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Beoordelingen van Congress Suites at the Strand

3.5 out of 5
Congress Suites at the Strand
1052 Ocean Dr, Miami Beach, FL

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 189 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 220 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 190 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 139 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 265 van 1003 beoordelingen" "

6,2/10

Netheid

6,2/10

Personeel en service

6,2/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid, voorzieningen
Locatie was perfect echter accomodatie verouderd en niet schoon. Veel herrie en geen uitzicht. Dag en nacht licht in de kamer. Rolgordijnen verduisteren niet.
3 nachten verbleven in november 2019
Reactie van J op 3 dec 2019
Bedankt dat je de tijd hebt genomen om je recensie te schrijven en het spijt ons dat we je niet WOW konden geven zoals de meeste van onze gasten. We hopen dat u in de toekomst weer bij ons zult blijven.

8/10 – Goed

Romy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2019
Reactie van Manager op 1 mrt 2019
Thank you for your positive rating. We hope to welcome you again in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
nice hotel. cleaning the room must be payed extra.
9 nachten verbleven in februari 2018

10/10 – Uitstekend

Kieonna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great

10/10 – Uitstekend

Rasheeda

3 nachten verbleven in juli 2021

10/10 – Uitstekend

Madison

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What everyone says about this property is simply wrong. I just stayed here for five nights and six days over spring break and it was amazing! The staff was nice and accommodating. The room was clean and balcony was great with a nice view of the ocean. The location is what sets this property apart from the others! You are right across the beach and walking distance to restaurants, shops, clubs, etc. The rooftop pool and bar was a huge hit. Checking in and out was a breeze! What people are saying about the noise and not getting fresh towels is not true. My group and I did not have an issue falling asleep and if you need anything all you have to do is ask before 2pm! I highly recommend staying at the Congress.
5 nachten verbleven in maart 2022

8/10 – Goed

Edward

Negatief: Voorzieningen
5 nachten verbleven in maart 2022

2/10 – Ontzettend slecht

Joseph

2 nachten verbleven in maart 2022

2/10 – Ontzettend slecht

Robert

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is not what is shown in the Expedia listings. It is very run down and in exceptionally poor condition. Take note this is not a hotel but a managed condo facility so the front desk staff are unable to handle any real issues. Security is exceptionally poor, locking door does not fully close and anyone can access the property. We checked in on a Sunday and abandoned the rest of the stay as the place was uninhabitable. None of the windows work and even if they did they were so old plastic wrap would have done a better job. Avoid this place at all costs. It’s a dive.
4 nachten verbleven in maart 2022

2/10 – Ontzettend slecht

pamela, nutley

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The worst experience ive ever had snd i travel a lot. Instead of a 1 bedroom suite ocean view that i booked 3 months ago, i got a 2 twin bed room and when i complained. They blamed expedia for sending an incorrect room category!! When we get to hotel after a long day and ask for toilet paper and new towels, they said the housekeeping closes at 5pm. The sheets in the room have dirt spots and there were makeups under the bed and bed was about to fall. New but not assembled well. Horrible stay. Placed a big dent to our vacation! The only good part is Greg, the bell attendant who is very nice and sympathetic to our situation. Otherwise DONT stay in this hotel
3 nachten verbleven in maart 2022

4/10 – Matig

Byron

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible experience! Beware of this hotel.
Unfriendly staff at front desk. Water puddle in front door when entering room from a leak from either sink or refrigerator. A humming sound so loud in room from some kind of a/c air handler that the floor vibrated because the room was directly under it! They should be ashamed to even rent that room with that constant noise. And when I asked the front desk she said they are booked up and there was nothing she could do because I booked through a third party app. I called hotel.com and they transferred me to the reservations person and they tried to call the desk and they didn’t answer so she said that she would send an email and that’s all she could do. I was very disappointed in both the hotel and in hotel.com
2 nachten verbleven in januari 2022

