This was my second time staying at this property. Unfortunately, the level of service has decreased immensely. The staff were not as helpful as before, and definitely not as knowledgeable about the services they provides I kept having to follow up with them to get answers in regarding the services that I scheduled.They were unable to provide complete information as to activities and information as to the airport to hotel pick up. I did not have these issues the first time I visited, which is the reason I returned. Also had issues with the laundry service, I information that I wanted to use the service and they told me I needed to contact the laundry service myself! This is not how it was on my first visit, thankfully I still had the laundry information and I just went ahead and reached out to them so I could get my laundry completed. This I thought was unacceptable. Two days of my visit I had to call to have my room cleaned, at 4 PM it was still not cleaned and all the other rooms on my floor cleaned, except for mine. When the cleaning lady arrived she obviously had an attitude. I spoke such great things about this facility and recommended it several times to my friends after my previous visit. Now after this second visit, I am not sure that I will return. I actually relocated to another hotel for the next 10 days of my day and so far, I have not had any issues at this location.
