Lobby

Beoordelingen van RedDoorz @ Winter Hotel Araneta

3 out of 5
RedDoorz @ Winter Hotel Araneta
10 Imperial St., Cubao, Quezon City, Manila

Beoordelingen

6,2
Gastenscore: 10 - Uitstekend. 19 van 114 beoordelingen" "
Gastenscore: 8 - Goed. 28 van 114 beoordelingen" "
Gastenscore: 6 - Redelijk. 25 van 114 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 114 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 114 beoordelingen" "

6,0/10

Netheid

6,0/10

Personeel en service

5,0/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

Beoordelingen

4/10 – Matig

Angelita

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2020

2/10 – Ontzettend slecht

#NotHappy, New York

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horrible place!! They don’t answer phone calls if you have a questions about check in time if you’re coming from the airport. Dirty! Don’t waste your money here. Go somewhere else who answers your call when you needed a important answer to your questions. No assistance. Just gauge your money.
1 nacht verbleven in november 2019

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in juli 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2020

2/10 – Ontzettend slecht

Jonathan

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in maart 2020

4/10 – Matig

Jerome

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
freebies and staff
1 nacht verbleven in februari 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cockroaches everywhere.. yyiiieeekkkss, so damn eeiiiw. bed sheets are not change and also the towels.
1 nacht verbleven in februari 2020

10/10 – Uitstekend

Ma. Lorena

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020

6/10 – Redelijk

Jie

Reisde met familie
Positief: Personeel en service
Tv was not working properly and cockroach in my room. The staff are very nice and helpful.
4 nachten verbleven in januari 2020

10/10 – Uitstekend

Lina

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2020

4/10 – Matig

Shizel

2 nachten verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
There's no soap and shampoo dispenser in the bathroom and the towels are rough and hard.
1 nacht verbleven in januari 2020

8/10 – Goed

Lopez

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020

8/10 – Goed

Maria Chayro

2 nachten verbleven in december 2019

4/10 – Matig

earl

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Been there a few times.. and they seem to not care to secure our bags ne moare... wanted to check out and leave my bad there and go and eat... and the grouchy one said no can do.. she said leave it with the guard outside.. not understand.. if the guard is responsible... why cant they be and leve the bag in a secure place.. when i checked in.. was there at 12 noon and asked to leave my bag... and go and eat.. it was ok.. by the clerk who was more professional... so went to eat and back at 2 and check in and all was ok... this is a very nice property cuz it is close to most eating and things to do area.. instead of winder acrosss edsa... on Benitz... but seems they need to look into some of what they do to their clients... who have stayed there more then 10 times.. but I guess ... some of them dont care and just looking to do what ever they deem is ok.. and no such thing as customer service...
5 nachten verbleven in december 2019

4/10 – Matig

Jose

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, comfort kamer
This is our 3rd time booking here and the last room they gave us was a total disaster. There were cockroaches in the room and the entry card you used to open the door was broken, so we need to ask assistance every time we will go back to our room.
1 nacht verbleven in december 2019

10/10 – Uitstekend

Ma. Teresita

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sink and drainage wasn't working well.
1 nacht verbleven in december 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2019

4/10 – Matig

Irene

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2019

8/10 – Goed

Ashleigh

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a great stay. 😊
1 nacht verbleven in december 2019

2/10 – Ontzettend slecht

Dianne, Makati

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely disgusting hotel room. Bed bugs. Dirty towels. Dirt on the walls. Asked if could change rooms because bed bugs were biting me all over my body, but reception did not allow it. Rude staff. Deplorable. Do not stay here.
18 nachten verbleven in november 2019
Reactie van RedDoorz Philippines op 20 dec 2019
Dear Dianne Thank you for taking the time to share your experience from your recent stay with us. It is with deep regret that your experience has made an unfavorable impression and hinders you to choose to come back with us. Please allow us to extend our sincere apologies for the inconvenience caused. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. We assure you that this has prompted a review of our processes to ensure such incidents are prevented. Once again, thank you for your feedback. We hope you will allow us the opportunity to redeem ourselves by welcoming you back to the hotel.

8/10 – Goed

faustino ii

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ok
Good
2 nachten verbleven in december 2019
Reactie van RedDoorz Philippines op 20 dec 2019
Dear faustino ii, Thank you for your kind review regarding your recent stay! See you on your next visit.

8/10 – Goed

Mary Ann

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2019
Reactie van RedDoorz Philippines op 20 dec 2019
Dear Mary Anne, Thank you for giving us 8/10. We truly appreciate it. see you on your next visit.

2/10 – Ontzettend slecht

Darlene

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst so far
Unclean toilet ; incomplete hygiene kit; dirty looking towels; unpleasant smell of the room
1 nacht verbleven in december 2019
Reactie van RedDoorz Philippines op 18 dec 2019
"Dear Darlene Thank you for taking the time to share your experience from your recent stay with us. It is with deep regret that your experience have made an unfavorable impression and hinders you to choose to come back with us. Please allow us to extend our sincere apologies for the inconvenience caused. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. We assure you that this has prompted a review of our processes to ensure such incidents are prevented. Once again, thank you for your feedback. We hope you will allow us the opportunity to redeem ourselves by welcoming you back to the hotel."

