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Beoordelingen van La Gran Francia

4 out of 5
La Gran Francia
Esquina Sureste del Parque Central, Granada

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 38 van 96 beoordelingen" "
Gastenscore: 8 - Goed. 30 van 96 beoordelingen" "
Gastenscore: 6 - Redelijk. 18 van 96 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 96 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 96 beoordelingen" "

8,6/10

Netheid

8,2/10

Personeel en service

8,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Jose

Positief: Netheid, voorzieningen
Negatief: Personeel en service
Erick the staff member in the main front door was great every time I came into the hotel he greeted me very well and very professional. Victoria of the cleaning staff was very great and wonderful in regards to the cleaning of my room and greeted when ever I saw her around the hotel. However Grepseell one of the staff members at the front desk was very rude and nasty. At one point she spoke to my guest very rudely and nasty. She made it a point to belittle him. I would not recommend anyone to stay at this hotel because this young lady was very rude made me feel uncomfortable staying there couldn’t wait to leave
8 nachten verbleven in september 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was excellent! The park across the street and everything else close by
1 nacht verbleven in juni 2021

10/10 – Uitstekend

Alfredo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2021

10/10 – Uitstekend

Javier

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
La experiencia fue excelente, tienen un servicio al cliente excepcional y que estuvo disponible para nosotros en todo momento
1 nacht verbleven in januari 2021
Reactie van La Gran Francia op 6 feb 2021
Muchas gracias por su comentario. Le esperamos nuevamente. Saludos,

6/10 – Redelijk

ESP, New Port Beach CA

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020
Reactie van Hotel La Gran Francia op 2 mrt 2020
Thank you very much for your stay with us, we hope to receive you again in our hotel

10/10 – Uitstekend

TEYMAN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente. Súper amables
2 nachten verbleven in juli 2019
Reactie van HLGF op 25 jul 2019
We feel you will not enjoy your stay to the fullest; We will try to solve the problem indicated. Thanks for your opinion.

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in mei 2019
Reactie van HLGF op 25 jul 2019
Thank you very much for your stay with us, we hope to receive you again in our hotel

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a wonderful historic hotel in the center of Granada. The staff is very friendly and helpful. Breakfast was included with my reservation and it was superb. The bed was very comfortable. The room was clean and very spacious. There was good water pressure and warm water for showering. The hotel provided all necessary toiletries. The location is great in the center of the city with easy access to the major attractions, bar, restaurants and the islands in the lake. Definitely recommend this hotel.
1 nacht verbleven in mei 2019
Reactie van HLGF op 25 jul 2019
Good Affternoon, Dear. Thank you very much for your comment, we thank you for taking a minute of your time, to comment on your stay with us. We are eager to receive you in the future. Kind regards, Hotel La Gran Francia

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in mei 2019
Reactie van HLGF op 27 jul 2019
Esperamos poder mejorar, para lograr una estancia muy agradable con nosotros. saludos cordiales,

6/10 – Redelijk

Igor

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Центр,шум,шмаль.
Очень шумно,воняет травой круглосуточно.но рядом с центральной площадью. Мы бы больше не поехали туда ,это факт.
2 nachten verbleven in mei 2019

6/10 – Redelijk

Luis

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Hotel needs to update all aspects of the hotel.
Hotel needs to update all aspects of the hotel. Hot water not available. It was at the ambient temperature. The management was non responsive with requests to change reservation. Frustrating. Rank and file staff were great.
6 nachten verbleven in mei 2019

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in december 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
Beautiful hotel, super friendly staff, allways willing to help,
3 nachten verbleven in november 2018

10/10 – Uitstekend

Lawrence

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
it was a fantastic stay, we were upgraded and the room had a view of the Zocalo. The surrounding area has a lot of activity but the hotel has noise reduction blinds
1 nacht verbleven in juli 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Colonial style inn.
Great looking colonial style mansion-hotel. Very good a-la-carte included breakfast.

