Lakens van Egyptisch katoen, luxe beddengoed, donzen dekbedden

Beoordelingen van Super 8 by Wyndham Merrillville

2 out of 5
Super 8 by Wyndham Merrillville
8300 Louisiana St, Merrillville, IN

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 27 van 62 beoordelingen" "
Gastenscore: 8 - Goed. 13 van 62 beoordelingen" "
Gastenscore: 6 - Redelijk. 12 van 62 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 62 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 62 beoordelingen" "

7,6/10

Netheid

8,4/10

Personeel en service

7,2/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Blake

1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 13 mei 2024
Hi Blake,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

8/10 – Goed

Frances

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The location provided the basic necessities for overnight stay. It’s all we needed for our trip. Staff was pleasant.
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 13 mei 2024
Dear Guest,It's wonderful to hear that you found our hotel to provide the basic necessities for your overnight stay, and we're pleased that our staff made your experience pleasant. Thank you for choosing us for your trip, and we hope to have the opportunity to welcome you back in the future!

10/10 – Uitstekend

Shakina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quite and the staff is unbelievably nics and helpful
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 29 apr 2024
Hi Shakina,Providing excellent service and assistance to our guests is our top priority, and we're delighted that our staff exceeded your expectations. Your kind words are truly appreciated, and we'll be sure to pass along your compliments to our team. Thank you for choosing to stay with us.

10/10 – Uitstekend

Shakina

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is amazing they are so helpful and polite that makes the stay wonderful
3 nachten verbleven in april 2024
Reactie van Sophia CSR op 25 apr 2024
Hi Shakina,We are thrilled to hear that our staff made your stay wonderful! Thank you for your kind words about their helpfulness and politeness. We'll be sure to pass on your compliments. Looking forward to welcoming you back soon!

10/10 – Uitstekend

nene

2 nachten verbleven in april 2024
Reactie van Sophia CSR op 13 mei 2024
Hi Nene,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 – Uitstekend

Angela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked that we were able to check in early. The water pressure was great, however there was poop in the toilet. The shower was not cleaned and there was a random $2.75 charge on our credit card that no one could explain.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 13 mei 2024
Hi Angela,We are glad we could accommodate your early check-in, but we're deeply sorry to hear about the cleanliness issues you encountered. This is not up to our standards, and we'll address it immediately with our housekeeping team to ensure it doesn't happen again. Your feedback is valuable to us, and we appreciate your understanding. Please accept our apologies, and we hope to have the opportunity to make it up to you on a future visit.

10/10 – Uitstekend

nacy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and nice. Staff was great and also a free breakfast. Price was reasonable. Didn't like to have to put down $100 that was later refunded, but can understand it is the cost of doing business with some.....
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 21 apr 2024
Hi Nacy,I am glad you enjoyed our clean, pleasant accommodations and friendly staff, along with our complimentary breakfast. We understand your concerns about the incidental hold, and we appreciate your understanding. Thank you for choosing to stay with us, and we hope to welcome you back soon!

6/10 – Redelijk

amy

Positief: Netheid, personeel en service
Hotel was clean and room was done up very nicely. Older building with some creaks and cracks places but nothing to hinder the stay. Continental breakfast was a bit disappointing as the only food options were two cereals and a few donuts.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 18 apr 2024
Hi Amy,We highly value your business and appreciate your feedback. Your comments about the aspects of your stay that you enjoyed, as well as areas where we can improve, will help us enhance the experience for you and other guests in the future. We hope to have the pleasure of welcoming you back soon.

10/10 – Uitstekend

Shakina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good customer service had a wonderfully experience here
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 16 apr 2024
Hi Shakina,Providing excellent customer service is at the heart of what we do, and we're delighted that you found our service to be very good. Your satisfaction is our top priority, and we appreciate your kind words. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon for another fantastic experience!

8/10 – Goed

Shakina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My stay here has been wonderful. The staff is very nice. And its affordable and clean
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 10 apr 2024
Hi Shakina,We are delighted to hear that you had a wonderful stay with us. Our motto is to provide the best value to our valuable customers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to showing the same great hospitality on your next visit.

10/10 – Uitstekend

Shakina

2 nachten verbleven in april 2024
Reactie van Sophia CSR op 12 apr 2024
Hi Shakina,Thank you immensely for your outstanding 5-star rating! Your appreciation fuels our passion for excellence, and we are delighted to have met your expectations during your stay. Your satisfaction is paramount to us, and we eagerly anticipate the opportunity to welcome you back for another exceptional experience.

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
M
2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 29 mrt 2024
Hi Anthony,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.

6/10 – Redelijk

Jeanie, Bronxville

Positief: Personeel en service
When you walk in, it’s really smell bad. Had to ask the receptionist for some Febreze
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 27 mrt 2024
Hi Jeanie,We apologize for the unpleasant odor you experienced during your stay. Your feedback is valuable, and we will address this issue promptly to ensure a more comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience.

