Familie studio suite, 2 queensize bedden, keuken, uitzicht op kanaal | Privékeuken | Een mini-koelkast, een magnetron, een koffiezetapparaat/waterkoker

Beoordelingen van Coconut Cay Resort & Marina

2 out of 5
Coconut Cay Resort & Marina
7196 Overseas Highway, Marathon, FL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 520 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 280 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 101 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 61 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 38 van 1000 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

RENEE

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
TV werkte niet, WC kapot, ontbijt slecht
1 nacht verbleven in november 2023
Reactie van LISA KAMINSKI op 29 nov 2023
We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 – Redelijk

MICHELLE

1 nacht verbleven in april 2024

6/10 – Redelijk

Debra

Reisde met partner
Check in wasn’t until 4:00. We arrived early and were told they would call when our room was ready. They never called but when we went back at 3:30 the room was ready and all our paperwork was printed and ready. We also noticed bugs in the bathroom and cigarette butts all around our outside patio. On the good side the bed was comfortable, the a/c, refrig and microwave worked. The room was overall clean.
2 nachten verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 29 apr 2024
Thank you for sharing your feedback with us Debra. We appreciate your honest opinion and we will do our best to improve more in cleanliness and customer service communication. We hope to see you again soon and we promise to meet your expectations.

6/10 – Redelijk

Aaron

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here for a few nights during my florida keys trip. The room was nice and clean and air conditioning worked well however the room was very damp and everything felt wet. Not sure if they have dehumidifier that you can borrow (i never asked) but the room definitely needed it.
3 nachten verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 28 apr 2024
Thank you for sharing your review and feedback with us Aaron. We appreciate your suggestions, and we will look into this. For when you come back, do let us know and we will make sure to meet your expectations.

10/10 – Uitstekend

joseph

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Coconut Cay Resort Staff op 25 apr 2024
Joseph,Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

10/10 – Uitstekend

Eduani

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Coconut Cay Resort Staff op 25 apr 2024
Hi Eduani,Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon.

10/10 – Uitstekend

Anaraika

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Coconut Cay Resort Staff op 25 apr 2024
Hello Anaraika, Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We hope to see you soon

6/10 – Redelijk

Karl, Seguin

Reisde met partner
It was more like a Motel than a Resort with the room too close to the road so it was loud with traffic noise all night. The office was only open for limited times and the ice machine was in the back so you couldn't help yourself. They were doing remodeling/repairs in the room next to ours and still working after 9pm when we went to bed.
1 nacht verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 28 apr 2024
Hello Karl,Thank you for taking time to review our hotel and for sharing your experience with us. We apologize for the inconvenience of the repair we have done, and we will make sure that it won't happen again. We hope to see you again and this time we will do our best to meet your expectations!

10/10 – Uitstekend

Brandi

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was beautiful, super friendly and clean.
1 nacht verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 24 apr 2024
Thank you for the 5-star review Brandi and for including us in your trip this time. We can't wait to welcome you back.

10/10 – Uitstekend

Jeff

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Son and I enjoyed our 1-night stay for a local event. Would stay again. They offer the bicycles and paddle boards. I would stay again. Pool was clean and well taken care of.
1 nacht verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 24 apr 2024
Thank you for taking time to review our hotel. Your feedback always motivates us to continue to provide an excellent service. Again, we thank you for your time and hope to see you again soon!

10/10 – Uitstekend

Tiffany

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, clean and safe.
1 nacht verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 24 apr 2024
Thank you for taking time to review our hotel Tiffany. Your feedback always motivates us to continue to provide an excellent service. Again, we thank you for your time and hope to see you again soon!

10/10 – Uitstekend

Rosendo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything there was GREAT !!! The landscape needs some help.
2 nachten verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 24 apr 2024
Thank you for taking time to review our hotel Rosendo. Thank you for that you brighten our day! Your continuous support remain a constant remind why we love what we do. Come see us again.

