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Beoordelingen van NH Collection Mexico City Reforma

4 out of 5
NH Collection Mexico City Reforma
Liverpool No 155, Mexico City

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 564 van 1124 beoordelingen" "
Gastenscore: 8 - Goed. 268 van 1124 beoordelingen" "
Gastenscore: 6 - Redelijk. 137 van 1124 beoordelingen" "
Gastenscore: 4 - Matig. 86 van 1124 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 69 van 1124 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

marc

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023
Reactie van Ek Rodrigo Camacho / Guest Relations op 23 jan 2024
Cher Marc,Au nom de toute l'équipe du NH Collection México City Reforma, nous tenons à vous remercier pour vos commentaires et votre excellente note. Ce fut un grand plaisir pour nous de vous accueillir ici, chez vous !Nous continuons à travailler jour après jour pour vous offrir une expérience agréable.Cordialement, nous espérons vous revoir bientôt.

10/10 – Uitstekend

Angel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place walking distance from resturant and bars. The bell boy Leo was amazing.
2 nachten verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 28 mei 2024
Dear Angel,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon. Regards,

2/10 – Ontzettend slecht

ALFONSO

Reisde met een groep
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The establishment itself is correct and has a good location. Very friendly bell service.
4 nachten verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 28 mei 2024
Dear Alfonso,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. Regards,

4/10 – Matig

Diego

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
not as in the pictures, the a/c not working, hair everywhere and non-friendly staff. Location OK
1 nacht verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 28 mei 2024
Dear Diego,Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.

8/10 – Goed

José

Positief: Personeel en service, voorzieningen
……..
2 nachten verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 28 mei 2024
Estimado José,Gracias por elegir NH Collection Mexico City Reforma, en su reciente visita a la Ciudad y por hacernos llegar su calificación.Nos alegra saber que disfrutó de su estancia y esperamos poder recibirle de nuevo muy pronto.Reciba un cordial saludo,

8/10 – Goed

Erick raziel Jimenez

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Súper padre la ubicación, teníamos ahí mismo el handshake, restaurantes y la zona rosa. Caminando a unos minutos está el ángel de la independencia.
5 nachten verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 28 mei 2024
Estimado Erick,Muchas gracias por elegir NH Collection Mexico City Reforma durante su reciente visita a la Ciudad de México y por tomarse el tiempo de compartir los comentarios sobre su experiencia.Nos alegra saber que disfrutó de su estancia en el hotel. Fué un placer tenerles con nosotros. Agradecemos sus comentarios positivos, ya que son una motivación para seguir ofreciendo el mejor servicio a todos nuestros huéspedes. Esperemos poder recibirles de nuevo pronto. Saludos cordiales,

6/10 – Redelijk

Varun

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel upon arrival looked a little worn and dated. I took a junior suite and the floor looked old, dirty and when i opened the door to the room it was clean, but very bland empty, and the airco didnt work. There was also a lot of noises I went downstairs and immediately they helped to get another room on higher flloor which was nice - but it wasn't the suite - i let it go after the 20 hr journey I stayed 5 nights and even for laundry the housekeeping didnt pick up, once they left it there as i had no credit open so i said ill pay and they did one laundry for me as if i was going to run away The towels werent clean always, the housekeeping and room service never answered the phone i am usually easy going but these things for this hotel had to be pointed out, then on check out i asked for the refund for not staying in the suite - they said call expedia yourself, which i still have to do i booked now in another hotel twice the price i would have liked - for 200 euros a night you'd expect much better the only POSITIVE i can say about this hotel, was the brekafast staff, absolute gems and the old guy who works as the bell boy staff - they took proper care and atleast the mornings went well the rooms are clean enough but defintiely not a 4 star hotel thanks v
6 nachten verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 28 mei 2024
Dear Varun,Thank you for taking the time to share us your experience.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 – Goed