8/10 – Goed

Tricia, Carlisle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the Miami Beach nostalgia vibe. I didn’t like the loud banging music all night.
1 nacht verbleven in januari 2022

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room had 2 balconies and faced the ocean. Our room was also right on top of the Palace. Great experience
2 nachten verbleven in januari 2022

2/10 – Ontzettend slecht

Juan

1 nacht verbleven in januari 2022

2/10 – Ontzettend slecht

Elyn

Reisde met partner
Negatief: Personeel en service
We had to cancel two days before arrival due to Covid. While the page clearly states that they offer flexible booking and cancellation during this time, that was not the case. Expedia states it is not refundable, calls and emails to the hotel go unanswered - they never answer their phone! What hotel business does that? I ended up disputing the charge with the credit card company. Beware! I've seen other reviews stating the same issue.
2 nachten verbleven in januari 2022

4/10 – Matig

Jeffrey

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room seem outdated. Needs more staff. Waited an hour to be checked in.
2 nachten verbleven in december 2021

8/10 – Goed

RENUKA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is small and nice, located in the prime location. The rooms are specious and well equipped. However, the entrance to the hotel is pretty confusing. Administration should work on that for guests to have easy checkin.
5 nachten verbleven in december 2021

8/10 – Goed

Jaime

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2021

10/10 – Uitstekend

Ifeanyi

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Update and clean
1 nacht verbleven in december 2021

4/10 – Matig

Ryan

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
We had two rooms reserved for two nights. Our room (505) was in decent condition and the size of the room was really great. We had two beds and a futon. All were decent to sleep on. My older kids had the other room (305) and it was terrible. The room had not been cleaned upon arrival. There was poop on the shower and used towels hanging up. The front desk was informed and did come clean the room immediately. The futon in that room was hard as a rock. We did like that when we walked out of the hotel the beach was directly across the street. The hotel is right next to a main show so there was a lot of activity late into the night.
2 nachten verbleven in december 2021

4/10 – Matig

Debbie

1 nacht verbleven in december 2021

8/10 – Goed

Steve

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Ok, the property is above the Palace, so there's lots of noise and partying until midnight or so. Noise didn't bother us, but if you're planning on a quiet evening, maybe not. The room was large, can easily handle 3 people in the jr. suite, large refrigerator, micro, dishwasher, etc. Ikea like furnishings and not great quality consistent with Ikea, some drawers didn't slide smoothly, etc. Drain plug missing from the bathroom sink, no major deficits. Had a deep soaking tub with shower, fwiw. Two of the front desk people were good, one clueless, consistent with most of South Beach right now - we had problems with untrained staff all over. We didn't get housekeeping and were satisfied with the number and type of accoutrements for the time frame. Overall a good stay.
3 nachten verbleven in december 2021
Reactie van Dani op 9 dec 2021
Thank you for your comments. We very much appreciate that you stayed with us, and we look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Ignacio

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van Danielle op 3 dec 2021
Dear guest, thank you for choosing to stay at our property. On behalf of our team please accept my apologies for any dissatisfaction you experienced.

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Muy buen ubicado, comodidades, con salvedades.
La habitación contaba con kitchenet, al cocinar en dos dias aparecieron cucarachitas. Estaría bueno que dejaran utensilios para limpiar, un detergente, esponja y algún repasador. La tostadora no funcionaba. El baño tiene poca luz. Internet había poca o nula señal. El resto en general muy bien. Cama amplia cómoda, muchas toallas disponibles. La música del bar de entrada se escucha bastante.
Vista de la habitación
6 nachten verbleven in november 2021
Reactie van Danielle op 3 dec 2021
Gracias por sus comentarios y valoraciones positivas. ¡Me alegra saber que disfrutó de su estadía con nosotros! Cuídese y nos vemos pronto.

