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Beoordelingen van The Waverley Castle Hotel

3 out of 5
The Waverley Castle Hotel
Bat Waverley Castle Hotel, Skirmish Hill, Melrose, Scotland

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 107 van 368 beoordelingen" "
Gastenscore: 8 - Goed. 131 van 368 beoordelingen" "
Gastenscore: 6 - Redelijk. 74 van 368 beoordelingen" "
Gastenscore: 4 - Matig. 31 van 368 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 368 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,2/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Robert, Leidschendam

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Op de kamer na een gezellig hotel. De kamer had echter vuile vloerbedekking en een heel slecht bed. Ook was de kamer niet vrij van ongedierte!!!
1 nacht verbleven in juli 2022
Reactie van Craig Ops Mgr op 20 jul 2022
Dear Robert Thank you for your feedback. I can assure you there is no vermin in the room however there may be midges which unfortunately do come in when the windows are open on the heat. Kind regards

8/10 – Goed

Michael

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our double room was huge, but very dirty. The restaurant food was not worth eating.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Diane

Reisde met huisdieren, Reisde met partner
Unfortunately we could not check in as we could not stay…When we arrived at the Waverley Castle hotel were told no dogs were allowed. It was pointed out to us that it was in the T&As. As we had stayed there before and enjoyed our stay with the dog we did not feel the need to read the T&As. We did not know that the hotel had changed ownership.. And as suggested to us about leaving dog in car was not an option for us as dog thefts are common and could not risk that. So we decided to look for other accommodation which we found couple of miles away who were very welcoming of us and our dog..
1 nacht verbleven in maart 2024

6/10 – Redelijk

Thomas

Reisde met partner
Negatief: Netheid
Run tap for 5 mins before hot water came through if at all. Noisy motor for frudge cooler running all day.
5 nachten verbleven in maart 2024

10/10 – Uitstekend

Delyth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

6/10 – Redelijk

Catherine

Reisde met een groep
Positief: Netheid, personeel en service
Enjoyed our stay. The staff were particularly friendly and helpful. The room was spotless. The hotel overall however is much in need of an upgrade. The carpets, paintwork etc, very tired. Well situated for walking from the hotel along the river Tweed and further afield.
3 nachten verbleven in januari 2024

8/10 – Goed

Sandra

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Lovely people and great location. The building is spectacular but a little worn and tired. Can't wait to go back once the renovations are done!
3 nachten verbleven in december 2023

4/10 – Matig

Jeffrey

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023

6/10 – Redelijk

Christopher

1 nacht verbleven in december 2023

8/10 – Goed

Patsy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enjoyable stay
We couldn’t get WiFi in Room 1 so I asked if we could change rooms which was arranged. The rooms were clean and tidy and the bed was very comfortable. We were disturbed by loud music at about 8 pm one evening which we thought at first might be a Christmas party but when my husband went to investigate he couldn’t see anything, the barman told him that it was probably coming from the kitchen, it stopped after about an hour. Breakfast was good except for the poached eggs. The staff were friendly. I would definitely return a to this hotel
2 nachten verbleven in december 2023

10/10 – Uitstekend

Sunny

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

8/10 – Goed

Robert

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van James GM op 18 dec 2023
Dear PhilipThank you for taking the time to rate your stay and we are pleased that you have enjoyed your stay. We look forward to the opportunity to welcome you back in the futureKind regards

6/10 – Redelijk

Andu

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van James GM op 17 dec 2023
Dear AnduThank you for rating your stay. We look forward to the opportunity to welcome you back in the futureKind regards

6/10 – Redelijk

Jon

1 nacht verbleven in december 2023
Reactie van James GM op 17 dec 2023
Dear JonThank you for rating your stay. We look forward to the opportunity to welcome you back in the futureKind regards

8/10 – Goed

Karis

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Friendly staff, excellent food. Room was a bit basic but did the job however got woken up by noisy at 5am!
1 nacht verbleven in december 2023
Reactie van James GM op 11 dec 2023
Dear KarisThank you for taking the time to review your stay. We are sorry you were disturbed. We hope to welcome you back in the futureKind regards