Alma, Westminster

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you choose to stay at this hotel make sure they explain the free drink coupons they offer when you opt out of the daily room cleaning. We were not made aware of the coupons that house keeping staff left on your door tag until we ordered our free drinks. That’s when we were told that we should have given the coupons for each day we opted out of daily room cleaning, at this point we should have already received a total of 4 coupons. Sergio from room service was very friendly and gave us the free drinks without the coupons, next day I was referred to Beatrice (manager) and told us that this promotion should’ve been explained to us when we checked in. She was ver friendly and gave us all the coupons we didn’t receive. Also they give you 2 complimentary waters each day you stay, when we called for them on the days that we didn’t get our room cleaned the receptionist that answered the phone told us that we were only allowed the complimentary waters the first day, and that each day after that we had to pay for them. This is the reason I gave the hotel a 4 star overall rating . Staff communicating promotions and/or daily offers was off point!
7 nachten verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 28 mei 2024
Dear Alma,Thank you for taking a few moments to share your impression of your recent experience.We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your kind words with the team to continue with the service improvement services to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Sincerely,

10/10 – Uitstekend

Sebastián

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo el personal es muy atento, el desayuno buffete es muy rico, la habitación perfecta y renovaron el gym 😍 Podrían agregar mobiliario a la zona de la alberca pero en general para mí es el mejor hotel de Zona Rosa.
3 nachten verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 21 mei 2024
Estimado Sebastián,Muchas gracias por elegir NH Collection Mexico City Reforma durante su reciente visita a la Ciudad de México y por tomarse el tiempo de compartir los comentarios sobre su experiencia.Nos alegra saber que disfrutó de su estancia en el hotel. Fue un placer tenerles con nosotros. Agradecemos sus comentarios positivos, ya que son una motivación para seguir ofreciendo el mejor servicio a todos nuestros huéspedes. Compartiremos sus palabras con todo el equipo.Esperemos poder recibirles de nuevo pronto. Saludos cordiales,

10/10 – Uitstekend

Marlon

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Siempre es una muy buena opción y siempre me quedo aquí al llegar CDMX
2 nachten verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 21 mei 2024
Estimado Marlon,Gracias por elegir NH Collection Mexico City Reforma, en su reciente visita a la Ciudad y por hacernos llegar sus comentarios. Se los trasladaremos a los compañeros que estarán encantados de escucharlos.Nos alegra saber que disfrutó de su estancia y esperamos poder recibirle de nuevo muy pronto.Reciba un cordial saludo,

6/10 – Redelijk

Anahi

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 21 mei 2024
Estimada Anahi,Agradecemos infinitamente el tiempo que dedicó en compartirnos su calificación. Para nosotros su opinión es de gran importancia.Esperamos verle muy pronto en NH Collection Mexico City ReformaSinceramente,

10/10 – Uitstekend

Jimena

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El personal del Hotel fue lo mejor. Especialmente en Recepción.
1 nacht verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 16 mei 2024
Estimada Jimena,Gracias por elegir NH Collection Mexico City Reforma, en su reciente visita a la Ciudad y por hacernos llegar sus comentarios. Se los trasladaremos a los compañeros que estarán encantados de escucharlos.Nos alegra saber que disfrutó de su estancia y esperamos poder recibirle de nuevo muy pronto.Reciba un cordial saludo,

10/10 – Uitstekend

Israel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 16 mei 2024
Estimado Israel,Gracias por elegir NH Collection Mexico City Reforma, en su reciente visita a la Ciudad y por hacernos llegar sus comentarios. Nos alegra saber que disfrutó de su estancia y esperamos poder recibirle de nuevo muy pronto.Reciba un cordial saludo,

8/10 – Goed

Romina, Cabo San Lucas

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De los 4 días que estuve solo 2 llevaron el agua embotellada de cortesía. La luz del baño es terrible para poder maquillarse. El espejo de doble vista ayuda pero la luz es pésima. Todos los jabones son líquidos y si uno no lleva su propia esponja o tiene que ir a comprar una o simplemente no se puede bañar bien.
3 nachten verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 16 mei 2024
Estimada Romina,Agradecemos el tiempo que se tomó en detallar su experiencia en NH Collection Mexico City Reforma para nosotros es muy importante conocer la experiencia de nuestros huéspedes.Nuestro compromiso siempre es ofrecer una experiencia inolvidable a cada uno de nuestros huéspedes, por lo cual le ofrecemos una disculpa por los inconvenientes que tuvo durante su estancia.Referente al jabón, contamos con la presentación en barra también a solicitud del huésped.Reforzaremos con nuestro equipo para asegurar que la información se comparta de manera correcta .Esperamos poder verle pronto y seguir contando con su preferencia.Sinceramente,

