Terrein van de accommodatie

Beoordelingen van Isla Bella Beach Resort & Spa

5 out of 5
Isla Bella Beach Resort & Spa
1 Knights Key Boulevard, MM 47, Marathon, FL

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 663 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 197 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 88 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 1001 beoordelingen" "

9,6/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Pieter

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Faciliteiten om te eten waren beperkt. Capaciteit restaurants te beperkt. Kwaliteit is goed. Het was “vechten” om een stoel of tafel.
2 nachten verbleven in mei 2023
Reactie van Management op 31 mei 2023
Hello Pieter, thank you for staying with us. We appreciate your feedback. We are very sorry to hear about your experience regarding restaurant and the difficulties in finding a chair. We totally understand how it was busy during Memorial Day weekend. Your feedback is appreciated and very important to us and thank you again for staying with us.

8/10 – Goed

Geverifieerde reiziger

2 nachten verbleven in januari 2020
Reactie van Jennifer McGarvy op 27 jan 2020
Thank you for recently staying with us at Isla Bella Beach Resort and we greatly appreciate the feedback you have given.

8/10 – Goed

Beth

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The registration staff was lacking in care of guests. Everything else was fantastic!!
1 nacht verbleven in april 2024
Reactie van Alexia op 2 mei 2024
On behalf of all our team members, thank you for choosing Isla Bella Beach Resort. We take great pride in delivering an exceptional guest experience and are delighted to hear that you have enjoyed your stay.

10/10 – Uitstekend

Monet

Reisde met een groep, Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
🌻
3 nachten verbleven in april 2024
Reactie van Alexia op 30 apr 2024
Greetings Monet,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Katrin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alles war wundervoll, tolle Anlage, schöne große Zimmer, einfach traumhaft!
2 nachten verbleven in april 2024
Reactie van Alexia op 23 apr 2024
Greetings Katrin, Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Raymond

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Nice Resort.....This will be our new get-a-way place
4 nachten verbleven in april 2024
Reactie van Alexia op 22 apr 2024
Greetings Raymond,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

GEOFFREY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay!
2 nachten verbleven in april 2024
Reactie van Alexia op 20 apr 2024
Greetings Geoffrey,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 – Goed

Klaus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Alexia op 18 apr 2024
Greetings Klaus,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

RONNIE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very well laid out grounds, attractive vistas, needs more actual beach area.
2 nachten verbleven in april 2024
Reactie van Alexia op 15 apr 2024
Greetings Ronnie,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Ernesto

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo súper bien, una muy buena atención y buen trato. Las habitaciones súper limpias.
1 nacht verbleven in april 2024
Reactie van sasha op 14 apr 2024
We are delighted that you had a fantastic stay at Isla Bella. We will be certain to share your feedback with our team and we look forward to welcoming you back.

8/10 – Goed

Timothy

2 nachten verbleven in april 2024
Reactie van Alexia op 30 apr 2024
Greetings Thimothy,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

GIACOMO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unique layout of the hotel : all the rooms facing the sea Probably because of Spring Breck lots of children
3 nachten verbleven in april 2024
Reactie van Front Desk op 10 apr 2024
Thank you for choosing Isla Bella Beach Resort in the Florida Keys. We greatly appreciate your valuable feedback. When your future travels return you to the Florida Keys, we would like to welcome you again!

10/10 – Uitstekend

mark, charlotte

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice.
2 nachten verbleven in april 2024
Reactie van Alexia op 13 apr 2024
Greetings Mark, Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Claudio

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was perfect
1 nacht verbleven in april 2024
Reactie van Alexia op 8 apr 2024
Greetings ClaudioThank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Meredith

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding from start to finish! The amount of childrens activities and daily itineraries was epic! My kids had a blast and voted it their favorite hotel ever. Rooms were impeccable. Staff was amazing and so kind and helpful to my kids. And you can’t replicate the property or views. Felt like I was in Greece!
1 nacht verbleven in maart 2024
Reactie van Sasha op 2 apr 2024
Thank you for writing such a glowing review! We are delighted to hear that you had a memorable stay and were able to enjoy our world class amenities. We pride ourselves on having something for everyone. We look forward to welcoming you back.