10/10 – Uitstekend

Jeosmar

Reisde met een groep, Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and clean place to enjoy with family!!
2 nachten verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 24 apr 2024
We thank you for your continued support with us and for taking the time to review our hotel. Your 5-star review is much appreciated. See you soonest!

10/10 – Uitstekend

Patricia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 24 apr 2024
Thank you for the great review Patricia! We appreciate it so much. Come see us soon!

10/10 – Uitstekend

Aliagny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 24 apr 2024
Hello Aliagny! We want to thank you for your time in reviewing our hotel. Come see us soon!

6/10 – Redelijk

Garry, CORNWALL

Reisde met partner
Positief: Netheid, personeel en service
Deadbolt did not work and no security chain on front door. Quite noisy due to facing onto the main highway Room however was spacious and clean
1 nacht verbleven in april 2024

8/10 – Goed

Lise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
très propre, chaises extérieures dans un environnement agréable. Sur le site expédia, il est écrit que le déjeuner est inclus alors que ce n'est plus vrai depuis 1 an.
2 nachten verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 11 apr 2024
Thank you for your recent stay with us Lise. We greatly appreciate your time you spent with us and for sharing your experience. Come see us again soon!

4/10 – Matig

Manon

Positief: Netheid
Negatief: Personeel en service
Location, too much traffic , located on the main road.
2 nachten verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 11 apr 2024
Hello Manon,We are sorry for not able meet your expectations. We are committed to provide you an excellent customer experience however we failed this time. Should you be planning any future travel towards Marathon again, please do let us know, we will be more than happy to provide you better suggestions in room types away from the main road. 'til then, have a wonderful day!

8/10 – Goed

Alexandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 11 apr 2024
Thank you for your good feedback Alexandra. Sharing this with keeps us inspired to improve more to provide above and beyond customer service. Come see us soon again!

6/10 – Redelijk

Yaniris

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The tv in the rooms has d only one Chanel it doesn’t change Chanel’s and do no not connect to any app if you want to see something else you can’t 😣
1 nacht verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 11 apr 2024
Hello Yaniris,We apologized for the inconvenience caused to you. Rest assured we will work hard to provide you with better service your in town next time.

10/10 – Uitstekend

YESLIN

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 11 apr 2024
Thank you for the 5-star rating Yeslin. We appreciate you so much. 'til we see you again!

8/10 – Goed

Alessandro

Negatief: Voorzieningen
It’s a place to rest your head, other than that nothing much to talk about
1 nacht verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 11 apr 2024
Hello Alessandro,Thank you for taking time to share your review and feedback. We looking forward to seeing you again and win the 5-star rating.

10/10 – Uitstekend

Renee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 11 apr 2024
We appreciate your 5-star rating Renee. Thank you the inspiration. Come see us soon again!

10/10 – Uitstekend

Jacquelyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay with a marina view to see the manatees!
3 nachten verbleven in maart 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 11 apr 2024
Hello Jacquelyn, we so delighted to received your 5-star rating and feedback. Thank you for the inspiration. See you soonest!

10/10 – Uitstekend

Walter

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It had a nice view and was in a good location. The room was spacious and had everything I needed.
1 nacht verbleven in april 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 10 apr 2024
Hello Walter, we thank you for sharing your feedback with us. We greatly appreciate the continuous support and inspiration. We are looking forward to seeing you again!

8/10 – Goed

richard, Leeds

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay for 1 night at a modernised motel. Huge comfy bed ok shower. Street facing room on the main US 1 so a little noisy
1 nacht verbleven in maart 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 9 apr 2024
We sincerely appreciate your feedback with us and look forward to welcoming you back for another outstanding stay!