8/10 – Goed

Liliana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Julio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Muy bueno
Todo muy bien ,solo que no tuvimos buena señal de tv y wifi ,pero realmente no fue tan relevante ,solo que ojalá lo mejoren,por lo demás muy bien ,la gente muy amable .

8/10 – Goed

Don

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mini-Vacation in a Spanish Colonial city
Lovely old hotel in the heart of the beautiful old city of Granada. Enjoyed the staff, the convenience and the very nice breakfast and dining area.
2 nachten verbleven in februari 2018

8/10 – Goed

Joe, South Florida

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location and staff
Very central location which is great, but also can be dense with traffic just outside. I would recommend this hotel. Decent sized rooms and a very friendly and helpful staff. Had a great driver take me there from Managua...He was simply my taxi in Managua for an evening and I ended up using him to go to Granada and a few other towns. Must use him - great rates, clean car, personable, safe - Raul- 505-8100-1652.
1 nacht verbleven in februari 2018

8/10 – Goed

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Comfort kamer
Not the "best"
While this was an acceptable hotel for our trip to Granada, the hotel is on the "old" side. Clean enough but older. Room only had a small rocking chair, desk 2 beds and a nightstand. Would have liked to have a "regular" chair. (probably could have asked) Room was on the ground floor next to a busy street. Courtyard echoed into room so loud guests arriving at 2am could be heard and disturbed sleep. There is a brand new hotel opening in town that I think would be worth a look first, otherwise this is about as good as it gets. Get a room upstairs and in the back. The town is "quaint" but there are many good restaurants and many "excursions" you can take.
5 nachten verbleven in februari 2018

10/10 – Uitstekend

Julie, WI

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful place with a great location.
We stayed in Granada for two nights and enjoyed this beautiful city. The staff went above and beyond with personal attention. Juan, in particular made sure we were well taken care of. We had a spacious room that overlooked the beautiful city. The street below was traveled by horse drawn carriage rides with people touring the city.
2 nachten verbleven in januari 2018
Reactie van Grisel Camille op 31 jan 2018
Dear Julie, Thank you for your comment , we are very happy that we have accomplished your expectations. Please take into consideration that it will be great for us if you could comment on our Trip Advisor page. Hope that you can visit Nicaragua and our Place once again. Regards, Grisele Camille 505 888 55 601

6/10 – Redelijk

Henrik, San Jose, CR

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Charged room before arrival
We booked the room and specifically Asked to be charged at the hotel, because We were a party of 4 with different Payments. When we arrived they had already charged The room to my card. Worst was they were giving excuse why they did that, when my contract with Expedia said. Payment at hotel. They said they canceled the charge, But still today I am waiting for the refund. And they did charge the room additionally to the other parties. Really distrustful
1 nacht verbleven in januari 2018
Reactie van Grisel Camille op 31 jan 2018
Dear Mr. Henrik: Greeting from La Gran Francia! We hope you have had a good time in our Hotel, in reference to your credit card, keep in mind that the bank has processed the refund, so your approval process will take 3 weeks to complete. Send us your email and we will send the letter that we request to the bank to process the refund. We hope to welcome you in our property in the future and if you need anything else, you can contact me at my email gcamille@lagranfrancia.com. Regards, Grisele Camille

4/10 – Matig

nicarinda , Tola

Positief: Personeel en service
Negatief: Comfort kamer
Totally disappointed
Photos are deceptive! We were placed in the new annex with a room with no windows and Door to main road and entrance on two sides - super loud. Far from charming. Reservation for three included breakfast but had to pay for two. Asked if we wanted more coffee but never returned. Pool the size of a bathtub. No hot water. Nice car park boys. For the 7 years I’ve come to Granada there are many much better Hotel options for cheaper with more charm!
1 nacht verbleven in januari 2018
Reactie van Grisel Camille op 31 jan 2018
Dear Sir. Very good afternoon, we are sorry that your stay was not as expected in our Hotel Rouge By La Gran Francia. Please take into account that this new extension was opened in 2016 to cover the capacity of the demand from our clients as we only had 21 rooms at that time. The new extension is a Neoclassical Hotel with all the facilities that our clients require. We would like to have the possibility to have you back in our Colonial Hotel located next to the main restaurant so we are offering you two nights of courtesy if you so kindly accept this. Allow me to give you my email so you can communicate with me directly: gcamille@lagranfrancia.com. Regards, Grisel Camille 0050588855601

