Terras
Beschikbaarheid controleren

Beoordelingen van Home2 Suites by Hilton Merrillville

3 out of 5
Home2 Suites by Hilton Merrillville
8400 Indiana St, Merrillville, IN

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 519 van 750 beoordelingen" "
Gastenscore: 8 - Goed. 141 van 750 beoordelingen" "
Gastenscore: 6 - Redelijk. 44 van 750 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 750 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 750 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Caitlyn

Positief: Personeel en service, voorzieningen
The room smelled like smoke.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Jarrod

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very pleasant staff and location.
2 nachten verbleven in april 2024
Reactie van Front Desk op 14 mei 2024
Thank you, we loved having you here.

10/10 – Uitstekend

Ayanna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just relaxing and clean
1 nacht verbleven in april 2024
Reactie van Front Desk op 16 apr 2024
Thanks for staying with us. We loved having you.

10/10 – Uitstekend

gurvinder

1 nacht verbleven in maart 2024
Reactie van Front Desk op 22 apr 2024
Thank you for your review.

10/10 – Uitstekend

Mekel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I come here a few times a year and I love it here
2 nachten verbleven in maart 2024
Reactie van Front Desk op 1 apr 2024
Thank you! We look forward to the pleasure of hosting you again.

10/10 – Uitstekend

Alecia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is friendly and helpful!
1 nacht verbleven in maart 2024
Reactie van Front Desk op 21 mrt 2024
Thanks for staying with us. We loved having you.

2/10 – Ontzettend slecht

Nenad, DES PLAINES

1 nacht verbleven in februari 2024
Reactie van Front Desk op 6 apr 2024
We are so sorry we did not meet the expectations.

10/10 – Uitstekend

Thomas

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A to your Staff, cleanliness of hotel and Breakfast
1 nacht verbleven in februari 2024
Reactie van Front Desk op 3 mrt 2024
Thank you for your review. Looking forward to hosting you again.

6/10 – Redelijk

John

The housekeeping staff entered our room at 0900 without giving us the ability to answer the door. We were not dressed and it was very embarrassing
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Radoica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Always great staying here! Very friendly!!
1 nacht verbleven in februari 2024
Reactie van Front Desk op 13 feb 2024
Thank you so much, we enjoyed having you here.

10/10 – Uitstekend

Matty

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay!
This hotel was very clean, and rooms were big. I hot a suite with a bedroom and it was perfect. The pool was heated and clean. Breakfast was better than the normal hotel Breakfast. I would go back for sure.
1 nacht verbleven in februari 2024
Reactie van Front Desk op 12 feb 2024
Thank you so much, we enjoyed having you here.

2/10 – Ontzettend slecht

Nancy

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very very noisy.
It’s so noisy!!! People upstairs jumping and running till after midnight. Loud voices. Called the front desk at 11:30 to complain. It did not stop. I let them know at check out. Sorry is not enough. 😢😫. I will not stay again. We come in for wrestling once a year. We will make other arrangements next trip.
1 nacht verbleven in februari 2024
Reactie van Hotel Staff op 12 feb 2024
Hi Nancy, We are very sorry to hear about the disturbances you experienced during your stay. We do have quiet hours that we enforce but it just takes one loud guest above you to derail your night. Please accept our sincerest apologies.

10/10 – Uitstekend

Briana

1 nacht verbleven in januari 2024
Reactie van Front Desk op 1 apr 2024
Thank you.

8/10 – Goed

colleen

1 nacht verbleven in januari 2024
Reactie van Hotel Staff op 12 feb 2024
Thank you

10/10 – Uitstekend

Raven

1 nacht verbleven in januari 2024
Reactie van Hotel Staff op 12 feb 2024
Thank you

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Another great stay!
A
4 nachten verbleven in januari 2024
Reactie van Front Desk op 24 jan 2024
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

8/10 – Goed

Tarsha

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Staff op 12 feb 2024
Thank you

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Clean! Easy parking. I would stay again
3 nachten verbleven in januari 2024
Reactie van Front Desk op 24 jan 2024
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

6/10 – Redelijk

Miccah

There was a funny smell in the hotel and the elevator. Our room didn’t smell, but the second night people were really loud and we didn’t get any sleep.
2 nachten verbleven in januari 2024
Reactie van Hotel Staff op 12 feb 2024
Thank you for your feedback. We appreciate your honesty.