8/10 – Goed

cosvell

3 nachten verbleven in maart 2024
Reactie van Sophia CSR op 9 apr 2024
Hi Cosvell,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

6/10 – Redelijk

Lisa

Zakenreiziger, Reisde met huisdieren
Needs to be cleaned better and staff nicer. For a Monday it was a little noisy. Waiting on my deposit to be returned back also
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 14 mrt 2024
Hi Lisa,Thank you for sharing your feedback. We apologize for any shortcomings in cleanliness and service during your stay. Rest assured, we are addressing these issues with our team to ensure a better experience for our guests. Regarding the deposit, please call up the property for further assistance.

2/10 – Ontzettend slecht

Paulina

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 14 mrt 2024
Hi Paulina,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

6/10 – Redelijk

Jessica

Reisde met familie en kleine kinderen
It was cleaned and smelled very clean as well. Beds are very uncomfortable tho.
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 11 mrt 2024
Hi Jessica,I am happy to hear that you found the hotel to be clean and fresh during your stay. We appreciate your positive feedback on our cleanliness standards. However, we regret for any discomfort you experienced with the beds. Your feedback is valuable to us, and we'll address this issue to ensure a more comfortable stay for our guests in the future.

4/10 – Matig

pam

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
The outside appearance of the hotel appeared unkempt. Inside it was obvious some “redo” had occurred and the contractors did a terrible job with painting and utility doors. Our room was dusty and bathroom floor sticky. We compliment on the mattress choice for it was very comfortable. The entrance door at the far end of the building wasn’t secure. The door wasn’t locked and in fact the panic bar was broken. On our second night, we returned to the hotel and neither one of our room keys would work. We graciously thanked the young woman at the front desk who came to our rescue! I’m sorry but we don’t plan to return to this hotel.
2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 11 mrt 2024
Hi Pam,We appreciate your detailed feedback regarding your recent stay at our hotel. Your comments have been shared with our management team to address these concerns immediately and ensure that all areas of the hotel meet our guests' expectations. We're glad to hear that you found the mattress comfortable and that our staff was able to assist you promptly when needed. However, we regret to hear that your overall experience fell short of what you deserved. We hope for the opportunity to make it up to you in the future.

4/10 – Matig

Jeff

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
First let’s get this out of the way I find it impossible to believe this is a 7.6 hotel is currently showed on Expedia. There is some mid range hotels that are considerably nicer. They don’t have seven point sixes. First, let me say I appreciate budget hotels I understand what they are. I understand not going to be in pristine condition and upkept as much as a mid rang or high-end hotel. However, after reading the reviews and my personal experience, I don’t think that I would return, even if it were cheaper. The bathroom door is coming off the hinges there is a hole punched in the wall. The microwave appears to be melted from the outside, the air conditioner has broken buttons. You can’t even see what you’re doing with it the sheets have some kind of liquid stain on that seems to dry but left a mark. This isn’t the hotels fault, but there are several abandoned buildings which appear to have homeless people living outside of. No judgments, however, typically that type of environment brings unsafe conditions. I informed the front desk of the damage in the room and they just slightly acknowledged it. I didn’t complain and told them I was happy to still stay. I just did not want to be financially responsible for these damages. I almost feel like I’m being set up to pay repairs. Again, I don’t expect perfection but how many rooms in the hotel do you have to have the same damages that you can’t seem to fix. It seems like the owner are hanging on a thread financially.
Reactie van Kevin op 5 mrt 2024
Dear Mr. Jeff,Thank you for taking the time to share your feedback with us, I am very disappointed and sorry to hear and learn about your experience with room conditions and room cleanliness.We always strive for the best customer experience and satisfaction, customer opinion is very important to us and it always help us tremendously in improving our service for the best customer (guests) experience during the stays.Please be assured that your concerns and feedback will be addressed appropriately and it has already shared with housekeeping and maintenance department to prevent similar situations from happening in the future.Please accept our sincere apologies for the inconvenience. We appreciate your business with us.Thank you so much,Have a great day!Super 8 Merrillville, IN

10/10 – Uitstekend

Demetrius

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2024
Reactie van Sophia CSR op 17 feb 2024
Hi Demetrius,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

4/10 – Matig

Eddie

Zakenreiziger
Negatief: Voorzieningen
Low shower pressure. Limited breakfast options. Poor laundry facility.
3 nachten verbleven in februari 2024
Reactie van Sophia CSR op 13 feb 2024
Hi Eddie,We apologize for not meeting or exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 – Goed

Joseph

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Sophia CSR4 op 12 feb 2024
Hi Joseph,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.

8/10 – Goed

Kay

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were friendly. Breakfast was 2 types of cereal and powdered mini donuts. There was a microwave but did not see anything to put in there. They have tried fixing up rooms and they’re good for the most part. Just little things that were left undone….no towel racks, tile missing in places, etc. For the most part, it was fine.
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 2 feb 2024
Hi Kay,Thank you for choosing us for your recent stay. We are glad that you had a nice stay with us and liked our friendly staff. However, we apologize for the inconvenience you faced. We will surely forward your valuable feedback to our team for improvements. Hope to earn your business in future travels.

