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Beoordelingen van Holiday Inn Express & Suites Florida City, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Florida City, an IHG Hotel
35200 S Dixie Hwy, Florida City, FL

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 287 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 375 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 162 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 94 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 82 van 1000 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

7,0/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Robin

Reisde met partner
Negatief: Netheid, personeel en service
During check-in it was kind of a weird conversation. We were asked for I.D. which I gave and I got back 2 I.D. cards… I had to tell her 1 of them wasn’t mine and gave it back, she wasn’t sure where or who it was from. When I asked where the room we were told it was ‘probably’ on the first floor which it wasn’t so we had to search for the room. The AC was extremely noisy and made it hard to sleep. Some sort of really small ants were crawling from the sink onto the bad furniture. It was only for 1 night so we managed but it wasn’t the best experience.
1 nacht verbleven in oktober 2023
Reactie van Maria op 18 okt 2023
Dear valued guest,We are absolutely thrilled to receive your perfect 10 out of 10 rating for your recent stay at our hotel! Thank you for choosing us as your preferred accommodation during your travels.We pride ourselves on providing exceptional service and amenities to all of our guests, and we are delighted to hear that we met or exceeded your expectations. Your positive feedback serves as a wonderful motivation for our dedicated team to continue striving for excellence in everything that we do.We hope that your stay was comfortable, memorable, and enjoyable in every way possible. If there is anything more that we can do to make your future stays with us even better, please do not hesitate to let us know.Thank you for taking the time to share your experience and for your continued loyalty to our hotel. We look forward to welcoming you back soon!Warm regards

6/10 – Redelijk

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Slechte prijs/kwaliteitverhouding! Doorreis hotel
Geschikt hotel voor doorreis naa de Keys. Verder niets in de omgeving te beleven.
1 nacht verbleven in december 2018

8/10 – Goed

Ruud, Barendrecht

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wat back from key west
Very nice personel
Reactie van Brad Forsyth op 16 aug 2014
Dear Ruud, I am glad my staff treated you right. Please stay with us again the next time you're heading to Key West. Most Sincerely, Brad Forsyth, General Manager

8/10 – Goed

Ruud, Barendrecht

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
On pur way to Key West
Goede ligging op naar Key West
Reactie van Brad Forsyth op 16 aug 2014
Dear Ruud, I hope you had fun in Key West. We would be very happy to have you stay with us again the next time you are on you way to or from Key West. Viva the Conch Republic! Regards, Brad Forsyth, General Manager

8/10 – Goed

Christian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
saubere Zimmer. kann man weiterempfehlen
3 nachten verbleven in maart 2024

8/10 – Goed

Lisa

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just a quick stop over on way North. Hotel was clean even though they had renovations going on.
1 nacht verbleven in april 2024

8/10 – Goed

Ken

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

Beverly

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Lawrence

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was clean and staff was friendly. We were there 4 nights. The breakfast was good when they served it but two of days the used the excuse that their stove was broke and just had rolls and cereal, I didn’t believe it I think they just wanted to save money. According to other reviews they use this excuse a lot. It is sad that they do that because it is really a nice place. Great location for going to Everglades and the upper Keys.
4 nachten verbleven in april 2024

10/10 – Uitstekend

peggy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Louise

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No issues, breakfast time should longer
1 nacht verbleven in april 2024

4/10 – Matig

Kyla

Reisde met familie
Property was being rehaed but until then the existing rugs were filthy, elevator had fake tile sticker all over it. Furniture was filthy. Really should not have been occupiable until after rehab was complete. Been to many holiday inns. This did not meet the standard.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Sarah

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Phil

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

KASSANDRA

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen
Room wasn't what we had reserved. Employees couldn't be bothered to help. Not in the best area.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Audra

3 nachten verbleven in maart 2024

8/10 – Goed

Kevin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Near the Everglades. A few good restaurants and vineyards.
2 nachten verbleven in maart 2024

8/10 – Goed

marilyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We've stayed at this property several times, very neat and clean, breakfast is average to good. Only problems were the drive way leading in is very bumpy and in need of repair, which it has been every time we're there, may not be Holiday Inn property. Bathroom sink drained very slowly, a couple of small black bugs in bathroom, both brought to staff's attention, otherwise nice hotel, will plan to stay there again when in the area.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Sade

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room Was Clean Spacious! Staff Was Friendly, Price Friendly Will Definitely be Returning When I’m Going Back
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Carolina, fontana

Positief: Netheid
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Margery

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bed was not too soft. lots of towels. Good breakfast
2 nachten verbleven in februari 2024

8/10 – Goed

eric

4 nachten verbleven in februari 2024

8/10 – Goed

Edgar

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It doesn't feel like a 200 usd property. Pros: Rooms are big. They have a microwave and minibar where you can heat/chill food. Bath amenities are good (Dove) and they provide you with toothbrush, soap, and other amenities. Cons: The property seems to be old, and the service is not good enough.