8/10 – Goed

Shaddie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice comfy stay
The staff was really helpful and friendly. However, there were some issues. Our window coverings weren’t working in our bedroom, our iron was broken and if we needed any additional towels or anything that our room was short of, we had to go down and get it because it would’ve taken forever for someone to bring it to our room. We did stay three nights and it would’ve been nice if someone cleaned and replenished our room during our stay.
3 nachten verbleven in december 2023
Reactie van Hotel Staff op 12 feb 2024
Thank you for your honest feedback

10/10 – Uitstekend

Delma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Front Desk op 7 jan 2024
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

10/10 – Uitstekend

ELISHA, Maricopa

1 nacht verbleven in november 2023
Reactie van Front Desk op 7 jan 2024
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

10/10 – Uitstekend

Kathleen

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Front Desk op 26 dec 2023
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

6/10 – Redelijk

Alesha

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Reactie van Hotel Staff op 12 feb 2024
Thank you

10/10 – Uitstekend

Martin D

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Front Desk op 16 dec 2023
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

10/10 – Uitstekend

Lashonda

1 nacht verbleven in december 2023
Reactie van Ula op 10 dec 2023
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

10/10 – Uitstekend

Dionne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Front Desk op 10 dec 2023
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

10/10 – Uitstekend

Sara

Positief: Netheid
Staff was very friendly and kind. Very clean.
2 nachten verbleven in december 2023
Reactie van Front Desk op 10 dec 2023
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

10/10 – Uitstekend

Brianna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Front Desk op 10 dec 2023
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

2/10 – Ontzettend slecht

Audra

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Although an error was made with booking a room, an error with hotel staff during check in made this hotel stay overall terrible. The hotel staff did not handle the issue with customer service at the forefront. Instead, they entered the room while someone was sleeping and yelling out that they needed to leave the room. Further, we were told the room would not be charged/or would be refunded, but then they did neither. We ended up paying more for that room than ever (having stayed at this hotel more times that I can count for work) and subsequently paid an additional night when no one stayed. Manager wanted to argue about everything, which is simply poor practice. Resolutions make for happiest customers. Will not be staying here again.
Reactie van Hotel Staff op 28 nov 2023
Hi Audra, Thank you for your honest feedback. I'd like to address some of the issues you mentioned. We did have an issue occur that was outside the control of anyone involved. However it was an inconvenience to our guest so we offered a couple resolution options and your guest chose to take the points. At that time a room refund was offered but was declined. We also mentioned the second reservation to her and she was made aware of why the issue even occurred. We sent multiple emails that went unanswered as well. I also would like to mention that a manager was on the phone with the desk agent when she needed to knock on your guest’s door and no yelling or threats to get out occurred. We are sorry that a satisfactory resolution could not be reached. We sincerely hope you will reconsider staying with us again.

10/10 – Uitstekend

Lynne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Hotel Staff op 28 nov 2023
Thank you!

2/10 – Ontzettend slecht

Walid

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bed sheet had dried up urine stains and when i showed it to the manager “Jessica” she did not care . This hotel does not clean it bed sheets and this is very unhealthy and unsafe. Although this hotel has a money back guarantee incase something is wrong,Jessica who is the manager, did not honer the hotel policy
1 nacht verbleven in november 2023
Reactie van Hotel Staff op 28 nov 2023
We are sorry to hear about the experience you had. Rest assured we addressed the issues you bring up in your review with housekeeping as well as problem resolution with our front desk team member, Jessica. Please note we are better able to address your concerns immediately then at checkout time. Especially cleanliness issues as our normal procedure would have been to move you to a brand new room.

