Desk staff wasn’t there when we checked in. Had to wait 5 minutes before person showed up. Room was open before when we got to it, switched to another room. One of the beds had a burn hole in the sheets. Smoke alarm battery died at midnight on our second night, young man at desk offered to replace it, but I elected to do it myself. When we spoke with desk person at check out, was told we would get a call from hotel manager when they got in that afternoon, I had to call at 6:30 pm.