Bar (ter plaatse)

Beoordelingen van ibis Manchester Centre Princess Street

2 out of 5
ibis Manchester Centre Princess Street
Charles Street City Umist, Princess Street, Manchester, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 421 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 354 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 117 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 60 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 48 van 1000 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Lotte vd

Reisde met partner
Positief: Personeel en service
2 nachten verbleven in december 2023
Reactie van Frederic Dumont op 13 jan 2024
Dear Lotte,Many thanks for giving us a high score regarding your recent stay.We are very happy to hear that your visit was a pleasant one overall and we look forward to seeing you back soon for more enjoyable time with us.Regards,Frederic DumontGeneral Manager

10/10 – Uitstekend

Simon

1 nacht verbleven in april 2023
Reactie van Frederic Dumont op 29 apr 2023
Dear Simon,Thank you very much for giving us the highest score following your recent visit.I'm thrilled to find out that you've enjoyed your experience.The Team and I are looking forward to having you back as 1 of our guests during your next trips to Manchester.Regards,Frederic DumontGeneral Manager

8/10 – Goed

Marlies

Reisde met partner
Positief: Personeel en service
Goede ligging, betaalbaar
3 nachten verbleven in september 2021

10/10 – Uitstekend

Marcus

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice staff, good bed, well located in city of manchester
2 nachten verbleven in december 2018

8/10 – Goed

mirjam, noordwijk

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goede ligging
Vlakbij station en centrum Zeer behulpzaam en vriendelijk personeel
3 nachten verbleven in april 2018

10/10 – Uitstekend

Saul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was in good location and room was great
1 nacht verbleven in april 2024
Reactie van Frederic Dumont op 26 apr 2024
Dear Saul,Many thanks for your positive feedback following your recent stay.Your high score must reflect that you had an enjoyable time and we look forward to being part again of your future trips to Manchester.Regards,Frederic DumontGeneral Manager

10/10 – Uitstekend

Selena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Frederic Dumont op 24 apr 2024
Dear Selena,Many thanks for scoring your recent stay with the highest rating, this is truly appreciated!The Team and I are very pleased to know that you enjoyed your visit and we look forward to seeing you back soon for more pleasant experiences with us.Regards,Frederic DumontGeneral Manager

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Decent, quiet, comfortable
1 nacht verbleven in april 2024
Reactie van Frederic Dumont op 12 apr 2024
Dear James,Thank you for rating us with the best score and for adding some positive comments.We are delighted to hear that your found our facilities quiet & comfortable.We look forward to being part of your future trips to Manchester, we'll be ready to welcome you!Regards,Frederic DumontGeneral Manager

6/10 – Redelijk

Glenn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Frederic Dumont op 5 apr 2024
Dear Glenn,Thank you for taking the time to rate your recent stay.We are disappointed to have only received an average score and we'll be happy to further hear from you regarding the inconvenience you may have experienced.We'll be able to look into it and take all the needed actions to address the problems in order to prevent re-occurrences.Please feel free to contact us at your earliest convenience and we hope that we'll have the opportunity to welcoming you back for a more pleasant time.Regards,Frederic DumontGeneral Manager

4/10 – Matig

Nicola

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dirty room, not be properly cleaned in ages, mouldy grapes under the desk. No staff in reception in the morning to discuss, just had to drop keys and leave. There's a reason this place is cheap.
1 nacht verbleven in maart 2024
Reactie van Frederic Dumont op 27 mrt 2024
Dear Nicola,Thank you for bringing to our attention your disappointment with your recent stay.I am truly sorry to hear that, on this occasion, you've experienced a shortfall in our cleanliness standard. Rest assured that our Head Housekeeper has already been informed so she can look into the matter further and take all needed actions with her Team to prevent re-occurrence.I apologise if you were unable to raise your concerns with a member of the Team on departure. Surely, they were busy dealing with other guests queries.Thanks again for your feedback which will certainly help us improve the quality of our facilities. We sincerely hope that you'll give us the chance to welcoming you back for a much more enjoyable time.Regards,Frederic DumontGeneral Manager