10/10 – Uitstekend

Michael, Seven fields

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was wonderful. Great pools, great view, great balcony, large room. My wife and I had an amazing time.
1 nacht verbleven in maart 2024
Reactie van Alexia op 28 mrt 2024
Greetings MIchaelThank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, clean and new
1 nacht verbleven in maart 2024
Reactie van Alexia op 27 mrt 2024
Greetings Peter,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Alexia op 23 mrt 2024
Greetings Michael,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Michael Aaron

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you want a 5 star resort, then this is your place. personally, my wife and I are happy with less expensive 3-star places. VERY NICE resort but VERY EXPENSIVE all around from the accommodations to the restaurants (lowest price item on dinner menu was the chicken at $40..have you ever paid $40 for chicken? ) to the everyday parking fee WTH? a daily parking fee?? Like i said, we loved it, but I know there are just as nice places that are less expensive. Maybe return in the future when we hit the lottery. LOL
4 nachten verbleven in maart 2024
Reactie van Alexia op 23 mrt 2024
Greetings Mr. Aaron,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

6/10 – Redelijk

bruce

Reisde met partner
Bar area dirty too many kids children sitting at bar late night pool bar lots of drunks no security ever cited kids running around unsupervised late at night restaurant poor menu options
1 nacht verbleven in maart 2024
Reactie van Krystyna Loza op 19 mrt 2024
Hi Bruce, thank you for sharing your feedback. We regret your experience didn't meet expectations. We hope to welcome you back to enjoy the property as intended.Best,Isla Bella Beach Resort & Spa Team

10/10 – Uitstekend

Erin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort! It's a very well-kept property. We wished the pools stayed open into the evening, but we enjoyed our stay!
3 nachten verbleven in januari 2024
Reactie van Alexia op 13 mrt 2024
Greetings Erin,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Jeffrey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was off the beaten path. Kind of in the middle of all the places we wanted to visit as well.
4 nachten verbleven in februari 2024
Reactie van Alexia op 5 mrt 2024
Greetings Jeffrey,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 – Goed

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Alexia op 5 mrt 2024
Greetings Mary,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

ashley

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property and amenities in a secluded area that felt more like Costa Rica than FL. Would definitely return with kids another time.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Melanie

4 nachten verbleven in februari 2024
Reactie van Alexia op 21 mrt 2024
Greetings MelanieThank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Joseph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was well-maintained. The staff was very kind and helpful. Also, all the amenities were in good shape very much you recommend this place very very well managed.
1 nacht verbleven in februari 2024
Reactie van Alexia op 28 feb 2024
Greetings Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Alexia op 20 mrt 2024
Greetings Christopher,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 – Goed

Kat

2 nachten verbleven in februari 2024
Reactie van Alexia op 20 mrt 2024
Greetings Kat,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

RAYMOND

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Left turn from property access road headed south on US Route 1 .... is deadly. Suggest, minimum of flashing Yellow light.
5 nachten verbleven in februari 2024
Reactie van Krystyna Loza op 27 feb 2024
Hi RAYMOND, we value your feedback on the safety concern and appreciate your suggestion for a flashing yellow light. Thank you for sharing your thoughts.Best,Isla Bella Beach Resort & Spa Team

6/10 – Redelijk

Joshua Enmanuel

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Dining experience was excellent, we have been to keys many times and have experience other dining options but non as good as at this property. Unfortunately I am very disappointed at the way the front desk treats guests. We arrived late and it was our first time at this location and they only gave us a map and were very short along with a charger error claiming we hadn’t pay for our stay, when in fact we had paid months ago. We also did in dinning room and called for status on order as it had already been over an hour since we had placed the order, front desk would answer and just put us on hold. Many times we tried calling front desk and they were very rude! Management really needs to train these people. We come back to the keys 2x a year and I doubt we will be returning to this resort at least not until staff improves. Pools guys were great along with restaurant staff.
Reactie van Krystyna Loza op 27 feb 2024
Hi Joshua, thank you for sharing your feedback. We appreciate your positive comments on dining experience. We apologize for the front desk concerns and are committed to improving. We hope to welcome you back for a better experience.Best,Isla Bella Beach Resort & Spa Team

