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Beoordelingen van Homewood Suites by Hilton Manchester/Airport

3 out of 5
Homewood Suites by Hilton Manchester/Airport
1000 Perimeter Rd, Manchester, NH

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 505 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 260 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 111 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 74 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 52 van 1002 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Lucinda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Paying for parking at hotel is only negative, but it is only 5 dollars a night.
2 nachten verbleven in april 2024
Reactie van Dena op 30 apr 2024
Thank you for staying with us and your comments. We hope to see you again in the future..

10/10 – Uitstekend

Patsy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and close to amenities
1 nacht verbleven in april 2024
Reactie van dena op 26 apr 2024
Thank you for staying with us! We look forward to seeing you in the future.

10/10 – Uitstekend

Nicholas, Shelton

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice pool. Nice clean rooms and great complimentary breakfast
2 nachten verbleven in april 2024
Reactie van Katri M. op 21 apr 2024
Hi Nicholas, Thank you for the feedback!

8/10 – Goed

Ashley

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great about the hotel except the breakfast buffet. There was very limited choices and the waffle maker was only on the weekend. There also were no bagels, muffins, or yogurt on Monday like there had been the previous day. The trash was also overflowing on Sunday so we had to throw some in the hallway trash.
2 nachten verbleven in april 2024
Reactie van Dena op 16 apr 2024
Thank you for the comments. We are always looking to get better to make everyone's stay a good one. I will check with the breakfast group and see that this gets resolved.

10/10 – Uitstekend

Sasha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Efficient and easy check-in, spacious room with full kitchen/dining and living room. Incredible value for the price.
1 nacht verbleven in april 2024
Reactie van Katri M. op 14 apr 2024
Hi Sasha, Thank you for the feedback!

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place clean and room was good size. No issues at all.
1 nacht verbleven in april 2024
Reactie van dena op 13 apr 2024
Michael thank you for your comments, and staying with us. We hope to see you in the future

10/10 – Uitstekend

Elaisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
1 nacht verbleven in april 2024
Reactie van Dena op 9 apr 2024
Elaisa, thank you for staying with us. We are glad your stay went well. We hope to see you in the future.

10/10 – Uitstekend

Stacey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient to airport for early flight
1 nacht verbleven in april 2024
Reactie van Katri M. op 8 apr 2024
Hi Stacey, Thank you for the feedback! Hope to see you again soon!

6/10 – Redelijk

Makrohie

Positief: Personeel en service
3 nachten verbleven in maart 2024
Reactie van Dena op 3 apr 2024
We are sorry to hear you did not have the best experience with us. We hope you choose to come again, and we will work with you to make things much better for you.

10/10 – Uitstekend

david

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nous avons trouver notre séjour très agréable . L’hôtel est tes bien située et adaptée à nos besoin .
2 nachten verbleven in maart 2024
Reactie van Dena op 1 apr 2024
Thank you for staying with us! We hope you come see us again in the future.

4/10 – Matig

Justin, Dollard Des Ormeaux

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Pool was very dirty
1 nacht verbleven in maart 2024
Reactie van Dena op 19 mrt 2024
Hello Justin, I am sorry to hear that you had a poor stay. Feel free to reach out to me and let me know more about your comment. I would like to address the issue with my staff. you can reach out to Dena.hunter@ hilton.com. I am the FOM at this Hotel. Thank you

4/10 – Matig

Robert

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Although it’s a nice hotel. I was alittle let down with the overall condition. The room we stayed in had a lot of maintenance issues that need to be addressed. Bottom hinge on king bedroom door was pulled. Peeling paint in the bathroom. Most cabinets are scuffed. Wallpaper bubbling. The exterior is in serious need of a landscaper. The pool was out of order prior to our arrival. Opened that night by Sunday it was closed again. They charge to park aswell $5 a day.
2 nachten verbleven in maart 2024
Reactie van Dena op 19 mrt 2024
Robert, We are sorry your room was in need of work. We will get into it and repair what we can. We try to Have every stay be a good experience. Our landscapers are coming. Just waiting for some dry weather. The pool went down per protocol due to a child getting slightly hurt. We hope you choose to stay again and we will help to make sure your stay is better. Thank you for your comments

6/10 – Redelijk

Lindy

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The room was okay, the furniture was broken. The bureau was duct taped and the drawers would not shut. The room was nice but the broken furniture, not just the bureau, but the stand next to it was broken, dented refrigerator, and the bureau in the bedrooms were all scratched up. For the cost of the room it was a disappointment for sure.
1 nacht verbleven in maart 2024
Reactie van Dena op 19 mrt 2024
Lindy, Thank you for the comments. We will be replacing appliances soon we hope. We were renovated about a year ago. It happens in pieces. We hope you choose to stay with us again and we will work with you to make sure you next stay is a better one.