10/10 – Uitstekend

Paige

Reisde met een groep
2 nachten verbleven in januari 2024
Reactie van Sophia CSR op 30 jan 2024
Hi Paige,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

10/10 – Uitstekend

Demetrius

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super 8 was great!
Great stay, great staff! Would stay again!
7 nachten verbleven in januari 2024
Reactie van Sophia CSR op 22 jan 2024
Hi Demetrius,It's wonderful to hear that you had such a positive experience during your stay with us! We're thrilled that you're considering coming back. Your satisfaction is our top priority, and we can't wait to have the opportunity to host you again.

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 14 jan 2024
Hi Matthew,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 – Uitstekend

Kaushik

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Sophia CSR op 9 jan 2024
Hi Kaushik,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

6/10 – Redelijk

TRACEY

3 nachten verbleven in december 2023
Reactie van Sophia CSR op 18 dec 2023
Hi Tracey,Thank you for your feedback and for rating your experience. We appreciate your honesty. If you have any specific suggestions on how we can improve and make your next stay better, please feel free to share. We hope to have another chance to provide you with a more enjoyable visit in the future.

8/10 – Goed

Amanda, Edgar

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly. Lots of smoke smell in the rooms but otherwise a good stay.
1 nacht verbleven in december 2023
Reactie van Sophia CSR op 12 dec 2023
Hi Amanda,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

8/10 – Goed

Doreese

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
It was ok
3 nachten verbleven in november 2023
Reactie van Sophia CSR op 26 nov 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Sophia CSR op 23 nov 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 – Redelijk

Brian

Reisde met familie
Positief: Netheid, voorzieningen
Clerks were difficult to understand and gave us the wrong room at the beginning
1 nacht verbleven in november 2023
Reactie van Sophia CSR op 23 nov 2023
Dear Guest,Thank you for taking the time to complete our guest survey regarding your stay. We will surely forward your valuable feedback to our team for improvements. We assure you the best of our services at all times.

8/10 – Goed

Katrina

Reisde met familie
Positief: Personeel en service
Overall our stay was as expected, newly renovated room however pillows are on the smaller side for a king sized bed, and the blankets were thin. Towels were sufficient but some have worn thin. Nothing to cause us to complain but things to be noted for future stays.
2 nachten verbleven in november 2023
Reactie van Sophia CSR op 16 nov 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

2/10 – Ontzettend slecht

Jennifer

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Sophia CSR op 17 nov 2023
Dear Guest,We are sad to see this rating and would like to know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 – Redelijk

Bruce

Positief: Netheid, personeel en service en comfort kamer
Maintenance
The overall cleanliness was good. The bathroom door barely closed because it was only connected with one hinge. It looked like someone tried to break it down.
1 nacht verbleven in november 2023
Reactie van Sophia CSR op 13 nov 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. We will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice people and nice place to stay.
1 nacht verbleven in november 2023
Reactie van Sophia CSR op 13 nov 2023
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Breakfast was really not breakfast.
3 nachten verbleven in oktober 2023
Reactie van Sophia CSR op 7 nov 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great room at a good price
Friedly staff, clean room, comfortable bed.
1 nacht verbleven in oktober 2023
Reactie van Sophia CSR op 2 nov 2023
Dear Guest,We are happy that you enjoyed most aspects of your stay. Our team has high standards of hospitality and service, and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our room and access. We appreciate you for sharing your feedback as we continue to improve the conveniences of our hotel for all of our guests.

2/10 – Ontzettend slecht

Dorothea

3 nachten verbleven in oktober 2023
Reactie van Sophia CSR op 20 nov 2023
Dear Guest,We are sad to see this rating and would like to know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 – Ontzettend slecht

Jeff

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The lobby smelled like Marijuana. Our room had the hardest bed I ever laid on. The door knob for the bathroom was broke so if you were to close the door you’d be stuck in the bathroom. Almost no tv channels other than news, ac/heater was very loud. Coat rack is literally above the desk!
2 nachten verbleven in oktober 2023
Reactie van Sophia CSR op 25 okt 2023
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 – Uitstekend

Jeffrey

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Sophia CSR op 11 okt 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 – Redelijk

Moin

Reisde met familie
The breakfast was a joke
2 nachten verbleven in oktober 2023
Reactie van Sophia CSR op 10 okt 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Redelijk

Lisa

2 nachten verbleven in september 2023
Reactie van Sophia CSR op 4 okt 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 – Matig

Carolyn

Reisde met partner
I felt unsafe here as there was very loud arguing in the hall that went on for over an hour around 4 o'clock in the morning.
1 nacht verbleven in september 2023
Reactie van Sophia CSR op 25 sep 2023
Dear Guest,Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

10/10 – Uitstekend

Dana

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Sophia CSR op 24 sep 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.