Dear Ann, We would like to thank you for this review about your recent experience in our hotel.It's wonderful to know that the pristine condition of our hotel and the level of service provided by our team met your 100% satisfaction. Your commendations are a testament to our dedication to guest comfort. However, it seems we missed the mark with our breakfast offerings. While our Sol Guadalupe Restaurant takes pride in its buffet bursting with international and local flavors, we understand that the most important meal of the day should also be the most delightful. Rest assured, we're constantly refining our menu to ensure that every dish is as tempting and yummy as can be!All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Experience Team

Dear Lisa,Thank you for taking the time to provide your ratings and feedback. We're delighted to see that you had a lovely experience during your stay at our hotel. Your high ratings for room cleanliness, hotel condition, and service are greatly appreciated.We hope to have the pleasure of welcoming you back in the future. Warm regards, Guest Experience Team

Cher Alexandre,Nous apprécions que vous ayez partagé vos commentaires et évaluations sur votre récent séjour dans notre hôtel. Votre opinion nous est extrêmement précieuse.Nous sommes heureux de savoir que vous avez passé un très bon moment pendant votre séjour et que vous avez trouvé notre hôtel propre et relativement calme. Nous nous efforçons de fournir une atmosphère agréable et confortable à nos clients, et il est gratifiant de savoir que nous avons répondu à leurs attentes pendant leur séjour en septembre.Nous sommes également ravis que vous ayez apprécié nos activités de divertissement, notre petit déjeuner buffet varié, notre piscine et notre emplacement proche de la plage, des restaurants et des boutiques. Nous travaillons d’arrache-pied pour vous offrir une expérience agréable et mémorable, et nous sommes ravis de vous avoir rencontré lors de votre visite.Nous vous remercions pour vos notes et vos commentaires positifs sur la propreté de la chambre, l’état de l’hôtel et le service. La satisfaction de nos clients est notre priorité absolue.Nous espérons avoir le plaisir de vous accueillir à nouveau à l’avenir. Si vous avez d’autres commentaires ou suggestions, n’hésitez pas à nous les faire savoir.Attentivement,Guest Experience Team

Kära Raimond,tack för att du skickade in en ändring. Vi uppskattar din feedback och är glada att höra att du hade en bra tid med oss.Det låter som om du hade en stor upplevelse med ett bekvämt och rent rum som erbjuder en underbar utsikt över poolen och havet från din balkong på sjunde våningen. Vi är glada att du har haft området med sina vackra spår längs stranden och i närheten.Dina kommentarer om vår frukost och middag är mycket uppskattade. Vi är glada att veta att du njöt av din måltid med oss. Vår personal strävar alltid efter att hålla rummen och gemensamma utrymmen rena och bekväma, så det är bra att du uppskattade renligheten varje dag.Tack för att du skickade in en ändring. Vi hoppas att du har gjort några bra minnen under din vistelse hos oss. Om du besöker området igen, kommer vi gärna att välkomna dig till vårt hotell.Vänliga hälsningar,Guest Experience Team

Dear Michael,Thank you for taking the time to leave us a review. We're delighted to hear that you chose to stay with us during your visit to Magaluf and that you had an enjoyable experience.It's wonderful to know that you found our hotel to be clean, good value, and that you were impressed by our friendly staff and convenient location. Your positive feedback means a lot to us, and we appreciate your kind words.We hope you had a fantastic night out in Magaluf, and if your travels ever bring you back to the area, we would be honored to welcome you for another stay. Once again, thank you for choosing to stay with us. We look forward to hosting you again in the future.Best regards,Guest Experience Team

Dear Andy,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments as they help us identify areas where we can improve our services.We apologize for the inconvenience you experienced during the check-in process. This is certainly not the level of service we aim to provide, and we will address this issue with our front desk team to ensure a more efficient and organized check-in process in the future.We're pleased to hear that you found the pool enjoyable, and we value your input regarding the dinner service hours. We continuously strive to enhance the guest experience, and your feedback is invaluable in this regard.Once again, we apologize for any inconveniences you encountered during your stay. We hope that you would consider staying with us again, allowing us the opportunity to provide you with a better and more satisfying experience.Best regards,Guest Experience Team

