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Beoordelingen van Sonder The Abbey

3.5 out of 5
Sonder The Abbey
300 21st Street, Miami Beach, FL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 237 van 431 beoordelingen" "
Gastenscore: 8 - Goed. 99 van 431 beoordelingen" "
Gastenscore: 6 - Redelijk. 41 van 431 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 431 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 32 van 431 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

7,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jody Jasmin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goede kamers, aardig personeel en op loopafstand van de winkels.
16 nachten verbleven in augustus 2023

6/10 – Redelijk

Michael, Peoria

Reisde met familie
Was ok for the price, shower backed up flooded bathroom
1 nacht verbleven in mei 2024
Reactie van Sonder op 22 mei 2024
Hi Michael, we're sorry for the issues in your bathroom. Our team will investigate promptly and work to remedy any present issues. We hope to host you again and give you a better experience.

10/10 – Uitstekend

Jose

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I hoped the TV would be easier to maneuver; couldn't connect to Airplay. The temperature could also be better, but overall a great stay at the Sonder The Abbey. The staff were super helpful with telling us about the hotel/amenities and the room & bathroom was great.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Francisco

1 nacht verbleven in mei 2024
Reactie van Sonder op 20 mei 2024
Thank you for staying with us, Francisco! Please let us know if we could've done anything to improve your stay. We hope to host you again soon.

10/10 – Uitstekend

Trey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a very nice experience overall, there is no parking tho at the hotel but right around the Corner for all day parking for 40 buck, also the wall are thin so it easy to hear people walking around but it was a very nice and polite experience
1 nacht verbleven in mei 2024

8/10 – Goed

Piotr

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only tv to watch! You have to download the app. Besides everything else was ok. Room was clean, staff very friendly.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Ramona

Positief: Netheid, personeel en service en voorzieningen
Really enjoyed my stay. As a girl travelling solo I never felt unsafe. Room was clean, but it won‘t get cleaned during your stay. I read in the reviews before that it would be loud and didn‘t think it would be that bad, but it was insane - i could hear my neighbors snore and talk. You definitely have to be a deep sleeper. Other than that the Location was great and it was possible to walk to shops and restaurants.
7 nachten verbleven in mei 2024

10/10 – Uitstekend

Marianna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing stay! My friend and I had the best time! SLS hotel within 8 min walking distance! Beach was even closer! Great Service
1 nacht verbleven in april 2024

10/10 – Uitstekend

Aditya

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location ...with beach 5 mins walk away. Public transport at 1 min walk... Entire happening area within 20 min walking distance.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Jenny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really cute property with very comfortable large beds. The staff was excellent. The walls and floors are a bit thin between the rooms so it can be a little noisy. Very nice area, close to the beach and about six blocks from the main South Beach Shopping Area
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Emily

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay here. Staff was very friendly and welcoming. The hotel is an easy 5 minute walk to the beach. Bed was comfortable, WiFi was fast, room was clean.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Marvin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
10 nachten verbleven in april 2024
Reactie van Sonder op 29 apr 2024
Hi Marvin, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

8/10 – Goed

Casey

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We loved the art deco, historic neighborhood adjoining Collin’s Park—all two blocks from the beach. The room was spacious, modern, and clean. Less convenient was the complete lack of room service—even if you asked for it. Second, the hotel central phone number will not connect you to the front desk at the Miami location—all communication is via the APP—again all centralized from Europe I believe. Yet there was a front desk upon arrival. Strange.
2 nachten verbleven in april 2024

8/10 – Goed

Adam, Odenton

6 nachten verbleven in april 2024

10/10 – Uitstekend

GLEN

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No frills, easy-going, close to the beach, restaurants and Lincoln Road Mall.
4 nachten verbleven in april 2024

10/10 – Uitstekend

AMANDA

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pretty close to the beach. Staff was welcoming and helpful. Did the job. Nothing extra.
2 nachten verbleven in april 2024

8/10 – Goed

Valdrien

Reisde met familie
Nice hotel and room in a nice neighborhood and staff
2 nachten verbleven in april 2024

10/10 – Uitstekend

Alan

Positief: Voorzieningen
Great location. Everything you need for a stay in Miami.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Petrus

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice simple stay
4 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Raphael

1 nacht verbleven in maart 2024

6/10 – Redelijk

Giuseppe, Macomb

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sonder op 20 mrt 2024
Hi Giuseppe, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 – Uitstekend

Yuina

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was awesome. Thank you so much.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Daniel

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ez
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Steven, Miami

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrible next room neighbors. Up all night. Heard them talking, sneezing, couldn’t sleep. Hotel is nice but no parking.
1 nacht verbleven in maart 2024
Reactie van Sonder op 8 apr 2024
Hi Steven, we're sorry for the trouble with the noisy neighbors. We provide a white noise machine and earplugs in an attempt to mitigate this noise, and we apologize for the inconvenience. Should you choose to give us another chance, we'd love to host you in one of our 40+ cities worldwide.