10/10 – Uitstekend

Edmundo, SAO PAULO

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good hotel in Mexico City. Great location, large and clean room, good bed and shower, great breakfast. Fair price.
4 nachten verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 16 mei 2024
Dear Edmundo,Dear Stephen,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon. Regards,

10/10 – Uitstekend

JOSE ELEAZAR

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
hotel moderno buena ubicacion
2 nachten verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 11 mei 2024
Jose Eleazar,Muchas gracias por elegir NH Collection Mexico City Reforma durante su reciente visita a la Ciudad de México y por tomarse el tiempo de compartir los comentarios sobre su experiencia.Nos alegra saber que disfrutó de su estancia en el hotel. Fue un placer tenerles con nosotros. Esperemos poder recibirles de nuevo pronto. Saludos cordiales,

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy bien para voajes cortos
1 nacht verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 6 mei 2024
Estimado Daniel,Agradecemos el tiempo que se tomó en compartirnos su experiencia en NH Collection Mexico City Reforma para nosotros es muy importante conocer la experiencia de nuestros huéspedes .Nuestro compromiso siempre es ofrecer una experiencia inolvidable a cada uno de nuestros huéspedes, nos alegra que las instalaciones.Esperamos poder verle pronto y seguir contando con su preferencia

10/10 – Uitstekend

Alejandro

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo bien
1 nacht verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 4 mei 2024
Estimado Alejandro,Gracias por elegir NH Collection Mexico City Reforma, en su reciente visita a la Ciudad y por hacernos llegar sus comentarios. Nos alegra saber que disfrutó de su estancia y esperamos poder recibirle de nuevo muy pronto.Reciba un cordial saludo,

8/10 – Goed

Gustavo Adolfo

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Pésimo, el peor, check inn de mi vida
1 nacht verbleven in mei 2024
Reactie van Berenice Tovar, Guest Relations Manager op 2 mei 2024
Estimado Gustavo,Gracias por tomarse el tiempo de compartir su experiencia. Agradecemos sus comentarios y vemos que tenemos margen para mejorar según los comentarios de su experiencia reciente.Por favor, acepte nuestras sinceras disculpas por no haber podido cumplir con nuestros estándares habituales durante su estancia. Agradecería si pudiera brindarme la oportunidad de hablar directamente con usted acerca de su experiencia, para asegurarnos de tomar medidas correctivas y restaurar su confianza en nuestro hotel. Si fuera tan amable de indicarme la mejor manera de comunicarme con usted en caso de que esté disponible, será un placer comentar su estancia con nosotros. Sus comentarios son la base de nuestro proceso de mejora continua.Quedo a su completa disposición para cualquier asunto que quiera valorar.Atentamente,

6/10 – Redelijk

Cesar

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Nothing was explained to me. Like where the pool was or the bar and restaurant.
2 nachten verbleven in april 2024
Reactie van Berenice Tovar, Guest Relations Manager op 2 mei 2024
Dear Cesar,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

4/10 – Matig

Edgardo Federico

Reisde met partner
Negatief: Voorzieningen
Me perdieron pertenencias en el hotel
3 nachten verbleven in april 2024
Reactie van Berenice Tovar, Guest Relations Manager op 2 mei 2024
Estimado Edgardo,Gracias por tomarse el tiempo de compartir su experiencia. Por favor, acepte nuestras sinceras disculpas por no haber podido cumplir con nuestros estándares habituales durante su estancia. Agradecería si pudiera brindarme la oportunidad de hablar directamente con usted acerca de su experiencia, para asegurarnos de tomar medidas correctivas y restaurar su confianza en nuestro hotel. Si fuera tan amable de indicarme la mejor manera de comunicarme con usted en caso de que esté disponible, será un placer comentar su estancia con nosotros. Sus comentarios son la base de nuestro proceso de mejora continua.Quedo a su completa disposición para cualquier asunto que quiera valorar.Atentamente,

