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Beoordelingen van Heritage Inn

2 out of 5
Heritage Inn
1017 Koogle Rd, Mansfield, OH

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 37 van 237 beoordelingen" "
Gastenscore: 8 - Goed. 55 van 237 beoordelingen" "
Gastenscore: 6 - Redelijk. 69 van 237 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 237 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 237 beoordelingen" "

6,8/10

Netheid

7,0/10

Personeel en service

5,2/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

5,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Dana

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was great the room was clean and the price was great
1 nacht verbleven in april 2024

8/10 – Goed

TIMOTHY

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Location wasn't the best
1 nacht verbleven in december 2023

6/10 – Redelijk

Aswani

Negatief: Voorzieningen
LIKES: Quite place. Near to highway. DISLIKES: No breakfast. Check-out time is 11.00 instead of noon. Room was under repair when arrived/checked in. WiFi works only in lobby not in room. The price is reasonable. But the above amenities (mentioned in the dislikes) were offered while booking online but in reality they were not.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Laurine

Negatief: Netheid, personeel en service en comfort kamer
Disappointing
I was very disappointed in this motel. When we first arrived nobody was in the lobby for us to check in. We called the number we were supposed to when we got there nobody answered the phone. We went looking for someone. It took us 30 minutes to find someone to check us in. When we got checked in they gave us the room key and that is when they made the bed. They had no fitted sheet on the bed. They only had a flat sheet and the covers. I was worried the whole time we stayed if we even had a clean sheet. It was a very disappointing motel we stayed at. I was trying to make it a very nice time because my husband and I was celebrating our 25th wedding anniversary and did not realized that this motel room was not what I expected.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

shirley

Positief: Netheid
1 nacht verbleven in september 2023

10/10 – Uitstekend

John, Spring

Reisde met familie
Positief: Netheid, personeel en service
Roads into motel go through an outdoor warehouse of building materials.
1 nacht verbleven in september 2023

6/10 – Redelijk

Komal

1 nacht verbleven in september 2023

6/10 – Redelijk

Edward

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Edward

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

David

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Flop house
1 nacht verbleven in augustus 2023

8/10 – Goed

Timothy

Positief: Netheid, personeel en service en comfort kamer
Hiking Holmes County.
Heritage is a budget option. It isn't fancy, and the outside areas need some attention, but my room was clean, safe, and quiet. The hallways as well, although forst floor rooms have both inside and outside access. If I were to stay in the Mansfield area again, I would stay here as it was properly priced for what it is compared to other Mansfield area motels.
3 nachten verbleven in augustus 2023

6/10 – Redelijk

David

3 nachten verbleven in juli 2023

4/10 – Matig

Leonard

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Stacey op 28 jul 2023
thank you

6/10 – Redelijk

Edward

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Staff was very nice. Ownership needs to look at spending some cash to keep up property standards.
2 nachten verbleven in juli 2023
Reactie van stacey op 25 jul 2023
thank you

10/10 – Uitstekend

Fred

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heritage Inn, Mansfield, Ohio
Very good experience! It was nice and quiet kind of off the beaten path! We will be staying there again next year for our trip!
1 nacht verbleven in juli 2023
Reactie van Stacey op 25 jul 2023
Thank you

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Stacey op 25 jul 2023
Thank you

10/10 – Uitstekend

Angeline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023
Reactie van Stacey op 25 jul 2023
Thank you

10/10 – Uitstekend

Kasandra

Zakenreiziger
Positief: Netheid
It was very clean and comfortable. I would definitely recommend it to everyone and very affordable.
1 nacht verbleven in juli 2023
Reactie van Stacey op 25 jul 2023
thank you

10/10 – Uitstekend

Angeline

1 nacht verbleven in juli 2023
Reactie van Stacey op 31 jul 2023
thank you

2/10 – Ontzettend slecht

Francis

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Do not stay here the rooms are infested with bed bugs exp room 205
1 nacht verbleven in juni 2023
Reactie van Brooke op 5 jul 2023
room 205 does not exist, and I reside here as well and we do not have a bed bugs!

4/10 – Matig

Cora

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2023
Reactie van Stacey op 25 jul 2023
Thank you

10/10 – Uitstekend

Don

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A big shout out to Brian and his wife for helping me with a problem I had with my car ! Thank you so much!
1 nacht verbleven in mei 2023
Reactie van Stacey op 25 jul 2023
Thank you

8/10 – Goed

Mary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My stay at Heritage Inn
Our stay was a pleasant experience and I would recommend this motel for your stay. The rooms were clean and the beds were very comfortable to sleep on. The staff were friendly and helpful.
4 nachten verbleven in mei 2023
Reactie van Brooke op 26 mei 2023
thank you very much! hope you visit again very soon!take care!