8/10 – Goed

a

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van James GM op 11 dec 2023
Dear aThank you for taking the time to rate your recent stay and we hope to welcome you back in the futureKind regards

8/10 – Goed

James

Positief: Netheid, personeel en service en comfort kamer
Good value for money hotel
Just returned from a 3 night stay. Hotel is a little dated but clean we had room 4 on the ground floor which was nice and spacious although no central heating instead we had 2 small electric oil filled radiators which only managed to heat room. Dinning room for breakfast and evening meal had No heating and was freezing. Think every guest commented on it being so cold. Remember you get what you pay for and this hotel is definitely good value for money. I would return but only in the summer months
3 nachten verbleven in december 2023
Reactie van James GM op 7 dec 2023
Dear JamesThank you for reviewing your recent stay and we are glad you enjoyed your stay. I am sorry you found the building cold - I did turn on the radiators on Monday morning after you passed comment on your departure in the restaurant and I have found the radiator had been turned off by a previous occupant of room 4 which has now been rectified! Thank you for letting us know. We hope to be able to welcome you back in the futureKind regads

10/10 – Uitstekend

CLIFFORD

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had 4 double rooms for 4 of us working near by for one night. The staff were friendly and everything was clean and comfortable so perfect value.
1 nacht verbleven in november 2023
Reactie van James GM op 5 dec 2023
Dear CliffordThank you so much for you 10/10 rating and taking the time to review your recent stay with us. We are delighted you enjoyed you time with us and look forward to the opportunity to welcome you back in the futureKind regards

6/10 – Redelijk

Rowan

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The property was a bit tired needed some work done on it internally. But it served the purpose local to the BGH.
3 nachten verbleven in november 2023
Reactie van James GM op 4 dec 2023
Thank you for taking the time to review your stayKind regards

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent and unique experience
1 nacht verbleven in september 2023
Reactie van James GM op 1 dec 2023
Dear PeterThank you for taking the time to review your recent stay and we are delighted you have enjoyed your stay with us. We look forward to the opportunity to welcome you back in the futureKind regards

6/10 – Redelijk

Derek

Reisde met partner
Positief: Personeel en service, voorzieningen
Bit dated rooms but comfortable for a night away
1 nacht verbleven in november 2023
Reactie van James GM op 28 nov 2023
Dear DerekThank you for taking the time to review your stay and we are glad you fund your stay comfortable. We hope to welcome you back in the futureKind regards

8/10 – Goed

Tom

1 nacht verbleven in november 2023
Reactie van James GM op 17 dec 2023
Dear TomThank you for rating your stay. We look forward to the opportunity to welcome you back in the futureKind regards

8/10 – Goed

Peter

Reisde met familie
Check in Service Food All excellent
1 nacht verbleven in november 2023
Reactie van James GM op 23 nov 2023
Dear Peter Thank you for taking the time to review your stay with us and we are glad you found everything to your satisfaction. We look forward to the opportunity to welcome you back in the futureKind regards

8/10 – Goed

Christopher

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in november 2023
Reactie van James GM op 23 nov 2023
Dear ChristopherThank you for taking the time to rate your stay. We are please that you enjoyed your time with us and look forward to the opportunity to welcome you back in the futureKind regards

8/10 – Goed

William

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and warm bed and pillows not comfortable. But on a whole excelent value for money
1 nacht verbleven in november 2023
Reactie van Craig Ops Mgr op 18 nov 2023
Dear William,Thank you for your feedback, we are pleased to read you enjoyed your stay with is and have shared your feedback with the team.Kind regards

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay
Nice place to stay missed front entrance first night as the entrance from the road was not lit
2 nachten verbleven in november 2023
Reactie van Craig Ops Mgr op 17 nov 2023
Dear Chris,Thank you for your feedback. We are please you enjoyed your stay with us and we have shared your feedback with team.Kind regards