8/10 – Goed

regis

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would have appreciated the amenity and upgrade offered in my reservation
2 nachten verbleven in april 2024
Reactie van Berenice Tovar, Guest Relations Manager op 2 mei 2024
Dear Regis,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon. Regards,

2/10 – Ontzettend slecht

Newlyn

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The staff was VERY unfriendly and wasn’t helpful. My stay there was horrible and I wouldn’t stay there again. I had an issue instead of the manager asking what the issue was or asked to assist. She brush me off and told her co worker to have me wait for the other manager which was in a meeting at the time. I stood around for 15 mins and the “other manager still didn’t come. I got so frustrated I left and and when I was saw housekeeping I asked them for the toilets and have them changed my dirty sheets
4 nachten verbleven in april 2024
Reactie van Berenice Tovar, Guest Relations Manager op 2 mei 2024
Dear Newlyn, Thank you for taking the time to share us your comments.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of your room and the towels and sheets and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. Since learning of your experience we have meet with the front desk team, to ensure that our customer service procedures are carried out correctlyWe are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,

10/10 – Uitstekend

Maria del Pilar

Positief: Personeel en service, voorzieningen
1 nacht verbleven in april 2024
Reactie van Berenice Tovar, Guest Relations Manager op 21 mei 2024
Estimada Maria del Pilar,Agradecemos infinitamente el tiempo que dedicó en compartirnos sus calificación.Para nosotros su opinión es de gran importancia.Esperamos verle muy pronto en NH Collection Mexico City ReformaSinceramentem

8/10 – Goed

SELENE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo bien, buena zona
1 nacht verbleven in april 2024
Reactie van Berenice Tovar, Guest Relations Manager op 29 apr 2024
Estimada Selene,Agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Para nosotros su opinión es de gran importancia.Compartiremos con nuestros miembros de equipo sus comentarios.Esperamos verle muy pronto en NH Collection Mexico City Reforma.Sinceramente,

8/10 – Goed

Miguel

Positief: Personeel en service
No recibí beneficio alguno
1 nacht verbleven in april 2024
Reactie van Berenice Tovar, Guest Relations Manager op 25 apr 2024
Estimado Miguel,Agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Para nosotros su opinión es de gran importancia.Compartiremos con nuestros miembros sus comentarios para asegurar que nuestros estandares se cumplan con todos nuestros huéspedes.Esperamos verle muy pronto en NH Collection Mexico City Airport.Sinceramente,

10/10 – Uitstekend

Dominique

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy limpia y buena ubicación
2 nachten verbleven in april 2024
Reactie van Berenice Tovar, Guest Relations Manager op 25 apr 2024
Estimado Dominique,Agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Para nosotros su opinión es de gran importancia.Compartiremos con nuestros miembros de equipo sus comentarios.Esperamos verle muy pronto en NH Collection Mexico City Reforma.Sinceramente,

8/10 – Goed

Andrea Maria

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Buena ubicación y seguro
5 nachten verbleven in april 2024
Reactie van Berenice Tovar, Guest Relations Manager op 25 apr 2024
Estimada Andrea,Agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Para nosotros su opinión es de gran importancia.Compartiremos con nuestros miembros de equipo sus comentarios.Esperamos verle muy pronto en NH Collection Mexico City Airport.Sinceramente,

8/10 – Goed

TARA

Reisde met partner
Positief: Netheid, personeel en service
The staff at the hotel were amazing, especially all of the concierge’s, who couldn’t do enough to help you. The reception staff were also very quick and helpful in sorting out a problem with our room. The hotel is very close to a fun and vibrant area with lots of shops, bars and restaurants, which was great. However, the hotel is next door to a disco, which is VERY loud and goes on until the early hours (4.00). Beware if you are a light sleeper.
9 nachten verbleven in april 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Dear Tara,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,Berenice TovarGuest Relations

