Aan het strand, ligstoelen aan het strand, strandlakens

Beoordelingen van Hotel Riu Plaza Miami Beach

4 out of 5
Hotel Riu Plaza Miami Beach
3101 Collins Ave, Miami Beach, FL

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 530 van 1171 beoordelingen" "
Gastenscore: 8 - Goed. 311 van 1171 beoordelingen" "
Gastenscore: 6 - Redelijk. 167 van 1171 beoordelingen" "
Gastenscore: 4 - Matig. 95 van 1171 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 68 van 1171 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Malinda

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Verbleven in oceanfront room. Kamer schoon en netjes met mooi uitzicht. We kregen een leuke attentie voor ons 25-jarig jubileum. Ontbijt en diner heel goed. De bediening op het strand, de cocktails en het eten was een fijne ervaring en heel goed.
2 nachten verbleven in mei 2024

8/10 – Goed

Andre

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice pool and acces to the beach!
5 nachten verbleven in februari 2024
Reactie van Online Reputation Manager op 26 feb 2024
Dear Andre,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

6/10 – Redelijk

Franciscus

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Fabiola, Haarlem

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goed hotel, lekker ontbijt. Iets verder van het centrum af maar prima te bereiken met de gratis trolley.
7 nachten verbleven in november 2023

10/10 – Uitstekend

Jenny

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastisch hotel, goede service, vriendelijk personeel en geweldig ontbijt!

10/10 – Uitstekend

Jeroen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel , prima locatie direct aan het strand, prima ontbijt.
3 nachten verbleven in april 2022

6/10 – Redelijk

Ralf

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2022

8/10 – Goed

Aphrodite

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N/a
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome
1 nacht verbleven in mei 2024

4/10 – Matig

Duni

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They care only the money that’s all poor attention speccially at the beach
1 nacht verbleven in mei 2024
Reactie van Hotel Riu Plaza Miami Beach op 21 mei 2024
Dear Duni,Thank you very much for taking the time to provide your valuable feedback from your recent experience.Please allows us remark the beach is public and only local authorities are in charge of this area.We have noted your feedback, as our guests are our priority.Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 – Uitstekend

Arlene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great pool and breakfast. Nice quite area and safe.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Erica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Didn’t like the dinner
2 nachten verbleven in mei 2024

6/10 – Redelijk

Luba

Positief: Netheid, personeel en service
Rooms very very basic. Air conditioning was not working well
1 nacht verbleven in mei 2024
Reactie van Hotel Riu Plaza Miami Beach op 20 mei 2024
Dear Luba,Thank you very much for sharing this information with us, it is really helpful when implementing the adequate measures.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. our guestrooms do vary in size and layout, we do apologize that it fell short of your expectations. Please accept our apologies for any discomfort.Nevertheless, we will take note of your observations for future arrangements.Best Regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 – Uitstekend

Paulina Magdalena

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

10/10 – Uitstekend

Nikolay

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing i didn't like was chair being too close to each other at the beach even though therenisnplenty space on the sand
2 nachten verbleven in mei 2024
Reactie van Online Reputation Manager op 9 mei 2024
Dear Nikolay,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.You can be assured that we will record your comments and take them up with the appropriate departments.We hope you will be back soon.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

8/10 – Goed

William

Reisde met familie
Positief: Netheid, personeel en service
The location, the breakfast buffet, the outside amenities were fantastic. Our housekeeping was fantastic. Some of the other personnel left a little to be desired. Some of the information provided by staff and concessions was incorrect. And the cooling system and room itself were extremely dated.
4 nachten verbleven in april 2024
Reactie van Hotel Riu Plaza Miami Beach op 9 mei 2024
Dear William,We appreciate you took the time to leave your impressions regarding your recent stay with us.It is disappointing to read your stay was not perfect.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right.Thank you for sharing this information with us, it is really helpful when implementing the adequate measures.Looking forward to hosting you again.Best Regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 – Uitstekend

Néstor

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Average
1 nacht verbleven in mei 2024
Reactie van Online Reputation Manager op 8 mei 2024
Dear Néstor,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 – Uitstekend

Miguel

Positief: Netheid, staat van de accommodatie en faciliteiten
Magnífica y agradable
1 nacht verbleven in mei 2024
Reactie van Online Reputation Manager op 7 mei 2024
Apreciado Miguel,Muchas gracias por su comentario,Queremos expresar nuestro más sincero agradecimiento por sus palabras. Su reseña nos inspira a continuar nuestro compromiso con la excelencia, y esperamos ansiosos la posibilidad de recibirlo nuevamente en cualquiera de nuestras ubicaciones para ofrecerle otra experiencia excepcional.Cordialmente, Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 – Uitstekend