8/10 – Goed

DIANA

Reisde met een groep
This place was okay. The only bright light was Brooke at the front desk. She actually shook my hand and was pleased to meet me. She was there when I needed cell phone charger in middle of night. Brooke is constantly running around doing the job of literally 4 motel personnel. I know because I worked for HR all my life. I would definitively stay there again but only because I have a friend named Brooke working there.
Reactie van Brooke op 26 mei 2023
Thank you so very much! I enjoy my job and meeting new people...I always tell people that we are not fancy, just have the basics, but we do EVERYTHING to keep things clean and bug free. hope to see u again!

10/10 – Uitstekend

Ketsy O

Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in oktober 2022

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Clean, but worn-out and smelly. I woke up with a back ache. Nothing nearby, not even a fast-food restaurant.
2 nachten verbleven in september 2022

2/10 – Ontzettend slecht

Brenda

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Never ever will call this place again
I was so unhappy with the place that wr didnt even stay there. We checked out within 20 mins of being there and went some place different
2 nachten verbleven in september 2022

6/10 – Redelijk

Debbie

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Waited about 10-15 minutes before someone came to check us in. Only spent the one Nite, was just passing thru. Alot of updating needs to be done. Really didn't feel safe. The check-in clerk was very nice and helpful.
1 nacht verbleven in augustus 2022

2/10 – Ontzettend slecht

Joseph

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I prepaid and will try to get my money back. Room smelled, hotel was run down and dirty. Simply could not stay there.
1 nacht verbleven in augustus 2022

2/10 – Ontzettend slecht

Scott

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022

2/10 – Ontzettend slecht

Andrew

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022

6/10 – Redelijk

A

Zakenreiziger
Negatief: Netheid
Front desk is good. But didn’t get any housekeeping. Carpet wasn’t cleaned. Bed sheet, one pillow case had stain. Towels had black stain on them . The gentleman in the front desk is helpful
2 nachten verbleven in augustus 2022

4/10 – Matig

Ryan

Positief: Comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
You can do better!
Maybe it was my local friends warning me of bed bugs and lot lizards knocking on my door in the wee hours that added to my negativity? I was greeted strangely, given the door card to my room and informed that it won't work on the outdoor facing side of my room. I use the interior door as instructed and found that none of the light switches worked anywhere except the bath. After all is said and done, spend a few extra bucks and get a real room. Especially if your wife is traveling with you! It's the nastiest hotel I've stayed in this side of China.
1 nacht verbleven in juli 2022

8/10 – Goed

Jeffrey

Reisde met familie
Positief: Netheid
I guess we and others reported slow drainage for us in shower, one other customer sink. Older carpets but for the price was OK.
2 nachten verbleven in juli 2022
Reactie van stacey op 1 aug 2022
We didn't get any complaints with the drainage, but thank you for letting us know. We will get that issue fixed.

6/10 – Redelijk

Stephane

Positief: Comfort kamer
1 nacht verbleven in juli 2022
Reactie van stacey op 28 jul 2022
thank you for your feedback

2/10 – Ontzettend slecht

Terry

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The visual aspects of the outside of the property was average. The inside of the hotel was messy and smelled bad. They had smoking and none smoking rooms which I didn't think was allowed in Ohio. My room smelled like a combination of marijuana and bad cigarette smoke. This was suppose to be a nonsmoking room. My second room, I had two rooms reserve, didn't have the smell but there were large BUGS in the A.C. unit. As I looked into the air outlet vent of the A.C. I could see bugs laying in the vent on top of the coil. Don't know what kind they were but they were the size of a pearl at least a dozen or more. As I walked through the hotel I ran into smells of marijuana here and there. When we chose to vacate the premises shortly after discovering the bugs, the clerk was not at all happy with our decision, but did grant us a refund with no penalty. I would not recommend this Heritage Inn to anyone, especially a family with children!!
1 nacht verbleven in juli 2022
Reactie van stacey op 25 jul 2022
This was grabbed from odh.ohio.org about the smoking laws in Ohio Hotels, motels and lodging facilities may designate as many as 20 percent of sleeping rooms for smoking. The other 80 percent of sleeping rooms and all other areas such as common areas, meeting rooms and offices, etc. must be no smoking areas. The bugs you seen were stink bugs and everyone has them. The pot smell, well if they have the card that says they can smoke it we can't do anything about it specially in the smoking section. And families with children do stay here with no problem. It's a great place to stay!!!