2/10 – Ontzettend slecht

Dare

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My wife and I stayed here for 1 night, and I've never seen a hotel in worse shape than this one: - Black mold in livingroom/bedroom that caused my wife and I to have respiratory issues - Bedroom lights flash all night when turned off (we have a video) - No shampoo - Unfinished paint - Peeling paint - Cuts and pen markings on furniture - Used cup coasters left in room - Poorly designed bathroom door that wouldn't close all the way The night that we stayed we called the front desk to complain, but it was very late so we didn't switch rooms. The next day at checkout we spoke to the manager, showed him pictures of everything mentioned above and the video of the bedroom lights flashing. The manager didn't seem surprised at all, gave us a complaint form and said that someone would reach out to us to give us a refund. Noone ever contacted us and the property didn't respond to any of our attempts to contact them (email, call, Expedia also emailed and called). In short, we were not refunded anything for the horrible stay. The property as a whole is also dirty, unmaintained, and poorly lit. Do not stay here! The pictures they use must be many many years old, it's not as advertised. Instead I'd suggest finding a boutique hotel where you can get a nicer room for less money!
1 nacht verbleven in maart 2024
Reactie van Berenice Tovar, Guest Relations Manager op 29 apr 2024
Dear Dare,We appreciate that you have favored us with your presence at the NH Collection Mexico City Reforma and also that you have shared your comments about your last stay. I have read each of the points in detail, which I can assure you I have reviewed with each of the managers responsible for the areas involved in order to avoid recurrences that may affect other guests.I would really like to be able to count on your visit once again in the near future and be able to make up for this feeling and impression that you have had from our service. It will be a pleasure for me to greet you if you return to our City and of course to the Hotel. We are always here to serve you.Best Regards,

6/10 – Redelijk

Adrian

Reisde met partner
Negatief: Personeel en service
Checked in our bags early 6:00am,which was great. The front staff told us they could do an early check in and to come back at 11:00am. When we got back, there was nothing available and were told to come back at 12:00pm. Once we did. They told us to come back in 30 min. We decided to wait till 1:00pm to make sure we gave them enough time. But nope, they told us to check at 2:00pm. We waited until 2:50 to try to check in and they told us to wait a couple minutes. Finally at 2:58pm we were allowed to check in to our room. A whole half day passed by and we weren’t allowed to check in. This could have all been avoided if they just told us to come check in at normal time which is 3:00pm. To top it off, our room had recent water damage on the floor and the wood panels were warped and uneven. They were painting a room on the same floor which caused us to get headaches from the paint smell.
2 nachten verbleven in april 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Dear Adrian,We thank you for taking the time to share your kind review about your recent stay.We are deeply sorry to read that your stay did not meet your expectations. Personally, I will review each of the points indicated and I assure you that we will work to prevent this type of situation from happening again.The satisfaction of our guests is very important to us, so we would be happy to welcome you again with the excellent service you should experience in each of your stays.Please do not hesitate to contact us.I am at your disposal.Excellent day!

10/10 – Uitstekend

Sandra

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in februari 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Estimada Sandra ,Gracias por elegir NH Collection Mexico City Reforma, en su reciente visita a la Ciudad y por hacernos llegar sus comentarios. Se los trasladaremos a los compañeros que estarán encantados de escucharlos.Nos alegra saber que disfrutó de su estancia y esperamos poder recibirle de nuevo muy pronto.Reciba un cordial saludo,

8/10 – Goed

katsuhiro

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
色々と良かったです。 ロケーションも最高でした。
2 nachten verbleven in april 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Dear Katsuhiro,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

6/10 – Redelijk

veronique, Verdun

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
La politique de check-in à 18h devrait être publiée; nous nous sommes retrouvés sans hotel au milieu de la nuit alors que nous avions acheté un forfait vol-hotel. Nos chambres avaient été revendues. Ne prenez pas une chambre avec balcon: c’est le cote bruyant des bars. Les chambres supérieures regulieres sont plus confortable.
4 nachten verbleven in april 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Dear Veronique,We thank you for taking the time to share your kind review about your recent stay.We are deeply sorry to read that your stay did not meet your expectations. Personally, I will review each of the points indicated and I assure you that we will work to prevent this type of situation from happening again.The satisfaction of our guests is very important to us, so we would be happy to welcome you again with the excellent service you should experience in each of your stays.Please do not hesitate to contact us.I am at your disposal.Excellent day!