2/10 – Ontzettend slecht

Tyler

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I tried getting to the property in my car on a Friday night, and could not even get there to drop off my family and luggage. There was no parking within a mile. Expedia literally allowed us to book a hotel we could not even get to.
1 nacht verbleven in november 2021
Reactie van Danielle op 3 dec 2021
Dear Tyler, We appreciate you taking the time to write this review, I am deeply sorry to hear that your stay did not meet your expectations. On behalf of our team please accept my apologies for any dissatisfaction you experienced.

6/10 – Redelijk

twanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
AWESOME Bell Service
Henderson the bells service gentlemen was AWESOME! He came down two blocks got my luggage and took it up to my room. The elevator was done and ocean drive was packed. He made it happen with a gracious demeanor and some laughs along the way. No cash…no problem! I found Henderson the next day and gave him a time for his generosity. The hotel is next to Palace Drag Bar…the hottest thing on Oceam Drive. Needless to say it was LIVE…LOUD…no day time naps. All in all I can’t complain my stay was nice and the bell service beat the Four Seasons…OKAY!
2 nachten verbleven in november 2021
Reactie van danielle op 30 nov 2021
Dear Twanda. Thank you for your review and for choosing our property. I am happy that you enjoyed your stay, and I am looking forward to having you again as a guest of ours at Congress Suites at the Strand.

2/10 – Ontzettend slecht

Brittany Lynette

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was horrible
2 nachten verbleven in november 2021
Reactie van danielle op 30 nov 2021
Dear Brittany Lynette, Thank you for choosing to stay at our property. On behalf of our team please accept my apologies for any dissatisfaction you experienced.

6/10 – Redelijk

Deanna

Negatief: Netheid, staat van de accommodatie en faciliteiten
It was a great spot overall but the room was moldy!
3 nachten verbleven in november 2021
Reactie van danielle op 24 nov 2021
Thank you for your comments. We very much appreciate that you stayed with us, and we look forward to being of service to you on future stays in Miami Beach.

6/10 – Redelijk

Stefan

Reisde met een groep
Negatief: Personeel en service
Schlechter Service, gute Lage. Aber sehr sehr laut
Wir waren sehr früh dran und konnten noch nicht ins Zimmer, alles ok. Als wir dann um 21:00 Uhr zurückkamen war die Rezeptionistin sehr unfreundlich und wir mussten sage und schreibe 4 mal zurückkommen um eine funktionierende Zimmerkarte zu bekommen. Das Zimmer zu dem wir die ersten beiden Mal geschickt wurden war bereits bewohnt.
2 nachten verbleven in november 2021
Reactie van danielle op 23 nov 2021
Dear guest, thank you for choosing to stay at our property. On behalf of our team please accept my apologies for any dissatisfaction you experienced.

10/10 – Uitstekend

Thalia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and right in the middle of everything.
3 nachten verbleven in november 2021
Reactie van danielle op 21 nov 2021
Thank you for taking the time to give us this amazing rating regarding your recent stay us. We are thrilled to know that you enjoyed your stay and look forward to welcoming you next time you are in town.

2/10 – Ontzettend slecht

Jeong-Yeol

1 nacht verbleven in juli 2021

8/10 – Goed

Alisia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooftop pool and location are great. The pictures make the rooms look nicer than they are.
2 nachten verbleven in november 2021
Reactie van Dani op 15 nov 2021
Thank you for staying with us. We are delighted you enjoyed your stay at our property and look forward to welcoming you back in the future. Thank you again!

10/10 – Uitstekend

deyanira

1 nacht verbleven in oktober 2021

8/10 – Goed

Chantz

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was perfect for our girls trip! There was a leak in the ceiling of the bathroom and a light was out in the bathroom. Other than that it was perfect! Be sure to ask for towels early in the day because they don’t have housekeepers on site all day. The location and cleanliness was on point! The rooftop pool was legit! Beautiful!
3 nachten verbleven in oktober 2021
Reactie van danielle op 18 okt 2021
Dear Guest. Thank you for your positive comments and ratings. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Take care and see you soon.