8/10 – Goed

Kristina

Positief: Netheid
We only booked due to an emergency situation after our car broke down. We could only get the higher end room along the canal and due to the time of year, it was very expensive. We did like the enjoyment of the canal, the outside seating, and picnic table. The outdoor space in these suites really pluses the room. The beds were comfortable. Available full kitchen is very nice. However the shower had zero hot water, no updates allowing for USB ports, needs many touching up on areas and appliances, has odd tv offerings, no breakfast offering, and check out is too early at 10 AM. I can see that this can be a hit or miss for some people. We would book again, if the price was right, such as in off season.
1 nacht verbleven in maart 2024
Reactie van Aline op 2 apr 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We hope to have a chance to earn your confidence in the future. Sincerely,

10/10 – Uitstekend

Warren

2 nachten verbleven in maart 2024
Reactie van Coconut Cay Resort Staff op 25 apr 2024
Hi Warren,Thank you so much for taking the time to rate us. We hope to have you back with us soon!

2/10 – Ontzettend slecht

Brian

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property on edge of main road and very noisy. Air conditioner very noisy. Shower pressure very weak. Staff not friendly. Do not recommend this establishment.
1 nacht verbleven in maart 2024
Reactie van Aline op 1 apr 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We hope to have a chance to earn your confidence in the future. Sincerely,

2/10 – Ontzettend slecht

richard

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will not return. Dogs barking non stop, roaches in room, other people have the same exact posts. Airport right next door.
3 nachten verbleven in maart 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 31 mrt 2024
Hello Richard,We are so sorry to hear about your experience with us. We are working hard to provide our guest an enjoyable stay and this is not how we want you to end. We checked any record if you came at the front desk to let us know, but we did not see anything. We aim to correct any issue that there is in timely manner and your feedback while inhouse will be a great help to us. Should you wish to discuss this matter furtherly, please feel free to give me a call or email.

10/10 – Uitstekend

Idalmis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and nice rooms
1 nacht verbleven in maart 2024
Reactie van Coconut Cay Resort Staff op 31 mrt 2024
Hello Isalmis,Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

10/10 – Uitstekend

Colette

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Availability of bikes to ride at no charge and Kayaks available front desk staff helpful with bikes
3 nachten verbleven in maart 2024
Reactie van Coconut Cay Resort Staff op 31 mrt 2024
Hi ColetteThank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 – Uitstekend

Israel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Coconut Cay Resort Staff op 31 mrt 2024
Thank you so much for taking the time to rate us. We hope to have you back with us soon!

4/10 – Matig

Jan

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Bedding clean, comfortable bed and pillow. Bathroom size of our first room was the size of a small closet, making it very difficult to move about or put toiletries anywhere. Bugs crawling all over walls near table, and bathroom. Staff quickly moved us to a different room that was newly remodeled but still had bugs crawling in the bathroom and microwave/refrigerator area. The hotel sits very close to the central transportation road which is very busy, constant, and noisy. So it you’re looking for peace and quiet, choose elsewhere.
6 nachten verbleven in maart 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 1 apr 2024
Hello Jan,We are so sorry we didn't meet your expectations in our property. WE greatly appreciate your feedback and we will make sure that our pest management company will be aware of your concerns. Thank you once again!

10/10 – Uitstekend

Cathleen, Saint James City

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Coconut Cay Resort Staff op 30 mrt 2024
Hi Cathleen, Thank you for choosing to stay with us! We look forward in welcoming you back soon!

10/10 – Uitstekend

Alejandro, Hialeah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Newly renovated rooms, property was well kept, close to supermarkets
1 nacht verbleven in maart 2024
Reactie van Coconut Cay Resort Staff op 30 mrt 2024
Hi Alejandro, We appreciate your choice to stay with us and for sharing your thoughts through a 5/5 rating. Your feedback is important to us, and we're glad you had a good experience .We hope to have the pleasure of welcoming you back for another great experience!

2/10 – Ontzettend slecht

CHRIS

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 1 apr 2024
Hello Chris,Thank you for your feedback and we apologize for the inconvenience that we may cause you. Should you need further assistance feel free to reach out to us.