6/10 – Redelijk

Luis

4 nachten verbleven in januari 2024
Reactie van Berenice Tovar, Guest Relations Manager op 2 mei 2024
Dear Luis,Agradecemos el tiempo que se tomó en evaluar su experiencia en NH Collection Mexico City Reforma para nosotros es muy importante conocer la experiencia de nuestros huéspedes.Esperamos poder verle pronto y seguir contando con su preferencia.¡Estamos para servirle siempre!

10/10 – Uitstekend

juan carlos

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo perfecto, excelente ubicación, servicio, cuidado de maletas. Sólo que tardan mucho en el check in, a pesar de haber poca gente esperando. Pero todo al 100
1 nacht verbleven in maart 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Estimado Juan Carlos ,Gracias por elegir NH Collection Mexico City Reforma, en su reciente visita a la Ciudad y por hacernos llegar sus comentarios. Se los trasladaremos a los compañeros que estarán encantados de escucharlos.Nos alegra saber que disfrutó de su estancia y esperamos poder recibirle de nuevo muy pronto.Reciba un cordial saludo,

4/10 – Matig

Tarik

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Outdated property. Rooms feels dirty, bad odor in halls and elevators. Hall carpets are filthy. When I shower the water infiltrates to my room. Room at least needs to be painted. Room doors cracked and filthy.
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Dear Tarik,We thank you for taking the time to share your kind review about your recent stay.We are deeply sorry to read that your stay did not meet your expectations. Personally, I will review each of the points indicated and I assure you that we will work to prevent this type of situation from happening again.The satisfaction of our guests is very important to us, so we would be happy to welcome you again with the excellent service you should experience in each of your stays.Please do not hesitate to contact us.I am at your disposal.Excellent day!

10/10 – Uitstekend

Miguel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best
1 nacht verbleven in maart 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Dear Miguel,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

6/10 – Redelijk

??

Reisde met een groep
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
소음이 있었다
3 nachten verbleven in maart 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
We thank you for taking the time to share your kind review about your recent stay.We are deeply sorry to read that your stay did not meet your expectations. The satisfaction of our guests is very important to us, so we would be happy to welcome you again with the excellent service you should experience in each of your stays.Please do not hesitate to contact us.

6/10 – Redelijk

Nicole

Reisde met familie
Negatief: Personeel en service, voorzieningen
Location is good. The hotel appeared to be nice- but the room needed help. Balcony door- broken, fridge door- broken, shower door- leaked and flooded the bathroom even though the shower had very little water pressure. AC didn’t work- Beds- SMALL, requested towels since we had 4 people in a family room- never received them…. access to the pool non existent because they host parties for outside events leaving hotel guests without access. Thankfully we didn’t spend much time at the actual hotel- but wouldn’t stay again if we return to Mexico City
3 nachten verbleven in maart 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Dear Nicole,We thank you for taking the time to share your kind review about your recent stay.We are deeply sorry to read that your stay did not meet your expectations. Personally, I will review each of the points indicated and I assure you that we will work to prevent this type of situation from happening again.The satisfaction of our guests is very important to us, so we would be happy to welcome you again with the excellent service you should experience in each of your stays.Please do not hesitate to contact us.Have an excellent day!

