Hi Angela, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.

We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Hi, Lauren. Thank you for providing us with this valuable feedback. We're delighted you loved our home's amenities and location. We apologize for the issue you had with the unclean bedding. We appreciate you bringing your concern to our attention and giving us the opportunity to look into it and address it. We have informed our local operations manager of all your concerns and will ensure that additional care is taken when cleaning the home between reservations. We had a great time having you as our guest, and we hope to host you again.

Thank you for taking the time to share your valuable feedback. We sincerely apologize for the issue that you encountered with the cleanliness. We appreciate you bringing your concern to our attention and allowing us to review and address it accordingly. We have made our local operations manager aware of the cleanliness and will ensure that more attention to detail is made when cleaning the home between reservations. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.

We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

Roxanne, thank you for your feedback. We are happy to hear that this home was the perfect size for you and your family! We are happy to report that the shower door has been fixed. We apologize for any inconvenience this may have caused you during your time with us. We have passed along your suggestions regarding curtains or blinds for the back door. Thank you for staying with us. We hope to host you again soon!

Hi Heath, thank you for taking the time to share your feedback. The elevator has been repaired and is working well now. The TVs are for streaming only but are working well for that purpose. We hope to host you again soon.

Thank you for sharing your feedback, John! We are glad to hear that overall you enjoyed your stay. We apologize if the cleanliness of the home left something to be desired, and we will follow up with our housekeeping team to see that future cleans are completed to our standards. We hope to have another chance to impress you in the future!

We appreciate your review, Patti, and apologize for the housekeeping oversights. The property manager has followed-up with the housekeeping team regarding your review and is discussing your concerns with the homeowner. Thank you!