4/10 – Matig
Juliette, Utrecht
Reisde met een groep
27 jan 2025
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The building and the surrounding neighborhood is fine, the problem was the apartment I stayed in.
My host VG, AG and RG. gave me the worst apartment ever, room 602! The only apartment in the building that still had keys, the rest of the apartment doors worked with doorcode locks. My apartment was unlocked when I checked in, coming to find out it was because of the keys left by the host at the reception didn’t work. Luckily there was an extra set in the apartment which worked so I could lock the door that night.
One of the bathrooms had a leaking sink that stank up the place. One of the rooms had no ac, the door handles were loose and some essentials were missing.
I contacted the host AG about the defects. At first the only answer I got was that it was high season and they couldn’t reaccommodate me, after that radio silence. Later she answered and gave a solution for the ac and the key. Without any notice RG was sent by VG with the keys, the ac and some essentials. RM told me that she knew about the leak but didn’t think it was that serious. And that she cloud contact a plumber but I had to stay there for it to be fixed! I had no intention of doing that so I used their towels as solution!
This apartment needed a thorough inspection from the landlord and the handyman beforehand! The service from the Ga’s is bad. They didn’t even offer a refund or any deductions. So if you get the Ga’s as a host please rethink your options!