10/10 – Uitstekend

Patricia

Reactie van Dena op 3 apr 2024
Thank you for staying with us we hope to see you in the future!

4/10 – Matig

Matt

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool was closed and looked gross and small anyway. WiFi didn’t work. Walked through hotel for 20 minutes and never found an ice machine. Front desk said there was only one in the entire hotel and told me it was directly across from room 219, it wasn’t. I never found one anywhere. There were eyelashes on the bathroom counter when we got there. Despite the fact the clocks moved forward an hour, checkout time remained the same and breakfast remained the same time which would have been acceptable other than when we got there at 930am which was really 830am, most of the food, drinks and coffee was gone and we were told they’re not making any more.
1 nacht verbleven in maart 2024
Reactie van Dena op 13 mrt 2024
Thank you for staying with us. We are sorry for the inconvenience you delt with. We were experiencing high winds that took out the WIFI for the building. We hope you come stay again and we will try to make sure that the stay is much better.

8/10 – Goed

Sabrina

Everything it find here
1 nacht verbleven in maart 2024
Reactie van Dena op 10 mrt 2024
Very nice to here. Should you need anything please let us know.

10/10 – Uitstekend

Mary

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Spacious and clean! The pool is a little dated and could use a fresh coat of pain. Also there was no wet pool towel receptacle so used pool towels were just left on the floor. But overall we loved the hotel and will be back.
2 nachten verbleven in februari 2024
Reactie van Katri M. op 6 mrt 2024
Hello Mary, Thank you for the feedback. Hope to see you again soon!

10/10 – Uitstekend

Stephanie

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the location. It was close by to everyone and everything
5 nachten verbleven in februari 2024
Reactie van Katri M. op 6 mrt 2024
Dear Stephanie, Thank you for the feedback. Hope to see you again soon!

8/10 – Goed

Maureen

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location
2 nachten verbleven in februari 2024
Reactie van Dena op 28 feb 2024
Hello Mauren, Thank you for your review. We hope to see you again. Let us know if we can do anything to improve your next stay.

10/10 – Uitstekend

Kerry

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They made my daughters party a memorable one
1 nacht verbleven in februari 2024
Reactie van Katri M. op 26 feb 2024
Hi Kerry, Thank you for the feedback. Great to hear that you enjoyed the stay!

8/10 – Goed

Matthew

1 nacht verbleven in februari 2024
Reactie van Dena op 22 mrt 2024
Matthew, thank you for staying with us here at the Homewood Suites. We hope you come again, and we would like to work with you to get the rating up to a 5.

6/10 – Redelijk

Jeremy

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Dena op 24 feb 2024
thank you Jeremy, If you come stay with us again, We would like to make sure you next stay is much better. Feel free to let us know if there is something we could help with.

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hostess at Desk was great! She did whatever she could to accommodate us. Thank you
1 nacht verbleven in december 2023
Reactie van Dena op 1 apr 2024
Thank you for your comments. I will make sure I let our front desk know you had a good experience.

4/10 – Matig

MOHAMMAD WAKQAS

Reisde met familie
Positief: Netheid
Negatief: Comfort kamer
1 nacht verbleven in januari 2024
Reactie van Dena op 29 jan 2024
Good afternoon Mr. Wakqas, Thank you for staying with us. Sorry to see you did not have the best experience. We hope you choose to stay again and let us know if what we can do better for you.

2/10 – Ontzettend slecht

Amy

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Katri M. op 16 jan 2024
Hi Amy, Thank you for the feedback. We were sorry to hear about your experience while staying with us.

10/10 – Uitstekend

Sébastien

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel with great amenities! We spent an awesome week there. The staff was nice, the kitchen in the room was very useful and the parking was very easy. We will go back for sure
7 nachten verbleven in december 2023
Reactie van Katri M. op 9 jan 2024
Hello Sebastien! Thank you for the feedback. Hope to see you again soon!

