Hotel Avenida

A nice hotel. Clean room and it is in excellent location. Rooms were clean. Breakfast was excellent. However service seems a bit in disarray and managers performance need to be checked. We had several people in out team and booked separately. It seems to treat us each differently. I also confirmed (by direct email) airport pickup as I was arriving late. To my horror there were no pickup! I thought this is exception. But another member had the same horror next night!

The hotel is as expected for a 5-star in that region - not outstanding. The restaurant is good, but a bit overpriced when compared to same level restaurants in the neighbourhood. The pool, gyn and rooftop amenities are good, but the pool is much smaller than I have expected. The service was good, very friendly staff always ready to help out - they have fixed the safer in my room and I've even borrowed an adaptor for free after mine burnt out. The room and cleanness was as expected for this hotel category. The only important setback was the internet connection. It was very slow every day and in one day it was completely off - in all areas of the hotel. The staff informed that there was a technical problem, but they could not fixed it on that day.