We had no hot water, but were not informed when we checked in. The manager at that time was VERY accommodating and kind and helped us out.
The room was awful. It was sterile, almost hostile, in the way it looked. Stark and bare and just pushed us out as soon as possible. No one would like it in that space. The noise from the street, garbage collectors at 10:30 pm and street cleaners at 6 a.m. made it impossible to sleep for any significant amount of time. I would never ever recommend this hotel to anyone although the staff was very nice.