Exterieur

Beoordelingen van Hotel Napoleon Memphis

4 out of 5
Hotel Napoleon Memphis
179 Madison Ave, Memphis, TN

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 354 van 691 beoordelingen" "
Gastenscore: 8 - Goed. 207 van 691 beoordelingen" "
Gastenscore: 6 - Redelijk. 67 van 691 beoordelingen" "
Gastenscore: 4 - Matig. 42 van 691 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 691 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

7,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel. Helpful staff
1 nacht verbleven in september 2023
Reactie van Denise C op 29 sep 2023
Thanks so much for staying with us Ronald. We look forward to seeing you again.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Patricia

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The building is very unique, and possibly historic. The rooms are very nice and clean, and the staff was wonderful. I would definitely recommend this hotel.
1 nacht verbleven in mei 2024
Reactie van Denise C op 11 mei 2024
Thank you Patricia.

10/10 – Uitstekend

caprie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk help me get my room. Because someone canceled my reservations. Amazing staff here and very helpful. I would stay again.
1 nacht verbleven in maart 2024
Reactie van Denise C op 5 mei 2024
Thanks so much Caprie. We apologize for whatever happened with your reservation and glad we were able to correct it. We hope to see you again.

10/10 – Uitstekend

Tim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice historic property. Ideal location. Very friendly and helpful staff. Will consider staying at this property again when in the Memphis area.
2 nachten verbleven in april 2024
Reactie van Denise C op 30 apr 2024
Thanks so much Tim. We look forward to seeing you again.

6/10 – Redelijk

Lauren, Jackson

Reisde met een groep, Reisde met familie
The room was listed as having queen beds but the beds were doubles. The bar downstairs was terrible; we had to throw our drinks away.
1 nacht verbleven in april 2024
Reactie van Denise C op 17 apr 2024
Hi Lauren, Our beds are queen, not doubles. We apologize for the issue you had in the bar. I will get that corrected. Thanks so much and we hope to see you again.

8/10 – Goed

Deborah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
T
3 nachten verbleven in april 2024
Reactie van Denise C op 22 apr 2024
Thank you Deborah

6/10 – Redelijk

Tiffany

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Denise C op 13 apr 2024
Thank you Tiffany

8/10 – Goed

Helen

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
A good hotel but was hard to park as private parking next door with no agreement to park so had difficulty getting in with our UK phone number! Hotel staff were lovely and very helpful. Wasn’t keen on the breakfast but maybe a British thing!
2 nachten verbleven in april 2024
Reactie van Denise C op 13 apr 2024
Thank you Helen. We apologize for the issue with the parking garage.

10/10 – Uitstekend

Desmond

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Lacatwas detrimental didn't have access to gatage from hotel or was never in formed. Didn't ask twice
1 nacht verbleven in april 2024
Reactie van Denise C op 8 apr 2024
Thanks so much Desmond. Unfortunately, there is not an access direct into the garage. We hope to see you again.

8/10 – Goed

Martin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bruyant. Ville inquiétante passé minuit. Courses de voiture au centre ville à notre retour des bras.
1 nacht verbleven in maart 2024
Reactie van Denise C op 3 apr 2024
Thanks for staying with us. Downtown can get very busy depending on what is happening in the area.

8/10 – Goed

Steven

Reisde met familie
Positief: Netheid, personeel en service
Very nice and convenient downtown location. Service staff was very good. My complaint is simply the price for one night with taxes and fees was exorbitant, though I do understand the rate is what the market is during a big event downtown. Still, no common hotel, even if very nice, is worth $500.00 for one nights stay.
1 nacht verbleven in maart 2024
Reactie van Denise C op 25 mrt 2024
Thanks for the compliments Steven. Please reach out direct to the hotel in the future for any specials. :-)

4/10 – Matig

Constantine

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Denise C op 19 mrt 2024
We would love to know how we could have made your experience better.

10/10 – Uitstekend

Victoria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice place, staff very friendly, outstanding service.
1 nacht verbleven in maart 2024
Reactie van Denise C op 17 mrt 2024
Thanks so much Victoria

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service was amazing
2 nachten verbleven in februari 2024
Reactie van Denise C op 2 mrt 2024
Thanks so much Michael

6/10 – Redelijk

Sean Michael, Summerville

Reisde met partner
Positief: Personeel en service, voorzieningen
The hotel was in a convenient location and the staff was very friendly and helpful. However, the property has some age. Fixtures, carpets worn. Shower grout was showing signs of mildew. Rooms did allow for noise to pass through from room to room.
2 nachten verbleven in februari 2024
Reactie van Denise C op 2 mrt 2024
Thanks so much for staying with us Sean. We are aware of the age you mention. Renovations designs are in the works right now and should start soon. We look forward to seeing you again.