6/10 – Redelijk

Christine

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The suite was beautiful, comfortable and clean. BUT about 10PM I realized there were no bathroom towels at all. I was told that someone would bring some up. I called an hour and 1/2 later and no one answered the desk phone. So in the morning I ended up without a shower, only a quick washup, using a kitchen towel. So disappointing. ]
1 nacht verbleven in december 2023
Reactie van Katri M. op 9 jan 2024
Hello Christine! Thank you for the feedback. We want to apologize about towels missing from your room. We understand how frustrating that must have been to start your day. Hope to see you again if your travels bring you back to the area.

6/10 – Redelijk

Carroll

10 nachten verbleven in december 2023
Reactie van Katri M. op 9 jan 2024
Hi Carroll, Thank you for reviewing our hotel. Hope to see you again soon!

8/10 – Goed

Zachary, Newbury

1 nacht verbleven in januari 2024
Reactie van Katri M. op 9 jan 2024
Hi Zachary, Thank you for reviewing our hotel. Hope to see you again soon!

2/10 – Ontzettend slecht

Brian

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was the worst "stay" I have ever had! After driving for 8 hours with my family, we were informed that Hilton had, earlier that day, cancelled our reservation. They said they would move us to a "sister" hotel for a comparable room...they did not offer us a comparable room and instead wanted to charge more money for a worse room. They had comparable rooms available but the GM did not want to absorb the additional cost and instead wanted us to pay for it. We ended up leaving and going elsewhere...but what a disgrace, after the hotel messed up our family trips reservation, they had the nerve to ask for more money while providing a smaller room. Sad disgrace!
3 nachten verbleven in december 2023
Reactie van Katri M. op 7 jan 2024
Hi Brian, Thank you for the feedback.

8/10 – Goed

Scott

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room we stayed in was very spacious with two bedrooms with king size beds. There was a convenient kitchen in our room and it had 3 large screen tvs. The choice of cable stations was poor, but adequate to a hotel such as this. The hotel is conveniently located to shopping in the area and restaurants. The pool was closed on the weekend when we would have liked to use it.
2 nachten verbleven in december 2023
Reactie van Katri M. op 4 feb 2024
Hi Scott, thank you for reviewing our hotel. Hope to see you again soon!

6/10 – Redelijk

Josee

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bien situé
Dans l’ensemble bel hôtel, propre bien situé. Les déjeuner laissaient à désirer, la dame en avait plein son casque et ne faisait pas le remplissage pendant la semaine, meilleur service pendant la fin de semaine.
3 nachten verbleven in december 2023
Reactie van Katri M. op 7 jan 2024
Dear Josee, thank you for reviewing our hotel. Hope to see you again soon!

6/10 – Redelijk

James

Reisde met een groep, Reisde met familie
Negatief: Netheid
Not your typical Hilton. Lack of towels and bedding in rooms, lackluster breakfast and parking was sparce and tight spots.
2 nachten verbleven in december 2023
Reactie van Katri M. op 1 jan 2024
Hi James, Thank you for the feedback. We were sorry to hear that you didn't have a great experience while staying with us. Hopefully you will give us another chance if you return to the area.

8/10 – Goed

Felicia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Dena op 30 dec 2023
Good evening Felicia, Thank you for staying with us! We will do our best in the new year to make your next stay even better. Have a Happy New YearDena Hunter

10/10 – Uitstekend

Ivan

1 nacht verbleven in december 2023
Reactie van Katri M. op 1 jan 2024
Hi Ivan, Thank you for the feedback. Hope to see you again soon!

