Merci d'avoir pris le temps de laisser une si belle critique concernant votre récent séjour. Je suis ravi de voir que vous avez apprécié votre séjour parmi nous et nous espérons vous accueillir à nouveau à Majorque bientôt. Bien cordialement, Daniel Menéndez

Dear Sasa, Thank you for taking the time to leave such a lovely rating regarding your recent stay. I am delighted to see that you enjoyed your stay with us and we hope to welcome you back to Mallorca again soon. Kind regards, Daniel Menéndez

Dear Expedia User, Thank you very much for sharing your opinion and giving us 5 points! We are very happy to know that we are a super hotel with a very good all inclusive. We hope to see you again very soon. Best regards from sunny Mallorca. Daniel Menéndez

Dear P.G.M., Thank you very much for sharing your opinion. We are very happy to know that you like our location next to the Santa Ponsa beach, our beds and the fast wifi. We hope to see you again very soon. Best regards from sunny Mallorca. Daniel Menéndez

Dear Marielle, Thank you very much for sharing your opinion and giving us 10 points. We are happy that you enjoyed your stay with us and that you have already visited us 4 times! We hope to see you again very soon. Best regards from sunny Santa Ponsa. Daniel Menéndez

Dear guest, Thank you very much for sharing your opinion. We are glad to know that everything was to your liking. We regret that you had to wait for your gluten-free bread. It doesn’t take us too long to have it ready (usually about 12min) but I appreciate this. Next time please just let the team know in advance so you won’t have to wait for your bread. I hope we can welcome you back again soon. Best regards, Daniel Menéndez

Dear Anonymous: Next time you come back, ask us for a quite room. And thank you very much for good review about the food. We hope to see you again!!! Kind regards from our sunny Mallorca

Dear Anonymous: Bedankt voor het aanbevelen van ons hotel. Herinneringen van Mallorca naar Nederland

Hej Nikolaj,tak for at dele din oplevelse med os.Vi beklager meget de problemer, du oplevede med hensyn til rengøring og støj under dit ophold. Vi vil tage dine kommentarer op med vores rengørings- og vedligeholdelsespersonale for at sikre, at sådanne problemer ikke gentager sig i fremtiden. Vi vil også gøre vores bedste for at håndtere støjniveauet, især når vi har grupper af gæster, såsom fodboldhold, der bor hos os. Vi vil gerne understrege, at vi løbende arbejder på at forbedre vores faciliteter og service, og vi sidst renoverede hotellet i 2014. Vi vil også gerne undskylde for den manglende kompensation, og vi vil se nærmere på dette for at sikre, at det bliver løst korrekt.Vi håber, at du vil give os en chance for at vise dig vores forbedringer og byde dig velkommen tilbage til vores hotel i fremtiden.Pep AlemanyZafiro Rey Don Jaime, General Manager

Dear Allan, Thank you for taking the time to share your review. We regret that your stay fell short of your expectations. Feedback from our returning guests is always welcome and we thank you for bringing these concerns to our attention. Please rest assured that we have shared your comments with the relevant teams for future improvements. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Pep Alemany Zafiro Rey Don Jaime, General Manager

Ciao Giacomo, grazie mille per il tuo commento. Siamo molto contenti di sapere che ti sei trovato bene nel nostro hotel. Speriamo di rivedervi presto e poter rendere le tue vacanze a Maiorca indimenticabili! Un saluto e a presto!

Dear Graham and Jue. Thank you for leaving us this review of your recent stay. It is always a pleasure to welcome returning guests, although we are sorry to read that we did not meet all your expectations. We regret to hear that the hotel and bar were busy due to the large group of people that were staying with us at the time, and we apologise for any inconvenience. Additionally, we are sorry your time with us was not as relaxing as we would have liked and regret that you did not inform us at the time. Our team would have been more than happy to have looked into this and taken any necessary action. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Pep Alemany Zafiro Rey Don Jaime, General Manager

Lieber Uwe, vielen Dank, dass Sie Ihre Meinung auf Expedia mit anderen Reisenden geteilt haben. Wir möchten die Gelegenheit nutzen, um klar zu stellen, dass Zafiro Hotels mit allen Kunden/Gästen per eMail kommuniziert hat - auch mit solchen, die über andere Kanäle gebucht haben, wie beispielsweise in Ihrem Fall - um sie über die Entscheidungen zu informieren, zu denen wir aufgrund der aktuellen Situation gezwungen waren. Uns liegt auch die Bestätigung vor, dass Sie unsere eMail Nachricht erhalten haben, in der Sie über die vorübergehende Schließung unserer Einrichtungen gemäß dem königlichen Dekret der spanischen Regierung informiert wurden. Beachten Sie bitte auch, dass unser Callcenter - Team unermüdlich daran arbeitet, alle Anfragen so schnell wie möglich zu beantworten. Sicher werden Sie verstehen, dass das Aufkommen ganz erheblich zugenommen hat. Wir bedauern zutiefst, dass Sie Ihre Ferien nicht wie geplant haben antreten können. Und wir hoffen, dass wir alle schon bald wieder zu normalen Verhältnissen zurückkehren werden und dass wir Sie dann bei uns empfangen und die Erfahrungen austauschen können, die uns gerade so intensiv beschäftigen. Bis dahin laden wir Sie herzlich ein, die Zafiro Hotels Website und unsere social media Netzwerke zu besuchen, um über die neuesten Nachrichten auf dem Laufenden zu bleiben. Herzliche Grüße,