8/10 – Goed

Matthew

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As it was only a short 2-night stay for us, overall the hotel served its purpose nicely. The staff were friendly and helpful, it was perfectly situated in the city for our needs, there were some decent drinks available in the reception bar, the bed was comfy and everything from the TV and wifi to the shower and kettle worked well. The room could have been cleaner (we came across several stray hairs in the shower when we arrived) and there were construction works happening across from us, which disturbed our sleep. But despite these small drawbacks, we'd definitely stay in an Ibis again
2 nachten verbleven in maart 2024
Reactie van Frederic Dumont op 17 mrt 2024
Dear Matthew,Many thanks for taking the time to post a detailed review about your recent 2 nights stay.We are happy to find out that your overall visit met your expectations as you found our Team friendly & helpful, our central location ideal and our facilities comfortable & in working order.We have noted your feedback about the cleanliness of your shower and you can be assured that our Head Housekeeper has already been made aware so she can take all needed actions to prevent re-occurrence.We are pleased to know that you'd happily return, we look forward to welcoming you back soon for another enjoyable time.Regards,Frederic DumontGeneral Manager

8/10 – Goed

Renaye

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Frederic Dumont op 5 mrt 2024
Dear Renaye,Thanks for scoring your recent stay.Your high rating must prove that you've enjoyed your visit overall and we look forward to seeing you back soon for another experience as pleasant as this latest one.Regards,Frederic DumontGeneral Manager

6/10 – Redelijk

Brian

Positief: Netheid, personeel en service
Fault in sink waste reported, actioned within thirty minutes. Well done.
2 nachten verbleven in februari 2024
Reactie van Frederic Dumont op 21 feb 2024
Dear Brian,Thank you for giving us some feedback about your recent visit.While we are pleased to know that your overall experience met your needs, we are sorry to hear about the issue you've encountered with your sink. Nonetheless, we are happy that our Team was able to fix it quickly which helps make your stay more positive.We hope that we'll have the chance to seeing you back in the future for an even more pleasant time.Regards,Frederic DumontGeneral Manager

8/10 – Goed

Bethan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly helpful reception staff.
2 nachten verbleven in februari 2024
Reactie van Frederic Dumont op 17 feb 2024
Dear Bethan,Thank you for writing a positive review about your latest visit.We are very happy to hear that you've enjoyed your recent stay as you particularly found our Team friendly and helpful.We look forward to welcoming you back soon!Regards,Frederic DumontGeneral Manager

8/10 – Goed

Luke

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was no-frills, but a decent size and clean. Basic amenities were provided, and staff were friendly and helpful.
3 nachten verbleven in december 2023
Reactie van Frederic Dumont op 12 feb 2024
Dear Luke,Many thanks for your positive words regarding your latest visit.We are very pleased to find out that your stay met your needs as you found our facilities basic but clean and our Team friendly & helpful.We look forward to seeing you back in the future for an experience as enjoyable as this latest one.Regards,Frederic DumontGeneral Manager

6/10 – Redelijk

Brian, Bristol

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Close to all that you will need for a short stay in Manchester. Overall the hotel is great however the rooms are rather aged. Staff were attentive and kind this made up for the aged rooms.
2 nachten verbleven in februari 2024
Reactie van Frederic Dumont op 12 feb 2024
Dear Brian,Thank you for sharing some feedback about your recent stay.While we are happy that you found our central location convenient and our Team kind, we are sorry to hear that our facilities didn't fully met your expectations. Nonetheless we are glad that this wasn't too much of an inconvenience to your overall visit and we hope that you'll give us the opportunity to welcoming you back for an even more pleasant time.Regards,Frederic DumontGeneral Manager