8/10 – Goed

Julie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lots of areas to spread out even at full capacity still had access to beach chairs and pool chairs. Staff was mostly well trained and provided prompt friendly service. The restaurant was nice but we were disappointed by the lack of accommodation to guests staying at the hotel to book reservations at desirable dinner times. There was room for improvement in the customer service offered by the hostess staff and management. Overall we enjoyed our stay though we may consider different accommodations on our next visit to the area.
4 nachten verbleven in februari 2024
Reactie van Alexia op 23 feb 2024
Greetings Julie,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 – Goed

Hiram

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The location was very good, everything was clean, a very nice view, good service. What I didn't like was that the room service didn't come to clean my room until four in the afternoon because I asked what was happening, they hadn't cleaned the room yet and they told me That I had until six in the afternoon to clean the room, I don't think that's right.
2 nachten verbleven in februari 2024
Reactie van Krystyna Loza op 22 feb 2024
Thank you for choosing Isla Bella Beach Resort in the Florida Keys! We delighted to hear you enjoyed your stay and nice views. Your comments on housekeeping service are duly noted, and we aim to improve. When your future travels return you to the Florida Keys, we would like to welcome you again!

10/10 – Uitstekend

Caron

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The fire pits and bar were great. Our room was very comfortable
2 nachten verbleven in februari 2024
Reactie van Alexia op 17 feb 2024
Greetings Caron,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property and landscaping. The ocean, beach and palm tree views are beautiful; as is building architecture and design of the rooms. Wait staff could be more intentional: I had to get up and approach them to request drinks, etc. I understand not wanting to be intrusive; however, there was a marked difference in this regard, compared to other luxury resorts I've visited. There was also a bit of a language barrier (this happened more than once, with different servers.) My request for a quiet room had to be reiterated once I arrived; however when I asked, Bridgette was able to change my room to a quieter location (3rd floor; opposite end of beach bar area,) which was greatly appreciated. She, and John the valet, also did a great job of welcoming me to the property in a warm and professional manner. I slept like a baby: linens and bedding were very clean and nice. The room was lovely, with beautiful drapes, art and objects; carpet could use shampooing. Walking around the property, with its lush greenery and water views, was a pleasure in itself. The key lime pie was the best of 3 that I tried while in the Key West area! Marathon is a bit sleepy, but gets points for a cute old-fashioned cinema and free open play pickleball at the community park. Lots of reasonable food options in the area, too. Also appreciated the Tesla and EV charging station at the resort. There was always a Tesla charger available throughout my stay. I would definitely stay here again!
5 nachten verbleven in januari 2024
Reactie van Alexia op 17 feb 2024
Greetings Kim,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Paul

Reisde met partner
Property grounds were well kept. The staff worked hard to keep it that way. The desk staff in the lobby were very pleasant and the lobby was very clean and well decorated. Our room was excellent with all amenities one could asked for. A top notch resort.
3 nachten verbleven in februari 2024
Reactie van Alexia op 15 feb 2024
Greetings Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Drew

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrific stay. Thanks for the hospitality!
7 nachten verbleven in februari 2024
Reactie van Gabby op 12 feb 2024
Thank you very much for your valuable feedback. We eagerly anticipate the opportunity to serve you again in the future.

6/10 – Redelijk

joan Diane

Reisde met partner
Positief: Netheid
Property has possibility but needs work. Need is too hard. No restaurant or even coffee. Short hours for pool and gym. No live tv channels. Good location. Balcony
5 nachten verbleven in februari 2024
Reactie van Alexia op 11 feb 2024
Hi Joan, thank you for your feedback. We appreciate your comments and will consider them as we improve our property. We apologize for any inconvenience you experienced. We're glad you enjoyed the good location and balcony. If you have any further concerns, please reach out to us.Best,Isla Bella Beach Resort & Spa Team

10/10 – Uitstekend

Christopher

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful resort. Didn’t want to leave.
3 nachten verbleven in februari 2024
Reactie van Alexia op 9 feb 2024
Greetings Christopher,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Jeanette

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to relax.
6 nachten verbleven in januari 2024
Reactie van Alexia op 8 feb 2024
Greetings Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Sadeka

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quiet serene place to relax
Nice resort. Great and warm reception. Started with a glass of champagne! They gave us a two bedroom suit instead of our queen bed room. That was very nice! It was quiet. Serene. Easy walk to the old 7 mile bridge. Nearby sunset grill was great for breakfast. Staffs very helpful. Will stay there again.
2 nachten verbleven in januari 2024
Reactie van Sasha op 1 feb 2024
Thank you for your amazing review. It's wonderful to know that you had a top-notch experience, and we were able to create unforgettable memories for you. Whether you're a family or a solo traveler, we strive to provide exceptional service to all our guests. Thanks again for your kind words and we look forward to welcoming you back soon.