10/10 – Uitstekend

April

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was perfect ! The rooms were not tiny. My new choice of hotel
2 nachten verbleven in december 2023
Reactie van Dena op 30 dec 2023
Thank you so much for staying with us! Glad to hear you had a good time. Have a Happy New Year and we hope to see you in the future.Dena hunter

10/10 – Uitstekend

Tiago

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Dena op 30 dec 2023
Thank you so much for staying with us. It is nice to hear you had a good stay. Have a very good New Year and we hope to see you in the future.Dena Hunter

2/10 – Ontzettend slecht

Rachel

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bad experience.
1 nacht verbleven in december 2023
Reactie van Dena op 23 dec 2023
Good afternoon, Rachel,I am sorry to hear that your stay was not a good one. We try to make sure everyone is comfortable here. If you choose to stay again, please reach out to me and we can make sure the next stay is a better one. Have a great Holiday season! Dena HunterFront Office Manager Homewood Suites by Hilton

10/10 – Uitstekend

Jennifer

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent customer service:)
1 nacht verbleven in december 2023
Reactie van Bri K op 18 dec 2023
Hi Jennifer,Thank you for taking the time to review our Homewood Suites. We appreciate you staying with us and look forward to your next visit to Manchester!

10/10 – Uitstekend

Billie

Positief: Personeel en service
1 nacht verbleven in december 2023
Reactie van Dena op 15 dec 2023
Thank you so much for staying with us. We hope to see you again soon. Happy HolidaysDena HunterFront Office Manager

10/10 – Uitstekend

Dana, Nashua

Positief: Voorzieningen
8 nachten verbleven in december 2023
Reactie van Dena op 13 dec 2023
Thank you for your comments. Dena Hunter

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The suite was spacious and was exactly what we needed for 3 adults plus 3 children. Will definitely stay again.
1 nacht verbleven in december 2023
Reactie van Dena op 13 dec 2023
Thank you for your comments! We are glad you enjoyed your stay. Hope to see you again soon.Dena HunterFront Office Manager

10/10 – Uitstekend

Jamal

Reisde met een groep, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was beautiful and quiet.
Reactie van Dena op 8 dec 2023
Thank you for staying with us! Come see us again if your in our area.

10/10 – Uitstekend

Layne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Dena op 4 dec 2023
Thank you for taking the time to review your stay with us. We look forward to seeing you again in the future.Dena HunterFront Office ManagerHomewood Suites by Hilton

10/10 – Uitstekend

Shaun

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Bri K op 18 dec 2023
Hi Shaun,Thank you for taking the time to review our Homewood Suites. We appreciate you!

8/10 – Goed

Beverly

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were wonderful. Our room was very clean. The only negative about my stay there is that they did not have any juice with the complementary breakfast. Every hotel I have stayed at has always had juice. On Sunday the breakfast place was not opened at 7AM as we were told it would be, so I had to leave and was unable to get my complementary breakfast.
2 nachten verbleven in november 2023
Reactie van Dena op 4 dec 2023
We're sorry you missed our breakfast. We try very hard to make sure everything runs well. We look forward to seeing you again in the future.Dena Hunter Front Office ManagerHomewood Suites by Hilton

10/10 – Uitstekend

Michelle

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Dena op 15 dec 2023
thank you so much for staying with us. We hope to see you again soon.Dena HunterFront Office Manager

10/10 – Uitstekend

Carmen

2 nachten verbleven in november 2023
Reactie van Katri M. op 21 nov 2023
Hi Carmen, Thank you for reviewing our hotel. Hope to see you again soon!

8/10 – Goed

Chrishawn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the shuttle bus.
2 nachten verbleven in november 2023
Reactie van Katri M. op 20 nov 2023
Dear Chrishawn, thank you for reviewing our hotel. Hope to see you again soon!

2/10 – Ontzettend slecht

Ivy

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I made a reservation for my graduation for a stay of Thursday 11/16- Sunday 11/19, being that I was traveling to NH from another state by car I notified staff that I will be arriving in the early morning of Friday 11/17. When Friday came they canceled my reservation due to a no show after it was noted in the system and they told me it was. When speaking to the representative she offered me a reservation at a sister hotel that was triple the amount that I would have paid for my original reservation. After speaking with a manager they told me that there was nothing they can do and BTW they still charged me for one night and couldn’t reverse the charge. Needless to say I was stranded in NH on my graduation weekend causing me to cancel my plans and go back home. I never made it to graduation.
3 nachten verbleven in november 2023
Reactie van Bri K. op 20 nov 2023
Hi Ivy,I reviewed you reservation notes. You had spoken to Expedia and not the front desk of the hotel. The notes that were added stated arrival 11.15.23 at 8am. This was the cause of the confusion due to the notes not being accurate. I do apologize for the inconvenience, I suggest reaching out to Expedia for assistance