8/10 – Goed

jairo, costa rica

Positief: Netheid, personeel en service en comfort kamer
Granada one day
The Gran Francia Hotel It is located in a special area, very close to the central park and La Calzada Street, so you could visit the city by walking or using the famous horse-drawn carriages.
1 nacht verbleven in januari 2018

6/10 – Redelijk

Josh, Ontario, Canada

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
No cold water, staff could not fix the issue
Friendly staff, clean spot and great food. Beautiful architecture and charm. Issues: No sound insulation between rooms, the inside courtyard or the outside street. You will hear everything. There was no cold water in the room. Hot water only and that ruined any chance of a shower and made for quick work washing hands in the sink. Room number 4 on the ground floor.
1 nacht verbleven in december 2017

8/10 – Goed

ESTEBAN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

4/10 – Matig

sergio, west palm beach,florida

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Run down bedsheets and poor quality food
The did not honor my reservation and we had to leave one day earkuer
6 nachten verbleven in december 2017

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Very disappointing overall. The people are nice and polite, clean rooms, but the quality is not high enough for experienced international travelers. This is not a luxury hotel by any stretch of imagination. Way below a Courtyard Marriott for example. Limited services. Ok breakfast.
4 nachten verbleven in december 2017

8/10 – Goed

Walter, Alajuela, Costa Rica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hay televisor con cable...pero todos los canales están en español, menos BBC y CNN. No tiene SAP para cambiar la idioma. Si quieren visitantes de los estados o de canada, deben proporcionar la capaz para cambiar la idioma en el televisor. There is cable TV...but all the channels are in Spanish, except BBC and CNN. There is no SAP to change the language. If they want visitors from the U.S. or Canada, they should provide the ability to change languages on the TV.
3 nachten verbleven in december 2017

10/10 – Uitstekend

Zack, Seattle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful hotel with incredible location
The location of this hotel could not be any better! It is right across the street from the main cathedral and the central square. The hotel staff was incredibly helpful, too. I highly recommend the Gran Francia Hotel!
3 nachten verbleven in december 2017

10/10 – Uitstekend

Alison

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great experience
Really accommodating to our needs, so stayed part of the time in great outbuilding really well renovated with great mod cons, and part in the main building fantastically renovated, comfortable rooms, lovely atmosphere and the best possible location in town. Great breakfast in the associated restaurant, which was also great for dinner and chilling in garden courtyard setting. Some quirks: free water which was great, and coffee maker in room, but you only get coffee for first night - go figure that!? WiFi generally OK but better in public areas than room.
3 nachten verbleven in december 2017

10/10 – Uitstekend

Kathi, Denver, Colorado

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
perfect room
The room was clean and comfortable. Breakfast was great and the staff as well.
1 nacht verbleven in november 2017

8/10 – Goed

Jackie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enjoyable stay in historic hotel
I picked hotel La Gran Francia because it looked like an historic hotel near the central plaza. It was. However, on the first night, the hotel sent us to a property they own down the road that is much newer called La Rouge. So if you actually want to stay in La Gran Francia, book a deluxe room rather than a King room. On the second night, I requested a move, which they granted after some discussion. La Gran Francia had a lot more character than La Rouge, and we really took advantage of the nice dipping pool at La Gran Francia. On the other hand, the bed at La Rouge was more comfortable. Across the way from La Gran Francia, they serve breakfast. It was usually fresh fruit, fresh fruit juice, scrambled eggs, bread, and a rice and bean mixture (a Nicaraguan staple). It was convenient, and the courtyard in which they serve it is very pretty. Are there little things the hotel could improve upon? Well of course, but this is Nicaragua not England or the U.S. Granada is a beautiful town, and we enjoyed our stay in Granada and at the hotel. The air conditioner worked really well.
4 nachten verbleven in november 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Altamente recomendable.
1 nacht verbleven in juli 2017

8/10 – Goed

thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2017

10/10 – Uitstekend

Toni, Austin Texas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel and fabulous location
Friendly staff, great indoor plunge pool to cool off after a hot day. Beds were very comfortable. Room was large with good a/c.