10/10 – Uitstekend

Kathryn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location, room and price
Central location, clean and comfortable room. I didn't have any food or drinks but the cafe area looked attractive.
1 nacht verbleven in januari 2024
Reactie van Frederic Dumont op 6 feb 2024
Dear Kathryn,Thank you very much for all your compliments following your recent stay.The Team and I are so pleased to hear that you enjoyed your experience as you found our central location convenient and our facilities clean & comfortable.We look forward to welcoming you back soon for another visit as pleasant as this latest one.Regards,Frederic DumontGeneral Manager

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay of three days, where all the staff was both very friendly, pleasant, and professional. Special thanks to Emilio, who helped me by giving many useful tips about good places in town or to fix some stuff in my room, and plus in french language ! My room was clean, calm and with a very comfortable bed. I definitely recommend !
3 nachten verbleven in januari 2024
Reactie van Frederic Dumont op 3 feb 2024
Dear Eric,Thank you very much for all your compliments about your recent stay.We are delighted to hear your kind words about our friendly, pleasant & professional Team, particularly Emilio. Your nice comments will definitely give us all a boost. We are also pleased that you found our facilities clean & comfortable and that you'd happily recommend us to future travellers.We look forward to welcoming you back soon for more experiences as pleasant as this latest one!Regards,Frederic DumontGeneral Manager

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
1 nacht verbleven in januari 2024
Reactie van Frederic Dumont op 31 jan 2024
Hello,Thanks for rating your recent visit although we are disappointed to only receive an average score.Feel free to share the issues you may have encountered during your stay so we'll be able to look into any of the problems in order to prevent re-occurrences.We look forward to hearing from you and hope you'll give us another chance to seeing you back for a more enjoyable experience.Regards,Frederic DumontGeneral Manager

8/10 – Goed

Jeno

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ibis
The hotel is great for value, I use ibis quite often, and Manchester has a lot of them. The bed was comfortable, I had a soft and a firm pillow, however the interior if the room is dented here and there, and I thought the toilet seat will not last.
1 nacht verbleven in januari 2024
Reactie van Frederic Dumont op 31 jan 2024
Dear Jeno,Thank you for choosing to stay at Ibis again and for expressing your thoughts about your latest stay with us.While we are happy that your overall experience met your expectations, we have noted your comments regarding your room and we will make any needed improvements in order to prevent re-occurrences.Thanks again for your feedback and we look forward to welcoming you back in the future for an even more pleasant time.Regards,Frederic DumontGeneral Manager

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were great and really helpful. Easy walk to both Oxford Road and Piccadilly stations.
1 nacht verbleven in januari 2024
Reactie van Frederic Dumont op 30 jan 2024
Dear Rebecca,Thank you very much for all your positive comments regarding your recent stay.We are so pleased to hear that your visit was a pleasant one as you particularly enjoy our central location and found our Team very helpful.We look forward to welcoming you back soon!Regards,Frederic DumontGeneral Manager

10/10 – Uitstekend

Cheryl

1 nacht verbleven in januari 2024
Reactie van Frederic Dumont op 30 jan 2024
Dear Cheryl,Many thanks for scoring us with the highest rating following your latest stay.We are thrilled to find out that you enjoyed your experience with us and we look forward to being part of your next trips to Manchester.Regards,Frederic DumontGeneral Manager

8/10 – Goed

Jordan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good stop for a business stay. Quick and easy check in / out. Would recommend as a stay if you need the close amenities and ease of walking from Piccadilly!
1 nacht verbleven in januari 2024
Reactie van Frederic Dumont op 20 jan 2024
Dear Jordan,Thank you for sharing some positive feedback about your recent business stay with us.We are so thrilled to hear that your experience met your needs as you particularly enjoyed our central location. We are also pleased that you'd happily recommend us to future travellers and we look forward to having you back soon as 1 of our guests.Regards,Frederic DumontGeneral Manager

