The property has the friendliest staff, who make you feel that you are a treasured member of their family.
The hotel has an beautiful "Olde World" feel - the rooms are large, with a generous lounge area furnished with comfortable, old-style tables and lounges, with plenty of room to sit and talk with friends, family or colleagues.
The bed was also a tall "Olde World" bed which was very comfortable, and ensured I slept like a rock every night.
Breakfast every morning was fresh - again with wonderfully friendly staff, who quickly learned my likes and brought my "usual" to me without being asked - particularly if I had a busy morning with conference calls.
While I didn't get the chance to eat at the restaurant this time, it is clearly very popular in the area. When I arrived, the carpark was basically full of restaurant patrons' cars, with more arriving.
I did sit at a table in the bar area for a while working on a presentation with a colleague one evening.
The bar area smells wonderfully of the wood fire that we are told burns every night during winter.
And again, the wonderful staff ensure that you have what you need, and yet are not interrupted from what you are doing.
I am hoping to be sent back to our customer in Malvern very soon so I can stay at this hotel again - hopefully for a little longer next time - and definitely long enough that I can spend at least one evening dining in the restaurant.