10/10 – Uitstekend

michelle, new orleans

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect location
Just wonderful. Food great . Location awesome Staff friendly Only one thing. They need better blankets in the bed. They are to thin.

6/10 – Redelijk

Patricia

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Old hotel in the Middle of Granada Nicaragua
Is an old beautiful colonial house but the maintenance of the basics issues of hospitality is terrible! It does not worth the price! NEVER Try to make a local Phone call from the line of the hotel, they will charge you as you are buying an air plane tkt!

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, comfort kamer
terrible experience
1) they didn't find my reservation when i arrived 2) hotel hall was noisy all night for 5 nights 3) a cockroach appeared in the shower 4) room had a lot of dust 5) found my room door unlocked during my entire stay (5 days) after the cleaning lady was done cleaning 6) refrigerator was taken out of my room without noticing me and no one knows where it went (hope they dont charge it on my credit card) 7) doors were slammed during midnights

4/10 – Matig

Tricia

Negatief: Personeel en service
Room purchased not available
I would not book here. The room we booked was not available. We were told it was our fault for making a "last minute booking." While we did book the day before (probably about 22 hours in advance), I don't see how it is our fault we booked a room that the website showed as available and let us purchase. We were also told that we would not be charged by hotels.com since it was not available and they would charge us a lower price, but that did not happen. (The manager was supposed to send an email to hotels.com explaining this, but I have not seen evidence of this.) So, now I still have to contact the website after returning home from my vacation. They also have two locations, so we were about 3 blocks (3-5 minute walk) from the actual hotel. None of this was clear in the booking. Overall, it was a waste of over an hour of our last day of vacation trying to get a room, and we never got what we paid for. Ultimately, we did get a very basic room and it was fine. Just not worth what we paid.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel
Located right at the heart of Granada, Charming colonial decore, very comfortable bed. Good breakfast.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel is nicely located close to the square.
We stayed in the old hotel this visit. Previously we had stayed in their annex. The rooms were spacious and very clean. The staff was helpful in arranging an early breakfast on one morning and a travel breakfast on the other. The court yard is lovely.

4/10 – Matig

Jaromir

Positief: Netheid, comfort kamer
Podivný servis
Po přijezdu, mi ukázali pokoj bez trezoru a ledničky a se špinavou postelí kde už někdo spal, s tím že jiný už nemají. Po mé stižnosti, se našel ještě jeden, v cca 200 metrů vzdálené budově. Bohužel také bez ledničky, alezato s volně umístěným trezorem, který nešel uzamknout. Nedoporučuji, v okolí jsou lepší a levnější hotely.

8/10 – Goed

nath, Québec

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
À un coin de rue de la calle la Calzada
Très bien situé, personnel courtois et bon petit déjeuner. Quelques petits problèmes de fonctionnement avec la climatisation . Le wifi fonctionne vraiment mieux dans les aires communes que dans la chambre. Tout cela n'empêche pas que je recommanderais cet hôtel.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Okay experience in Granada.
Hotel was clean and well positioned in Granada. Service at Hotel's restaurant was very slow. We needed to go to Ometepe island and they wanted $70 dollars for the ride there. I found another option for $30.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice boutique hotel in center of Granada
I arrived early after overnight flight and transfer from Managua, and they were graciously able to accomodate me. They were also able to schedule transfer back to Managua at the end of my stay. This is a beautiful colonial building right in the center of Granada

10/10 – Uitstekend

Sergio, US

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Close to everything . Helpful and Insightful staff

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel and staff
Great staff and very nice rooms. Location was great.