8/10 – Goed

Erica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was perfect - looked new and renovated nicely! Location is great - walkable to collins. The only downfall was that there was no pool (which for some reason I was under the impression that there was) so I had to go elsewhere and pay a day rate to use their pool/beach.
1 nacht verbleven in maart 2024

8/10 – Goed

Karen

1 nacht verbleven in maart 2024

10/10 – Uitstekend

giorgino

1 nacht verbleven in maart 2024

8/10 – Goed

Jay

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Updated hotel. Nice and very modern
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

Mathilda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Il manque accès à la télévision, avoir une table et 2 petites chaises dans la chambre pour manger ou prendre un verre. Place pour s’assoir dehors.
5 nachten verbleven in februari 2024

8/10 – Goed

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Many advantages to this hotel: Kind and helpful staff, clean rooms, comfortable beds and good location. The soundproofing of the rooms (particularly the connecting rooms in which I was) is however deficient. I wanted to take a nap at the end of the afternoon but it was impossible because my roommates were talking to each other. It was like they were in my room.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Tais

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely check in
Check in was lovely, friendly and fast. Room was like the pictures, clean, comfortable and spacious. So far, wonderful experience.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Francis

1 nacht verbleven in februari 2024

8/10 – Goed

John

Reisde met partner
Negatief: Voorzieningen
Clean & quite no tv
1 nacht verbleven in februari 2024

8/10 – Goed

Wellington

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quarto espaçoso
O hotel foi um bom custo-benefício. Fica numa região mais tranquila. A cama não era tão confortável. Mas o quarto é amplo. Ficamos desapontados porque quando reservamos o café da manhã estava incluído com um direito por ser membros Gold no Hotels.com. Porém, meses depois o hotel nos escreveu dizendo que iria nos oferecer somente uma garrafa de vinho no lugar do café da manhã.
3 nachten verbleven in januari 2024

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Basic but comfortable
Great location, clean and spacious room (accessible room). TV didn’t work and had to ask for shampoo and conditioner. Basic but comfortable stay.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Tamires

O hotel é muito lindo. As instalações perfeitas, os móveis são novos e a limpeza é impecável. O cheirinho que tem no lobby do hotel é uma delícia.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Channing

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Sonder op 7 mrt 2024
Hi Channing, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

4/10 – Matig

MARTY

Positief: Netheid, personeel en service
2 nachten verbleven in februari 2024
Reactie van Sonder op 1 mrt 2024
Hi Marty, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 – Goed

Roger

Zakenreiziger
Positief: Netheid
Very cold in the rooms. No one on front desk
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Sarine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s my second stay at The Abbey. I love it! It’s so perfectly located in a calmer section of south beach. Across the street from the beach. It’s definitely my most favourite, it’s clean and modern. Highly recommend!!
7 nachten verbleven in januari 2024

10/10 – Uitstekend

Hélène

7 nachten verbleven in januari 2024

10/10 – Uitstekend

Hedda Linnea Svensson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Cheryl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice decor, walkable location to restaurants and beach. Front desk always there to help. No parking but used SpotHero at ramp half block away.
1 nacht verbleven in januari 2024

4/10 – Matig

Anastacia

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
We had so many issues. One, our room (rm 111) had a water leak and our floor was covered in water on our second day there. Our travel bags got soaked. In rm 111 It was VERY noisy above us. A lot of heavy walking, banging, sounded like a lot of furniture was being moved around but it was happening a late hours and continued into the early morning. Also we always had people talking outside our door early in the morning when we were moved into our new room on the third floor for the rest of our stay. Second day we moved to the third floor it was a larger room which we appreciated. However our shower clogged so we had to quickly take our showers and on top of that we got hit with a notice that there would be no hot water between 10am-6pm. We went to the beach (this is day two, after our clogged shower incident which did get fixed) we arrive and we have no running water. It was extremely frustrating. The staff were kind of nonchalant (a gentlemen) with it all and couldn't give any solutions other then to uber us a 10 minute drive to their sister hotel to shower...which wasn't a great option for us since we were on a time crunch. Also they never turned over our rooms. Not once AND every time we asked for new towels they would hand them to us but never collect the dirty towels we had... which was so weird to us because we had a pile of dirty towels sitting for 4 days that never got collected. Anyways, We wont be coming back to the Abbey. I understand its definitely a cheaper hotel
3 nachten verbleven in januari 2024

8/10 – Goed

Cassandra

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staff was very helpful and friendly. There is no cable tv. Wish that was pointed out before booking. Rooms need a good deep intense scrub (hard water/salt water build up on faucets and tile grout) and paint refresh
1 nacht verbleven in januari 2024

10/10 – Uitstekend

LaShae

2 nachten verbleven in januari 2024

6/10 – Redelijk

Nancy

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Normal Expectations
No hot water first day Warm not hot No TV No decaf No tea No maid service Dirty towel in bath upon arrival Hair on the floor upon arrival
2 nachten verbleven in januari 2024
Reactie van Sonder op 8 feb 2024
Hi Nancy, your feedback is appreciated. We're sorry to hear about the multiple misses on our part here. We'll review this space to ensure these items are addressed. Cleanliness is important to us, and we apologize for dropping the ball here. Should you decide to give us another chance, we'd love to show you a better stay.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
The hotel location was excellent and so were the front desk employees. There were 2 plastic garbage cans collecting water leaking from the ceiling in the hallway our entire stay, which seemed odd.
3 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Yucai

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van Sonder op 8 feb 2024
Hi Yucai, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.