4/10 – Matig

Travis

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the location. Property needs maintenance.
3 nachten verbleven in oktober 2021
Reactie van danielle op 18 okt 2021
Dear guest, we appreciate taking the time to write this review, I am deeply sorry to hear that your stay did not meet your expectations. . On behalf of our team please accept my apologies for any dissatisfaction you experienced. , we appreciate the feedback, as even negative comments help us correct problems and provide future guests with a better experience

2/10 – Ontzettend slecht

Rashad

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Firstly the first night the room was infested with roaches went to the front desk the guy was very rude and didn't help at all and we didn't sleep because of the situation. Second day was moved to another room went out only to come back and find our room door open, went to the front desk they advised it was room cleaning who left the door open which is very unprofessional.
4 nachten verbleven in oktober 2021
Reactie van danielle op 18 okt 2021
Dear guest, thank you for your time to write this review. I am terribly sorry to read the issue your experienced! Be assured that it is not the kind of service that we normally provide, and I understand your dissatisfaction. I believe your unfortunate experience has also been reported and solved internally. We appreciate your feedback as it enables us to improve our standards. Thank you for staying with us and we hope to welcome you again in the future.

10/10 – Uitstekend

Rachelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place. Spacious. Convenient location. Close to everything.
1 nacht verbleven in oktober 2021
Reactie van danielle op 18 okt 2021
Dear Happy Guest. Thank you for giving us a perfect rating! I am sure our entire team enjoyed catering to your needs as much as you enjoyed your stay. Take care and see you soon.

2/10 – Ontzettend slecht

Susan

Reisde met een groep, Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Let's start with before check in. I called the property numerous times and no one ever answered. We had a very late flight and wanted to know if our guest could check in for us. No calls returned. No email returned. The comes check in. We booked at Congress. No the strand. We were put into one of the Strand hotels. We took the room with no complaints. Upon arriving in the room, the smell was horrible. Non the less, it was 2am and we just wanted to shower and get some rest. While attempting to unpack, we noticed 2 huge roaches. 1 on the sink and 1 by the TV. We proceeded to the restroom where we found 2 more. I called down to the front desk and they said they were completely booked and could not move us. I went downstairs and told them this is unacceptable and he said he can't do anything I have to speak to the owner TOMORROW. I was beyond furious and went back upstairs. Then I saw small little roaches coming out from a hole in a wall by the bed. I called the front desk again and he said that was impossible. He came up and saw it for himself and magically found us a room on the 5th floor. (1st room was the 3rd floor). 5th floor room, balcony door lock was broken. The door connecting the bathroom and beds was broken to the point it wouldn't close. I asked them to fix it the next day and no one ever came. Imagine laying in bed and looking over and not only seeing but having to smell someone's poop? We requested clean towels and never got it. Dont waste your time booking here
3 nachten verbleven in juli 2021
Reactie van Dani op 10 okt 2021
Thank you for taking the time to post your review and rating of our property. We are sorry to hear you were displeased with your stay. We do our best to make every guest feel comfortable and relaxed during their stay with us, and we regret this was not the case for you.

8/10 – Goed

Rachelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a great location. Very nice suite. Very comfortable bed but the bathroom ceiling was leaking.
1 nacht verbleven in oktober 2021
Reactie van Dani op 10 okt 2021
Thank you for staying with us! We appreciate your review and rating of our property. On behalf of the entire team, I want to apologize for the inconvenience encountered during your stay. The reviews we receive from our guests are taken very seriously and your suggestions will help us to improve our overall quality and guest experience. Thank you.

10/10 – Uitstekend

Tomika

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
The room was very nice. I would stay there again.
3 nachten verbleven in oktober 2021
Reactie van danielle op 6 okt 2021
Thank you for taking the time to give us this amazing rating regarding your recent stay with us. We are thrilled to know that you enjoyed your stay and look forward to welcoming you next time you’re in town.