Beda Leticia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Está súper bien!!! Tranquila,la habitación amplia y bonita!!! La vista preciosa!!!
4 nachten verbleven in april 2024

10/10 – Uitstekend

Shaul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great proparty on the beach, hotel was clean and ground were excellent. The beach was well maintained and there was lots of loungers and umbrellas available. A couple if employees were around to help at all times. The breakfast buffet was fantastic lots of options (it’s not your start hotel egg sausage cereal) I would say it was better then the option on the NCL cruise boat. Dinner was good as well and good value, with fish beef and many other options. This is not your 5 star mega resort but a great hotel in Miami that I would return to with my family in a heart beat!
2 nachten verbleven in april 2024
Reactie van Hotel Riu Plaza Miami Beach Online Reputation Mana op 6 mei 2024
Dear Shaul,It is very gratifying to read your wonderful review. The best reward is to learn that our staff efforts paid off and you enjoyed your holiday.Thank you very much for choosing us.Wishing you a very happy day.Kindest wishes!Hotel Riu Plaza Miami BeachOnline Reputation Manager

6/10 – Redelijk

Anastasiia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel needs renovation, the staff is friendly, good breakfast
6 nachten verbleven in april 2024
Reactie van Online Reputation Manager op 6 mei 2024
Dear Anastasiia,Thank you for sharing your experience with us!While we are glad you enjoyed the staff members service and the breakfast, it's truly saddening to hear you weren't completely satisfied with your recent experience.We hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 – Uitstekend

Lenis

Reisde met familie
Very Clean and updated customer service was great Angel is the best
2 nachten verbleven in april 2024
Reactie van Online Reputation Manager op 2 mei 2024
Dear Lenis,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

8/10 – Goed

Spiessberger

6 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Carmen

2 nachten verbleven in april 2024

8/10 – Goed

Bree

2 nachten verbleven in april 2024

10/10 – Uitstekend

Eugen, Astoria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
4 nachten verbleven in april 2024
Reactie van Online Reputation Manager op 30 apr 2024
Dear Eugen,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Plaza Miami BeachOnline Reputation Manager

8/10 – Goed

DORON

3 nachten verbleven in april 2024

8/10 – Goed

Fozia

Positief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024

8/10 – Goed

Paula

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great couple days in Miami, fun location, beach front!
Reactie van Online Reputation Manager op 25 apr 2024
Dear Paula,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

8/10 – Goed

Zara

2 nachten verbleven in april 2024

8/10 – Goed

Hannes

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024

10/10 – Uitstekend

ucha

1 nacht verbleven in april 2024

10/10 – Uitstekend

morissa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful location and property
1 nacht verbleven in april 2024
Reactie van Online Reputation Manager op 19 apr 2024
Dear morissa,Thank you for your great review and for spending time with us at the Hotel Riu Plaza Miami Beach.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 – Uitstekend

Céline

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a wonderful resort with very nice staff and great selection of food. Easy access to beach and availability of chairs and umbrellas. Would definitely go back!
1 nacht verbleven in april 2024
Reactie van Online Reputation Manager op 18 apr 2024
Dear Céline, Thank you for your 5-star review. We are thrilled to hear such wonderful feedback of your stay with us from the resorts and culinary offer to the service provided! It is our hope to welcome you back for another unforgettable stay in the near future!Warm regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 – Uitstekend

Hilda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great thank you
1 nacht verbleven in april 2024
Reactie van Online Reputation Manager op 18 apr 2024
Dear Hilda,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

6/10 – Redelijk

Monica

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Our room was dusty and we had no hot water, dust and stuff under the bed staff was nice and helpful
2 nachten verbleven in april 2024
Reactie van Online Reputation Manager op 19 apr 2024
Dear Monica,We really appreciate that you took the time to evaluate us and to share your feedback.We are disappointed that there were some inconveniences that made an impact on your overall experience. Please rest assured that we will pass your comments to corresponding departments for further consideration as we know there is always room for improvement and we hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

8/10 – Goed

Leslie

Reisde met partner
Positief: Netheid, personeel en service
Nice average property
1 nacht verbleven in april 2024
Reactie van Online Reputation Manager op 17 apr 2024
Dear Leslie,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tolle Lage am Strand. Eine schöne, saubere Anlage!
6 nachten verbleven in april 2024
Reactie van Online Reputation Manager op 16 apr 2024
Liebe Sarah,vielen Dank, dass Sie sich die Zeit genommen haben, diese nette Bewertung über unser Hotel Riu Plaza Miami Beach zu schreiben. Wie schön, dass Ihr Aufenthalt so komfortabel war und Sie alle Aspekte Ihres Aufenthalts genossen haben.Solche Kommentare machen uns glücklich und bestätigen uns, dass wir unsere Arbeit richtig machen!Wir hoffen Sie jederzeit wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen, Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 – Uitstekend