10/10 – Uitstekend

Benjamin, Chatham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The photos online did not do this property justice. It is amazing! Everything is fresh, bright and perfectly manicured!
1 nacht verbleven in januari 2024
Reactie van Sasha op 1 feb 2024
On behalf of all our team members, thank you for choosing Isla Bella Beach Resort. We take great pride in delivering an exceptional guest experience and are delighted to hear that the team delivered. When your travels return you to our resort we suggest a walk, run or bike to the newly re-opened iconic Seven Mile Bridge. It is a short walk from the resort and the most beautiful place to watch the sunrise and sunset. Thanks again for your kind words and we look forward to welcoming you back soon.

8/10 – Goed

Tom Roger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Flott sted!
Fantastisk sted! Kan bli bedre på mat.
2 nachten verbleven in januari 2024
Reactie van Sasha op 1 feb 2024
Takk for din fantastiske anmeldelse. Det er fantastisk å vite at du hadde en førsteklasses opplevelse, og vi var i stand til å skape uforglemmelige minner for deg. Enten du er en familie eller en alenereisende, streber vi etter å gi eksepsjonell service til alle våre gjester. Vi setter stor pris på anbefalingen din og håper å ønske deg velkommen tilbake snart!

10/10 – Uitstekend

Selva, Sunny isles

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Increíble.... hermoso lugar
1 nacht verbleven in januari 2024
Reactie van Alexia op 31 jan 2024
Greetings Selva,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 – Uitstekend

Debora

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous
Love this resort
2 nachten verbleven in januari 2024
Reactie van Krystyna Loza op 30 jan 2024
Thank you for taking the time to share your experience about our resort. We are delighted to hear you enjoyed your stay and look forward to welcoming you back in the future.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice spot
1 nacht verbleven in januari 2024
Reactie van Krystyna Loza op 30 jan 2024
Hi Paul, thank you for your review! We're glad you enjoyed your stay. We strive to create memorable experiences for all our guests. If you have any further feedback or need assistance, please let us know. We look forward to welcoming you back!Best,Isla Bella Beach Resort & Spa Team

4/10 – Matig

ari

Negatief: Personeel en service
Its a very nice property, but for a higher end resort its lacking in service. Instead of finding ways to accomodate the guests needs they parrot their policies.
2 nachten verbleven in januari 2024
Reactie van Krystyna Loza op 30 jan 2024
Hi Ari, we apologize for not meeting your service expectations. We appreciate your feedback and want to make it up to you. Please let us know how we can improve your experience.Best,Isla Bella Team

10/10 – Uitstekend

Lynn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Birthday trip for my husband. Couldn’t have been any better!
4 nachten verbleven in januari 2024
Reactie van Alexia op 28 jan 2024
Greetings Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

4/10 – Matig

Nicole

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
6 nachten verbleven in januari 2024
Reactie van Alexia op 28 jan 2024
Thank you for your feedback, I’m sorry to hear about your experience and that we did not meet the level of service we strive for.Please know that we will be addressing with the team as a training opportunity to ensure we are delivering an exceptional guest experience.

6/10 – Redelijk

Jennifer

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Alexia op 21 mrt 2024
Thank you for your feedback, I’m sorry to hear about your experience and that our staff did not meet the level of service we strive for.Please know that we will be addressing with the team as a training opportunity to ensure we are delivering an exceptional guest experience.

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in januari 2024
Reactie van Krystyna Loza op 23 jan 2024
Thank you for choosing Isla Bella Beach Resort in the Florida Keys. We greatly appreciate your valuable feedback. When your future travels return you to the Florida Keys, we would like to welcome you again!