8/10 – Goed

Rocky, Rogers

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front Desk staff are very helpful and welcoming. Lovely historic building but noisy. Corner room was clean but small with a tiny closet. Elevator was fine when we checked in but out of service for rest of our stay. Parking garage next door is convenient but automated entry/exit via phone can be tricky.
1 nacht verbleven in februari 2024
Reactie van Denise C op 2 mrt 2024
Thanks so much Rocky. Were you able to meet our Rocky? :-) We apologize for the elevator inconvenience. We hope to see you again.

4/10 – Matig

Russell

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This location has outdated facilities. There is office space and ONE usb port. The ironing board was tiny. The number of electrical outlets and where they were was limited.
4 nachten verbleven in februari 2024
Reactie van Denise C op 23 feb 2024
We appreciate your comments, Russell. We have a renovation planned and hopefully will be able to correct some of this. We hope to see you again.

8/10 – Goed

Courtney

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van Denise C op 21 feb 2024
Thanks so much Courtney

6/10 – Redelijk

Whiton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room did not have ample lighting. Annoying that entry access on ‘Ground’ floor did not work with key card (even though it was set up to do so). Only one small elevator that often resulted in a long wait. Staff was very friendly, room was clean and adequate for our needs. Proximity to Beale Street is great if that’s what you’re there for, although sadly downtown Memphis isn’t looking its best these days.
1 nacht verbleven in februari 2024
Reactie van Denise C op 21 feb 2024
Thanks so much Whiton, We apologize for your inconveniences and will look into the door lock. We look forward to seeing you again.

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy stay
1 nacht verbleven in februari 2024
Reactie van Denise C op 4 feb 2024
Thank you Ashley

4/10 – Matig

Gareth

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in januari 2024
Reactie van Denise C op 24 jan 2024
Hi Gareth, We would love to know how we could have had you rate us higher.

10/10 – Uitstekend

Lexy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rocky was great. He greeted us with open arms and was very personable during our stay! He even helped find us places that were open since we arrived during the snow. Thank you!!
Reactie van Denise C op 23 jan 2024
Thanks so much Lexy. Rocky is amazing and we are so thankful to have him on our team. We look forward to seeing you again.

6/10 – Redelijk

William

2 nachten verbleven in januari 2024
Reactie van Denise C op 21 feb 2024
Thank you William

4/10 – Matig

Brian

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I have never stayed at a upscale hotel that had smaller rooms. Our room was tiny.
Reactie van Denise C op 23 jan 2024
Hi Brian, Yes, our rooms are not large, but are very comfortable. We appreciate you staying with us.

10/10 – Uitstekend

Daniel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Denise C op 23 jan 2024
Thanks so much Daniel

10/10 – Uitstekend

Annette

1 nacht verbleven in december 2023
Reactie van Denise C op 23 jan 2024
Thanks so much Annette

10/10 – Uitstekend

Tisha

1 nacht verbleven in december 2023
Reactie van Denise C op 23 jan 2024
Thank you Tisha

6/10 – Redelijk

James

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Denise C op 23 dec 2023
Thanks James

10/10 – Uitstekend

Kashif

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The noise from adjacent room was very clear …
1 nacht verbleven in december 2023
Reactie van Denise C op 5 dec 2023
Thanks so much Kashif

10/10 – Uitstekend

Felipe

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay, helpful staff, close location to all the St Jude Marathon festivities!
2 nachten verbleven in december 2023
Reactie van Denise C op 5 dec 2023
Thank you Felipe

8/10 – Goed

Ashlee

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Almost perfect stay
My husband and I stayed for an overnight trip. The front desk and bar were very friendly. Check in and checkout were flawless. The room was very clean and well kept. The only reason i didnt give an excellent rating is because the it was very loud in the hallway early in the morning. It was the cleaning staff. There was music and talking that woke us up and continued until we left. Not really the way i wanted to end our trip.
1 nacht verbleven in november 2023
Reactie van Denise C op 5 dec 2023
Thanks so much for staying with us. We appreciate you bringing this to our attention, so we can make sure it doesn't happen again. We apologize for your inconvenience.

10/10 – Uitstekend

Heide

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property, close to a parking garage. Area attractions were within walking distance. Definitely a must-see and stay establishment!
1 nacht verbleven in november 2023
Reactie van Denise C op 21 nov 2023
Thanks so much Heide. We appreciate you sharing your wonderful experience.

10/10 – Uitstekend

Kendra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed the design of this hotel. The staff was so friendly and accommodating.
1 nacht verbleven in november 2023
Reactie van Denise C op 19 nov 2023
Thanks so much Kendra.