10/10 – Uitstekend

Nobuko

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely staying
Easy check in, nice staffs, comfort bed, quiet room, perfect !
1 nacht verbleven in januari 2024
Reactie van Frederic Dumont op 13 jan 2024
Dear Nobuka,Thank you for sharing some compliments about your recent stay.We are so pleased to hear that you enjoyed your experience as you found our Team nice and our facilities comfortable & quiet.We look forward to welcoming you back soon for more visits as pleasant as this latest one.Regards,Frederic DumontGeneral Manager

10/10 – Uitstekend

Richard

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfy room, welcoming staff. Fine for short stay
1 nacht verbleven in januari 2024
Reactie van Frederic Dumont op 13 jan 2024
Dear Richard,Thank you very much for posting some positive feedback about your latest stay.We are delighted to hear that your short visit met your needs as you found our room comfortable and our Team welcoming.We look forward to being a part of your next trips to Manchester, we'll be ready to welcoming you back!Regards,Frederic DumontGeneral Manager

8/10 – Goed

Mike

Reisde met een groep
Quiet and comfortable although the TV did not work
1 nacht verbleven in januari 2024
Reactie van Frederic Dumont op 13 jan 2024
Dear Mike,Thank you for sharing your thoughts about your recent visit.While I am happy that you found your overall stay comfortable, I'm sorry to hear that your TV didn't work.Our Maintenance Engineer has been informed and the appropriate repair will be done as needed. We hope that this issue didn't have a major impact on your time with us and we look forward to having you back as 1 of our guests in the future for an even better experience.Regards,Frederic DumontGeneral Manager

8/10 – Goed

Tore

Positief: Personeel en service, comfort kamer
Reingjøring.
Di dagene vi valgte rengjøring ble det ikke støvsugd, tann glass ikke vaket. Men ellers var alt fint. Flotte mennesker som jobbet der.
8 nachten verbleven in december 2023
Reactie van Frederic Dumont op 7 jan 2024
Kjære Tore,Takk for at du la ut en anmeldelse om ditt nylige opphold.Selv om jeg er glad for at ditt generelle besøk svarte til forventningene dine, beklager jeg å høre om uhellet med rengjøringen av rommet ditt på 1 dag. Vår hovedhusholder har blitt informert slik at hun kan handle i saken med den berørte hushjelpen for å forhindre gjentakelse.Vi ser frem til å ha deg tilbake som 1 av våre gjester i nær fremtid for en enda morsommere tid.Hilsen,Frederic DumontGeneral Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wont be back again
Rude staff at night time
1 nacht verbleven in december 2023
Reactie van Frederic Dumont op 31 dec 2023
Dear Ms Lee,Thank you for letting us know about your disappointment with the service you've received from the Night Team during your recent stay.Be assured that this is a very uncommon feedback as we constantly receive positive comments about our Staff.Please feel free to contact us and express further the issue you've encountered as it will help us dealing appropriately with the Team member concerned. We look forward to hearing from you and hope that you'll give us the opportunity to seeing you back in the future for a more pleasant experience.Regards,Frederic DumontGeneral Manager

10/10 – Uitstekend

Terri-Ann

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent location for a gig
My partner and i were attending a gig at Yes which was just down the road. The location was fantastic for this. Check in was seamless, the charles street multi storey parking across the road was closing that night for xmas (would have been £16 for 24 hours) but the NCP multi storey car park around the corner on princess street a 2 minute walk away was £14.95 for 24 hours if you downloaded and paid in the app.
1 nacht verbleven in december 2023
Reactie van Frederic Dumont op 27 dec 2023
Dear Terri-Ann,Thank you very much for sharing all those compliments following your recent stay, they are truly appreciated and will certainly give us all a boost!The Team and I are delighted to hear that your experience exceeded your expectations, particularly because of our central location which you found ideal for the purpose of your visit.We look forward to seeing you back soon when more gigs are happening at YES or other close by venues.Regards,Frederic DumontGeneral Manager

