forbedre vores service og faciliteter. Vi håber, at du vil give os en anden chance for at imponere dig på en fremtidig rejse.Venlig hilsen,Roc Portonova-teamet

Chère Maud,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience avec nous.Nous sommes ravis de lire que vous avez trouvé votre séjour spacieux, confortable et que vous avez été bien accueillie par notre personnel. La satisfaction de nos clients est notre priorité absolue, et nous sommes ravis de voir que nous avons pu répondre à vos attentes en matière de service.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une autre expérience mémorable.Cordialement,L'équipe de Roc Portonova

Dear Carole, first of all thank you for your review and sharing with us your experience at Roc Portonova. We would have liked you to have had a direct communication with our reception staff to have improved your stay and to have provided you with some direct solution. We would like to emphasize that our cleaning staff comes by every day and we take cleanliness and hygiene very seriously. In addition, we are also making some renovations to the facilities to improve the overall appearance of the hotel. We hope to have the pleasure of welcoming you back in the future to experience these changes and have a better experience with us.

Gracias por tu reseña, Marta. Actualmente estamos haciendo unas reformas en las instalaciones para mejorar el aspecto general del hotel. Esperamos tener el placer de darte la bienvenida en un futuro para que experimentes estos cambios y tengas una mejor experiencia con nosotros.

Your rating means a lot to us and we are delighted that you had a great time with us. We can't wait to see you again and provide you with another memorable experience!

Estimado cliente, le agradecemos su comentario y le pedimos disculpas por las molestias ocasionadas durante ese tiempo, pero hubiéramos agradecido una comunicación previa con nuestro personal para poder haberle proporcionado una solución. De cualquier manera esperamos que haya disfrutado de su estancia con nosotros y esperamos tener el placer de darle la bienvenida de nuevo pronto.

¡Muchísimas gracias, Pedro!

¡Muchas gracias, Juan Antonio!

We extend our heartfelt apologies for any disappointment you may have experienced during your recent visit. Your feedback is of utmost importance to us, as it serves as a valuable resource for our ongoing efforts to enhance our service and ensure the utmost satisfaction of our customers.Rest assured, we will thoroughly assess your comments and scrutinize the details of your case to pinpoint areas where we could have provided a better experience. We genuinely hope that you will grant us the privilege of welcoming you back in the future. This would afford you the opportunity to witness the positive changes we've implemented and enjoy an experience that fully meets your expectations.We are grateful for your continued trust in us and eagerly anticipate the pleasure of your return.

We extend our heartfelt apologies for any disappointment you may have experienced during your recent visit. Your feedback is of utmost importance to us, as it serves as a valuable resource for our ongoing efforts to enhance our service and ensure the utmost satisfaction of our customers.Rest assured, we will thoroughly assess your comments and scrutinize the details of your case to pinpoint areas where we could have provided a better experience. We genuinely hope that you will grant us the privilege of welcoming you back in the future. This would afford you the opportunity to witness the positive changes we've implemented and enjoy an experience that fully meets your expectations.We are grateful for your continued trust in us and eagerly anticipate the pleasure of your return.

Wir freuen uns über Ihre Bewertung und hoffen, dass Sie einen schönen Aufenthalt bei uns hatten. Wir freuen uns darauf, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen!

We extend our heartfelt apologies for any disappointment you may have experienced during your recent visit. Your feedback is of utmost importance to us, as it serves as a valuable resource for our ongoing efforts to enhance our service and ensure the utmost satisfaction of our customers.Rest assured, we will thoroughly assess your comments and scrutinize the details of your case to pinpoint areas where we could have provided a better experience. We genuinely hope that you will grant us the privilege of welcoming you back in the future. This would afford you the opportunity to witness the positive changes we've implemented and enjoy an experience that fully meets your expectations.We are grateful for your continued trust in us and eagerly anticipate the pleasure of your return.

Vielen Dank, wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Vielen Dank, wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Thank you for taking the time to rate us. We are thrilled to hear that you enjoyed your experience and we can't wait to have the opportunity to serve you again soon!

Thank you for taking the time to rate us. We are thrilled to hear that you enjoyed your experience and we can't wait to have the opportunity to serve you again soon!

Thank you for taking the time to rate us. We are thrilled to hear that you enjoyed your experience and we can't wait to have the opportunity to serve you again soon!

Thank you for your comment. We would like to inform you that we are aware of the need to improve and optimise our facilities. We are currently implementing improvements and have plans for a significant renovation of all our facilities. We look forward to welcoming you back in the future so that you can personally experience these changes during your stay with us.

Wir freuen uns über Ihre Bewertung und hoffen, dass Sie einen schönen Aufenthalt bei uns hatten. Wir freuen uns darauf, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen!

Thank you for your comment. We would like to inform you that we are aware of the need to improve and optimise our facilities. We are currently implementing improvements and have plans for a significant renovation of all our facilities. We look forward to welcoming you back in the future so that you can personally experience these changes during your stay with us.

Thank you for your comment. We would like to inform you that we are aware of the need to improve and optimise our facilities. We are currently implementing improvements and have plans for a significant renovation of all our facilities. We look forward to welcoming you back in the future so that you can personally experience these changes during your stay with us.

Agradecemos tu comentario. Queremos informarte que somos conscientes de la necesidad de mejorar y optimizar nuestras instalaciones. Actualmente, estamos implementando mejoras y tenemos en planes una renovación significativa de todas nuestras instalaciones. Esperamos recibirte nuevamente en el futuro para que puedas experimentar personalmente estos cambios durante tu estancia con nosotros.

We appreciate your rating and sincerely hope you had a wonderful experience with us. We look forward to welcoming you back in the near future!

Thank you for your comment. We would like to inform you that we are aware of the need to improve and optimise our facilities. We are currently implementing improvements and have plans for a significant renovation of all our facilities. We look forward to welcoming you back in the future so that you can personally experience these changes during your stay with us.

First of all, thank you for visiting us and for leaving your review. We are sorry to hear that we didn't succeed your expectations. Our priority is that our clients enjoy their stay and have a wonderful time, so we apologize if it wasn't like this. We appreciate that you let us know where we can improve. We will do our best to improve and hope you give us another opportunity as we are sure you will enjoy it!

Thank you for taking the time to rate us. We are thrilled to hear that you enjoyed your experience and we can't wait to have the opportunity to serve you again soon!

Thank you for taking the time to rate us. We are thrilled to hear that you enjoyed your experience and we can't wait to have the opportunity to serve you again soon!

Thank you for taking the time to rate us. We are thrilled to hear that you enjoyed your experience and we can't wait to have the opportunity to serve you again soon!

Thank you for taking the time to rate us. We are thrilled to hear that you enjoyed your experience and we can't wait to have the opportunity to serve you again soon!

Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten. Es freut uns zu hören, dass es Ihnen bei uns gefallen hat und wir freuen uns darauf, Sie bald wieder bedienen zu dürfen!

First of all, thank you for visiting us and for leaving your review. We are sorry to hear that we didn't succeed your expectations. Our priority is that our clients enjoy their stay and have a wonderful time, so we apologize if it wasn't like this. We appreciate that you let us know where we can improve. We will do our best to improve and hope you give us another opportunity as we are sure you will enjoy it!

Thank you for your feedback, Edgar. We will take it into account in order to improve and hope you had a nice stay with us.

Thank you, Donald, we would have appreciated some feedback regarding your rating in order to improve. We hope, overall, you had a nice stay with us!