10/10 – Uitstekend

Rosemary

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was easy access Check in was seamless Nice breakfast variety in the morning Place was clean
2 nachten verbleven in februari 2024

6/10 – Redelijk

Audrey

Positief: Netheid, staat van de accommodatie en faciliteiten
Very odd driveways at parking lot. We arrived in the dark and went round and round.
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Zenaida

Negatief: Netheid
Not clean tub and toilet
1 nacht verbleven in februari 2024

8/10 – Goed

Paulo

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good, decent hotel for a night or two. We made it as a base to get around the Keys before jumping into a cruise in ft lauder. would stay again. no issues, decent breakfast is included.
2 nachten verbleven in februari 2024

8/10 – Goed

Tamika

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The breakfast was amazing!!
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Paul

1 nacht verbleven in februari 2024

8/10 – Goed

Marion

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to get into. Lots of parking. Breakfast was great. (Glad the oven was fixed)
1 nacht verbleven in januari 2024

6/10 – Redelijk

Elizabeth, Key West

Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Cesar op 29 jan 2024
Hello Elizabeth, Thank you for your review of your recent stay with us. We will use this review to further improve our service and standards here at Holiday inn Express

8/10 – Goed

Laura Patricia

1 nacht verbleven in januari 2024
Reactie van Cesar op 29 jan 2024
Thank you for your amazing review Laura! We cannot wait for you to return!

8/10 – Goed

Boguslaw

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice people
1 nacht verbleven in januari 2024
Reactie van Cesar op 5 feb 2024
HI Boguslaw, Thank you for your kind words and thank you for staying with us!

6/10 – Redelijk

Servane

Reisde met partner
Positief: Voorzieningen
Hôtel bon rapport qualité prix et adapté pour un court séjour à Newport
1 nacht verbleven in januari 2024
Reactie van Cesar op 5 feb 2024
Bonjour Servane, Merci pour vos aimables paroles et merci de rester avec nous !

8/10 – Goed

Wanda

1 nacht verbleven in januari 2024

8/10 – Goed

Kimberly, Wesley Chapel

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
For a dated hotel, it was maintained and cleaned well. Disappointed that there were no keto friendly items for breakfast sure to equipment failure. Other than that, it was fine.
1 nacht verbleven in januari 2024

6/10 – Redelijk

Kenneth

Positief: Personeel en service
First floor has a smell. Suggest upper floors
1 nacht verbleven in december 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

8/10 – Goed

martin

Negatief: Netheid, staat van de accommodatie en faciliteiten
Affordable but not great
Hotel was under renovations but was told our room was already completed. No place to hang any towels (bath or hand) in bathroom other than over the shower rod. Extra small toilet seat on toilet, felt like I was sitting directly on the toilet bowl rim. Some crown moulding missing on window wall. Carpet was dirty and I doubt it had been vacuumed before or during our stay. First time out of shower and walking on carpet, my feet were black and covered in crumbs. Made sure to always were my sandles whenever in the room..fresh out of shower or getting out of bed in morning. Breakfast was strictly continental with NO HOT protein options as they said their oven was broken. Only one elevator that was extremely SLOW with terrible peel and stick plastic tile sheets…very tacky
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Rickie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Mike

1 nacht verbleven in januari 2024

8/10 – Goed

Mark

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not Bad
Would rate it 5 stars except there was no breakfast the 3 days we were there. The note said the oven was broke. Another thing house keeping only came to clean the room at 4:30 and we were back everyday at 4 so the room didn’t get made up, but place was clean and the staff was friendly
3 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Berat

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No pool not breakfast and stolen my phone charger
5 nachten verbleven in januari 2024

6/10 – Redelijk

Pierre

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Pierre
Good reception, but stayed here 8 weeks ago and they still haven’t fixed oven so NO hot breakfast . I expect better from a Holiday Inn express. Otherwise clean and comfortable room
1 nacht verbleven in januari 2024

4/10 – Matig

Ismael Santiago

Positief: Netheid, personeel en service
Last minute stay. We booked because it said that breakfast was included. Next morning was bad. Just bagels and cream cheese. Not even coffee mugs.
1 nacht verbleven in januari 2024

4/10 – Matig

Heidi

Reisde met familie
Pool closed; no warm breakfast, no cups for coffee
This was a pretty disappointing stay for a holiday inn. Not sure if they are trying to compute of business; change ownership but it felt like they are just getting rid of inventory and not restock . The worst was that they let us check in without a word of the shortcomings for a 4 day stay, no word of apology, warning or offer to make up for it. Looking through previous reviews it seems it’s not the first time this happened; and while there are responses suggesting management has read the suggestion to bring in wrapped breakfast sandwiches or give coupons to ihop next door; nothing at all ; and no change in 4 days… all the front desk suggested was to talk to the manager; but no info on when where and how to meet them. I would expect better than that from a holiday inn. On a positive note the room itself was pretty nice.
4 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Piyush

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only good thing was convenient location. The hotel was very dirty with misty and moldy smell in the rooms and hallways. The carpets in the room were stained with sticky spots. The towels were stained. Phone was not working. The toilet flush was extremely week. The water flow in the shower had a very low pressure.
2 nachten verbleven in december 2023

8/10 – Goed

Kathleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenience
2 nachten verbleven in januari 2024

4/10 – Matig

Lin

Reisde met familie
Positief: Personeel en service
Breakfast is not good:(
2 nachten verbleven in december 2023