Daniella

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay at hotel Rui miami beach was incredible. Staff was super nice and helpful. Constant room service. Amazing location on the beach and just a short trolly or uber to south beach if you want some more action. Definitely a family friendly hotel. Some special notices to fredrico who works on the beach and ruben at front desk they were super friendly and really went above and beyond for us.
1 nacht verbleven in april 2024
Reactie van Online Reputation Manager op 16 apr 2024
Dear Daniella,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Plaza Miami BeachOnline Reputation Manager

8/10 – Goed

Tracy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice older property great location on Miami Beach clean with good friendly service. Only drawback was very limited menu outside of the buffet. which we did not go too. 38 dollars and we just don't eat that much food. plenty of other options walking distance from the hotel we would go back
3 nachten verbleven in april 2024
Reactie van Online Reputation Manager op 15 apr 2024
Dear Tracy,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Please be assured that we will follow up on your comments and address them with the appropriate departments.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

6/10 – Redelijk

nicola

Positief: Netheid
4 nachten verbleven in april 2024

10/10 – Uitstekend

Ashly

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in was a smooth process as expected from other Riu stays. Customer service was excellent! ALL the staff was kind, and helpful! (Augustin was one of the staff I remembered, who continuously made sure my stay was going okay, and he wasn’t apart of front desk staff). I wanted a specific room for my birthday and they made sure to help me with accommodations when arriving to ensure I had the perfect view i wanted. Con: Parking was $50 a day but typical for the area considering street parking is 0/0. Would definitely stay again!
2 nachten verbleven in april 2024
Reactie van Online Reputation Manager op 12 apr 2024
Dear Ashly,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We guarantee that we take note of his observations and will proceed to manage them with the appropriate departments.We are always waiting for youYours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 – Uitstekend

Diane L

1 nacht verbleven in april 2024

10/10 – Uitstekend

Mary

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff. Lovely property that’s a really nice size. Not too big which makes it more personable. Right on the beach and the free Miami trolly to South Beach stops right outside. Also on the lovely boardwalk trail.
4 nachten verbleven in april 2024
Reactie van Online Reputation Manager op 12 apr 2024
Dear Mary,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 – Uitstekend

Meybolle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was very nice and clean. Definitely get breakfast included it’s very convenient and wide variety of options
4 nachten verbleven in april 2024
Reactie van Online Reputation Manager op 12 apr 2024
Dear Meybolle,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza Miami BeachOnline Reputation Manager

8/10 – Goed

Jimena

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I did not like the bathroom door in my room
1 nacht verbleven in april 2024
Reactie van Online Reputation Manager op 11 apr 2024
Dear Jimena,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.Rest assured that we will take your observation into account and discuss it with the relevant departments.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 – Uitstekend

Amanda

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This resort was perfect!
3 nachten verbleven in maart 2024
Reactie van Online Reputation Manager op 12 apr 2024
Dear Amanda,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

6/10 – Redelijk

danielle parish

Reisde met familie
Positief: Personeel en service
You get what you pay for. This property was fine. Not exceptional but not bad. The included breakfast buffet was a highlight for my 2 hungry teenagers. The beach access was nice, but like most beach resorts these days you need to get out early to reserve chairs. The hotel is a bit north of being able to just walk to convenient shopping and restaurants. We were disappointed in the inflexibility of a late check out. I had read that for a fee you could get a late check out. They won’t let you know until 10am the day of check out. They said even for a fee they could not accommodate us. That changed the trajectory of our last day in Miami. In our past experience most hotels can accommodate this request. Our AC leaked and rattled loudly especially at night. The hotel is not up to the well maintained renovated hotel and resorts standards. We got a good deal through Expedia so our expectations were on target for what we paid.
5 nachten verbleven in maart 2024
Reactie van Hotel Riu Plaza Miami Beach Online Reputation Mana op 8 apr 2024
Dear Danielle Parish,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of your stay were not of your liking, please accept our apologies.Your review will be revised further, as we hope that you will give us another chance to host you and offer you the best stay.Best Regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 – Uitstekend

aurelio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buen servicio me encanto unos de Los mejores desayuno
2 nachten verbleven in april 2024
Reactie van Online Reputation Manager op 8 apr 2024
ApreciadO aurelioGracias por sus palabras, Nos alegramos mucho de saber que, durante sus vacaciones, sus necesidades estuvieron cubiertas y, disfrutó, de una maravillosa estancia entre nosotros.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu Plaza Miami BeachOnline Reputation Manager