8/10 – Goed

Fraser

Positief: Netheid, personeel en service en comfort kamer
Ok.
Lovely big hotel in need of refurb. Lovely staff,room was ok. Bits of carpet worn out. Decent price. Great location. Breakfast was small but adequate.
1 nacht verbleven in november 2023
Reactie van Craig Ops Mgr op 16 nov 2023
Dear Fraser,Thank you for taking the time to leave your feedback. We have shared this with the relevant departments.Kind regards

8/10 – Goed

Eiry

Reisde met partner
Positief: Netheid, personeel en service
Good value for money. Parts of property showing ware. Would be helpful to have light on sign on entrance.
3 nachten verbleven in november 2023
Reactie van Craig Ops Mgr op 15 nov 2023
Dear Eiry,Thank you for taking the time to leave your feedback we have shared this with the relevant departmentsKind regards

6/10 – Redelijk

Colin

Positief: Netheid, personeel en service
1 nacht verbleven in november 2023
Reactie van Craig Ops Mgr op 15 nov 2023
Dear Colin,Thank you for your feedbackKind regards

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Room was basic, old fashioned condensation windows, but probably due to age, breakfast was nice, suppose only bad thing was there was no hot water, so could not have a shower, another guest was mentioning this problem. As i was only there 1 night i did not complain
1 nacht verbleven in november 2023
Reactie van Craig Ops Mgr op 15 nov 2023
Thank you for taking the time to leave your feedback with regards to your recent stay. We are sorry to hear you had issues with the hot water and we have shared your feedback with the relevant departments.Kind regards

10/10 – Uitstekend

P

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van James GM op 9 nov 2023
Dear PThank you for rating your recent stay with us and we are delighted that you gave us 10/10. We hope to be able to welcome you back in the futureKind regards

10/10 – Uitstekend

Jeannie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Yvonne the receptionist was very helpful. I also enjoyed Jordan the barman and Michael the waiter who made us most welcome, all in all we had a great stay
1 nacht verbleven in november 2023
Reactie van James GM op 8 nov 2023
Dear JeannieThank you for your lovely review and we are delighted you enjoyed your stay. The staff mentioned are delighted to get special mentions and thank you. We hope to welcome you back in the futureKind regards

6/10 – Redelijk

Helen

Reisde met partner
Property impressive however is a bit tired the room we had was clean but dated toilet needed upgraded
1 nacht verbleven in november 2023
Reactie van James GM op 6 nov 2023
Dear HelenThank you for taking the time to review your recent stay. We have noted your comments for planning refurbishment works in the futureKind regards

8/10 – Goed

Helen

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Booked this for my Mum and Niece who were visiting from England. Clean room that was on the ground floor so easily accessible for my Mum who has a disability. The room was very spacious with sufficient heating and shower gel provided in bathroom. Lovely and quiet with dining options if needed. Staff were very helpful and friendly which was great as they made my Mum feel very welcome. Thank you.
1 nacht verbleven in oktober 2023
Reactie van James GM op 6 nov 2023
Dear HelenThank you for reviewing your recent stay with us and we are delighted you enjoyed your time with us. We hope to have the opportunity to welcome you back in the futureKind regards

8/10 – Goed

douglas

4 nachten verbleven in oktober 2023
Reactie van Craig Ops Mgr op 5 nov 2023
Dear Douglas,Thank you for your feedback we have shared this with the team.Kind regards

10/10 – Uitstekend

Lee

1 nacht verbleven in oktober 2023
Reactie van James GM op 31 okt 2023
Dear LeeThank you for taking the time to rate your stay and we are delighted you enjoyed your time with us. We look forward to the opportunity to welcome you back in the futureKind regards

6/10 – Redelijk

Angela

Positief: Personeel en service
Negatief: Comfort kamer
1 nacht verbleven in oktober 2023
Reactie van James GM op 31 okt 2023
Dear AngelaThank you for taking the time to rate your stay, we hope to have the opportunity to welcome you back in the futureKind regards