10/10 – Uitstekend

Johann, Kroonstad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms are clean and beds are comfortable.
1 nacht verbleven in maart 2024
Reactie van Coconut Cay Resort Staff op 30 mrt 2024
Johann,Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.

10/10 – Uitstekend

Connie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful space and the desk receptionist was so cheery and helpful
1 nacht verbleven in maart 2024
Reactie van Coconut Cay Resort Staff op 30 mrt 2024
Hello Connie,Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 – Uitstekend

Nector

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in maart 2024
Reactie van Coconut Cay Resort Staff op 30 mrt 2024
Hi NectorWe are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 – Ontzettend slecht

Sandy

Reisde met familie
This hotel is very bad!!! Pictures of hotel are not current! Maybe 50 years ago
1 nacht verbleven in maart 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 24 mrt 2024
Hello Sandy,Thank you for your recent stay and for sharing your feedback with us. We are so sorry that we didn't manage to fulfill your request of refund as we have cancellation policy to follow which is in the confirmation you received. While we are trying to work hard to provide best customer service, we also ask our guest to respect our employees as they are working hard to serve our guests. We thank you again for the feedback.

10/10 – Uitstekend

Xiam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente estancia
2 nachten verbleven in maart 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 24 mrt 2024
Thank you so much for the excellent comment and for the 5-star Xiam, we appreciate you so much! Come see us soon.

6/10 – Redelijk

Timothy

Reisde met partner
Not what was on Expedia add ..no breakfast , very old , and room service was disappointing
7 nachten verbleven in maart 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 24 mrt 2024
Hello Timothy, We are sorry that we didn't meet your expectations. Your opinion is greatly appreciated as we are trying to improve our hotel. We will contact Expedia and double check about the breakfast as we already have told them several times that the complimentary breakfast is no longer offer since January. We apologize for the misinformation. IF you have any further concerns, please feel free to message me. 'til then, we all hope for a better days!

10/10 – Uitstekend

Autumn

1 nacht verbleven in maart 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 11 apr 2024
Thank you for the 5-star rating Autumn. Guest like you always keep us inspire to provide great customer service. Come visit us again soon!

8/10 – Goed

Kent

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay. We used the kayak supplied by the resort to paddle out into the gulf. The pool area was very nice. The resort was close to several events and places we wanted to visit. The pool side room was nice except that there was an 8-inch step up to get to the table and bathroom that we failed to remember a couple times. If we stay there again, we will reserve one of their other fine rooms. The staff was very informative and friendly.
4 nachten verbleven in maart 2024
Reactie van Coconut Cay Resort Staff op 19 mrt 2024
Hi Kent, Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

10/10 – Uitstekend

Christopher

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property with access to the water, and free use of there kayaks,paddle boards, and bicycles.
1 nacht verbleven in maart 2024
Reactie van Coconut Cay Resort Staff op 19 mrt 2024
Hello Christopher, We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 – Uitstekend

Robert

1 nacht verbleven in januari 2024
Reactie van Coconut Cay Resort Staff op 19 mrt 2024
Hello Robert! Thank you for the 5/5 rating & choosing to stay with us! We hope to see you again soon!

8/10 – Goed

Marie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is my go-to when we plan our trip to the keys. Always a nice place to stay.
2 nachten verbleven in maart 2024
Reactie van Coconut Cay Resort Mgt and Staff op 15 mrt 2024
Hi Marie, We appreciate your positive feedback about our resort. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

8/10 – Goed

Jackie

Positief: Netheid, personeel en service
A little aged in places but overall a good place to lay your head when you’re tired
1 nacht verbleven in maart 2024
Reactie van Coconut Cay Resort Staff op 19 mrt 2024
Hello Jackie, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

AMAURY

1 nacht verbleven in maart 2024
Reactie van Jocelyn - Coconut Cay Resort Mgt & Staff op 9 apr 2024
Many thanks for the 5-star review Amauray! We greatly appreciate you. Looking forward to welcoming you back.