Sehr geehrter Herr Xom,Es bereitet uns Freude, Ihre freundlichen Worte über Ihren kürzlichen Aufenthalt in unserem Hotel zu lesen. Wir sind erfreut zu hören, dass Sie eine positive Erfahrung gemacht haben und unser Unterkunft als qualitativ hochwertig und sauber empfunden haben. Es freut uns auch, dass Sie unsere gastronomischen Optionen sowohl beim Abendessen als auch beim Frühstück genossen haben.Es ist wunderbar zu wissen, dass die Lage des Hotels, nur 5 Gehminuten vom Strand entfernt, für Sie günstig war. Unser Ziel ist es, unseren Gästen einen angenehmen und unvergesslichen Aufenthalt zu bieten, und Ihre Kommentare motivieren uns, in diese Richtung weiterzuarbeiten.Wir hoffen, dass Sie einen wirklich erfreulichen Urlaub hatten und Ihre Zeit bei uns in vollen Zügen genießen konnten. Es wäre eine Ehre, Sie in Zukunft erneut bei uns begrüßen zu dürfen und Ihnen einen weiteren außergewöhnlichen Aufenthalt zu bieten.Mit freundlichen Grüßen,Guest Experience Team

Dear Veronica,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your positive ratings and insights.We're pleased to hear that you found our hotel's location to be convenient, allowing for easy access to the beautiful beach. Your appreciation of our well-maintained and spacious pool is wonderful to hear, as we take pride in providing a refreshing and clean area for our guests to enjoy.It's great that you enjoyed the variety of fun activities and shows we offer. We believe in providing entertainment that caters to different tastes and preferences.Your feedback is important to us, and we hope to welcome you back for another enjoyable stay in the future.Best regards,Guest Experience Team

Dear Roy,Thank you for taking the time to share your experience and for giving us such positive ratings. We're thrilled to hear that you had a wonderful stay at Sol Guadalupe.We're delighted that you found our hotel to be clean and well-maintained. It's fantastic to know that both kids and adults enjoyed the pool area. We're glad the breakfast met your expectations as well.Our convenient location near the beach, restaurants, and shopping area is indeed one of our strengths, and we're pleased that it added to the enjoyment of your stay.Your intention to return means a lot to us, and we're looking forward to welcoming you back.Thank you once again for choosing Sol Guadalupe. Best regards,Guest Experience Team

Dear Youssef,Thank you for your feedback.We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is important to us, and we take your concerns seriously. Regarding the check-in time, our standard policy is to have rooms ready from 14:00, but we always do our best to accommodate early arrivals whenever possible. We apologize for any inconvenience this may have caused. In terms of your room, rest assured that we conduct daily housekeeping to ensure a clean and comfortable environment. We also take care to replenish necessities like toilet paper. If we failed to meet these expectations during your stay, we genuinely apologize.Noise disruptions are also something we take seriously, and we apologize if the noise levels affected your experience. We're constantly working to ensure a peaceful environment for all our guests.Please know that your feedback has been shared with our team, and we will take steps to address the issues you've raised. We hope that you would consider giving us another chance to provide you with the positive experience you deserve. Thank you for sharing your concerns with us.Sincerly,Guest Experience Team

Sehr geehrter Wolfgang,vielen Dank für Ihr Feedback.Wir sind sehr froh, dass Sie unsere Mitarbeiter und das Essen in unserem Restaurant genossen haben. Es ist gut zu wissen, dass Sie insgesamt einen guten Aufenthalt bei uns hatten. Wir schätzen Ihr Feedback sehr, da unser Ziel es ist, unseren Kunden einen qualitativ hochwertigen Service zu bieten. Wir freuen uns, dass Sie eine positive Erfahrung mit uns gemacht haben. Wir würden uns freuen Sie einmal wieder zu sehen und hoffen Sie hatten eine gute Heimreise!Freundliche Grüße,Guest Experience Team

Dear Guest, thank you for taking the time to share your experience at our hotel.We are sorry that you were not entirely satisfied with your stay. We are always open to suggestions on how we might further improve, please feel free to contact me with more information.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Guest Experience Team