8/10 – Goed

Bev

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in oktober 2023
Reactie van James GM op 30 okt 2023
Dear BevThank you for rating your stay. We hope to welcome you back in the futureKind regards

8/10 – Goed

Lesley

Positief: Netheid, personeel en service en comfort kamer
Lovely Stay
Had a lovely comfortable stay! Staff very friendly!! Had dinner and breakfast and both were very tasty.
1 nacht verbleven in oktober 2023
Reactie van James GM op 27 okt 2023
Dear LesleyThank you for taking the time to review your stay and we are delighted you enjoyed you time with us. We hope to welcome you back in the futureKind regards

10/10 – Uitstekend

Gavin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van James GM op 25 okt 2023
Dear GavinMany thanks for your 10/10 . We hope to welcome you back in the futureKind regards

10/10 – Uitstekend

ROBERT

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very old hotel with lots of history , excellent breakfast , dinner staff was overwhemed on the second night of our stay . apart from that very pleasent stay .
2 nachten verbleven in oktober 2023
Reactie van James GM op 1 nov 2023
Dear RobertThank you for taking the time to review your recent stay and we are so pleased you enjoyed your stay. We hope to have the opportunity to welcome you back in the futureKind regards

4/10 – Matig

Omar

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor heating in the room. The shower not strong enough and poor water stream. Not up to my expectations
2 nachten verbleven in oktober 2023
Reactie van Craig Ops Mgr op 21 okt 2023
Dear Omar,Thank you for taking the time to leave your feedback with regards to your recent stay. We are sorry to read your room was not up to your expectations and have shared your feedback with our maintenance team.Kind regards

8/10 – Goed

ian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and perfect for river walks. Not luxurious but a practicle hotel
1 nacht verbleven in oktober 2023
Reactie van Craig Ops Mgr op 19 okt 2023
Dear Ian,Thank you for taking the time to leave your feedback. We are pleased to read that overall you enjoyed your stay with us.Kind regards

10/10 – Uitstekend

Alan

1 nacht verbleven in oktober 2023
Reactie van James GM op 8 nov 2023
Dear AlanThank you for taking the rate your stay and we are delighted that you have enjoyed your time with usWe hope to welcome you back in the futureKind regards

6/10 – Redelijk

WILLIAM D

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Not as good as hoped.
This hotel needs some updating as everything seemed a little "tired" - especially the room. Whilst the food quality was fine, the offering was not terribly exciting and presentation could have been better. Range of food at breakfast was OK but not kept replenished quickly enough and there were only tinned tomatoes (Ugh!). It was only on the third morning that we realised that fried eggs were available on request., With a couple of exceptions, the staff were not very friendly or communicative.
4 nachten verbleven in oktober 2023
Reactie van Craig Ops Mgr op 28 okt 2023
Dear William D,Thank you for taking the time to leave your feedback with regards to your stay. We are sorry to read you felt the staff were not very friendly as we do normally get very good feedback regards our team however we have shared your feedback with the relevant departments.Kind regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant stay
Enjoyed stay at this hotel, Well organised, staff helpful, large rooms with kettle and coffee machine.
4 nachten verbleven in oktober 2023
Reactie van James GM op 14 okt 2023
Thank you for your 10/10 rating we are glad you enjoyed your stay and hope to welcome you back soonKind regards

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid
1 nacht verbleven in oktober 2023
Reactie van James GM op 14 okt 2023
Dear MichaelThank you for your 10/10 rating we are delighted you enjoyed your stay and hope to welcome you back in the futureKind regards

10/10 – Uitstekend

john

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van James GM op 13 okt 2023
Dear johnThank you for your 10/10 rating and we are delighted you enjoyed your stay. We look forward to the opportunity to welcome you back in the futureKind regards

8/10 – Goed

Mr CJG

2 nachten verbleven in oktober 2023
Reactie van James GM op 14 okt 2023
Dear MrCJGThank you for taking the time to review your stay and we hope to be able to welcome you back in the futureKind regards