6/10 – Redelijk

oko

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good budget hotel. You get what you pay for. Conveniently located
Reactie van Frederic Dumont op 8 feb 2024
Dear Oko,Many thanks for posting a positive review following your recent stay although we are disappointed to have only been rated with an average score.Nonetheless, we are happy to hear that you found our central location convenient which made an overall good value for money experience.We look forward to seeing you back soon for more pleasant visits.Regards,Frederic DumontGeneral Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Comfort kamer
1 nacht verbleven in december 2023
Reactie van Frederic Dumont op 18 dec 2023
Hello,May thanks for rating your latest visit with a high score.We are so pleased to find out that your stay was a positive one and we look forward to welcoming you back soon for experiences as enjoyable as this recent one.Regards,Frederic DumontGeneral Manager

6/10 – Redelijk

Garry

Not the best
Good location but a very basic hotel for the money
1 nacht verbleven in december 2023
Reactie van Frederic Dumont op 16 dec 2023
Dear Garry,Thank you for giving us some feedback about your recent visit.I am happy that your overall stay met your expectations, as you particularly appreciated our central location.I'm sorry if you felt that your experience wasn't value for money. Firstly note that Ibis hotels are classed as an Economy brand and consequently offer limited facilities.Also, our rates increase when major events are happening in Manchester. This is a common practice applied by most of the hotels in the city and we would still remain in line with our competition.Thanks again for your comments and we hope you'll give us the chance to seeing you back in the future for an even more pleasant time.Regards,Frederic DumontGeneral Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Frederic Dumont op 16 dec 2023
Hello,Many thanks for scoring us with the highest rating, this is truly appreciated!The Team and I are delighted to find out that your recent stay was an enjoyable one and we look forward to welcoming you back soon for more pleasant experiences with us.Regards,Frederic DumontGeneral Manager

10/10 – Uitstekend

Benedikt

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alles in allem gutes Hotel. Zimmer und Bad sauber und ausreichend groß. Frühstück einfach, aber alles vorhanden. Gute Lage für alle Aktivitäten.
2 nachten verbleven in december 2023
Reactie van Frederic Dumont op 16 dec 2023
Lieber Benedikt,Vielen Dank für die positiven Kommentare zu Ihrem letzten Aufenthalt.Wir freuen uns zu hören, dass Ihre Erfahrung Ihre Erwartungen übertroffen hat, denn Sie fanden unsere zentrale Lage ideal, um Manchester zu erkunden, unsere Einrichtungen sauber und auf Ihre Bedürfnisse abgestimmt, unser reichhaltiges Frühstücksbuffet.Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen, um weitere Besuche zu unternehmen, die genauso angenehm sind wie dieser.Grüße,Frederic DumontGeneral Manager

10/10 – Uitstekend

Julie Linke

1 nacht verbleven in december 2023
Reactie van Frederic Dumont op 16 dec 2023
Kære Julie,Mange tak for at give os den bedste vurdering for dit seneste ophold.Denne højeste score beviser, at din oplevelse oversteg dine forventninger, og vi ser frem til at have dig tilbage som en af vores gæster på dine næste rejser til Manchester.Med venlig hilsenFrederic DumontGeneral Manager

10/10 – Uitstekend

RICHARD

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Frederic Dumont op 16 dec 2023
Dear Richard,Thank you so much for giving us the highest rating following your latest visit.This score proves that your experience exceeded your expectations and that our offer is going to the right direction.We look forward to seeing you back again soon for more enjoyable stays.Regards,Frederic DumontGeneral Manager

6/10 – Redelijk

Kyle

Reisde met partner
Well placed in the city andclose to ample parking. Room was fine, although a little worn.
Reactie van Frederic Dumont op 6 feb 2024
Dear Kyle,Thank you for letting us know your thoughts about your recent visit.Although we are sad to have only been rated average, we are pleased that your overall stay still met your expectations and that our central location was ideal to explore Manchester.We hope that we'll have the opportunity to seeing you back in the future for an even more enjoyable time.Regards,Frederic DumontGeneral Manager