10/10 – Uitstekend

Laura

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es la segunda vez que nos quedamos aquí, em esta ocasión fuimos a un concierto en el Metropolitan, queda muy cerca. La habitacion es espaciosa, bien equipada, la vista se ve el angel de perfil. El personal muy amable, te guardan tus cosas antes del check in y despues del check out. La zona es muy segura, y con mucha vida a todas horas, encuentras lugares para comer a toda hora, tiendas 24h, nuestro lugar favorita para hospedarnos cuando vamos a conciertos
1 nacht verbleven in maart 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Estimada Laura ,Gracias por elegir NH Collection Mexico City Reforma, en su reciente visita a la Ciudad y por hacernos llegar sus comentarios. Se los trasladaremos a los compañeros que estarán encantados de escucharlos.Nos alegra saber que disfrutó de su estancia y esperamos poder recibirle de nuevo muy pronto.Reciba un cordial saludo,

8/10 – Goed

Laura

Reisde met familie
Positief: Netheid, personeel en service
Jesús helped us with our luggage and accommodations, he was very accommodating and helpful. He went out of his way and was a big help, making our transportation accommodations easy. Thank you.
2 nachten verbleven in maart 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Dear Laura,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

10/10 – Uitstekend

Brian Adam

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed at NH Reforma for a long weekend to celebrate a bachelors party. The staff were extremely kind and helpful throughout the whole stay. The hotels location was central in the city which made exploring by walking or Uber super easy. The room itself was clean and modern. I’d absolutely stay again!
3 nachten verbleven in maart 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Dear Brian,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

8/10 – Goed

Eduardo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Solo que ya anteriormente me había hospedado y esta vez fue súper tardado el check in
1 nacht verbleven in maart 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Estimado Eduardo ,Gracias por elegir NH Collection Mexico City Reforma, en su reciente visita a la Ciudad y por hacernos llegar sus comentarios. Se los trasladaremos a los compañeros que estarán encantados de escucharlos.Nos alegra saber que disfrutó de su estancia y esperamos poder recibirle de nuevo muy pronto.Reciba un cordial saludo,

6/10 – Redelijk

Oscar Alfonso

Reisde met familie
Terrible tiempo para check in
1 nacht verbleven in maart 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Estimado Oscar,Agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Para nosotros su opinión es de gran importancia.Compartiremos con nuestros miembros de equipo sus comentarios.Esperamos verle muy pronto en NH Collection Mexico City Reforma

10/10 – Uitstekend

Cesar, Willemstad

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The hotel is in an amazing location with lot's to explore around it in a safe manner, the tours we took had a meeting point 1 block away, very convenient. The breakfast was actually great with lots of variety. The hotel condition is ok as well. Overall grear stay, would stay there again!
5 nachten verbleven in maart 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Dear Cesar,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

8/10 – Goed

Ross, San Francisco

Reisde met een groep
Positief: Netheid, personeel en service
No acknowledgment of VIP and fridge in room was locked
3 nachten verbleven in maart 2024
Reactie van Mayela Lopez - Front desk op 14 mrt 2024
Dear Ross, we appreciate your rating and constructive criticism, as they allow us to know our areas of opportunity. Regarding the minibar, I tell you that we can open it without any problem, you just have to request it at the reception.

10/10 – Uitstekend

Juan

Hhb
1 nacht verbleven in maart 2024
Reactie van Mayela Lopez - Front desk op 14 mrt 2024
Estimado Sr. Juan, es muy grato leer su reseña y saber que nuestro hotel ha sido de su agrado, estaré compartiendo su calificación con todos los que trabajamos aquí. Para nosotros siempre será un gusto recibirle en esta su casa y ser generadores de experiencias memorables. ¡GRACIAS!

6/10 – Redelijk

Max

4 nachten verbleven in maart 2024
Reactie van Berenice Tovar, Guest Relations Manager op 19 apr 2024
Gracias por elegir NH Collection Mexico City Reforma, en su reciente visita a la Ciudad y por hacernos llegar sus comentarios. Se los trasladaremos a los compañeros que estarán encantados de escucharlos.Nos alegra saber que disfrutó de su estancia y esperamos poder recibirle de nuevo muy pronto.Reciba un cordial saludo,

10/10 – Uitstekend

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy bien
1 nacht verbleven in maart 2024
Reactie van Mayela Lopez - Front desk op 14 mrt 2024
Estimado Sr. Juan, agradecemos su preferencia por hotel Nh Collection Mexico Reforma asi como su calificacion. Esperamos darle la bienvenida pronto.