8/10 – Goed

Charlton

1 nacht verbleven in november 2023
Reactie van Hotel Staff op 28 nov 2023
Thank You

8/10 – Goed

Wesley

1 nacht verbleven in november 2023
Reactie van Hotel Staff op 28 nov 2023
Thank you!

10/10 – Uitstekend

sh

Great customer service!
2 nachten verbleven in november 2023
Reactie van Jessica R op 8 nov 2023
Thank you for your feedback, we appreciate it.

10/10 – Uitstekend

Lynne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Jessica R op 8 nov 2023
Thank you for your feedback, we appreciate it.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mostly good
Nice clean hotel, very up to date. The beds are hard as a rock though.
1 nacht verbleven in oktober 2023
Reactie van Jessica R op 8 nov 2023
Thank you for your feedback, we appreciate it.

6/10 – Redelijk

Louis

Reisde met partner
Started with a strange phone call about 20 minutes before we arrived asking what time we were arriving. I’ve stayed in hotels many times and never ever have had this phone call. It wasn’t even 7 PM. Check in was also strange as the TV was blaring, and we literally had to talk over it. In addition, desk clerk was clearly not feeling well with sneezing and related cold symptoms. Overpriced for condition, cleanliness and experience.
1 nacht verbleven in november 2023
Reactie van Jessica R op 8 nov 2023
Thank you for your feedback, we appreciate it. Please know that the experience you had is an isolated incident.

10/10 – Uitstekend

Christoph

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent place to stay... the room was large and clean... staff were professional and friendly
1 nacht verbleven in oktober 2023
Reactie van Jessica R op 1 nov 2023
Thank you for your feedback, we appreciate it!

10/10 – Uitstekend

Michael

1 nacht verbleven in oktober 2023
Reactie van Hotel Staff op 28 nov 2023
Thank You!

10/10 – Uitstekend

Kache

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Jessica R op 1 nov 2023
Thank you for your feedback, we appreciate it!

6/10 – Redelijk

Angela

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Overall property was nice, but our room was not to the cleanliness I would expect. Unfortunately we had a noisy upstairs neighbor.
1 nacht verbleven in oktober 2023
Reactie van Jessica R op 1 nov 2023
Thank you for your feedback, we appreciate it!

10/10 – Uitstekend

MARY T

Reisde met een groep, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My friend and I have never invested in a quality hotel. We are both incredibly please with this facility. In fact, we are already planning on coming back next year.
1 nacht verbleven in oktober 2023
Reactie van Jessica R op 1 nov 2023
Thank you for your feedback, we appreciate it!

8/10 – Goed

Lisa

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
Overall good stay
I really like this hotel, but during this stay I had to request the floors be cleaned due to crackers being around the bed. The staff were notified and the situation was not resolved. I was compensated when I inquired about the issue again. I still enjoyed my time and experience here.
2 nachten verbleven in oktober 2023
Reactie van Jessica R op 19 okt 2023
Thank you for your feedback, we appreciate it!

8/10 – Goed

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lots of noise from neighboring rooms had to call front desk was resolved in an hour.
2 nachten verbleven in oktober 2023
Reactie van Jessica R op 19 okt 2023
Thank you for your feedback, we appreciate it!

10/10 – Uitstekend

Scott

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent experience at this location. Very clean, well appointed and great staff.
1 nacht verbleven in oktober 2023
Reactie van Jessica R op 19 okt 2023
Thank you for your feedback, we appreciate it!

10/10 – Uitstekend

Shannon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful hotel
2 nachten verbleven in juli 2023
Reactie van Jessica R op 19 okt 2023
Thank you for your feedback, we appreciate it!

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Jessica R op 19 okt 2023
Thank you for your feedback, we appreciate it!

10/10 – Uitstekend

Stephen

2 nachten verbleven in oktober 2023
Reactie van Jessica R op 19 okt 2023
Thank you for your feedback, we appreciate it!

10/10 – Uitstekend

Lynne

1 nacht verbleven in oktober 2023
Reactie van Jessica R op 19 okt 2023
Thank you for your feedback, we appreciate it!