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lobby great ,wifi and floor in rooms needs upgrading
7 nachten verbleven in december 2019
Reactie van RedDoorz Philippines op 18 dec 2019
Dear Anonymous Thank you for providing your feedback as this helps us to identify what needs further improvement for us to provide better services to our guests. This concern will be discussed with the management and action shall be taken for our improvement. Thank you and we hope to see you soon again on your next visit.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Voorzieningen
3 nachten verbleven in december 2019
Reactie van RedDoorz Philippines op 18 dec 2019
Dear Anonymous Thank you for rating your recent stay. We will be improving to provide better comfort and services for our guest. We are looking forward to provide you improved services in the future.

10/10 – Uitstekend

Kristine

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2019
Reactie van RedDoorz Philippines op 12 dec 2019
"Dear Kristine Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

4/10 – Matig

gérald

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel très bas de gamme
Hotel très bruyant situé à côté d'une discothèque. La propriété n'est pas de mise dans cet hôtel. Les chambres sont beaucoup trop chères pour les prestations proposées. À éviter selon moi.
1 nacht verbleven in december 2019
Reactie van RedDoorz Philippines op 12 dec 2019
"Dear gérald Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

6/10 – Redelijk

Kimberly Esther

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019
Reactie van RedDoorz Philippines op 9 dec 2019
"Dear Kimberly Esther Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2019
Reactie van RedDoorz Philippines op 4 dec 2019
"Dear Anonymous Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great super fun!
2 nachten verbleven in november 2019
Reactie van RedDoorz Philippines op 4 dec 2019
"Dear Anonymous Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

4/10 – Matig

Nenita

1 nacht verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in november 2019
Reactie van RedDoorz Philippines op 4 dec 2019
"Dear Anonymous Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comment. We hope that you will consider us for your next trip"

2/10 – Ontzettend slecht

rose

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Im not satisfied. No family room available for my RESERVATION so they change it into two rooms but what they gave us was a room full of cockroaches and the other room has a not functioning door. Poor customer services. Smelly comfort room.
1 nacht verbleven in november 2019
Reactie van RedDoorz Philippines op 26 nov 2019
"Dear rose Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Over all dissatisfied of the cleanliness and commodities.
3 nachten verbleven in november 2019
Reactie van RedDoorz Philippines op 26 nov 2019
"Dear Anonymous Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

8/10 – Goed

Chubby

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2019
Reactie van RedDoorz Philippines op 26 nov 2019
"Dear Chubby Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
2 nachten verbleven in november 2019
Reactie van RedDoorz Philippines op 26 nov 2019
"Dear Anonymous Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

2/10 – Ontzettend slecht

Ernesto

Reisde met familie
Negatief: Personeel en service, comfort kamer
It was a disgusting trip , I traveled 12 hours by land only to be accommodated by staff that are not accommodating and very unfriendly dispite the pleadings i made.
1 nacht verbleven in november 2019
Reactie van RedDoorz Philippines op 22 nov 2019
"Dear Ernesto Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was terrible service and the place was dirty .i was not satisfied the place, it was dirty, bad servise, no toilet paper, the sink was clog.with water, the toilet bowl was dirty wont fluah, the shampoo bottle was empty, no soap, and has coack roats, and the phone was not working,we have to wait 2 hours before they check me in my room
2 nachten verbleven in november 2019
Reactie van RedDoorz Philippines op 20 nov 2019
"Dear Anonymous Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in november 2019
Reactie van RedDoorz Philippines op 20 nov 2019
"Dear Anonymous Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A budget friendly hotel👍
We had great time staying even we just booked for a night stay, eventhough the smell the water drainage in the shower room is not good. just hope they will put coffe mugs and electric kettle in the room. Great location and though the hotel is still under refurbishment, it’s clean and the hallway is spacious. It’s a super budget friendly hotel. Will book again in this hotel again👍👍👍
1 nacht verbleven in november 2019
Reactie van RedDoorz Philippines op 20 nov 2019
"Dear Anonymous Thank you for taking the time to share your experience. It is indeed a pleasure to hear that you had an enjoyable stay experience with us. Please know that your feedback is encouraging as we strive to provide our guests with a memorable experience. Once again, thank you and we look forward to welcoming you back soon. "

6/10 – Redelijk

mennel

Positief: Netheid, personeel en service en comfort kamer
without wifi
1 nacht verbleven in november 2019
Reactie van RedDoorz Philippines op 20 nov 2019
"Dear mennel Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Coackroaches everywhere
Dirty room. Coackroaches everywhere
1 nacht verbleven in november 2019
Reactie van RedDoorz Philippines op 20 nov 2019
"Dear Anonymous Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service
As an HRM graduate and a hotel years, and as an employee before in 5 star hotel and I worked in International cruiseship.Basically,the guest must not always call the attention for incomplete anemities,make sure before check in of the guest it must in order and clean..The room attendant must report all the defective anemities like shower holder(as what we experienced)so that the supervisor is aware of what should be fixed.The garbage bin must always have a garbage bag.Must have a socket for chargers etc.And please don't forget to provide compimentary amenities..Thank you
3 nachten verbleven in september 2019
Reactie van RedDoorz Philippines op 20 nov 2019
"Dear Anonymous Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

6/10 – Redelijk

Geverifieerde reiziger

Nothing good to talk about.
Same old, same old. No improvements. Facilities are close to dilapidation.
2 nachten verbleven in oktober 2019
Reactie van RedDoorz Philippines op 6 nov 2019
"Dear Anonymous Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible service and fixtures.
Horrible service. Horrible fixtures. Slow service. Broken fixtures.
2 nachten verbleven in oktober 2019
Reactie van RedDoorz Philippines op 6 nov 2019
"Dear Anonymous Thank you very much for taking time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."