4/10 – Matig

Jesper

1 nacht verbleven in december 2023
Reactie van Frederic Dumont op 16 dec 2023
Kära Jesper,Tack för att du fick poäng för din senaste vistelse, även om vi är mycket besvikna över att bara ha fått ett lågt betyg.Kontakta oss gärna och berätta mer om de problem du kan ha upplevt eftersom det kommer att ge oss chansen att agera på det för att förhindra att det upprepas.Vi hoppas fortfarande att vi får möjligheten att välkomna dig tillbaka för en mycket trevligare tid.Hälsningar,Frederic DumontGeneral Manager

8/10 – Goed

Gavin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room was good never stayed in an Ibis before. Had the breakfast it was nice. Probably will stay in another one. Not too shabby.
1 nacht verbleven in december 2023
Reactie van Frederic Dumont op 16 dec 2023
Dear Gavin,Thank you very much for sharing some thoughts about your fist stay in an Ibis hotel.The Team and I are pleased to hear that your overall experience met your expectations as you found our facilities up to your needs and our Buffet Breakfast tasty.We are glad that you'll happily visit another Ibis hotel in the future, we'll be ready to welcoming you back!Regards,Frederic DumontGeneral Manager

6/10 – Redelijk

Tracy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
1 nacht verbleven in december 2023
Reactie van Frederic Dumont op 6 dec 2023
Dear Tracy,Many thanks for scoring your latest visit although we are disappointed to have only rating average.Please feel free to let us know further about the inconvenience you've encountered as we'll be able to take the needed actions to address the problems in order to prevent re-occurrences.We look forward to hearing from you and sincerely hope that we'll have the chance to welcoming you back in the future for a more enjoyable time.Regards,Frederic DumontGeneral Manager

4/10 – Matig

Jay

1 nacht verbleven in december 2023
Reactie van Frederic Dumont op 5 dec 2023
Dear Jay,Thank you for giving a rating about your latest stay although we are sad to have only scored 4 out of 10.We are sorry if you experienced some issues during you visit but we would truly appreciate if you could give us further constructive feedback so we'll be able to take all the necessary actions to address the problems in order to avoid similar occurrences in the future.We look forward to hearing from you and sincerely hope that you'll give us another chance to welcoming you back for a hassle-free experience.Regards,Frederic DumontGeneral Manager

2/10 – Ontzettend slecht

Marilyn

Negatief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in december 2023
Reactie van Frederic Dumont op 5 dec 2023
Dear Marilyn,Thanks for scoring your latest visit also we are very disappointed to have only received a very low rating.It will certainly help us if you could let us know further the issues you've encountered as we'll be able to act on it in order to prevent re-occurrences.We look forward to hearing from you and truly hope that you'll give us another opportunity to seeing you back in the future for a more pleasant time.Regards,Frederic DumontGeneral Manager

8/10 – Goed

Mark

Positief: Netheid
1 nacht verbleven in november 2023
Reactie van Frederic Dumont op 18 dec 2023
Dear Mark,Thanks for giving us a positive score following your recent stay.Your rating must prove that you've enjoyed your experience overall and we look forward to seeing you back soon for more pleasant visits.Regards,Frederic DumontGeneral Manager

8/10 – Goed

MINHWA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Compact and Simple
맨체스터대학 주변 숙소를 찾다보니 이곳으로 예약했는데 피카딜리역과 올드타운, 맨체스터대학 어느 곳도 도보로 다니기에 썩 편리하진 않았음. 완전 중심가에서 살짝 벗어나서 가격도 조금 저렴했던 듯. 실내는 매우 컴팩트하고 깔금해서 잠만 자고 나가실 분에게 좋음.
2 nachten verbleven in november 2023
Reactie van Frederic Dumont op 25 nov 2023
친애하는 민화 님,최근 방문에 대한 귀하의 생각을 알려주셔서 감사합니다.우리의 깨끗한 시설이 전반적으로 귀하의 기대에 부응했다는 사실에 기쁩니다. 하지만 중앙 위치가 편리하지 않다고 생각하셔서 실망하고 놀랐습니다. 실제로 저희 호텔은 맨체스터 대학교와 맨체스터 시내 중심가에서 도보로 가까운 거리에 위치해 있습니다.우리는 곧 다시 당신을 환영할 기회를 갖기를 바랍니다.문안 인사,Frederic DumontGeneral Manager