6/10 – Redelijk

Roland

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Comfort kamer
Good Hotel, Poor Floorplan space
The beds are way to large for the room size. It leaves very little walking space. I constantly kept bumping my leg pn the corners if the bed. They should you queen beds only or a flod out bed, or wall pull out beds. I understand that it is a historical hotel, but they the advice of a decorator to get advice due to the size and shapes of the room. The TV could have been mounted on the wall, and avoid the desk underneat it. Smaller sleek stand a lone dressers could be place elsewhere in the room. Lovely hotel, but due to it room shapes and sizes they were not carefully thought out in furniture arrangements for the room. An expert in room design would be beneficial to use. The hotel itself was very antique, which i love, but the room floorplans absolutely did not work. Note, i am not a huge person i could only imagine those who were over 150 lbs trying to move around past the end of the bed. Also the mattresses left a gap around the edges, causing you to scrape the back of your leg while getting out of the bed each time. I love the bathroom area, but the floor plans for the bedrooms need to be revisited with smaller beds. I was in a 'KING CORNER' on the third floor. Bed was wayyyy to big for the floor space. Hopefully these issues can be addressed to make this hotel a "go to first" place on my hotel list. It was iconic, but only needs better room designs. Another friend's room was the same way to their dislike also.
5 nachten verbleven in november 2023
Reactie van Denise C op 20 nov 2023
Thanks so much Roland. We appreciate you taking the time to give us such a detailed review. The designer we had did not use the space effectively, for sure. We have some renovations planned for our public space right now and once we get to room renovation, things will surely change. We do look forward to seeing you again.

10/10 – Uitstekend

Claudia, pasadena

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
10 minutes walk to Beale Street..not too bad in heels and just enough distance to avoid the chaos.
1 nacht verbleven in november 2023
Reactie van Denise C op 7 nov 2023
Thanks so much Claudia. We look forward to seeing you again.

10/10 – Uitstekend

Lori

1 nacht verbleven in november 2023
Reactie van Denise C op 3 dec 2023
Thanks so much Lori

6/10 – Redelijk

Fay

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
First visit
Parking was complicated; bathroom sliding door was not stable; mattress was good.
1 nacht verbleven in oktober 2023
Reactie van Denise C op 27 okt 2023
Thank you Fay. We apologize that you had issues with the parking garage. We appreciate you staying with us and hope to see you again.

10/10 – Uitstekend

Michael, Conroe

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property staff and Management were some of the most accommodating and friendly individuals i have every met. They went above and beyond to nake sure the guest and felt welcomed. I would recommend this property to anyone wanting a unique friendly boutique Hotel in Memphis.
4 nachten verbleven in oktober 2023
Reactie van Denise C op 27 okt 2023
Thanks so much Michael. We appreciate you staying with us and sharing your experience. We look forward to seeing you again.

10/10 – Uitstekend

Jeffery

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great property and location to local sites.
2 nachten verbleven in oktober 2023
Reactie van Denise C op 19 okt 2023
Thank you Jeffrey

6/10 – Redelijk

Annabelle

2 nachten verbleven in oktober 2023
Reactie van Denise C op 7 nov 2023
Thank you Annabelle.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Denise C op 17 okt 2023
Thanks so much James.

10/10 – Uitstekend

Leslie

2 nachten verbleven in augustus 2023
Reactie van Denise C op 26 sep 2023
Thanks so much Leslie

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Denise C op 6 aug 2023
Thank you

6/10 – Redelijk

Lauren

Reisde met partner
The room amenities should be better. There was lotion in the room or a hair dryer. The cheaper hotels have these amenities and they are important to guests.
2 nachten verbleven in juli 2023
Reactie van Denise C op 1 aug 2023
Hi Lauren, Thanks so much for staying with us. All our rooms do have hair dryers. I hope you let the front desk know if there was not one under the counter so we could immediately get you one.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Denise C op 2 aug 2023
Thanks so much James

8/10 – Goed

SHARON

1 nacht verbleven in juli 2023
Reactie van Denise C op 21 aug 2023
Thanks so much Sharon

8/10 – Goed

Scott

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a nice well revamped hotel in a good location to enjoy the downtown areas. The town is in the midst of rebuilding numerous buildings and tourism seems strong. Like most urban areas they still have a problem with drug addicted homeless bums.
2 nachten verbleven in juli 2023
Reactie van Denise C op 1 aug 2023
Thanks so much Scott

2/10 – Ontzettend slecht

Prathy

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst hotel in Memphis. Avoid at all costs.
Sorry but this is the worst hotel in Memphis. Do not bother wasting your money. Plenty of other hotels in town. I regret picking this one. The bathroom was leaking water- floor was wet. Could have been a n accident waiting to happen. The air condition kept going on even though I turned it off. There is no technician at the hotel to solve any problem. Awful staff with horrible customer service who cannot help you with anything. It’s such a shame as Memphis is such a great city with so many hotels. DO NOT STAY HERE.
1 nacht verbleven in juli 2023
Reactie van Denise C op 20 jul 2023
Thanks so much for speaking with Micki our general manager and getting all of this resolved. We are thankful you left happy and looking forward to returning. We wish you could delete this review as we discovered the shower curtain was not put inside the tub which of course caused the water issue. All other items have been addressed and corrected. We look forward to seeing you again.

10/10 – Uitstekend

kelly

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Architecture of building was magnificent. Walking distance to Beale Street. Parking garage right next door. Staff very friendly and professional.
1 nacht verbleven in juli 2023
Reactie van Denise C op 9 jul 2023
Thank you so much Kelly