8/10 – Goed

Cynthia

Reisde met een groep
Positief: Netheid
They don’t answer phone when you call.
2 nachten verbleven in oktober 2021
Reactie van Dani op 10 okt 2021
Thank you for taking the time to post your feedback. Please accept our apologies for your communication experiene. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve our overall quality and guest experience. We hope you consider staying with us again in the future.

8/10 – Goed

Ivy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2021
Reactie van danielle op 26 sep 2021
Thank you for staying with us. We are delighted you enjoyed your stay at our property and look forward to welcoming you back in the future. Thank you again!

10/10 – Uitstekend

Isaiah

1 nacht verbleven in september 2021
Reactie van danielle op 26 sep 2021
Thank you for taking the time to give us this amazing rating regarding your recent stay with us. We are thrilled to know that you enjoyed your stay and look forward to welcoming you next time you’re in town.

8/10 – Goed

Carlos

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Minor repairs needed
The place was clean just needed some touch ups, the knob to the balcony was broken, the door to the bathroom would not close properly
3 nachten verbleven in september 2021
Reactie van danielle op 24 sep 2021
Thank you for your comments. We very much appreciate that you stayed with us, and we look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Rashawn

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nasty hotel and staff
4 nachten verbleven in augustus 2021
Reactie van danielle op 19 sep 2021
Thank you for taking the time to write your review and I am sorry we were not able to WOW you as most of our guests are. We hope you consider staying with us again in the future.

8/10 – Goed

Frank Jean

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My safe wasn't working and they had to order a new part. Also outsider should be allowed upstairs for a short period of time. STAFF WAS GREAT THOUGH
3 nachten verbleven in september 2021
Reactie van danielle op 19 sep 2021
Thank you for your comments. We very much appreciate that you stayed with us, and we look forward to welcoming you back in the future.

6/10 – Redelijk

Antonio

Reisde met partner
Negatief: Netheid, personeel en service
Phone and email communication is horrible. If you are not there in person give up trying to talk to anyone. Sheets on bed had stains. Curtains were nasty. Room service only came once out of five days.
4 nachten verbleven in september 2021
Reactie van danielle op 19 sep 2021
Thank you for taking the time to post your feedback. Please accept our apologies for your experience. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve our overall quality and guest experience. We hope you consider staying with us again in the future.

2/10 – Ontzettend slecht

robert

Reisde met familie
Negatief: Personeel en service
I have stayed at this hotel 2 times in the past and rented multiple rooms each visit. This trip they have now closed down ocean beach drive which makes front door valet parking a problem. I called the hotel 6 times and got no response The hotel should reach out to their guess and tell them where the valet is now located. I ended up parking 6 blocks away and dragging my luggage the 6 blocks to my hotel. The front desk attendant wasnt any help. She told me where the valet was located AFTER I PARKED. And then had an attitude as like I should have know where he was located. "I walk pass him everyday" was her response. I come to Miami 1-2 times a yrs before cruises and have always enjoyed my stay at this hotel. I guess I will now spend my money at a nearby compeditor.
1 nacht verbleven in september 2021
Reactie van danielle op 19 sep 2021
Thank you for taking the time to post your review and rating of our property. We are sorry to hear you were displeased with your stay. We do our best to make every guest feel comfortable and relaxed during their stay with us, and we regret this was not the case for you.

10/10 – Uitstekend

Mckeiver

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Shower and hot water was amazing. Hotel at a great location. Staff very helpful and friendly
3 nachten verbleven in september 2021
Reactie van danielle op 19 sep 2021
Thank you for staying with us. We are delighted you enjoyed your stay at our property and look forward to welcoming you back in the future. Thank you again!

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, comfort kamer
Decent location
Great location, decent, room staff friendly and made sure our belonging were safe prior to check in... Only down side the room was dusty and some of the towels didnt seem clean, with c-19 going on that was a concern of mine.
1 nacht verbleven in september 2021
Reactie van danielle op 19 sep 2021
Thank you for your comments. We very much appreciate that you stayed with us, and we look forward to welcoming you back in the future.