6/10 – Redelijk

J

2 nachten verbleven in november 2023
Reactie van Frederic Dumont op 23 nov 2023
Dear J,Thanks for rating your recent visit.We are disappointed to have only been scored average.Please feel free to let us know further about the issues you may have experienced during our stay so we'll be able to take the appropriate measures to address the problems in order to prevent re-occurrences.We hope that you'll give us the opportunity to welcoming you back soon for a more pleasant time.Regards,Frederic DumontGeneral Manager

10/10 – Uitstekend

Annette

1 nacht verbleven in november 2023
Reactie van Frederic Dumont op 18 nov 2023
Dear Annette,Thank you so much for scoring your recent stay with the highest rating, this is truly appreciated!The Team and I are thrilled to find out that you've enjoyed your visit and we look forward to welcoming you back soon for more pleasant experiences.Regards,Frederic DumontGeneral Manager

8/10 – Goed

Chelsea

2 nachten verbleven in november 2023
Reactie van Frederic Dumont op 18 nov 2023
Dear Chelsea,Thank you for scoring your latest stay with a good rating.We are so pleased to find out that your visit met your expectations and we look forward to seeing you back soon for an experience as enjoyable as this latest one.Regards,Frederic DumontGeneral Manager

6/10 – Redelijk

Brianne

Positief: Personeel en service
3 nachten verbleven in november 2023
Reactie van Frederic Dumont op 18 nov 2023
Dear Brianne,Thanks for scoring your recent visit although we are disappointed to have also been rated average.Please feel free to contact us and share the issues you may have encountered so we'll be able to act on it in order to prevent re-occurrences.We hope that we'll have the chance to seeing you back in the future for a more enjoyable time.Regards,Frederic DumontGeneral Manager

8/10 – Goed

Margaret

Reisde met een groep
1 nacht verbleven in november 2023
Reactie van Frederic Dumont op 18 nov 2023
Dear Margaret,Many thanks for giving us a high score regarding your recent stay with us.The Team and I are so happy to find out that, according to your rating, you've experience was a pleasant one.We look forward to being part of your future trips to Manchester, we'll be ready to welcome you back!Regards,Frederic DumontGeneral Manager

4/10 – Matig

Nik

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Good service, awful rooms.
I was really disappointed with my room. Stuffy unless the window was open onto the main street. The bathroom looks like it had burn marks on the top unit and the shower lacked pressure and cleanliness. The room itself smelled as if it had been smoked in and there was a Glade airfreshener in the wall that has promptly made my bag and clothes smell of the suffering of a thousand damned hotel greeters. The service was great on walking in, it's just the rest that needs a lot of improvement.
1 nacht verbleven in november 2023
Reactie van Frederic Dumont op 8 nov 2023
Dear Nik,Thank you for letting us know about your disappointment with your latest visit.I'm sorry and sad to hear that, on this occasion, our facilities failed to meet your expectations and deliver our high standards upon which we pride ourselves.Please be assured that your comments regarding the cleanliness of your room and the lack of pressure of your shower have been discussed with our Head Housekeeper and Maintenance Engineer who will carry on their investigation and take all appropriate measures to address the problems in order to prevent re-occurrences.On a positive note, I'm happy that you found our service great on arrival.Thanks again for sharing your thoughts which will certainly help us improve the quality of our products. We sincerely hope that you'll give us another opportunity to welcoming you back for a more pleasant and hassle-free experience.Regards,Frederic DumontGeneral Manager