- This is the most dirtiest and filthiest place we ever rented!! The whole carpet was full of dog pee and blood from the entrance, living area all the way to the bedrooms, and the two blue recliner chairs and the sofas were soaking in dog pee?? Even the outside carpet had dog poo on it?? In the middle of a pandemic?? We rented this awful place on August 13, 2020 and we paid more than $4,000.00 for that??? I had to clean all the bed sheets, towels, table surfaces, counter tops and all towels! I couldn’t trust that the cleaning lady, since she didn’t report or tried to clean the obvious dirty carpet? It makes me wonder if that was her dog? Anyhow, I wrote the manager of the property to let him/her know, they never responded back. So, I had to call the main office and told them about the problem and that we had to buy extra laundry detergent, paper towels, toilet papers and dish soap! She said that she will open up a ticket and note that we were shorted on the cleaning supplies, and someone will get back with us! As I expected, no one contacted us and we were never given our normal cleaning supplies!
- Then a day after that we called to ask if we need to put the garbage can at the curb, since it was full and there was no instructions on where it needs to be placed for pickup and what day they do it. Finally I got a decent women by the name of Jasmine and I told her about the trash can and she said that she didn’t know and that she will ask her team member/supervisor and will get back with me. Then she asked me if there is anything else that she could do for me, I mentioned to her that we didn’t get any cleaning supplies and that problem with the dog pee. She said that she is sorry and asked me to send her pictures of the dog pee on carpets and any other furnitures. And also to send a copy to the Vacasa team and that we should be compensated for that and she will be talking to her supervisor and will get back to me. She did and her supervisor’s told her that they will be sending a maintenance guy to clean the carpet while we were there. ???Are you kidding me? We were so angry at their response. They are going to try to clean the carpet waisting our vacation time and privacy??? And on top of that, I got a response back from the management team saying that they appreciate us telling/reporting the incident, so they could go ahead and clean the carpet for the next guest?? Really? So, I told her to please cancel the carpet cleaning,.