6/10 – Redelijk

Edward

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is a older hotel nothing works properly it’s a place to sleep and that is it
4 nachten verbleven in juli 2022
Reactie van stacey op 21 jul 2022
The person who stayed 3 weeks in that room before you didn't say anything about things that didn't work. And if things didn't work right then you should let us know so we can fix them. And yes it's an older hotel but it still has a ton of character. And y'all had an amazing breakfast

2/10 – Ontzettend slecht

Jenny

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The reservation was for a room with a queen size bed, the room that we were given had a full size bed. The sheets had stains all over them and the blankets were full of cigarette burns and were old and uncomfortable. There were roaches as well. I would not recommend.
3 nachten verbleven in juli 2022
Reactie van stacey op 19 jul 2022
Well for one, you had a queen size room, 148 was queen. Not sure about the linens on the bed but I know for a fact we don't have bugs, no one has even complained about them, just the stink bugs

10/10 – Uitstekend

Alex

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and great room. Would definitely revisit again if I stayed in Mansfield again.
3 nachten verbleven in juli 2022
Reactie van stacey op 19 jul 2022
Thank you for your feedback

4/10 – Matig

Chris

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very sketch
2 nachten verbleven in juli 2022
Reactie van stacey op 4 jul 2022
Very sketch isn't a thing we can work on, what was sketchy? what didn't you like about the place....things like that we need to know so we can fix them. And I was on watch all night I didn't see anything out of the ordinary... Stacey

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was helpful and friendly
1 nacht verbleven in juni 2022
Reactie van stacey op 11 jun 2022
I'm glad you enjoyed your stay with us and thank you for your feedback... Stacey

10/10 – Uitstekend

Michael

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to Mohican. Decent place to crash after a wedding
1 nacht verbleven in mei 2022
Reactie van stacey op 15 mei 2022
Thank youi for your feedback. Hope you enjoyed your stay

4/10 – Matig

John

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Floor was filthy, had M&M's all over edges of floor and towels that were to be white were yellowish. Place needs completely remodeled.
1 nacht verbleven in december 2021
Reactie van stacey op 22 jan 2022
Place is fine doesn't need remodeled, it has the essentials as for the floor you could of came up and let us know and we would of upgraded you Thanks for your feedback

6/10 – Redelijk

Johnathan, Willoughby

Reisde met familie
Negatief: Personeel en service, voorzieningen
The rooms were just OK. Though we needed to clean counters ourselves. The entire place smelled like stale cigarette smoke except the rooms. There was a trash can on wheels in the middle of the hallway and they ignored my message requesting bottom floor for a person who does not do steps which made it HORRIBLE for her. Staff was unfriendly at best.
1 nacht verbleven in oktober 2021
Reactie van stacey op 17 okt 2021
I wouldn't go and say staff, not all of us are bad. If she was aware of the problem when you were checking in she would of moved you to the bottom floor. I know when I came to work we did have a bottom room open. As for the smell I apologize because the other end bottom floor is smoking and as much as we try to keep it over there it doesn't help. Thank you for your feedback

2/10 – Ontzettend slecht

Elizabeth

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awful
My reservation was for 3 people. I had one extra kid with me and he charged me for 2 extra people, telling me my reservation was for 2. Everything was dirty, we only had two towels the whole weekend; and when we asked for more we were told there weren’t any more. The reason we booked this hotel is because we were low on money and they advertised continental breakfast, however there was no breakfast at all, and we had to ask to even get coffee made.
2 nachten verbleven in oktober 2021
Reactie van stacey op 5 okt 2021
Because when you came through the hallway there were 5 people total and that's why he charged you. when you first came in you could of asked for extra towels but when you did ask housekeeping did all the towels but because your room was do not disturb she was unable to get towels and by the time you asked me they were all gone. Continental breakfast is only coffee because of covid. And coffee is only made at 7 am but this morning it was made early because I was working. But thank you for your feedback...

2/10 – Ontzettend slecht

Richard

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disgusting Atmosphere
Room was filthy and the smell of mold was overwhelming. We could not stay in these conditions and went to another hotel. When notified, management didn't seem to care what our complaint was about they quickly issued a refund and went about their business. I took that to mean they were used to hearing about it.
1 nacht verbleven in september 2021
Reactie van stacey op 4 okt 2021
If your room was that bad your more then welcomed to come down and get another room, if I was working I would of upgraded your room. it's not that we are use to hearing about it, it's everyone is really busy trying to get things done around here. There are only 3 people employed here. But thank you for your feedback

4/10 – Matig

GERALD

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No 'complimentary' breakfast. My door lock always rejected the key card. There was something in the tub drain that slowed draining.
1 nacht verbleven in september 2021
Reactie van stacey op 23 sep 2021
there was coffee that was made, because of Covid that leaves us limited. If your door always locked it's because you were deactivating the key some how and if there was something in the drain slowing it down I wish you could tell us which room so we can get that looked at Thank you for your feedback

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
FILTHY!!!! OVER PRICED. NEVER AGAIN
3 nachten verbleven in september 2021
Reactie van Stacey op 16 sep 2021
What was filthy? Our housekeeper works hard to keep this place clean

4/10 – Matig

Heather

2 nachten verbleven in september 2021
Reactie van stacey op 3 jan 2022
thank you for your feedback

4/10 – Matig

Candice

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Never book here again
The no smoking room reeked of smoke . Had to call the office to get in the room also had to call for the tv remote . Location is remote and scary.
1 nacht verbleven in augustus 2021
Reactie van Stacey op 9 sep 2021
Not sure how your room smelled like smoke your the first person that was in that room after being remodeled. Sure it's remote but scary? Not even close but thanks for your feedback